In a bold sentence of their webpage, the bank proudly declares, "It’s great to have an impact to help people." Sadly, my recent experience with this establishment left me questioning the authenticity of that statement. From the front clerk to the manager, there was a glaring lack of care and willingness to assist. My friend found himself in a difficult situation, stranded in a foreign country and in dire need of some assistance. To my utter dismay, the bank's staff showed zero willingness to help. In fact, it was quite the opposite; they seemed completely indifferent to my predicament. The icing on the cake was when I approached the manager, hoping for a glimmer of hope, he refused to just listen. It's disheartening to think about all the people who rely on this bank for their financial needs. If my experience is any indication, they may find themselves in a vulnerable situation with no support in sight. A financial institution that proudly claims to help people but fails to deliver on that promise is a letdown of epic proportions. In the end, I can't help but feel sorry for anyone who ends up using this bank's services. When you're in need, the last thing you want is to be met with apathy and disregard. This establishment clearly has a long way to go in living up to the lofty words on their brochure.

Absolutely terrible experience! Stopped at this location to cash a cashier's check and both the teller and receptionist were looking at me and my child on such a judgmental basis. Mind we had just had a wonderful day at the near birch aquarium, and didn't look presentable enough for their liking. Even though the cashier's check was from their branch, and I had all the needed documents it apparently expired after 90 days. I definitely will not be giving this location my business. Please have a talk with your employees using this type of profiling is absurd.

Manager is an absolute piece of work, I’m here cashing a check, and they are being super wierd and giving me the silent treatment, acting like a verification takes longer than 10 minutes l. Absolute horrible experience from the manager, just because I don’t bank here they won’t give me any explanation of anything, like Wth, sitting in the lobby about to cuss them out

Very bad experience with this office. They have no knowledge about what they are doing. We try to add a joint account, it does not happen in two weeks. But they told me in three days. I called them, they just ask me wait another three days, another three days. Never end. Find someone who has knowledge and experience to work here.

I've visited this branch a few times in the past month and all staff members have been courteous and accomodating with very short wait times for service. Frannie especially has been so kind, friendly, and helpful. She helped me set up my first bank accounts and credit card in the United States. Definitely recommend.

Very good service. Ask for Marco. Very personable. There was some frustration because of a recurring glitch, Marco troubleshooted it even though it was difficult. Problem solved. Good conversation and sharing pop culture tips. Nice guy. Maybe his five star review will raise the 2.7 review now for the bank location.

Thank you to the employees at this branch for helping me make a withdrawal through my phone app. I really appreciate your time and effort in helping my boyfriend and I through this process. Everyone was friendly, polite and efficient. Space is clean and bright. Thanks again!

Rick opened a checking account for me very quickly, even if I arrived shortly before the closing time. He took the time to explain me all the details and advantages of the student account, and he really helped me. I definitely recommend this bank

Although the wait for no appointment lasted an hour, the staff was friendly and tried their best to make our stay comfortable. Yuliya, the center manager, has been a great help. She’s kind and friendly; I would definitely recommend seeing her.

I do not Bank with the Bank of America do to past service I have received. A lady friend of mine had wrote me a check. She has an account at Bank of America. So to cash the check I decided to cash the check at Bank of America at this

This Bank of America is by far the worst bank in America! The manager of this bank is extremely rude and very unprofessional. I highly advise anyone not to bank at this location not only are the wait times ridiculous but some of the

[1 star because that's the lowest; 1 star because people usual complain about banks.] This place needs to change staffing, or just close down for weekends. This is the second time staffing issue has prevented me from getting teller

Highly disappointed with the customer service by a manger name "Leonardo". I took my sister in law to talk to a "specialist" in order to open her first credit card (simply because Bank of America is her primary bank). Usually as an

I went there on a saturday morning trying to help my mom opened a bank account, receptionist and associate were so friendly and accommodating, the whole procedure was so smooth and efficient. Associate's Name: Maritza Espiritu

Worst service possible, the two attendants look like a dead body with no energy or motivation, try to hire someone who wants to work. They just have one person who really works, her name is yulla she save my life

Worst bank ever!!! They never have more then one teller working and horrible customer service. Employees that just stand at the door instead of putting them behind a counter to actually work

this office has been through a lot of things over the last couple of years. They deserve a good review, especially the Manager (don't know the name of the gentleman).

Hey I just won a lawsuit. I have the money to open a civil suit where we subpoena the branch and probably will involve FBI for fraud. You guys really messed up.

This is by far the best bank I have ever gone to. Great service, awesome people, and very fast Two thumbs up from me !!

Ordered currency and delivery was delayed (which is understandable given current shipping climate).