Wendy's

1427 reviews

11295 Crystal Springs Rd, Jacksonville, FL 32221

locations.wendys.com

+19047862240

About

Wendy's is a Fast food restaurant located at 11295 Crystal Springs Rd, Jacksonville, FL 32221. It has received 1427 reviews with an average rating of 3.3 stars.

Photos

Hours

Monday6:30AM-12AM
Tuesday6:30AM-1AM
Wednesday6:30AM-1AM
Thursday6:30AM-12AM
Friday6:30AM-12AM
Saturday6:30AM-12AM
Sunday6:30AM-12AM

F.A.Q

Frequently Asked Questions

  • The address of Wendy's: 11295 Crystal Springs Rd, Jacksonville, FL 32221

  • Wendy's has 3.3 stars from 1427 reviews

  • Fast food restaurant

  • "I have lived in this area for 8 years now, and this Wendy's has gone downhill every year"

    "Worst Wendy's I have ever seen"

    "Greeted at the drive-thru with, "Welcome to Wendy's, it's card only"

    "Had the Baconator and wife the new nacho cheeseburger last minute place was hungry and dinner going to take 1"

    "They were OUT of ketchup and bbq sauce + were very rude about it"

Reviews

  • Charles Barros

I have lived in this area for 8 years now, and this Wendy's has gone downhill every year... never open when they say they are... when they are open, orders are almost always wrong, and lately, they have gotten so rude. This will be my last visit... I'd rather go to Whataburger on Normandy. More

  • Ted Whitney

Worst Wendy's I have ever seen...food order was totally wrong, floors were dirty and slippery, and staff were more busy screwing around and gossiping than taking care of the customer! Thank goodness I was only passing through and NOT a regular customer...but I'll never stop there again!! More

  • Harley Harrison

Greeted at the drive-thru with, "Welcome to Wendy's, it's card only. How may I help you." Went there for Frosty's. The only flavor they had was pumpkin spice. Ordered a 10 piece chicken nugget for the wife. She got a chicken sandwich. The boy at the window said we're not McDonald's. More

  • Tony

Had the Baconator and wife the new nacho cheeseburger last minute place was hungry and dinner going to take 1.5 to cook but should of waited sorry burgers what happened to the beef and the nachos non existence bad joke Wendy's never again its been a long time i guest never again

  • Haley Rodgers

They were OUT of ketchup and bbq sauce + were very rude about it. And took very long for small order. And burgers were extremely greasy from excess Mayo (guess they were trying to make up for no ketchup?). Nasty. Would’ve rather not eaten. More

  • Jacob Lumley

Be prepared to wait 30+ minutes to even order. This Wendy’s will take one order pull the car to the second window and will not take another order until they finish with the car at the window. So they are only working on one order at a time.

  • Dustin Hough

I enjoy the food. Tastes the same at basically any other Wendy’s locations. The service is terrible 7 out of 10 times. Long wait times even though there’s no customers ahead of me. I know it’s not Chick Fil A, but omg do you have to act so

  • Ariona

This place is good, just don’t depend on their REAL schedule you see online. You might waste your drive , because it’ll say “open” here then you get there & they’re closed… don’t waste your time. I came here at exactly 10:30pm on a Friday..

  • CT Robinson

Todays date 2/27/2023 at approx 7:36am i went through the drive thru ordered 8 biscuits and a chicken biscuit combo for my coworkers to suprise them. The staff was friendly, but the food was horrible. Upon arriving at work to give everyone

  • Elizabeth Bray

After getting pup cups for all of our family pets for as long as I can remember from wendys and I mean years of this, today I had my son's seizure response dog with us and went through the drive through at the wendys at chaffee and Crystal

  • Sydney Murphy

I wish I could give this a zero star rating because they were so terrible. I made an online order waited in line for an hour just for me to get to the window and then to say that the machine was down. Then I pull up to the window because I

  • B K

This location is horrible! They were so busy handing out free food to other Wendy's employees that were off the clock that they couldn't even fill my order. I know they got it free because the worker was filling the orders by text message

  • Gypsy84

This is the nastiest Wendy's I've ever been to. First off didn't get my order right. Didn't ring my order up as a combo like we said three times at the speaker. Only gave me the burger with the drink with no straw. No fries. The hamburger

  • April Baumgardner

Was to told they had to shut down for 30 min. To switch over and we had to wait to order. Then pulled to second window to order. Another world's came to the window and repeated that they couldn't serve us for at least 30 min. I told her I

  • Jenniffer Allen

We arrived at 12:25 tonight, a Saturday night. Hours posted as open until 1 am. Sat at the drive-thru for several minutes with no acknowledgement. Drove around to see workers in the building. Attempted again to pull through the drive-thru

  • Jaz

If I could give 0 stars I would it’s currently 10:46pm and we have been sitting in line for a half hour each car is taking a solid 10 minutes just to get the order and by the time we finally get to the menu board the recording says closed

  • Hannah Blandin

Service is awful at this location! It's always a 30-45 minute wait before you order your food. Today I tried to order and was told I could only order 2 meals even though I had 3 people in the car. He said because they were short staff and

  • taylor jackson

Every time I go to the Wendy's on chaffee something about my meal is messed up. It's either cold, over cooked, old tasting , dry, missing items ect.. Today, I sent my husband to get food for my mom and nephew. They were completely out of

  • Jay Gil

I went 2 weeks ago and they messed up my orders on top of giving me attitude thebwhole time. It looked busy so i understood and let it go. I went today cuz its the closest wendys and forgot about my last visit and they didnt get my order

  • kristie vinson

Rude workers! Cashier didn’t get order right which Didn’t ring it as a combo then when the boy (disabled to) asked for his drink they all act like was big issue including the so called young manager then ofcourse made him get back n line

  • Cory H

The most FILTHY dirty Wendy’s we have ever been to! I wish I had taken pictures to send into corporate… bathrooms were nasty, the kitchen area looked like it hadn’t been cleaned in weeks, soda stations were nasty and smelly… service was

  • Michelle Ness

I eat here at least once a week or so. On average, it's more often than that since it's the closest thing to my house. I have done breakfast, lunch and dinner here although I do not care for their breakfast items at all, so that hasn't

  • Manuel Rios

It's disappointing in so many ways! Got to the restaurant and went to the bathroom. The bathroom in disarray! Garbage can overflowing, soap dispenser broken, and in place a huge galon of hand soap. Paper dispenser broken, and the roll

  • Melanie Cardozo

Be warned: It takes a minimum of 30 mins to get through the drive through. Doesn't matter if you're the only person in line. Doesn't matter if you ordered ahead online. Doesn't matter if you ordered a single drink and that's it.

  • Ace Griffin

Tell us you have no drinks at the drive through but we pass the lobby window and every employee sitting there on break has drinks and the lights on the machine in the lobby is fine. Right. You don't want business. Got it. More

  • Stanley Quayle

The drive-through was the absolutely slowest I've ever experienced anywhere. I was the only person in·the line, and they told me to wait - for 5 minutes! Almost went to the McDonald's next door. More

  • Hay

The girls in the drive thru literally took a picture of my credit card and tried to purchase $535 worth of stuff from target. Literally should be fired because of that !

  • Laura Leonard

Drive thru took more than half an hour. Mistakes were made with our order but we weren't going back to get it fixed. One of our burgers was completely cold. More

  • Garit Preble

Went through drive through. Person was nice. But burgers were not labeled or made correctly. Wasn't that difficult if an order. More

  • yvonne yearwood

Ordered a small chilli when I got home and opened the container it was dried up beans and meat are you guys serious More

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