I've had bad attention there before but this time was the worst. Yesenia, the girl that works in the desk, was talking to a customer about life and not working. She didn't even touch the computer. Two people were waiting before me and left. Agter a while I asked her if she was the only one in the desks and she said yes and that she would be with me in just a minute. THEN she started typing and working with the customer. When finally was done, she said she couldn't help me find out what the bank needed to update in my account because I didn't have the letter... so you mean they requested me to go there for something SO IMPORTANT that it's not even available in the system? The bank is a joke and their employees too.

Yesenia Romero, a personal banking officer I worked with at this location, helped me resolve numerous issues that have been plaguing my Zions banking experience for over a year. It was a very convoluted situation, 3 separate issues actually, and she was compassionate and helpful immediately. Over the span of repeatedly dealing with these issues I had talked with employees at 2 other locations, including the headquarters, and over the phone, to little avail. After sorting everything she also called me the next week to verify that a new password had been updated in their system and I wouldn't have a problem with it again. Thank you so much Yesenia! You're an angel!

My boss give us six checks and everybody changed their checks and one of them went to this place and they didn't want to cash it since there was something wrong with the signature this is discrimination, because he only had a passport with no ID, how come other banks didn't complain to cash other checks with bigger numbers but Zion didn't want to cash his small check. We wasted 40 minutes of our time with this bank. Boss lose a hardworking employee because nobody wants a hard time to get his check cashed for working for two weeks.

UTAH UTE TRUST FUNDS ACCOUNTZ FOREIGN EXCHANGE MONEY FOR FOREIGN EXCHANGE STUDENTS 10 -10LBS SACKS OF A HUNDRED DOLLARS FRESHLY PRINTED (TEN -+-10 POUND -+-SACKS OF $100.00FRESHLY PRINTED) GOD AND HEAVEN …

Don't bank here on Saturdays. You will wait in an incredibly long line only to be told they have limited services because managers don't work that day. Can't they hang up a sign or something so that you don't waste ypur time, only to have to rush across town to find another bank? Save your time and money. Bank at a credit union.

What is going on at this branch? I get it’s Rose Park, but this location needs to get with program. The pitifully low level of service is absurd for a financial institution. Quite honestly, embarrassing for the bank. Your competition Wells Fargo next door gets it. Zion’s could learn a lot from their neighbor.

Really rude. As s guest I should not be lied to repeadly about banking. Also they DONT answers phones on Saturday. But.rudely tell you you have to CALL IN change. There is no guest service and I hate wasting my has to go there. Long lines and not enough tellers. Just poorly ran

Me quedó una mala imprecisión con el personal quise abrir una cuenta no son rién no explicaron nada yo no recomendaría ese banco en especial de esa locación negocios son negocios tienen problemas no entiendo x que están ahí

Have banked w/ Zions for decades. Was disappointed that the drive-thru closed early and I couldn't get the deposit done. If you have business hours posted, PLEASE don't close early! Even a few minutes early is still early.

Awesome staff !! great service!! Never had too wait in line inside or drive up. Keep up the great service & the friendly faces! Walk in or drive up, pretty cool they know me automatically. Zions keep up the great work:)

They lie and do not do what they say. I cashed a check and they told me 200 would be released and the rest the following day. Do not Bank with a company that can not do what they say.

If I could give zero stars I would. Absolutely terrible customer service. Do your banking elsewhere. This Zions Bank is awful!! I will never go back there.

Back again branch manager should be fired. Refusing service because I left him a bad review. Save yourself a trip and go to a different location.

Y'all need to educate your tellers on the issues with refusing to cash a state issued check when the person trying to isn't doing anything wrong

Slow slow slow service! Every time I come in it takes an hour to do one transaction and their service is the worst. Not friendly staff!

Extremely long wait and rude staff. Bank somewhere else, or go to a different location!

If I could give it a zero I would .Long lines and really crappy service...

Great staff, they know my name and treat me so well when I come in.

It's usually not too crowded and the line moves fast.

Bad services

Pretty good