American Freight Furniture, Mattress, Appliance

927 reviews

5750 Kopetsky Dr, Indianapolis, IN 46217

www.americanfreight.com

+13177878887

About

American Freight Furniture, Mattress, Appliance is a Furniture store located at 5750 Kopetsky Dr, Indianapolis, IN 46217. It has received 927 reviews with an average rating of 4.7 stars.

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Hours

Monday10AM-8PM
Tuesday10AM-8PM
Wednesday10AM-8PM
Thursday11AM-6PM
Friday10AM-8PM
Saturday10AM-8PM
Sunday10AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of American Freight Furniture, Mattress, Appliance: 5750 Kopetsky Dr, Indianapolis, IN 46217

  • American Freight Furniture, Mattress, Appliance has 4.7 stars from 927 reviews

  • Furniture store

  • "If I could give less than 1 star I would"

    "Purchased a bedroom set from them for my 11 year old son in March 2020 paid cash for it and also purchased the 5 year extended warranty for an extra precaution"

    "If I could rate a negative 100 stars I would"

    "If I could rate a negative 100 stars I would"

    "Been a nightmare from the start"

Reviews

  • Shelby Keister

If I could give less than 1 star I would. Ordered a sectional and was quoted 4-6 weeks, that turned into 10+ weeks and ended up never being delivered. Canceled that order. Bought a full size mattress, same company and they tried to overcharge us $100. Had to literally take a picture of the price and show them at the register. Both times I wasn't happy with the service but they took care of it in the end, so for a 3rd time I went back. Purchased a sofa set and they quoted 4 weeks delivery. Surprisingly it was available the same week but had to wait 1 week for delivery, which was ok. On delivery day nearly 4 hrs went by and nobody showed up or called. Called to ask about the hold up since we live in the area and they said they didn't know for sure how long it would be. I asked if we can reschedule since it was getting kinda late and the guy said yes. Calls back 2 min later and says we can't actually have delivery on that day. It'll be another week. I told him I was fine then waiting until 8pm for the sofas to be delivered this day because I didn't want to wait another week and he said OK. Around 730 I called and they still hadn't shown up. I was told that per my request it would be sent next week....on Monday...a day where they don't do deliveries...the manager agreed with me that the delivery date had been changed to a date they don't do deliveries so that wasn't my fault but he seemed to think I was lying when I said I told the employee I would just wait it out with no problems for them to come on this scheduled day. I realize I probably caused confusion by calling and asking about another date for delivery but myself and the employee ended the phone call on the note that I still wanted it delivered on this day, not next week. My husband was present when i was on the phone and is a witness that i stated i would just wait for them on this day. They did say sorry but no minimal discount or coupon or anything at all to compensate me waiting all day for 100% nothing. The manager said he would talk to the employee I spoke to about the mix up but for me it's not about getting someone into trouble. It's the principle of it all. Why was this person allowed to schedule a delivery on a day they don't deliver? Shouldn't a manager check the daily deliveries and make sure everything is on track? Just skip this place if you can. The headache isn't worth their prices at all. As of right now I still don't have my sofa set...

  • YouTube wild Team

Purchased a bedroom set from them for my 11 year old son in March 2020 paid cash for it and also purchased the 5 year extended warranty for an extra precaution. My sons bed was NOT sturdy at all and over time the slats broke busting up through the box spring as well, the bed was so horrible the feet holding the bed together completely split in half! In January of 2021 not even a year later I called and let them know the situation and that the bed was completely ruined they told me I had to file a claim with Guardian warranty because the damage to the bed was too much and even though it was still under the 1 year warranty that comes with the purchase they would NOT be able to replace it so I would have to file it under my 5 year warranty. I agreed. This is my 2nd claim I have filed! The first claim was denied because I did not have a picture of the bed before it was damaged! Come on! A picture of the bed before? Ok whatever I file the second time with the help of them manager telling me step my step. Mind you I’ve already sent them these pictures before so I screen shot a few of the pictures and take new ones as well, plus I have my original receipt and all. I file the claim and within 2 days I’m denied again because the pictures I took do not have a bar code! There are no bar codes on the furniture only one place and that’s who made the furniture and because the picture is fuzzy they will not accept IT! They already have the same exact picture and preciously accepted it! Not sure what else to do but steer clear of buying from this place! No one know anything! Also I called today to let them know my claim was one again denied and they said that they actually no longer use Guardian Warranty because they were so difficult to deal with! I asked well can that not help me and switch warranty places since you guys did as a company? She said no unfortunately next time you buy something it will be under a new warranty company so you will just have to continue to deal with Guardian until we can get your claim resolved! Unbelievable! Who can help me with this? New stations? Rafael Sanchez? Help!

  • Pastel Jasmine

If I could rate a negative 100 stars I would. Horrible customer service and very rude when they do something wrong on their end. Went to get mattress july 4, paid it in full, but they didn’t have in stock so they were going to order it in for us and said it would take 4-6 weeks. 4 and half weeks go by and we haven’t gotten a call or update. August 6 we call and find out that the mattress I got was discontinued 2 weeks prior to the call. And we ask Melissa why we didn’t get a call telling us this information and then rudely says “we just found got as you called and if you waited the full 45 days we would have called you .” To compensate our wasted time they only give us a 100 to get another mattress. And nothing else. While we were talking about negotiating with compensation. The she kept raising her voice and talking over us and getting very rude.we say forget and pay the 200 difference and pick up the new Mattress august 7. We pick it up and they have a sign that say “Please inspect your furniture or mattress because once it out of the door it’s not their fault if it’s damaged” so we open up the plastic to inspect it and the worker, Billy, in the loading area says “ your going to tear it up, Jesus?”and rolls his eyes. Once inspected he’s just standing their and we ask if he’ll help as it’s his job, he rolls his eyes again and starts roughly pushing the mattress and my step dad out of the door. We tell him forget once it’s out of the door and my mom goes to help with the mattress and the worker hits my mom with the rusty door trying to close it on her. Over worst customer service I’ve even dealt with. Extremely rude and unprofessional.

  • Jasmine r

If I could rate a negative 100 stars I would. Horrible customer service and very rude when they do something wrong on their end. Went to get mattress july 4, paid it in full, but they didn’t have in stock so they were going to order it in for us and said it would take 4-6 weeks. 4 and half weeks go by and we haven’t gotten a call or update. August 6 we call and find out that the mattress I got was discontinued 2 weeks prior to the call. And we ask why we didn’t get a call telling us this information and then rudely say“we just found got as you called and if you waited the full 45 days we would have called you .” To compensate our wasted time they only give us a 100 to get another mattress. And nothing else. While we were talking about negotiating with compensation. The worker kept raising her voice and talking over us and getting very rude.we say forget and pay the 200 difference and pick up the new Mattress august 7. We pick it up and they have a sign that say “Please inspect your furniture or mattress because once it out of the door it’s not their fault if it’s damaged” so we open up the plastic to inspect and the guy in the loading area says “ your going to tear it up, Jesus?”and rolls his eyes. Once inspected he’s just standing their and we ask if he’ll help as it’s his job he rolls his eyes again and starts to roughly pushing it my step dad out of the door. We tell him forget once it’s out of the door and my mom goes to help with the mattress and the worker hit my mom with the door

  • Julia Carver

Been a nightmare from the start. The day after I ordered, I spoke to Ryan to make sure my order (ordered online on 04/14/21) was ready, which he assured me it was. I live approximately 30 miles from the pick up location, so I wanted to make sure I wasn't wasting a trip. My husband and I get there and they have the sofa, but not the love seat. Instead of offering free delivery, Chelsea (who was very helpful in locating a love seat at another store) quoted me a price of $90. While I agreed to it, I was a bit disgruntled as I had been told that the order was ready, and it wasn't. A week later we received the delivery, but they wanted $112 instead of $90. After much deliberation and a few phone calls, they agreed to the $90. Once they brought it in, it was missing the feet. I called and spoke to Chelsea, who said she would mail out the feet. We have yet to receive the feet. I spoke with Brian this morning, and there was no notation that they had been mailed out. He was going to see if he could have them delivered today or tomorrow. This has been a mess from the start, and I doubt we'll be purchasing from this company again.

  • Lisa Wilson

Stopped in to pick up two twin box springs for our new king size bed. I failed to tell these wonderful people that they were for a king bed so i purchase them and go out to wait for them to be loaded. One of the selling staff comes running out and says hey.. were those for a king bed?? My husband says yes and they tell us we need the twin XLs not the regular twin so off the truck they go and they get the correct ones. My husband tells him to hang on and i will come in and pay the difference which was $20 a mattress. The gentleman says no don't worry about it... I will waive the upcharge. What amazing service!! Not only did u catch my mistake of not telling you what i needed them for (i honestly didn't know you needed the XL for king) but you thought to ask before i left with the wrong things and you ate the difference. Thank you so much!!

  • Laporsche Lipscomb

I recently made a purchase at the Southside location and it was a great experience from start to finish. I was welcomed soon as I walked in and taken care of even after delivery. Joe took his time helping me choose my furniture, ensuring that I was getting good value for the best price. Although he was new, he was awesome and the staff did great assisting him and I. Everything I selected was in stock at the warehouse and delivered the following day. Delivery was quick, reasonably priced, and professional. Great deal all the way around. I'll definitely be a returning customer and I highly suggest them to everyone!

  • Keena Wallace

Stop going to these over priced furniture stores and go see Melissa at American Freight!! I went in one day, desperate to find a table and chairs that would fit my tiny kitchen! Melissa listened to my needs and took me directly to the table set she had just purchased. She told me how it fit in her kitchen and she knew that it would in mine. They loaded me up, took it home and assembly was EASY. LOVE the set, loved Melissa so much that we went back to the Southside location and just purchased the Knoxville couch and love seat with the 5 year warranty. Melissa you're top knotch and so easy to talk to!!

  • Tie'Isha Washington

I have a bedroom set that was purchased from here and I love it! I haven't had any issues with it and looks nice. Mr. Kyle Wooden was very helpful in finding the perfect bedroom set for me! He showed many different ones, and wasn't satisfied himself until he knew I was happy! He even did a follow-up making sure things were good. I'd definitely recommend family and friends to check out this location and have a talk with Kyle himself. He really takes pride in what he does, it makes your shopping experience more pleasurable having a honest and such caring sales person! I'll definitely shop here again!

  • Valincea Miller

Only giving one star because I can't give 0. Bought a couch a year ago. All the Sean's on the cushions have ripped out. Been trying for over 2 months to get a claim with the warranties. We have a one year warranty on th couch from manufacturer and purchased AMF warranty for extra $200. Both have denied my claims. Have made several calls to both warranties and AMF manager. Manager keeps telling me to file claims with the same website. Have done it 3 times now. My one year warranty expires tomorrow. Showed up at the store just to get the same run around. DO NOT WASTE YOUR MONEY ON A WARRANTY!

  • Dwan James

I was so impressed with the level of professionalism of the staff. I was very glad to step foot to friendly and pressure free shipping experience. The store was busy and only two people were working but everyone got the attention that was needed to make the purchase that they wanted. Delivery was a bit of an issue because of the weather but they were professional enough to call and inform me of that instead of having me waiting or putting the drivers in danger. I will be returning for more items simply because the staff made things easy.

  • Wes Gray

Absolute worst customer service I've ever experienced. Advertised a dryer online, took the money, then called and said we don't actually have that. The customer service rep at the store was rude and worthless. Sat on a couch when we walked in and then acted like we were a burden. Didn't tell us he had no replacement. Refused to help look for another somewhere or help with a refund. He then was a smart mouth and said sorry you trust a computer. I would avoid this place. Take your money somewhere the people actually care.

  • Anthony Bensel

Wow great service. If you are looking for same day service please give these guys an opportunity. Plenty of options in stock the sales person we worked with was named Ian and he did a great job for us and actually recommended products that were similar that would save us money. The delivery team was GREAT. These young men worked hard to get our items in our home. One of them even carried a 145lb table in by himself, polite and professional. 100% will recommend to others and will shop here again. Perfect.

  • Ashley James

I came to this location looking to purchase furniture for Fathers Day and Chelsea was so helpful. She went above and beyond helping me pick out the best items and even went as far as taking a picture of me on the furniture to send to my spouse. The delivery was quick! We had a mishap and one of the couch recliners did not recline and called American Freight and Chelsea was on top of the replacement. They came out next day and replaced it. I would recommend coming here and asking for Chelsea!!!

  • Robby Morton

Junk that won't last 2 years. Couch framed with plywood and falling apart. Kitchen table, coffee table and desk all laminated and easily scratches off. Will not make the mistake of buying this junk again. If you want your furniture to last more than 2 Years go somewhere else. There is a reason this stuff is so cheap. The positive reviews are same day reviews. Hopefully the come back and edit their reviews. Thanks to them I purchased a house full of this garbage that didn't last 2 years.

  • Melissa Neu

Amazing experience . Came in with my mom for a new couch. She hasn’t had one in over 20 years. Got a new apartment and wanted to spruce it up. Jacob greeted us with enthusiasm. Said he had the perfect couch for her. We tried it out and he closed the deal. Vishna was also kind getting us checked out and answering questions. I would highly recommend American Freight to anyone looking for a couch and good customer service which you can’t find many places nowadays!

  • Jess Sunflower

The customer service I experienced here was great! I've been to multiple furniture stores, and my boyfriend and I had the best experience here. An employee named William, was very helpful and went above and beyond to help us make our couch and kitchen table decision. He was patient, provided his opinions, and helped us to get the best deals possible. Also the prices are reasonable! I will definitely shop here for furniture, from here on out. :)

  • Devon LaFon

Ian is absolutely TOP NOTCH! Will definitely continue getting furniture from American Freight as long as Ian is there! Went to pick up a replacement section of sectional that was covered under warranty. When I got home, I realized that there were no feet included with it. Ian found the feet and PERSONALLY drove them to my home since I was not able to go back out and grab them. That is what I call over the top customer experience! Thank you Ian!

  • Adrianna Baker

Came in after looking at a couple other “big” name stores and right away knew would buy from American Freight. Chelsea greeted us right away and made us feel so welcome. We were laughing and having a good time looking at the various selection of sofas and love seats. She was not pushy and allowed us to take our time. She also answered any questions we had and I love the items we picked out. Customer service is amazing especially Chelsea!

  • Mark Wilder

Great place for furniture and mattresses! So much bigger than the store up north, I believe this was their original store. It's huge, but difficult to find. Just follow the signs, because the gps won't get you all the way there. But, it is well worth the search! Great prices, great customer service, financing if you are willing to take a hard pull on your credit , and same or next day delivery. Thanks guys!

  • Tiffany Calfee

I was recently in the market to buy a new mattress and was struggling with making a decision, knowing that it would be something I would have for a long time and a focal point of my bedroom. Chelsea and Kyle were very helpful in highlighting the various options and ensuring that I received a product that I would be happy with long term. I would definitely recommend this store and these associates to anyone.

  • Randy Zavala

The manager Ian from American Freight south was very helpful, patient, and amazing overall. He took time to get to know what our needs are and helped us purchase tables and lamps within twenty minutes of our arrival. He also greeted us immediately and made us feel welcomed. I am very please with our experience here today. I would recommend to anyone seeking affordable and good quality furniture.

  • Ollie marie Shrake

Great customer service amongst the staff. Both Kyle and k.randall are great to work with!!!! I purchased a lovely loving room sectional with matching ottoman and recliner. The staff is Educated on all products! They have a Wide selection to pick from. If a piece you're wanting is not in stock they make sure to order or transfer from another location. I Will be coming back for dining furniture.

  • Beautiful Disaster

Ian was very helpful! He gave us time to talk amongst ourselves and was very knowledgeable of the mattress section. We were stuck between two selections and decided to go with the most popular selection. Once Ian realized our selection was not in stock, he offered the more expensive mattress at the same price as the most popular so we would still be able to take home today as discussed!

  • Latoya Edwards

Chelsea was absolutely amazing. We came to the store not knowing what we wanted, very indecisive and frustrated. She not only gave us good selections, she also eased our anxiety. The selection at the store was nice however, it was Chelsea and her warmth, excellent personality and professionalism that took everything to a top notch level. She is an amazing employee and she be applauded.

  • DanSan Thompson

I can't sing high enough praises out to Ian and the staff at AF! This is truly the best experience I've ever had buying furniture. They went well out of their way to make sure that I was satisfied and happy with my purchase. Thank you so much to all who greeted and helped me, from your front door all the way to mine! Even the delivery team was wonderful! Excellent service from all!

  • Kaleigh Hickey

My husband and I just went here and bought our new living room set . There was plenty of furniture that we fell in love with . Financing was super easy and we got to walk away with our new furniture on the spot . Ian and Cameron helped us out tremendously by showing us all the options and warranties that they offer. We will definitely be back very soon. Thanks again .

  • bradlyn pennington

Devonte greeted me and my family and was very nice and gave excellent customer service and him and his assistant manager Kyle gave me a great deal on a discontinued chair which I really needed and Melissa also was very helpful while Devonte was busy with another customer. I definitely will be back for a couch and refer others. Thank you Sincerely, Bradlyn Pennington

  • Cinnamoroll Cinnamon Roll

Chelsea was awesome she got us exactly what we was looking for! At an awesome price and fast was in and out within 30 minutes! She made furniture shopping easy and fun! She double checked to make sure we got exactly what we needed. I redone my daughters bedroom with bed mattress and sheets for a little over 500. Everywhere else wanted way more. Thanks again Chelsea!

  • Megan Tillberry

I went to American freight for living room set and bed for my daughter . Crystal, Ian ,Chelsea and team took very good care of me and made everything very pleasant for my service . Worked very well with me to make sure I got everything I needed. I will continue to come here for my house needs. Thank you for your time and all you guys do. Keep up the good work.

  • Naomi Thomas

It was great to be able to go in and pick from different things, it sucked that they didn't wear masks but that's not necessarily bad. They had some good options and they do have a way to make payments if you need. Honestly the worst part is the delivery. They don't give you a time frame and it's not exactly convenient..... but it's inexpensive so

  • Jennifer Robinette

We have been to the store off Kopetsky Dr. Twice now and each visit was a wonderful experience. We received friendly and enthusiastic customer service. Noah answered all of questions and went above and beyond for us. We will not be shopping at any other furniture store again. This will definitely be our recommendation to all of our friends and family.

  • Amanda Kay

Caitlin is so super awesome. Go see her immediately if you want good customer service and some awesome furniture.....I went immediately after being approved and I picked up my furniture immediately. She let me take her arm and lead her around the store while I shopped. She was so super friendly and all smiles.....seriously....go see her right away....

  • Alexus Colbert

I enjoyed my experience at American Freight. As soon as I walked into the store Chelsea was standing there, willing and ready to help me with a smile on her face. She made the process of picking furniture a breeze. She gave us the best deal! I did not once feel like she was taking advantage of my mom and I or the situation. Thank you Chelsea!

  • Jim

Well, this place is alright. The salesmen are obviously commissioned so they’re waiting at the door for customers. Never felt any pressure to do anything, though. They were very friendly and helpful. The furniture I wanted was in stock and was delivered at a reasonable price in a timely manner. I will go here again for my batch of furniture.

  • Matt Henderson

My fiancé and I had stopped at this location 15 minutes prior to closing in search of a couple end tables. Chelsea went completely out of her way to assist us with finding exactly what we were looking for!!! Absolutely the best customer service we have ever experienced!! I highly recommend American Freight and Chelsea for all your needs!!!!

  • Makayla Vinci

I went and bought a new beauty rest queen sized mattress! I didn’t have to put any money down and my payments are $25 a week. Kyle hooked me up! Very friendly and so much to choose from. I’m very satisfied with my purchase and will definitely be coming back if I need any furniture in the future. Make sure you ask for Kyle, he was the best!

  • Marcus Southern

We visited the Indianapolis store and we're helped by Chelsea, she was very professional and kind. She helped us pick out a new bed for my daughter and a new dinning table with chairs. Their prices are soooo low and affordable! We just bought our 1st home so I am sure we back to see u again soon. Thanks again Chelsea u were amazing!

  • Kenyata McFerrin

Went to American Freight on a whim to check out mattresses for my kids. Chelsea greeted us right away and was polite, friendly, and Informative about what we were looking for. She got us in and out very quickly without making us feel rushed and we were even able to get them delivered same day. Much appreciated. Thanks Chelsea

  • B D

I love this place! Great prices! Better than anyone around! Go see CHELSEA!!!! She helped us tremendously! We gave her a price range and she showed us everything within that! She made sure to let us know what would be good for us! Got it done within 45 minutes and got everything we needed!!! Definitely recommend!

  • Shelby Reed

Went in today just looking around! I walked in and immediately was helped by Chelsea! She went above and beyond to help us pick out new furniture! She was so good to us and was also very friendly to the kiddos! I would definitely recommend American Freight if your looking for quality and great service!

  • Dawn Lutz

Ian provided excellent and honest customer service at American Freight. He listened to what I was looking for, and pointed me in the right direction for mattresses and a living room set that matched my needs. The delivery reps were on time and courteous, completing an overall excellent experience.

  • Alisa Porter

If you are looking for great furniture and great customer service come see your girl CHELSEA! She was extremely helpful with our purchase and she has the best personality! We were in and out in less then 30 minutes and you can’t beat that! Thanks again Chelsea for making our experience awesome!

  • Angie Hopkins

Melissa was so helpful in showing me all my options. Instead of just selling me the first thing I pointed to, she showed me the potential for so many other ways I could set up my space, including using what I already had in different ways. I got something I wanted and I will definitely be back

  • Tara Bryan

Stopped by today and was so pleasantly surprised by their selection, which was in stock, so we could get our furniture today. Kyle went out of his way to answer all our questions and to make sure we got everything just as we wanted. I’m so glad we stopped here first on our furniture journey.

  • Lauren Nims

We bought a couch at American Freight on the south side of Indianapolis and the ottoman had a small tear in it, they gave us a brand new one with no questions asked. They were really great and it was a wonderful experience. The manager, Ian took care of us, he was really nice and helpful.

  • B K

My entire experience from start to finish was great! All the staff were always helpful and accommodating. My daughter lives her new bed set. Will be back soon to upgrade my own bed and living room furniture!! Thank you American Freight Furniture for a hassle free and easy experience!!

  • DeJa

Great and welcoming staff! As soon as I walked through the door I was greeted and had individual attention. I had intentions of just window shopping but thanks to Chelsea my family is buying our furniture the day of! You guys have awesome staff, thanks so much! Will be back for more !

  • Crystal Jackson

I enjoyed coming here. The manager Ian, was wonderful he was knowledgeable & helpful it was a great experience. The process was not long at all, I picked the date of when I wanted my things delivered. They work with you schedule and that’s even better for me. Thanks American Freight

  • Alyssa Secrest

Came here with my mom to get her a new bedroom and living room suit, we were in and out with furniture we love for an awesome deal within an hour! Kyle made our shopping experience so easy and pleasant. He worked with us from the time we walked in until leaving.

  • Lauren Widbin

The table set we found at American freight is exactly what we were looking for such an incredible price! Melissa was a great help, patient, and willing to answer all of our questions, big or small, with a smile on her face. I highly recommend shipping here!

  • Victoria Brown

K.Randall is very helpful, patient and kind. Definitely knows his inventory and doesn't hesitate to go out of his way to help you find what best fits you. He has Excellent customer service! Purchased a beautiful Chester draw night stand and matching lamp!

  • JD

I came in today to buy a couch and left with a sectional. William my salesperson did a great job offering product knowledge. American Freight had a nice selection and I enjoyed looking through their discounted items for sale. I will definitely come back.

  • Destiny Vaughn

I've been going to the American Frieght off Harding for more than 3 years, and they have never yet disappointed me. I went back this year, and bought everything I needed too, and today when I pay it off, they told me in advance that they do

  • Brodie Wiese

Melissa was awesome! She was a really nice lady, and she hoofed a box spring mattress down from a big ol stack and took it out to our car, and even tied it to the roof practically by herself. Great customer service and I'm a happy customer.

  • Dar & Jacks

When we came into AF I honestly was nervous and worried my husband and I were going throw ourselves into a terrible payment plan. Ian was SO SO helpful. He was kind and VERY knowledgeable! He even shared his own expierence with AF. He made

  • Brenda Odom

My name is Brenda and I accept a delivery for my daughter from American Freight today. The two guys that made the delivery were very professional, courteous and fast. Thanks to Steve and Guy the delivery went smoothly and fast. Thank you

  • Leanna Truelove

We have furnished our entire 2,400 square foot home with furniture from this store. My husband and I have visited this store on countless occasions over the last four- five years and have always had wonderful customer service that always

  • Devan Toms

Noah and Melissa were incredibly helpful and patient. We didn’t feel pressured to buy anything, which was refreshing compared to other furniture stores. We found a sectional we love and can’t wait to have it delivered to our new space!

  • John

American Freight is great!! They really take care of you, the salesman’s are very nice and listen to what you want! Go see Kyle, Ian or Chelsea they will take care of your home furnishing needs!!! We will be back (a fifth time!) :-D

  • Issam Albdairat

Great customer service. Very nice staff. We found everything thing we need. Two living rooms, two dinning rooms and many more. Their prices are very affordable. Chelsea was great employee there, she helped us to find what we need.

  • Brandy Broyles

Chelsea is great to work with. She is very knobs and helpful while we were shopping. Her customer service is on point. We will always shop with her when needing furniture. So if you need anything I suggest you come see her!

  • Amber Freeman

Bought a living room suite today ... Have no complaints will purchase from there again, SOON!!! Melissa provided me the best customer service I have ever received in retail and the same delivery options are true in fact

  • Ebony Brown

We went here and had a great experience the salesperson Melissa was pleasant, funny,and very helpful I will be back when I need more furniture and I will be recommending this location to all my family and friends

  • angie Emerson

Went in to get my husband a new recliner and Ian was great! No pressure & he let us come to him instead of the usual pushy salespeople at most places. We will be going back to get more furniture from him!!

  • Morgan Hall

Melissa was our salesperson and she did such a great job! Any questions we had she went into full detail to make sure we were getting our best option. She was very positive and helpful! Thanks Melissa!!

  • Miguel Guzman

Ian and Chelsea were amazing. I never leave reviews, but these two helped me out, and were extremely approachable and polite. I would definitely recommend for anyone who is in the market for furniture!

  • Monica Sullivan-Walker

Melissa was awesome! We had been looking for mattresses all day and AF was our last stop! AF had what we we looking, for at almost half the cost of the big furniture stores! Thank you AF and Melissa

  • Kent Carpenter

Melissa the lady was very informative and very helpful getting us a sectional for our new home. I recommend coming to American freight and asking for the lady Melissa. Thank you for all your help.

  • Tysheka Wooden

I cannot express how grateful and happy I am to get these rugs! Melissa the manager went above and beyond in helping me by contacting me when they were in stock.Thank you so much for your help!

  • ML Harrell

I have bought several items from American Freight. The staff are professional, friendly and very helpful. They go out of their way to help their customers. Will wlays be a returning customer.

  • Jama

This is my second purchase w them. I'm a customer for life. Prompt, professional,and knowledgeable staff. Great selection. Works well to accommodate shipping/delivery and transfer of pieces.

  • Sara Koontz

You guys are awesome!! Melissa or “Hey Lady” was so sweet, explained everything to us and had the best customer service ever! We will be back, but only if Melissa helps or course …

  • Amber-Star Smith

Great prices and customer service! When you go there ask for Chelsea! She was so helpful and honest. She didn't pressure us and she was just real the whole time. Thank you Chelsea!!!

  • Shadayia Bandy

Will was great. He made sure I got the best couch for my new place. He was very informed about the furniture that was available and made sure to double what they had in stock!

  • Ryan Wolfe

Shop here first! There was a little confusion on delivery but they made it right immediatley. Great quality at all price points...customer service was very good at the store.

  • Richard Clark

Melissa was my salesperson and I can't say enough good things about her! She was extremely helpful in finding what I wanted within my budget. No high pressure sales tactics!!

  • Kalah Hannan

Melissa was such a wonderful help. She was very knowledgeable and made sure I understood everything about the financing before having me sign. This was a great experience!

  • Steve Strong

Melissa was great and didn’t hound us and gave us plenty of time to look on our own without pressure! The furniture looks great and can’t wait to see it in our home!

  • Caleb Snider

Noah was great. Not too pushy but was able to help my wife and I find the mattress we needed. Prices are reasonable and there was a large selection to choose from!

  • Justin Matlock

Melissa was extremly helpful. Had information we needed but left us alone to shop and make decisions. Not at all pushy. Great experince and would highly recommend

  • Andy Earle

When looking for furniture, don't go to the other stores without going here first. My wife and I were shopping around for a kitchen rable with chairs and didn't

  • OdysseyFan Dan

Great prices good deals on floor models great selection. Melissa was friendly and helpful. Found the mattress we wanted and no high-pressure for extras/add-ons

  • Cassandra Jones

Melissa was great! She takes care of you without any pressure. She made the process comfortable and I would recommend anyone to this location, ask for Melissa!

  • Brittnie Duffus

Melissa was amazing!!!!! She was so helpful and patient with my friend and I. We were browsing for a while and she was just so patient. Thank you Melissa!!!!!

  • Sean Morrison

Great place to get your furniture. The Manger Melissa was very helpful and funny. So if u r look for furniture and a lough american freight is were it's at.

  • Isheka Orr

Melissa is so courteous, knowledgeable and helpful. Definitely one of the best customer service that I have ever gotten both over the phone and in person.

  • hardy hill

Melissa was so helpful! She made us feel very comfortable our first time here at American Freight! We will definitely buy more furniture from this store!!

  • Kyle Bryson

Melissa did a fantastic job helping me find the the best deals for mine and my daughters needs during a time of transition for us both. Thanks Melissa!

  • TruckinHank 2020

Ms. Melissa, is always very helpful, w/a hint of comedy. Definitely would refer anyone I know to come check this store out. Thank again Ms. Melissa

  • SRT8 BALLIN

Melissa was Phenomenal we walked in 15 minutes before Close and Walked out With a purchase. The whole Experience was Flawless. Absolutely Amazing.

  • Hanna Burdsall

Melissa was great, funny and so informative. Totally recommend buying anything from them! We were in and out within 15 minutes with our purchase!

  • Ashley Robinson

William!!! So awesome go see him for super affordable service he’s not super in your face like most salesman which was refreshing and helpful?

  • Katherine Hatcher

Melissa was so nice and patient with helping us make a decision on a bed purchase for our grandchild. So knowledgeable also. She was awesome!

  • Utkarsh Meshram

Melissa is pretty good service person. She helped us walk through with details on furniture. Friendly by nature. And products are good too.

  • Bo Medsker

Not much to look at inside as far as decorations, but they have alot of furniture at discount prices, I'll definitely come here again

  • Kim Carpenter

Melissa aka The Lady was very helpful. Very nice, very informative.She got us a great price on a sectional. I recommend coming here

  • Jennifer Scott

Noah was super patient and extremely helpful! He was even able to get next day delivery. This has been a really great experience.

  • Katrina Jones

Jack was very helpful & took the time to make sure that I had everything I needed & was happy with my purchase. Second time buyer

  • nate harris

Found great deals with awesome friendly staff manager Melissa. Lavonte was awesome also. Great team wish you both great success!

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