The Pioneer Place Apple Store in Portland, Oregon, is a shining example of Apple's commitment to cutting-edge design, technology, and creating immersive retail experiences. Nestled within the upscale Pioneer Place shopping center in downtown Portland, this Apple Store stands out as a hub for tech enthusiasts and anyone seeking the latest Apple products and services. One of the most striking aspects of the Pioneer Place Apple Store is its architecture and design. Apple is renowned for its sleek and minimalist store layouts, and this location is no exception. The store's modern glass façade and open, airy interior create an inviting and aesthetically pleasing space. The use of natural materials like wood and stone complements Apple's signature product design, showcasing their devices and accessories in an elegant manner. The store's staff, known as Apple Geniuses, are highly trained and knowledgeable about Apple's products. They are ready to assist customers with technical support, troubleshooting, and product recommendations. Whether you're a seasoned Apple user or new to their ecosystem, the staff is dedicated to providing top-notch customer service and ensuring that customers have a positive experience. The product offerings at the Pioneer Place Apple Store are extensive, featuring the latest iPhones, iPads, MacBooks, Apple Watches, and an array of accessories. In addition to purchasing devices, customers can explore Apple's ecosystem of apps and services, get hands-on demonstrations, and attend workshops to learn more about how to maximize their Apple products. The store's commitment to sustainability is evident through its eco-friendly design and operations. Apple aims to minimize its environmental impact by using renewable energy sources, recycling programs, and reducing packaging waste. This aligns with the values of the environmentally conscious city of Portland. In conclusion, the Pioneer Place Apple Store in Portland is more than just a retail outlet; it's a showcase of Apple's dedication to design, innovation, and customer service. Its striking design, knowledgeable staff, and extensive product range make it a must-visit destination for Apple enthusiasts and anyone seeking cutting-edge technology in the heart of Portland.

Well although my name ain't Dorothy, I still feel a bit like I've been swept up from Kansas and flung into a different world. I needed a new laptop (which I am now using to write this review) and thusly had to venture into the wilds of the Portland dystopia. This was particularly harrowing due to the ridiculous size of my truck which navigated the parking structure like an egg navigating a chicken's rear end. Arriving at the Apple place felt a good deal like arriving at Oz with the high gated walls and i fully expected a head to pop out and squawk, "Who rang that bell? But they passed me easily into the hallowed halls where I was met with a bevy of kids young enough to be my great grand kids, or at least so it seemed. I was waiting for them to start singing Follow the yellow brick road and running around like munchkins, but instead they swooped in and started taking care of me. Boy! That's kind of a shock! I mean they were efficient and nice... and patient. They took me by the hand and led me through my options and I didn't feel talked down to or pressured or anything. I mean, what's going on here?! They did seem a little shocked when I pulled out my wad on of cash to buy the damn thing. I think cash is kind of a dying thing, like eight track tapes or AOL addresses. And while I'm talking to this young woman, suddenly someone magically appears with my laptop and places it in front of me like a stack of bacon and biscuits. Very tricky. I was amazed that what looked like the Land of Oz chaos actually seemed pretty damned efficient. Oh, and I should mention the bathroom! A joy for an old man to find a clean spacious bathroom before once again braving bewildering streets of Portland. Maybe I won't wait five years before shopping here again, although I might have my wife drive.

Without the Apple device issue I probably won't have stopped here while exploring the city, culture and its uniqueness. Due to a recent software update the screen brightness dropped significantly on the iPhone. For an adjustment that literally took 30 seconds, I was asked to make a tech appointment. Okay, I can do that and come back in 30 minutes for the scheduled appointment. Another 15 minutes wait. No tech. Why do they make an appointment? As I was just about to walk out on Apple, I thought of giving another try by Apple employees who have just talking among themselves right along the front door. The staff person changed the setting by three clicks on the top right button. Question is why I was asked to make an appointment for a simple adjustment? Shouldn't all staff working at store should be knowledgeable and help with simple adjustments? I guess that's an Apple way!

I brought in my computer for a new battery, and was talked out of replacing the battery. My computer is only just over 5 years old and I think I can get another year or two out of it. I was told that my intel computer wasn't a good machine, and I could get something equivalent for not much more that replacing the battery and was sent to a salesman-- a young kid who was either ignorant or trying to put something over on me. I use the Adobe creative suite package including Premier Pro for video editing. He tried to get me to take a computer they had in store which could never accommodate the memory I needed. Anyway, I've had better experiences with used car salesmen. I don't know how much of this is the store or just Apple policy. I've been an Apple customer since the first computer, and I think it's sad they think they need to resort to this to sell their product.

Seems like you can’t go to any Apple Store these days without at least one of the employees behaving overtly rudely. Every time I deal with this company, it just leaves a *filthy* taste in my mouth. I was going to say a bad taste, but bad just isn’t strong enough of a word for the way some of these people think it’s ok to treat you. No wonder I put off getting my screen fixed for so long. I can afford to pay for a new phone. But no way would I want Apple to have any more of my money. They don’t deserve it. I would rather see them go out of business. And as an iOS App developer with apps on the App Store, that means a lot coming from me. Let me know when you guys want to start caring about your customers again. I seem to remember a different Apple. That Apple no longer seems to occupy to the buildings labeled “Apple”.

This store is really terrible to work with. We waited six hours for an appointment with the Genius Bar, and in the end, it was pushed two more hours beyond the initial time we were told. Although plenty of people come in the store, their customer management is sad. So many employees slowly walk in laps around the store, straightening lines of products, yet people have to wait for hours to get a fifteen-minute consult? We found far swifter, friendlier service at Best Buy. While we were waiting, a man patiently asked the attendant when they could find an opening for him and his iPhone because he had been waiting for four hours to go to the emergency room for a stab wound. The attendant was clearly surprised but made no such adjustments to the schedule or efforts to help him, a crazy experience to watch.

This store is the worst. I will never come here again. I made an appointment 3 days ago because I was going to be here visiting from out of town. I show up 30 minutes early just in case and they can’t see me , ok , no worries . But then the guy changes my appointment to a walk in ? I get a text saying they will see me and hour later than my original appointment? Now they won’t change it back to my original time. No respect or courtesy at all. Even more frustrating, there are always like 10 employees standing around talking to each other but won’t help you. Even the manager specifically is no help and doesn’t care. They have so many customers I guess they just don’t care about your time. Similar experience last few visits , but I keep thinking it will be different. Nope

Here are two actual conversations I had with this store: 1. 20-something Sales guy: Can I help you? Me: I'm comparing screen sizes to find one that's similar to my current phone. Sales guy: Yes, as we get older, bigger screens are important. 2. Me on the phone on my way to catch a train out of town and realizing I forgot something: Hi, I was calling to see if you have X product in stock there. Sales lady: Hi! Can you tell me your name? Me: (Tells name) Sales lady: Is this for business or personal? Me: Look, I'm kind of in a hurry and need to know if I should get off the bus at a different stop to buy product X, so can you just tell me if you have it? Sales lady: Is it for business or personal? Me: I'll go somewhere else.

Staff was very pleasant and I was helped quickly and efficiently. The atmosphere of the store is a happy one and I would definitely return to buy more electronics and accesories. I went in because my phone suddenly stopped charging and would not turn on. They assisted us quickly, even though they were busy and I was a walk in. They got me a loaner phone, as well as ordered a new one for me. They were all very nice and patient. Large store with floor to ceiling glass walls. The store is equipped with all Apple devices and there good number of employees to assist all the customers. As a non Apple person I will admit their retail environment is awesome. The staff know the product very well and are generally pretty cool.

The store is cool but wow is it a hassle to get some help here. You’ll get an appointment only to wait even longer. There’s no sense of urgency, just “geniuses” standing around chit chatting with one another while countless people wait for service. It’s really quite frustrating and makes me wonder why I purchased Apple care. Please can yall find a way to stream line how you help people. Setting appointments is great but make no sense if a person can’t be helped at their appointment time. Been sitting here so far for over 20 minutes and NOTHING.

To echo what a lot of people are saying. Getting service in this store is a challenge. There were 10-20 employees milling around down one end of the store but barely any coverage at the other end. The only store employees who seemed interested in me being in the store were the two security guards. Both of them decided that the best way to do their job was to stand within 10 feet of me at all times.

During our trip to Portland, we stopped by the Apple store to pick up an order. To our surprise, there was a lengthy queue, but despite this, we managed to enter within our allocated time slot. Inside, the store was bustling with activity and quite crowded. As we browsed and made additional purchases, it felt like there was a sense of urgency for us to complete our transactions and move along.

Over the years, my experience at the Apple stores get worse and worse. The staffs are careless and show no interest or enthusiam or proud in their products. Even the staff doing presentation of products' new features is just saying memorized things - just doing a job. Apple stores now are no difference or even less exciting than other phone stores...

Even though it was a very busy day in the shop, Nick (gentleman at the Genius Bar), was super helpful and immediately took the time to assist me with my Lightning port issue. I felt like a priority and that customer service left a great impression. Experiences like this are great reminders for why I stick with Apple products, thanks again Nick!

Its unfortunate about the place being safeguarded like a bank... Guess the scars around downtown were cut deep.. but walk past that and you have people waiting around to help you like car salesmen, only without the pressure to buy stuff! Just browsing around and seeing that huge screen in the middle showcasing the product is so cool!

The staff at this store is always incredibly helpful and accommodating. Camilo helped me today with my AirPod problem, and I’m really pleased with the service. It is helpful to set up an appointment ahead of time so I encourage you to do so if you don’t want to wait too long.

Despite it being in downtown portland it feels clean and safe. Great public transportation connectivity. I’ve never encountered a violent homeless person or human feces along the block that the store front is on. The staff is really well organized and efficient

We had to come into the Apple store to fix my phone and my mothers. It was nice to see that this location was still doing classes on there programs and stuff. The service people were helpful and the store is clean and nice as well

Thank you for the service! All staff are amiable. Thank you for helping me to buy my iPhone 14 Pmax in cash because I got into trouble by buying on the website.

Apple store located in the heart of downtown Portland with great resources and helpful employees.