Zales

402 reviews

1118 Baybrook Mall, Friendswood, TX 77546

stores.zales.com

+12814889041

About

Zales is a Jewelry store located at 1118 Baybrook Mall, Friendswood, TX 77546. It has received 402 reviews with an average rating of 4.7 stars.

Photos

Hours

Monday10AM-9PM
Tuesday10AM-9PM
Wednesday10AM-9PM
Thursday11AM-7PM
Friday10AM-9PM
Saturday10AM-9PM
Sunday10AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Zales: 1118 Baybrook Mall, Friendswood, TX 77546

  • Zales has 4.7 stars from 402 reviews

  • Jewelry store

  • "I have purchased several pieces of jewelry"

    "Cindy and Rihanna at this location are both extremely helpful, friendly and overall amazing! I had a ring that I fell on love with but could not find it in store anywhere"

    "Guys let me tell you how amazing our experience was at Zales with Nichole! As soon as we stepped into the store she made us feel like family, not in the fake salesman way but actual genuine care for us"

    "Mahmuda helped me find the perfect bridal set to replace my original set"

    "Nicole is the best!! I have been coming to this location for many years and she is here every single time I come"

Reviews

  • Amy Aguilar

I have purchased several pieces of jewelry. With every 6 month check, I have had to turn in my wedding ring for missing diamonds as well as replace my necklace twice. We finally upgraded my wedding ring to hopefully have a ring that I do not have to turn in every 6 months. When I came in, they kept asking me if that was my correct number asking maybe it was under my husband’s. I stated yes that is my number. Then she stated you purchased another ring, I stated yes we upgraded my wedding ring and she replied I don’t see it. Let me go talk to manager to which they started whispering and looking at me. I started panicking that they had no record of me turning in my wedding ring nor that a new one had been selected. My stomach knotted up and I was ready to cry. Manager looks again, asking the same questions. I was so upset. Finally they called over the sales person who handled the upgrade. She told me it is showing that it was picked up, she found it in the drawer. It had come in on the 9th but I never received a phone call. It showed someone called me. I told her no. I came in on 16th to check since I had not received a call. The manager had just walked away, no apologies for how I was treated and how the ball was dropped with lack of communication. I regret getting my wedding ring here and will not be purchasing any additional items here.

  • Brittany Turner

Cindy and Rihanna at this location are both extremely helpful, friendly and overall amazing! I had a ring that I fell on love with but could not find it in store anywhere. Cindy went above and beyond by locating my ring from another state and had it shipped to the store! I want to add that my fiancee called numerous other Zales locations and no one offered this option to us. Thanks to Cindy I have a ring that I'm totally in love with! When my ring came in and I went in to pick it up I was greeted right away by every employee that was in store and by name! Rihanna was also a rock star employee! She made me feel amazing and assured me that I made an excellent choice in my beautiful ring. I definitely recommend this location! Such an amazing experience!

  • Nathaniel Coyle

Guys let me tell you how amazing our experience was at Zales with Nichole! As soon as we stepped into the store she made us feel like family, not in the fake salesman way but actual genuine care for us. She helped us size our fingers and then helped my wonderful soon to be fiancé find her perfect ring. We can’t be happy enough with the style of the ring and how it fit perfectly on her finger. She helped us through all the payment processes and now we get to share a wonderful memory. Nichole helped spark this memory and we can’t thank her enough for all of her help and service. When you pull up with your significant other ready to take that next step in your relationship seek Nichole because she will not disappoint. :)

  • Amethyst Fernandez

Mahmuda helped me find the perfect bridal set to replace my original set. My husband wanted to upgrade me and she helped me do just that! I love my new set. From start to finish, Mahmuda made my shopping experience warm and personal. I really appreciate her kindness. Zales is lucky to have her. I stopped by a few jewelry stores during my time at Baybrook but she was the deciding factor when I chose Zales. Thanks so much!!

  • Beth Embrey

Nicole is the best!! I have been coming to this location for many years and she is here every single time I come. I know I can always rely on her for the best 5star customer service. She has the best energy and and her passion for her company and what they stand for is amazing! Thanks Nicole for always providing the best F1 service. No lab could create one this perfect.

  • April Cordero

My husband came in for a new watch. We came to the Zales at Baybrook Mall and had Nicole help us. She had such amazing knowledge and care in what you need. Nicole noticed my engagement ring needing attention, she gave us the highest services in getting my ring fixed. We are definitely using her as our jewelry purposes from now on. Very grateful

  • Stephanie Bingham

Glenda Aubert was by far the most helpful and knowledgeable associate I’ve worked with in a long time. Her store was busy while I was in there yet all the customers were greeted within a timely manner and all the associates were helpful. I enjoyed working with Glenda Aubert today and I will definitely refer family/friends to see her.

  • Nene Ugoeke

Sherrie at the Zales store in Baybrook mall is fantastic! What an excellent and patient sales associate. She stayed for as long as it took and provided useful information that helped my husband and I decide on the perfect wedding bands for us. I highly recommend shopping at this store. Their customer service is top-notch!

  • Kaley Holm

Nicole was absolutely wonderful!! We had some issues in the beginning of thinking the special order of rose gold was ordered, and she took over and fixed everything. Gave us some great deals for my fiancé’s ring for our troubles and I’m ecstatic with how it turned out! I’m so in love with it. Thank you so much Nicole!

  • S S

I took my ring to have my two annual checks on my diamond anniversary platinum ring. Javier, the sales associate was very knowledgeable. He took his time to show me my diamonds under the magnifying machine! Javier also cleaned my ring and polished it like new!! I was very impressed! Thank you Javier, appreciate you

  • Amanda A

I worked with Mahmuda at the Baybrook location and she went above and beyond to help us. She is kind, understanding, caring, and answered all questions we had. She had patience with us as we worked with her on multiple items. Thank you for going above and beyond, we had a wonderful experience at Zales with her!

  • Wanda Martin

Great service Ms.Deidre and Mahmuda...I purchased 2 watches one was very difficult to remove the links .. Ms. Deidre diligently took great care and made sure it was done correctly to my liking and I Truly Appreciate the Magnificent Customer Service..Thanks again Ms. Mahmuda and Special thanks to Ms. Deidre....

  • Theresa Cline

Mahmoud was incredible! I was very wary about purchasing a lab made diamond. I was thinking is was another version of CZ. But, she educated me on the difference and it was compelling. I ended up walking out with a purchase because she educated me so well. I very much enjoyed working with her.

  • domenica campos

My ring needed cleaning and aligning, it got bent & they were great. The repair shop was quick & did a phenomenal job & polished it before sending back. Javier was great in informing me on all my future options for cleanings & upgrades. I always have a great experience at Baybrook Zales!

  • Casandra Rivera

Mahumad was GREAT! She made our experience personal! Helped us throughout our ring choosing. I explained what I want and delivered excellent! She wasn’t over pushy trying to make a sale but listened to our wants and was very satisfied with our engagement ring and wedding band purchases!

  • Shayla Moisiuc

Great service! They are very attentive and pay close attention to detail. They help you figure out exactly what you are looking for. They are professional, kind and patient. Not pushy at selling at all. I like coming in for regular jewelry cleanings too as they keep my jewelry shiny :)

  • Jeremy Mattox

Mahmuda was a great help in choosing my wedding band! She helped me choose the MM width and weight I was looking for. She recommended some lovely rings and we went from there. Very patient and caring. I definitely recommend asking for her when visiting the Baybrook mall location!!

  • Lesly Arreguin

What a great experience my husband I received. From walking into the store to completing the transaction. Mahmuda was so nice and very attentive to all my concerns and my question. Definitely go to her for your next purchase. Thank you for your great customer service ⭐️⭐️⭐️⭐️⭐️

  • Cameron Edwards

Javier was a pleasure to work with! He provided patience and kept a friendly outlook on my families preference on which jewelry we liked best . He was able to understand and capture my mom’s personality in the piece he helped us choose. Thank you for your time, Javier!!

  • Victoria Arredondo

Went in for my ring inspection, walked out with a new ring all while Mahmuda had a huge smile on her face and made the process so simple ! being so helpful. I was able to upgrade my already beautiful ring to one that felt like my forever band. Absolutely love it !!

  • Paul Martinez

Mahmuda was so AWESOME, she helped me pick a very nice rose gold, heart shaped earing set. She was very professional, well mannered and I honestly couldn't have asked for a better experience as a first time customer. Definitely will be coming back.

  • Dana Robertson

Ms Mahmuda was so great and professional. As soon as my sister I walked in she greeted us with a beautiful smile. She was very knowledgeable and confident with the jewelry. I recommend if you go to Zales ask for her. You won’t be disappointed!

  • Philicia Kikes

Yi was so very helpful today and took the time to find my warranty information when no one else would. She also suggested that I take pics of my information so I will have it with me in the future. She showed utilized her expertise when

  • Julia Aguayo

Today i came in with my boyfriend looking for a ring and this lovely lady Mahmuda she was very sweet and helped us find the right ring that we wanted. I had excellent service and very pleased with my purchase. Thank you very much.

  • Danielle Martinez

Mahmuda was just a big help. Very friendly and kind with us. Would come back to see her again. She helped my mom with payments, answering her questions, and she helped me out with my purchase. Thank you Mahmuda with everything.

  • louis johnson

Nicole is a superstar!!!!! She Greeted us right away the moment she saw us after we had been standing without acknowledgement from any of the other employees. Customer service for us is always a plus! Thanks again Nicole

  • Courrey Alexander

Javier was awesome! He gave me AWESOME CUSTOMER SERVICE and was extremely helpful. He was efficient and informative. He gave me clear information regarding the warranty on our rings. This was an amazing experience!!

  • Josefina Bautista

Mahmuda is amazing takes great care of us everytime. Come see Engagement to Valentines to randomly deciding we need a necklace for my 12yr old ..1 for me and a watch ⌚️ for my hubby. …

  • Liliana Reyes

MAHMUDA BEGUM is the sweetest person I’ve ever met !!!! Definitely very helpful & understanding! Words cannot explain how comfortable she made us feel! Most wonderful experience making our purchase at ZALES !

  • Leslie Britton

Zales is by far my favorite jewelry store & Yi is my favorite go to person there! Anytime I go she’s always so nice with a friendly smile & her customer service is 100+!!! Thank you!! ~A very happy customer

  • Maritza Sanchez

Glenda was amazing and went above and beyond for me!! She knew exactly what I was looking for! Very professional, made me feel like family. Thank you so much for all you help. I will be back soon! :D

  • Crisia Cartagena

Mahmuda is the greatest employee y’all have take care of her she is really helpful she help me pick my engagement ring for my soon to be wife and came back now for our wedding bands !!!! ❤️❤️❤️

  • Patricia Lopez

Mahmuda was extraordinary! She rushed both of my wedding rings to get resized within a week prior to my wedding date. That means so much to my fiancee and I!! Thank you Mahmuda for your help!!!

  • Elizabeth Gonzales

I loved the service I received from Mahmuda, she is so patient and gives great advice. Was very happy to take the time I needed to make my selection even though it was very busy in the store.

  • Kristy Shortsleeve

Went to Zales today to get all my jewelry inspected and Mahmuda helped us out. She's super friendly and helpful. Will definitely come back to see her in 6 months for my next inspection.

  • Wendi V

Mahmuda was the absolute best! I never felt pressured, always felt fully informed, and left with a smile. Ask for her personally and you won't be disappointed! Thank you Mahmuda!

  • M Miranda

Deserve a 10 Star! Yi won us over from the first interaction years ago and we have been loyal customers ever since. She’s amazing at what she does so make sure you come see her!

  • Shaquille Alexander

Muhmuha was exceptional in her customer service and great. Her knowledge on the items were impeccable. I am looking forward to buying at Zales again and being helped by her.

  • Alondra Cahue

Got excellent help from Yi. She goes over and above to make sure her clients are well informed and satisfied with their purchase. Very sweet and knowledgeable. Thank you Yi.

  • Robbie Arreguin

Great experience, great staff. Store is clean and the staff is very helpful. We were able to find an amazing ring and for a good price. It can be very expensive, so beware!

  • Carlos Gutierrez

Ms. Mahmuda has been my “personal” sales person for years. She is very knowledgeable, professional and courteous. I look forward to my next shopping experience with her.

  • Sherry Foreman

AMAZING. WE LOVE OUR SALES LADY YI. WE DRIVE 2 HOURS JUST SO WE CAN SEE HER AND HAVE HER TALK US INTO BUYING SOMETHING NEW, SHE USUALLY DOESN’T HAVE TO TALK MUCH.

  • Kevin Gordon

Mrs. TJ was very polite and helpful with all questions and concerns we had regarding making our purchase. I highly recommend Zales to be your fine jeweler store.

  • Crystal Clark

Hi has always gone above and beyond for me and my husband. We take the extra drive to get to see her and spend quality time while at Zales. She is truly amazing.

  • sonia salinas

Nicole was very helpful .. Open my mind to whole different idea for My wedding ring and band that I never dream of! Thank you so much Nicole for the experience!

  • Frank Davila

I want to say that Mahmuda was so helpful and very professional. She made our shopping experience smooth and memorable. Thank you Mahmuda your the best …

  • Krista Setty

Javier helped me pick out a lovely necklace for Mother’s Day! He even took the time to carefully wrap it up and polish it for us! Thank you! Great experience!

  • Courteney Johnson

Muhmada is amazing and so professional! I enjoyed my visit with her and she found my mother the perfect ring! I will be back to work with her in the future!

  • Mercedez stone

Javier was absolutely amazing and knowledgeable on all the products Zales had to offer.We found my husband a beautiful ring to match my engagement ring.

  • Braylen Evers

Mahmuda was great. She helped me to find exactly what i was looking for, i dont feel like i made it easy on her either. She was very patient nonetheless

  • Guadalupe Villanueva

I went to zales today and i had a really good experiance the lady that helped me out was really sweet and nice she really helped her name was mahmuda

  • Kiana Dry

Mrs. Mahmuda was so amazing to us. Every time we come in she has always helps us with anything we ever needed and took the time and patience with us.

  • Cesar L

10/10 experience! I had the pleasure to work with Mahmuda, extremely helpful and really sweet to my family. Will be back for our second ring soon!

  • Emanuele Minardi

Had an amazing experience. Mahmuda is the best and kept a smile on our face the whole time. She really cared for us and made our whole experience.

  • Benjamin Herring

Our sales associate Yi was tremendous in finding the perfect ring for our special day, and working with us to make it as perfect as possible!

  • Doug Shuck

We had an awesome experience! Our salesperson Mahmuda made us feel like family and was so helpful in helping us find exactly what we wanted!

  • Rachel Bates

My fiancée and I went to look for wedding bands and Yi helped us out and offered great customer service. Very patient with us as we looked.

  • Nikkie Keeya

Sandra was super helpful and such a joy to work with! She went out of her way to help us at the end of the day. Can’t thank her enough!

  • Daniel Hernandez

Mahmuda was an excellent customer representative and was very polite. She helped me out with a beautiful engagement ring. Thank you !

  • Jennifer Sanchez

Yi was AMAZING!! She knew exactly what I wanted and was so patient and helpful. You made our first experience the best. Thank you!!!

  • Recy Schoffield

Javier and Mahmuda were awesome! They helped us find the perfect ring! They took the time to help us get exactly what we we wanted.

  • dionicio gonzalez

Yi and Sandra did a tremendous job. They went above and beyond trying to find the right deal for me! Make this your first stop!

  • Frances De La Cerda

If you want the hook up on some bomb bling come to Zales and talk to YI! She will give you the best deals with a great smile!

  • Cody Abt

These loops caught my eyes and Yi very sweet. She helped me through the process to purchase these beautiful loops for my Gf.

  • Jennifer Fenton

I would highly recommend you ask for Mahmuda. She was GREAT! Caters to your personal needs and very friendly. Will be back.

  • Jeff Ryall

Mahmud was knowledgeable and extremely helpful and polite. I appreciate the service and will return, due to the service.

  • Ava Guerra

Mahmuda was amazing and made are experience so wonderful! She helped us stay in our price range and did a wonderful job!

  • Pervez Rouf

Mahmuda is just amazing. Her product knowledge is beyond park. I difinitely recommend her in this Baybrook mall location

  • Courtney Mize

We always enjoy our experience every time we come to have our jewelry cleaned. Mahmuda has become a part of our family!

  • Elaina Ingles

Mahmuda helped us find our dream ring and for a great price because the Labor Day sale!! Thank you so much Mahmuda

  • Phincy Jinu

Mahmud is a good, sweet, and responsible sales representative. She explained and suggested good for me. Thank you

  • Marie Estrada

Had a great experience with Yi. She took her time with us and was very patient while we searched for our upgrade.

  • T Perkins

Always kind and professional. I did not feel rushed very thoroughly. Her smile is infectious. My rep is Mahmuda!

  • Vijay Chaudhari

Yi was so kind and charismatic with me. She helped me find the perfect ring. Love that woman. 10/10 experience.

  • Addiana Cortez

Mahmuda is the sweetest and really helped us with our daughters gift . We know she’s is just going to love it .

  • Luiz Tello

Ms. Yi helped me pick out a great necklace for my wife for our 7th wedding anniversary! Great customer service!

  • Jaycel Gripon

Yi is the sweetest..her customer service is great.I’m surely gonna go back just because of her. Thank you again

  • Ciara Terry

Mahmauda is the absolute sweetest person & most pleasant to buy from! Highly recommend. Treats us like family!

  • Romeo Smith

Ms.Yi was very helpful with helping me pick out some nice earrings really showed me around for the best pair.

  • Jasmine Mayham

Glenda was amazing! Very good customer service experience! I will be back just because she was so awesome!

  • Jasmin Perez

Associate Yi - was very helpful, patient, and had great customer service all around. Will come back again.

  • Emanuele Minardi

Mahmuda was awesome, professional and like my family great experience at Zales coming from years at Kay's

  • Grisel Tijerina

Mahmuda helped me choose my ring. She was very helpful and friendly. Definitely recommend her. Thank you.

  • Sandra Cazares

Sherrie was a very sweet and nice person. She was very patient as I looked to find the perfect earrings.

  • OSCAR PERALES

Great service, Mahmuda was very informative and patient. I recommend and appreciate her help. Thank you!

  • justin burke

Javier was extremely helpful and courteous. We appreciate his knowledge and support for our purchase

  • Priscilla Rosas

Mahmuda assisted me with my earing purchase and she was wonderful very helpful, knowledge and kind.

  • Kraneshia Hurst

Mahmuda was very helpful and knew exactly what I was looking for. Great service. Kind and funny.

  • Elizabeth Morales

Mrs.Yi was very professional and friendly. She was very helpful. I really appreciate her help.

  • MARTHA AYALA

Very good customer service great customer Relations. Very informative Thank you Yi! …

  • David Alegria

Mrs. Mahmuda was very kind and remembered me from previous business encounters. Felt nice.

  • Ana Gonzalez

Mahmoud’s was super nice and helpful! Let us know about upgrades and sales they have ❤️❤️

  • John Hamilton

Mahmuda is the best! If you are looking for top notch customer service she is your lady!

  • Alyssa Reyna

Mahmuda was so kind and helpful. I’ll be coming back to only her from now on :)

  • Ariel Passaron

Yi was amazing helping find a Chain for my Fiance. She was extremely helpful.

  • natalie jones

Javier did a great job getting us all set up with my new wedding band!

  • miriam rincon

Yi was wonderful! She helped me pick out the perfect set of earrings.

  • ari's world

I had Javier and he was excellent very friendly and helpful to me.

  • Doris Amaro

Mahmuda was very sweet and happy to help! Definitely recommend!

  • Jorge V

Mahmuda was real helpful.. made my transaction fast and easy.

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