Where should I begin! Upon entering Ms Jennifer greeted us, my mother, my aunt and I with extreme professionalism and respect. I shared we wanted to see the bedroom sets. She verbally directed us upstairs. And gave us space as we took the escalators. She stood near by still giving us space to browse. We then asked her for some details about sizes and styles and she then gave u more attention as we asked her questions. It was so nice not to feel pressured and to get her full attention when we needed it as we asked. She was wonderfully equipped with all the information we needed from the bedroom set styles and colors to the sizes of both sets and mattresses. When we asked if it was possible to switch a mattress on a bed one frame to a different one for my elderly mom of a lovely 80 years of age, with much empathy she headed to her manager Ms Sharlene for guidance. Ms. Sharlene then arrived asked us what we needed and had no hesitation to jump in along with Ms. Jennifer; all hands-on-deck to remove the mattress and replace it with the mattress my mom wanted to try. My mom is 4ft 7in tall and struggles to get on and get out of bed and she prefers traditional mattresses not motion ones, therefore she truly needs to physically try the bed frame with the mattress she wanted to purchase. I have never seen anyone in a furniture store in sales and management show the compassion and understanding towards their customer needs as we experienced here. That was honestly a true demonstration of integrity in which Bob’s Furniture holds. Thank you Jeniffer, Sharlene, and Bob’s for such a wonderful experience. The hug my mom gave you both was a blessing from her, my aunt and I to you. Here is a picture of mom on a children’s recliner. Thank you, Rosemary

If I could give them a 0, I would. I went on the online store to try and purchase my items, my orders went through and my account was charged. The date of delivery comes, and I never receive my items. I was so confused. I was then told I needed to go into the store to verify my identity. Upon going in and trying to push through my order again, we come to the realisation that none of the items were available. The rug I ordered was discontinued, the couch was unavailable for another six (6) months. Even though my order went through. I then went ahead and and got a new couch and rug, though these were now out of my budget. I however needed something since I had cleared my couch for the arrival of the new couch. I went ahead and asked their corporate office if I could be given a compensation since the first occurrence, to which they said no because it wasn’t their fault and they gave me my money back. I didn’t fuss, I just went through with my purchase. After making my second order with the company, the delivery date came and went with nothing. This continued on for nearly 4 weeks, my order kept getting blocked and when I asked about what was happening, no one could answer me. I was couch-less and sleeping on the floor. I have bad hip pain, which was aggravated by this. For nearly 4 weeks. They then finally delivered my couch and gave me a compensation of $150, on my 1,500+ bill. It felt like a slap in the face. Too many times in dealing with things was “there’s nothing I can do” put out. Too long and big of an inconvenience, with poor communication. Bob’s sucks.

Anthony was very helpful in assisting us wit picking wat was right for us This is and updated on my 2019 review that I made It’s now 2022 and my bed that I bought broke. When making my purchase Anthony suggested that I should get BOB’S goof proof policy that they provide it cost just an extra couple dollars but it’s protection now in 2021 I sat on my bed and the support beam broke I instantly filed a claim with Guardian insurance only to be told that it has to be an accident for it to be coved under there policy So I contacted bob they said I should refile my claim also adding my kids were jumping on the bed So I do only to be told that my claim was again denied because it didn’t meet their requirements for being called an accident So now I have a broken bed with a WORTHLESS insurance package that I was dooped into buying just so they could get an extra couple hundred dollars All in all I’m very unhappy with my purchase I followed all the necessary step that you mentioned within a few hours of the accident and went through the entire process and was told that the cause of the damage (sitting on the bed) is wat the bed is made for so it not an accident your insurance scheme with guardian insurance is a scam and your just looking for extra ways to get extra money I attached a copy and guardian’s reply nothing that you replied wit does Anything to state y my broken bed isn’t covered if there is a ACTIVE “INSURANCE POLICY if said policy isn’t a BIG FAT SCAM

HORRIBLE EXPERIENCE. They literally tried to scam me by lying to me about my actual purchase and over charging my card. When I ask to speak with the store manager, they lied and said this store didn’t have a store manager and that “they” were the store manager. I was so disgusted and felt insulted that I said, cancel everything and returned it to my card. They said my funds would return in a check (mind you I paid them w/ my card). They also said it would take two weeks for their store to have my check. It’s been well over two weeks and no one cannot tell me where my money is. Every time I call them, the story changes from the check coming to their store to now my home. I contacted their corporate & sent emails. Just a horrible all round experience. Take your money and go somewhere else where you can TRUST the person. I ended up going to BOBS in Yonkers, NY and had a great AMAZING honesty experience.

I contacted Bob's Co-Op City for a service request. First, I was told I needed to go in person to pay for the service because they could not take payments over the phone. They scheduled the appointment without asking me if I was available. Also, never provided a phone number where to call. The date of service the technician arrived 15 minutes early. He said he could not wait for me but had no problem returning if the company approved. I called the company, the customer representative said not to worry that if the technician did not return, he would send another technician at 9:15 am I waited and noone showed up. Once again, I call customer service at 10:22 am and was told the technician did not want to return because he had finished his route for the day. My jaw dropped to the floor. He finished for the day? And it was only 10:20 in the morning! This is the WORST SERVICE I have ever received.

I engaged in a business transaction with a gentleman named Kareem. Throughout the process, Kareem worked diligently, showing me all my options without resorting to high-pressure sales tactics. He was incredibly accommodating and patient, to the point where I did something I rarely do: I decided to purchase furniture from Bob's Discount without visiting other showrooms for comparison shopping. Kareem assisted me in finding the furniture I needed, aligned with my budget, and he did so with patience and enthusiasm. I wasn't easily convinced that what he showed me was what I wanted. However, due to his excellent sales skills and the finalizing of the deal with his supervisor, Sharleen, I couldn't resist. The showroom's complimentary coffee, treats, and even ice cream were a nice touch in my opinion. I left the store feeling satisfied and confident that I had made a good deal.

I wouldn’t suggest bobs furniture to anyone unless your on a very tight budget. I only went here first because I have a line of credit with this company. My first experience wasn’t bad. The second time around was horrible. I picked out 5k worth of furniture. I worked with Karen who was pleasant. When it came to the deliver processor was a nightmare. I waited two weeks to get the furniture. This company wants you to spend with them and worth with the schedule they have rather than yours. I explained my work schedule after the first time slot they gave me. If it wasn’t able to be accommodated it was ok, I can cancel my order. It turned into a nightmare from that point on. I have at least 20 text messages and received about 4 calls a day through this process. No one reads the notes at all. They tried to deliver the furniture twice when I wasn’t home. The

My gf and I recently entered this location at bay plaza. We were instantly greeted by tony, who was so interested in our dog lol. He instantly asked us questions besides the sales pitch! He actually cared about our day. Then he showed us the elevator because we had a stroller with our dog in it. He immediately showed us options based on the search we explained to him!! He showed us two sales floor items that were unbeatable prices, but eventually we went with a loveseat for our studio. He was VERY knowledgeable and not pushy to buy anything. The manager “lorreta”was extremely kind and caring as well. Thank you again for your great service! Continue to not be pushy, JUST HONEST lol!

"I recently visited Bob's Furniture and overall, it was a positive experience. The store had a decent variety of furniture options to choose from, and the staff members were welcoming and attentive. They were knowledgeable about their products and offered assistance when needed. However, I was slightly disappointed as I couldn't find the specific item I had in mind. Despite that, the quality of the furniture on display seemed impressive, and I appreciated the reasonable prices. If you're in search of stylish and affordable furniture, Bob's Furniture is worth a visit!"

Walked into Bob’s in Bay Plaza and first of all was greeted warmly. An associate (Mayra) came up to me right away and asked if she could help me. Upon my explaining exactly what I was looking for, she lead me directly to the furniture I was looking for. Needless to say I was thrilled as I wasn’t having any luck looking elsewhere. I got just what I was looking for at a very reasonable price and a very quick delivery date. I should’ve looked at Bob’s first and saved myself time and aggravation.

I was not a Bob's shopper. My son was moving and needed furniture for his new apartment. I went along. I loved Bob's Discount Furniture in Co-op City. My son brought a bedroom set, dining room set and livingroom furniture. All reasonably priced and good quality. Ask for the sales person Mustafa. He new his merchandise. Was friendly, professional and very patient as we looked throughout the store. I highly recommend Bob's

I'm so dessapointed with my purchase, I had bought a bed for my daughter is defective and they don't want to exchange it for me after I expend $ 1.000. Even thought I told them my daughter she fold from the bed and hurt herself, the drowers can't be open they are not straight,this bed is a nightmare and is been just couple of months since I bought it and they don't want to exchange it so I will never come here again.

Initially, it took 10 minutes before anyone asked me if I needed assistance. I was on the first floor looking for mattresses, sitting on them and checking around. Sales staff were downstairs as well. I was about to leave, but wanted to know if there was more mattresses upstairs. I ended up with a nice saleswoman. Suggestion be more mindful of incoming customers. Almost lost a sale. Thank you.

Great service. Havent bought anything from there yet, however, I'm doing furniture shopping and Bob's is where I'm getting my furniture for sure. The customer service is excellent at this center and the representative Howard was more than helpful. The furniture seems to be sturdy. I'm already sold, this is where I'm getting my furniture. I'll update when I purchase my items.

My order was delayed on three different occasions. My couch was delivered with a hole in the back. I took off work to get the replacement couch and when the truck arrived they informed me that the couch was broke on the truck. Save your time and pain. Shop somewhere else. This is ridiculous. I lost a vacation day for nothing. Still no couch to date. -Andre’

Awesome furniture! Tony P in Co-op City is the bomb! So affordable and financing is the best. I was so surprised at how reasonable and affordable the furniture and financing is. It was so good to sit in Bob's Cafe, have a cup of coffee, a cookie and some ice-cream. I had such a great time I didn't realize I was there for 4 hours . What great service!

I went furniture shopping today. Great customer service. The salesman, Antonio, was great. He was not pushy. He gave us space to walk around and to take our time and look. He didn’t hover but was easy to find in case we had questions. Bob’s has a nice selection of affordable furniture. They also have an area with coffee, tea and snacks. Which was nice.

Jelani D. Provided exceptional guest services. He gave me options and took the time to show me everything even though I walked in there very indecisive. I needed a new bed and very patiently he showed me them all including his personal favs. I walked out of there very satisfied and content with all my decisions. Can’t wait to receive my new items!

I went to look at furniture yesterday for my new apartment. The store salesmen, Carlos was a huge help. He was friendly, helpful & a great communicator . Helped us find things within our budget and answered all of our questions. If I was turn return which I plan on doing so I would go out of my way to seek his help once again.

Just a great overall experience. Jennifer greeted my Mom and I. She asked us what we were looking for and inquired about Preferred language. She then accompanied us to the showroom and was very knowledgeable about the bedroom set and dinning room table. Very approachable, kind, and incredibly helpful. Thank you Jennifer.

Joey from Bobs Furniture - Bay Plaza was amazing! He was very knowledgeable, patient and most of all friendly. I have had two encounters with him & both have been above & beyond. I am very happy with the purchases I have made but most of all with the customer service I have received from Joey. Thank you again! Marynelba

Offers many pieces of mid to high end furniture on their floor for all rooms and catalogue for ordering more options. Great customer support - not too pushy but available for all questions and able to spend time with you while you make your choice. They will deliver and assemble if requested. Durable. Fair pricing.

Jelani D was great and so knowledgeable about all mattresses and living room sets that we looked at. I was able to purchase items from the store because they were the last 1 and Jelani helped put it in my suv. Great customer service! Will be back for more. My house isn’t a home just yet! Thank you again Jelani

Very helpful staff. Very knowledgeable about there products. They let you look in peace. When you have a question they are right there to answer. The prices are the best around. The delivery was prompt. And the delivery people were very respectful of our home. In all the whole experience was awesome!!!

I'm so happy with my new furniture from Bob's Discount store. For some reason I chose to go there because the pricing is reasonable and I liked the selection, all sizes are doable. I have a medium to small apt and it fits perfectly. So if you're deciding to buy furniture put Bob's Discount on your list

Great customer service. I was greeted by Tony fom the moment I step in. I found what I wanted, all questions were answered and I didn't feel rushed. After completing the purchase Tony escorted me to the door. Tony also provided me with a number, in case I need more information. Thank you Tony

I was 100% satisfied with my 1st time shopping at Bob’s furniture. The salesperson, Tony, was very pleasant, knowledgeable, and had a great sense of humor. I truly enjoyed seeing all the furniture settings and getting ideas based on how everything was staged. SUPER HAPPY CUSTOMER!!!

I enjoyed it very much. The lady that took care of me was very friendly and helpful. She treated us very well and explained everything about my purchase in a very thorough way. She treated me like family. Her name is Michelle. I’m very grateful for her attention to every detail.

The treatment is horrible they said that I got in the store the encasement bed protector and that i took that home and in not true i spend 7000 in the store and they are giving me the round around for 93.15. They are no professional specially Loretta de manager very rude.

Loved my experience there, was greeted and helped soon as I walked in. I had very specific needs but the manager (lost his name) and Dionis helped me to make the perfect selection for my live in needs. Thanks both those gentlemen for their professionalism and hard work.

This is my second time buying furniture from BOB’S and I enjoyed each visit.Their customer service is second to none.” This time my salesman Kevin was very professional and funny. He took his time showing me around the sale floor. I highly recommend this business.

Jay was very professional, patient and informative. We walked into the furniture store with the priority of purchasing 4 dining room chairs....but Jay was extremely thorough, that we walked out with a new dining table set! Thank you again for your expertise!!!!

My shopping experience was great. I received a warm welcome from my sales rep Stephanie, who then escorted me to the show room. Her interactions with me was very respectful and pleasant. I would give a rating of five stars, but I did not received any discount .

The sales representative was polite but impatient and certainly didn’t go the extra mile to make sure my needs were met until I pressed for it. I had to go to other sales members and management asking for additional assistance to encourage

Greta service. As soon as we come into the store we were welcomed warmly. The store rep was excellent and did not push us which is what we wanted. But the rep was there to answer every question and did a great job explaining the options.

Jennifer Valera @ coop city is phenomenal sales agent patient and knowledgeable. This is my 3rd purchase with her (recliner) it took 5 min to do over the phone which I appreciated bc I just had a baby and couldn’t make it to the store.

Bobs Furniture is always a great place to find a deal and some of the best affordable quality furniture. We went to the Bay Plaza location. Our floor rep Jennifer was amazing. She helped us find not just a couch but an accent chair, tv

I was warmly greeted at the door by a gentleman by the name of Ricky for starters. I then had the pleasure of choosing a dining set with the assistance of Tiana and Ricky. I had a pleasant experience here at Bob's at Bay Plaza.

My rating is based on the interaction I had with Jennifer the sales rep! She was amazing!! I told her what I wanted and she delivered. I asked her to keep it simply, and within my budget! I would go back just because of her ❤️

Getting in contact with them over the phone to place an order was extremely easy and the agent was real courteous.She got my order placed extremely quick and gave me alot of extra valuable information afterwards.

I was very pleased with Tiana help. She was very nice and friendly. Me and my daughter was pleased with the purchase and she helped me with an old purchase that I had and needed assistance with. She was the Best

I had the best experience, the associates were very friendly & professional & informative in helping me decide the best pick for the item I was locking for. I highly recommend Bob's to anyone that would listen.

Great customer service and friendly staff. Great that they have a cafe as I always take my child with me and it is hard to have her with me but with the cafe she can seat there have an ice cream while I shop.

It was my first time coming to this location. I came in with the intention of making a purchase of a TV unit. I found what I needed right away, and the salesman was very nice, friendly, and professional.

Salesman was excellent, he listened to what we needed, provided options , no pressure. Was knowledgeable on products and explained everything in detail. He was very kind and patient, and friendly.

Our Sales Rep Jelani was super helpful, easy to talk to, knowledgeable and helped us with what we wanted. This is my first time shopping here and I will come again !! Highly recommend this store.

First time shopping at Bob's and it was great experience. Customer service was great staff was pleasant, didn't feel as if a sale was being forced into me and all my questions were answered.

The customer service was excellent. The gentleman that assisted me was engaging, knowledgeable about the items I was purchasing and the services Bob’s offered to their perspective clients.

I went in with my mother who was actually purchasing the furniture. Mustapha was very helpful and patient. My mother is deaf but he bent over backwards to help her. Great experience !

Tony P was a wonderful salesman. He was knowledgeable, personable and made the experience comfortable. Can’t wait to see my mom for the amazing find of her comfy living room chair.

Thank you for a quick and smooth transaction! Was able to choose a sectional just as I was looking for. Received recommendations pertaining to my likes and all questions answered.

Very friendly staff. Mayra C. was very informative, friendly and helpful in selecting my new sofa. She also helped out my sister select a beautiful dining room set. Thank you

Salesman was great. Delivery did not happen. Product is out of stock. Was not allergic to that information. Requesting shipping charges be dropped when Tarik is available.

Don't shop bobs. Furniture is cheap. Extended warranty is a rip off, doesn't cover anything ! Unhappy with my furniture from them. From the beginning it was drama.

Representative was very helpful in fulfilling my order! Will leave review of couch and coffee table when I get them. Along with the "White Glove assembly" team!

I always love shopping here. Everyone is so nice and informative and knowledgeable. I always walk away extremely satisfied with the experience and my purchase.

Loretta and Danny Were fantastic. They did not try 2 over sell us on an adjustable frame and mattress.. Have already viewed other items we will be purchasing.

Easy to get what we wanted and at a great price. We were given the time and space to make our own decision without any pressure. Kevin was nice and efficient.

My experience was really good. Quick and to the point. Affordable and customer service very helpful. Carlos was great from the beginning to the end. Thank you

The salesperson Carlos was friendly and professional. He helped me and my dtr with purchasing a nice bed and chaise. Can't wait for the delivery and set up.

I had an excellent experience at Bob’s Furniture Store, they have a big selection and very reasonable prices. The customer service was excellent as well .

We were helped my a Sales Representative by the name of Mr. Curtis. He was very helpful in the process and it made the shopping experience great.

My experience with bobs was a pleasant and peaceful experience . Salesman Maurice was very perfessional thank you for everything . …

Tony P was a very pleasant and professional person to work with. He help me and sister find everything we needs with patience and friendliness.

Our experience was great. Curtis helped us every step of the way. He is really a nice person and we would deal with him on our next purchase

I'm very excited about my choices and the person who assisted me was the best. Very knowledgeable and she made me confident and relaxed.

Their furniture is very quality..the customer service is really well .. specially Mrs Rebecca she is very helpful and friendly ...

Curtis was so kind and helped us with so much grace and patience! When you go shopping to Bob’s in Co-Op City look for Curtis!

Great customer service and we purchased everything my family needed! Michele was amazing and I felt appreciated as a customer

Great customer service gentleman was patient and friendly great service I look forward to my new bed thank you happy holidays

Helpful sales associate. Dionis was knowledgeable about the items we were interested in and offered useless suggestions.

Sales rep Stan, was efficient, competent, professional, and just an awesome person. Would definitely shop there again.

The sales crew at Bob's Furniture were extremely helpful especially the salesperson that helped me immensely, Jelani.

Customer service was outstanding. Staff were very polite and knowledgeable about their products. Positive experience.

Excellent service with professional and knowledgeable salespeople. Expedited delivery dates of bedding. Love Bobs!!!

Jay is very professional made me feel like family from the moment I stepped in . Rick is also a top notch manager.

The service was great they were patient with me and my family and help make it a nice bedroom set for my daughter

Mustapha was very professional and helpful. It was an excellent experience and I got what I needed. A cool store!

Fast and friendly. Answered all questions. Allowed me to choose the delivery options that best fitted my needs!

Tony was very nice, polite, and knowledgeable. He was a pleasure to have as a salesman. We will see him again.

Abby was really nice and helpful and made the ordering process super easy. I can't WAIT for my Dinette set.

Excellent customer service, Curtis took real good care of us, looking forward to working with him again.

Carlos was very patient and kind. He worked diligently in trying to ensure we were satisfied customers.

All the times I’ve went there customer service was always on point Michele and Stan are both great ppl

The staff are super helpful and they are very accommodating. Looking forward to my new furniture.

Carlos was an amazing help. He definitely helped us find what we were interested in

Great service and Stephanie was wonderful in guiding me through out this process.

My salesman was awesome. He was very courteous, professional and informative.

Kareem best salesman ever. Goes above and beyond. Excellent care service.

It just seemed like I could not get any honest answers to my questions.