OVERVIEW: Huge laundromat. Lots of washers and driers. Entrances from both Empire Blvd and Sullivan. Pay for machines with refillable electronic card that costs $1. Need cash to fill card. (ATM next to it). Card will load the amount of money you feed the machine. Doesn't give options or change. Detergent, fabric softener, etc available for purchase with attendants. For reference, small bottle of Clorox that costs $1 at Dollar Tree costs $2.50 here. SERVICE: Service varies depending on the attendant on staff. The petite brown-skinned woman was pleasant, helpful, and overall good for business. The miserable toad with the fat neck who came in after for the evening/ night shift was the opposite. She's caustic, rude, and argumentative. Like a mean West-Indian school teacher who's mean for the sake of being mean. Asked for help w/card refill machine after 5 unsuccessful attempts to refill. Each time, machine tells you to remove your card to refill it, which makes no sense, but figured maybe I was doing something wrong. She doesn't want to help, tries rushing off, then barks that I'm using it wrong, like she's itching for a fight. When I demonstrate the steps, she walks to machine and shoves the card in. If she knows the reader malfunctions when card isn't shoved aaaallll the way in, why not just say that? No need for a fight. Terrible customer service which didn't seem like an "I'm having a bad day" demeanor either. Won't return. MISC: Restroom says out of order, but it works for staff. Avoid dryer #3- Never got as hot as others, even on High with multiple use. The $1 bonus for $20 doesn't apply to be card purchases.

The owner keeps responding to my reviews. Instead of fixing the issues, he’s stalking my google reviews. ONCE AGAIN, ALL THEIR MACHINES ARE DIRTY, no matter the row. The workers use 1 rag and clean the top of each and every machine. This dragging germs from one machine to the next. NOTHING else is cleaned. I AM NOT CALLING TO SPEAK WITH ANYONE. …………………… FILTHY…. Let me say this, the owner, is a bully via his keyboard. He will not approach you the same way in person. I’m certain he will reply to this calling me a liar. BOTTOM LINE: DO NOT USE THE MACHINES BEFORE CLEANING THEM YOURSELF INSIDE & OUT. You see employees cleaning the machines but they clean the top of the machines. Please see the pics. I’ve had dirtier napkins from cleaning these machines. We all know most people come here out of convenience. Today I saw a roach running around. Just nasty. The fat neck Indian girl and old Jamaican man are both rude and lazy.

I agree with a review by Yvonne Goodgrige in that the place is not kept up properly. Customers put their dirty clothes in the cart instead of into the machine or sort them on the folding table. The employees never tell them not to do this. I also bring wipes to wipe down the folding table and carts because of this. While I was there the other night someone was using the cart to for bags and resting their feet on it and nothing was said to them by the employee. Also they have an ant issue. They gather outside and find their way in. A few traps and some spraying of outside would easily take care of this. I still feel this is one of the better laundromats close to me to go to but could use some upkeep and a better job of employees making sure customers(who can be a problem) don’t leave a mess behind.

DO NOT HAVE THE LAUNDRY MAT PICK UP YOUR LAUNDRY AND DROP OFF!!!!!! I used the service last week for the first time and I’m never going to use it again. The driver does not give a receipt when he picks up and drops off the laundry. It takes twice as long and they forgot a bag! When the driver dropped off the laundry I asked him where the second bag was and he said it was in a the bag he bought. But it wasn’t, I my had sheets and towels in there I had to call them 6 times in a row for someone to pick up. Now I have to go there and hopefully find my stuff. It’s safer to drop off and pick up yourself.

I found the workers to be courteous and helpful, but recently I have noticed that the dryers aren't hot enough, of course we were having a brutal cold spell, which might have affected their performance. Otherwise it's the best place to go in all of Crown Heights, at least since the laundromat on Rogers @ Empire closed down.

Consistently awful customer service. Employees always have sour attitudes and are never helpful. Was un ethically charged a $10 balance on a load of laundry after the fact and the location only accepts cash which wasted a ton of my time and was super frustrating. Called manager, never got a response or solution.

Today is March 1st, 2023. This is my third time here and I have all positive things to say about this place. 1. Clean as a whistle 2. Updated machines 3. Prices are very reasonable 4. Customer service is friendly and outstanding 5. The place is super huge I HIGHLY RECOMMEND

Pick up and drop off service is excellent. Driver was very helpful bringing my laundry up to the 3rd floor. My items were folded packed into a plastic liner then placed inside my laundry bag.

The Worst Experience of Washing Clothes. Not worth the money! Old machines! Dryers barely work! Poor Service! Used to be a great location years ago sad to see things have changed.

I have been to this laundromat many times. It is clean and spacious. Unfortunately the workers are rude and impatient with the customers.

Very nice, very large 24 hour laundromat. It is clean and well kept. The is an attendant there 24 hours.

Machines are expensive There were a few dryers that were broken Years ago this place was immaculate

Spacious and always clean. I wish they would stop saying that the bathrooms are out of order.

I really like it. Social distance, clean effective. It is a good place and spacious.

Very Clean Reasonable price and the machines also clean your clothes pretty good

very clean staff super helpful and accommodating BUT the soap is VERY expensive

Better get there early in the am. Best time to grab any machine you want.

Usually clean. Always find a machine to wash and dry except on Sunday's.

Black owned, clean, reasonable price, pick your dryers wisely.

Laundry Card only Drop off service available dog friendly.

Laundromat is very big lots is washing machines and dryers

Very helpful and courteous staff and clean establishment

Pretty decent laundromat. I often wash my clothes here.

It hasmany machines however some are out of order.

Clean clothes and fresh laundry what's not to love

This place is nice and clean to do your laundry

Three dryers $3 each clothing still wet

Clean, huge, big machines, multiple TVs

Quiet and clean Go here all the time

Best laundromat in the neighborhood

One of the best in the city !!

Very nice and clean …

Staff was very helpful...

This is my spot

Nice and clean

Amazing place

Very good!!