I cannot say enough about the stunning selection of shoes GP has ALWAYS brought to our city...that said, I was so touched by the INCREDIBLE customer service I received from Sophie and Rudy (e-commerce). TRULY HEARTWARMING! They both were so wonderful! Thank you so much for my gorgeous shoes and also for making my day xo

Hi, I suspect that some of the reviews about the poor customer service at the Gastown location have been addressed. Today, I called the store just after it opened and the phone was promptly answering (unlike some stores where the phone just

Excellent customer service and they really care about the quality of their products! I purchased the Gravity Pope Zoe leather boots and after about a month I noticed the leather starting to wear off on the toe. I emailed the team and they

The service I received at Gravity Pope Gastown in Vancouver from Sophie Gibson was fantastic! I was attempting to purchase shoes for an event in which I was the MC. I am not a "shopper" so not a task I love. She was attentive, patient and

First time shopping here and the selection was delightful! So many high quality shoes for all occasions. When I my friend asked to try on a size, the lady (Sophie) brought out the closest size, handed my friend one, dropped the box, then

First time shopping at this store, came to pick up my online order. The sales associate lady was quite rude and couldn’t find my order. My email told me to pickup from Gastown but apparently that was a mistake and she was almost going to

One of the worst e-commerce experiences Ive had. Was told seven days to arrive at Gastown location, three weeks later after no updates I finally got ahold of customer service who told me they sent the wrong item with no apologies. I left

I walked into the store a few months ago and was impressed with the selection of shoes. Unfortunately I have small feet so there weren't many options in my size, however Sophie was extremely helpful in finding me the right pair, in the

Artfully hostile and indifferent service. They couldn’t be arsed. If I’m buying a $500.00 pair of boots, I’d like to be asked about fit and sizing and to perhaps have the stuffing removed from inside them when I want to try them on.

Just wanted to give a big shoutout to Ryan thank you so much for thoroughly helping my hubs and I finding a new pair of comfortable (ON and Hoka) running shoes!! Such a pleasure dealing with him. …