August 2020 UPDATE: They don't even send me email updates on my checking account balance anymore. What's in MY wallet? Hell if I know. PREVIOUS REVIEW: I've had several issues with this bank as of late including a delay in crediting a full balance payment on my credit card which resulted in a double payment, and added interest charges because of how they had handled it. Then to make matters worse, an ATM machine at their Bullard drive up ate my debit card before I could even enter the transaction (I was trying to deposit a check... good thing it wasn't money). They couldn't return the card because it was a machine on one of the drive up lanes. I was told someone else services those. They only service the ATM at the front of the building, and had I used that, I could've gotten my card back. Something YOU should be aware of, if you don't want the same thing happening to you. So I had to wait until they sent me a new one all the way from Texas (where my account was opened). Given the wait, I asked them to also send one for my wife (after all it WAS a joint account). But here I seemed to get some resistance, like they didn't want to send two. Instead the bank officer wrote down some number for my wife to call. So I had to press for a document so she could sign, and get her card. She gave me one and my wife signed it, but when I brought it back and asked for copies of the documents we both signed (fearing they weren't going to follow through with sending both) I was told I couldn't have copies. Since when can't you get copies of something you SIGNED?? UPDATE 4/25/18: The issue with the credit card interest charge has been resolved to my satisfaction.

I have always had a good experience with Capital One, Bullard Location. The staff there, tellers and officers, have always been friendly and professional. If there is anything that I would like to see happen a bit differently is to reduce the wait time when seeing a officers.

A good bank that always has a ton of ATMS that work more often than not, with a staff full of kind people I've come to know well in the many times I've lost my debt card or got spooked by a charge and ran to get a new one.

The staff was friendly and very patient. I would recommend this branch to anyone who want personalized service in a comfortable and welcoming environment.

Their credit card has been so horrific for me. I seriously wish I didn’t have to deal with these people. I hate it.

Y’all know it’s tax season smh it’s 20 people in line and only two people working counters this is ridiculous.

I’ve never been inside but I love the abundance of working ATMs at this location. Wait times are never long.

Be careful here the cashiers take money from your account.

The staff were very nice and professional

Always great service when I come here.

Quick service at drive though.

Several ATM's. Love that

Great bank option!!!

Super nice in there

Excellent Service !

Not crowded