Really bad costumer service. I usually dont post reviews but the Geek Squad team today earned my complaint. I came in with an issue and saw three people on the geek squad doing nothing, Ouse sees me and slowly walks towards me and starts talking to me. As soon as I open my mouth, a supervisor walks in and interrupts my conversation with Ouse, takes him away and leaves me there by myself with no explanation, not even a "sorry we'll be back". Ouse comes back ..... and for every question that I asked he replied in an annoyed tone with unhelpful information and didnt even try to help me, even when I raised my concerns he didnt have answers (if you dont know something, that is ok, but when you reply in a disrespectful way, then we have an issue) I asked if we could make sure the product was working he laughed but then does it anyway. Then I asked "if the product is not working, can I come back and return it?" His reply was, and I kid you not, a scoff at me and then proceeds to tell me that he doesnt know ( if you dont know the most basic question of a business, why are you even working there.... that is literally your ONLY job description + the scoff?!?) Like what is wrong with you?

DO NOT BUY EXTENDED WARRANTY FROM THEM!!! I bought a Dyson V10 with an extended warranty from the store two years ago. At that time the salesman said the extended warranty covers everything and you have a worry-free of use - they fix it, or replace it. I clarified the coverage on the battery because this was my major concern, and the salesman said "EVERYTHING"! Now, two years later, my Dyson's battery is weak (fully charged and run only 10 minutes) and it got two physical damages (all under the normal use). I sent it to the store, waited for a month, and got NOTHING REPAIRED NOR REPLACED. Their explanation is that battery is consumable part - not covered, and parts are not available - physical damages are not covered. I feel like I got swindled. I should have recorded the conversation with the salesman! I tried to contact their manager but the phone is never picked up. DO NOT WASTE YOUR MONEY AND TIME ON EXTENDED WARRANTY! There is even no clear written terms regarding the coverage for each product - they can find whatever excuses they want!

Sadly to say this store is terrible there is no costumer service. you have to look for someone and then they are in groups of three to four people talking. The store needs to change management as all the staff need to spread out and not stand in groups chatting. You look on this location web site it say they are open to 7 pm then you look as they are located in the shopping mall on the malls web site they are open to 9 pm. You call the store its only push this button and that button at the end your not able to speak too really person. There are old fashion people that like the person to person contact still And guest what its called giving someone a job Went a was looking at laptops and we had to look for someone then the crew of three guys came together this is not professional and they are all talking at the same time however not services the customer about other things and one guy is trying to services the customer at the same time. If I could i would give them Zero stars as the services is terrible..

I would give 0 stars if it was a possibility. Had a very horrible experience with the purchase and delivery of our new washer and dryer. In short, after 3 separate deliveries of the machines for them being defective, hours on the phone with customer service, trips back and forth to the store, all the compensation that was offered was a $50 gift card which required me to pick it up in house again. The $50 would equate to approximately $4.50/hr of my time dealing with them. Was told the issue would be followed up with corporate... no word from them! Will NEVER shop here again and am encouraging my entourage to also never shop at any Best Buy. **2 weeks after initial review** In response to the below comment from the store to contact customer service so that they can deal with the issue directly, I did!!! I was ensured that I would receive a phone call within 24hours of placing the complaint, that was a week ago. I have no faith in your store or your customer service.

I had the worst customer experience in my life in this shop. I bought from there a Bose headphone at ~600$ (a lot of money) I coudn't test there because they said is to expensive to open and have it in a demo stand, they advice me that I can buy test at home and if I don't like it I can return. I bought the headphones but I didn't like it and I wanted to return them. Now in this almost empty store (of customers and products ) the didn't want to exchange saying that is final sale. After many discussions the agree to upgrade with an Apple headphones at 900$, and they made me a HUGE FAVOR So with my money they made me a huge favor. This message is for uper magement, I hope that they will read it, from now one I will not buy from a company (BestBuy) wich they treat there customers like we must obey and buy from them. I will buy from AMAZON is faster , and no issues with with poorly trained and rude staff

Worst customer service. They didn't accept a return of an apple airpod which was bought on the 30th of december at 7h30p.m. and tried to return on 31st of december. My mother in law didn't like it and wanted the pro. So returned the next day after exactly 16 hours. So in your opinion did we have the time to use them? But anyway they refused to refund and gave us the only option to exchange it with something of SAME VALUE OR MORE. After gettinf a vtech baby monitor he told me it's for 300 and I showed him that there was 2 products in the same place indicating a price of 160. Sara replied that legaly we match the price if there is 3 or more. I ended up with a product that i didn't want to purchase but what's funny is that you can exchange but you can't have a refund. Will never return to this bestbuy.

I just bought a TV in the morning. Carefully handled it and moved into my house and then left for the work. In the afternoon after returning to home, I was delighted and excited to unbox and watch my new big screen television. However, when my wife and me brought the TV out of the box, we found that bottom side of the screen is broken. We are cautious people and we handled all the process with extra attention. Tomorrow I will go back and try to exchange it at the store. I hope they will exchange it without any trouble, as I am already frustrated and disappointed with having a defected TV. I am surprised as we payed for a brand new TV. I had heard such stories about open box products but I didn't expect to find a brand new TV broken and defected. I will update my post, about the return experience.

I decided to shop here for the first time in years. I need an item they had on sale. I was sent to the Geek Squad area for more help. I asked one guy for a particular product. He pointed quickly and said "that's all we have" and walked away. I found another employee and he was very helpful. We couldn't find what I wanted on the shelf but found another shelf with more options of the same product. We found what I was looking for and when I went to check out, 2 female employees, were sitting talking while on their cell phones behind the only open register. They finally noticed me waiting and while my credit card reciept was printing they went back to their phones as if I wasn't still standing in front of them. This business is doomed if they can't find more capable and willing employees.

If you want to finance with them, just pay a lot of attention to your invoices and control how much you need to pay every month YOURSELF or else you'll end up paying a lot of interest. We've financed something at BestBuy that should have been paid in full in 1 year. We received invoices every month with some BIG numbers on the amount we should pay - but if you pay attention, that's always the `minimum` amount they ask you to pay, but not the correct amount for you finish paying the balance in 1 year, so you end up paying for longer and with interest. If you call them, the automated voice system will also tell you the `minimum` amount to pay, not the correct one. So, when we realized it, we called them and paid the balance in full on the same day and asked to have our account CLOSED.

They only get 2 stars because they showed up to work today. After waiting 8 business day for an item (55" TV) I purchased at this store location - LaSalle, I was told my shipmeant was "lost". Please note that I was told it would take 2-3 business days to arrive at their store, for pick up. So my question is why do I, the paying customer, have to wait 10 buiness days for their investigation to be over in order for me to receive my refund? I paid for it at their store, and had it delivered at their location... How does this "lost" shipment investigation become my problem. I didn't pick the carrier. I should be entitled to my refund, especially if they "lost" my shipment. Customer service at their location was useless - Miscommunication, mismanagement, and misinformed.

Very bad service. I waited 15 min for a simple question and the guy didn't know the answer. Thx for the guy at the geek squad that knew the answer. Once at the cash to pay my item. the price wasn't the same that indicate on the shelf. We when and check back with the manager and the tag had a mistake its was for an external hard drive of 1TB and the one on the shelf were 2TB and they were no 1TB on the shelf. I said to the manager they should be careful when they display the product cause I got confuse. and she starting to get rude with me and said that a should read better the tag next time. I was so shocked by her anwser that I left the store and never going back and I found what I was looking for on Amazon . Sometime it's better not dealing with people.

Customer service at its worst. I bought a laptop as well as a Geek Squad membership. I received a call that my laptop was ready for pick up only to arrive at the store and it was not. Ok, life happens, I’ll wait. Over an hour passed and the geniuses working at Geek Squad couldn’t install the antivirus! I asked for my money back and the person working at Best Buy simply said, “it’s your decision.” Not really, dude. I explained to him that I should not have been called to say the laptop was ready when it was not and the experts couldn’t figure out how to install the antivirus. He then offered to take $50 off my purchase that was being refunded in front of his face. I told him it’s not about the money, it’s about the quality of service. Avoid at all costs.

Very unorganized. A TV broke. Called Best Buy, provided the order number, was told that the store will take care of the warranty with the manufacturer. Packaged the huge TV, brought to the store, was told by the manager that the call support was wrong and I have to call the manufacturer myself. Called Best Buy again to explain what happened, and was told that the manager was wrong and the store was supposed to take care of this. I'll try to deal with the manufacturer and see what happens. Very disappointed in terrible communication between departments. Hopefully Best Buy can improve, because before this incident, I never had any issues with the store. Will be looking to get future TV from Costco instead as you get extra warranty and better service.

I tried to return an item I purchased online in this store. The box was unopened and the item was eligible for a in-store return according to the Best Buy return policy. However, I was rudely denied the return and accused of having opened the clearly unopened box by an employee who made the accusation before even looking at the box. I was then sent to a manager who lied and said that the item could only be returned by mail, which is incorrect. In the end I did manage to return the product by mail thanks to the Best Buy online chat service. The staff there denied my request only because they didn't want to lose money on a purchase that was made in a different place than their outlet. I can't tell which they were more: rude or incompetent.

Wait outside to enter a rather empty store, we get inside, we're greeted, as we continue walking one your disgruntled employees tells us our mask has to be all the up as I pointed that we were just finishing our coffee in which he replied there's no drinks inside how about that and storms off. I can tell that was a big moment for him. This short frustrated "man" has no idea how to speak to customers, first we should have been told when we walked in no drinks and when we were told there is a polite way to say things. None the less I found exactly what I'm looking for on amazing landing tomorrow. bestbuy is on its way out all these retail stores have left is customer service.

Incredibly rude, sexist geek squad staff who are the epitome of incompetence, sprinkled with malice. What the hell does my boyfriend have anything to do with why I'd be there? Wiped hard drive without consent and didn't back up or transfer any data. What a bunch of losers. Chances are you can find a YouTube tutorial or a private practice that will be able to fix what you've asked them to for a comparable fee, without bricking your hardware potentially costing you thousands of dollars, which best buy's geeksquad will refuse to take any accountability for. Take your money and hardware somewhere else to save yourself grief.

Being a tech savvy person myself, I usually go to the store to "feel" the products that I might buy. But because of the pandemic, you're not allowed to touch them so you could just read the impressions and buy your products online which really reduce the reasons to come in-store. It's a shame because I bought a tablet during last boxing day period online and was satisfied with the fast delivery. And it is pretty quiet there, especially compared to the restaurants, retails & groceries inside the mall.

The support personnel was extremely rude & mysoginistic, on top of being incompetent and unable to help my friend solve the issue she came to resolve for her PC. They said she should've asked her boyfriend for help. They told her that this is an easy fix and she should just watch a Youtube video (to be clear, this was condescending, not a helpful tip). They told her there was a possibility that they had accidentally wiped her disk. Just a comically bad experience.

The customer service is by far the worst I have ever dealt with. After two weeks, multiple store escalations and two callback requests I have yet to hear a word from this store. After my second callback request (which never came through), I was told that I should take 3 hours of my day and go to the store to deal with the issue in person. I don't know if the manager is totally oblivious or just doesn't care, but the customer service at this store is unacceptable.

Horrible service got a dyson whit a added warranty of 7 year . Something wasent workings probably i broth it back to the sotre to fix it .3 week later no news. i when to the store to see the status cause is impossible to call! the dyson was back but no one call me ! Now they wont repair it cause it was still under warranty but by dyson it should of ben sent to dyson i have to start the process all over again 600$ porduct not lasting even one year

Pathetic system for tracking. We did not receive a call for from installation team even after 10 days of delivery. After visiting the store we asked for installation and one of the person Sashar, said it will happen this week, no one showed up so we called to see he status, we got to nothing has been scheduled. Horrible system. Only his person Mehrad was quick while placing an order, but after sales service is just pathetic.

Horrible staff ti asume they're lazy they kept referring me to do it myself online when they can also do it better an easier in the store. I had to drive all the way to a different best buy store just to process my request with No Issues regarding warranty and good customer service. Now I know Lasalle workers are just plain rude and lazy horrible experience there. I won't recommend going there unless you're strictly buying

A good franchise location which is usually not very crowded. Staff are generally very helpful. The store also connects to the attached mall and the path out leads to many other shops as well as a decent food court - in case you need some time to think about which of the electronics you want to buy out of the 10 that you liked. The cash register lineup moves very slow at times, but overall the wait is negligible.

This store is the worst you can find in all Canada! I had multiple negative interactions with them. The staff seem to know nothing about the products. Frankly, they google all your questions in front of your eyes. On a side note, Geek Squad is a scam. Never subscribe to them as they can’t fix any problems you have. You can easily find others to fix your tech issues either on FB Market or a simple google search.

Terrible experience. Mahmoud manager doesn’t know the price match politics saying he has to personally know the company if he has to price match the item. I wanted to buy a TV but saw that it was less expensive in another place. But he won’t give me the price seen and shown from a legit website. Price Match Policy ? Non existent and un professionnel management. Get your things together Best Buy …

NEVER EVER EVER BUY EARBUDS THERE you cannot try it and once you spent between 150$ to 350$ you cannot return them, they don't take it back if the box is open but you have no choice to open the box to try the sound or the fit with your ears. Neither in the store neither online with the lady from the customer service number they want to take it back.. From now I will boycott best buy for ever

Thank you Olga for the best smooth relaxing service ever and thank you for the host at the door she make us feel welcomed to the store what a nice atmosphere what a nice service what a beautiful attitude, love that store , That location will be our home electronics place, thank you guys , all of you are awesome.

Best Buy Lasalle, good location, plenty of parking. I have been here several times, never too busy to have a good shopping experience. I was disappointed as they did not carry any hands-free car speaker phones. They were only available online. Be certain to check online before you visit a Best Buy.

I bought a Google Pixel 6a today. When I got it home I found out I have no way to charge it. It comes with no charger and no one told me about it. That's kind of important info. Now all I can do for now is look at it. Why didn't they tell me I need to buy a charger? Very bad service.

Really great staff in the TV section. Felt nice to be helped genuinely and with a positive attitude. Not pushy, just there to help. They know when to intervene and when to give space. Ended up purchasing a TV because of their helpful attitude instead of looking elsewhere.

Not to impressed by the service. Asked 3 different ppl for help regarding a product, i got told by two of them they would get someone for me. waited 15 minutes and nothing. wasn't until i bothered a manager (i believe) that i got a simple

The store itself is very nice but the clerks seem to avoid answering questions directly, interrupt interactions with another clerk so your time is wasted and one clerk actually explained to me that ram was memory as if I didn't know that,

I think the store and the company in general should improve how BestBuy should be helping their client, whether online or in store. For one, during this pandemic, it mustn't have been easy to get everyone to work. I'm sure they could of

I knew exactly what I want. I had good service with Francis. I went back to pick up my orders. The opening hours had changed... probably for staff shortage. Showed up at 10h30 but only open at 11h00. Friday schedule is 11h00 to 7h00 pm.

Ordered the front load washer the delivery guys brought washer damaged.they said they saw damage at washer at the time of picking up washer and can't deliver. We went back to the store asked to accelerate the delivery as we urgently

Be careful if you ask for financing at Best Buy. They hook you up with Fairstone Financial. Once you have fully paid your purchase, Fairstone continue charging an annual fee. When you call to cancel your account, they hangup on you.

Shout out to Geek Squad who assisted me around 4:30pm (I wish I got your name) You tested my router and told me nothing was wrong with it and gave me a trick to fix the static from modem to router and it worked!!!

Amazing experience getting a new phone with Mouassene. She was knowledgeable, quick and even added extra perks to the deal. I was blown away with the customer service. Some of the best I’ve ever received!!

I'd like to compliment one of the best guy in Best Buy, for the excellent service he provided me. Mr. Amo helped me two times sort out my activation fees with Virgin and the other one to find a headset.

The manager of Lasalle store disrespected us and did not behave and speak properly... I'm Best buy customer for a long time,So I complained to the customer service, but they could not do anything.

Not this particular store but I would never even consider buying from the again Worst customer service. Call all day for nothing then they tell me 'the time isnt available' Waste of time

Best Buy customer service generally isn’t good, but the Best Buy branch in Lasalle has the worst customer service for sure; they are very rude and impatient

The best service, I recommend anybody to go here they help me with everything I needed geek squad 10 stars …

Today I just bought my new G903 the price was so good! Normally cost $199.99, but got an offer that cost $80,99 +tax!

I had very good experience here when I purchased full set of appliances. Sales associate very proactive and helpful.

I bought xbox and 2 wireless. Customer service was very nice helpful and attentive. Good experience at Best Buy

just bought my appliances here and is super happy with the prices and service. can't wait to receive them

Many products yes, but staffs don’t feel like working there. Maybe I got those who were just fed up.

The sales associate was very helpful in buying a foldable cellphone for a senior friend...

Charging 16$ for delivery fee when ordering over 35$ is a word play to fool you.