I have to give them an average as I had good experiences and bad. Overall though I'd rate them higher than other commercial banks for different reasons. Even though I've not even used those banks for good reasons. Here is why I left them: When Wells Fargo purchased Norwest they rushed me my CC versus debit. Since I had no idea what the card was I assumed it was debit. Guess who got his with cash withdrawal cost from the CC. Yeah ok I kick my self for that as well. Later they deposited someone elses 2000 in my account and then snatched it back out. Yeah wasn't my money but wouldnt it be nice if banks paid for their mistaked like they made us do. OK not the kickers but here is why I left... Because of the buy out of norwest they maintained the services for formal norwest customers. Woohoo right.. Well in a satelite bank at safeway I did some business one day when getting a coffee during a work break. They guys was like wowowowowow you got so many lines of credit. I said well your right I do not need so many lines of credit. However one of them is my overdraft (which is different than wells fargos normal setup at the time) protection. I repeated this multiple times and said DO NOT CLOSE THAT! The guy closed it, I was fined multiple hits and offered financial training because I'm obviously in need of an education for banking there. Good items - Car loan 1/2 percentage cheaper than desert schools, often people were nice in the branches around my house and I had history including what they acquired from norwest. Its not Bank of America or Bank One who purchased First USA CC who cost me 800... Go private bank and if you must stomach a commercial bank Wells Fargo might be for you.

You wouldn't think it would be hard to find a notary downtown would you? I stopped at the bank I personally bank with and have got documents notarized at other locations but they said they don't notarize anything at the downtown location because that's all they would be doing. So I went across the street to another bank who has a notary but she was off that day. Of course! just my luck. So I ran across the street again, Fingers crossed, That Wells Fargo could help me. I was help as soon as I walked in. I didn't have to wait and was provided the best customer service out of all the places I had been this morning. I don't even bank with Well Fargo but they still treated me like I was their #1 customer, even while providing me a free service. These guys deserve every star!

Your refinance department is awful, my uncle Ben Ganados has been trying to refinance his house for over a year. With no help, asking for stupid information pertain to the refinance specially when he has hundred of thousand in equity. All he need is to purchase appliances, thank god is a is not a disease he was. It does not take over a year to refinance your house your customers service is awful and asking questions that don’t pertain to the load . Hundred of people told him to leave your business. He’s been a customer since 1990 he has not missed a payment and this is how you treat a customer. Ridiculous you guys should be ashamed of your selfs for horrible customer service

Honestly the people and location is not my main issue its rather pleasing but after doing some research on welsfargo I am not happy with the history I found within the bank its self. when it comes to handling my hard earned cash n money welsfargo would not be the ideal bank to go to. thank you for refering me to the infornation about "Fractional Reserve Banking" not only did I find info on that but some other disturbing things aka articals about welsfargo.

Condescending and arrogant. Unprofessional, definitely not for an individual or a small business. This bank typifies the current unrepentant bankers who do nothing to serve people who helped them to bail out. Watch out for sneaky charges and hidden terms. But most of all, be careful dealing with these arrogant people whose sole intention is to screw you while shaking hands.

MARISA CASTILLO[ NAME ACQUIRED FROM COWORKER] DIDNT WANT TO CASH A $600 DOLLAR CHECK. SEEMS LIKE THEY SHOUKD FOCUS ON COUNTING MONEY RATHER THAN HAVING THE GIRLS SERVE MEN COFFEE. STAY UP FRONT AT YOUR POST AND ACTUALLY CALL TO CONFIRM CHECKS. IF I CAN JUST DO IT OVER MY PHONE THEN, I can easily Apply and do much better work than You =^-^=

EXTREME INCOMPETENCE WITH WELLS FARGO!!!... Be warned that this company has really gone down hill beginning 2017. Read up on their fraud and internal lawsuits and challenges and you will realize why they behave the way they do. They might recover in another 10 years but they also might not...

Aloha Phoenix Residents. I Love Wells Fargo and it's gracious Employees. Met David and got the documents notarized for my Living Will. My 64th Birthday is in a MONTH! Yikes I'm getting Older! Mahalo a nui loa Thank you very much. Capt Stanley J Howard IRS Enrolled Agent

I bank here and they dont have a public restroom. They say to go to Starbucks. Why would I want to bank at a place that does even let you use their restroom. The banker was trash too. Some dude with bleached hair. Trash service, trash place.

Slowest branch ever. For being in a corporate environment, you would think they would have the best of the best. Needed a cashiers check on break, wasted my entire break because they couldn't get through 4 people in 10 minutes.

Once again this is the main office, and its closed per website. People the main office, come on! What about those hard workers out there that need a bank open on their only banking day available to. Close on thursdays instead.

This is where I bank. I'm not certain if another bank would be better or not. I haven't looked into it as this is near me. The people who work here are very helpful though.

Going to keep it short and sweet. THERE IS NO REASON I SHOULD NOT BE ABLE TO WITHDRAW MY MONEY WHEN I NEED TO. WHY WOULD YOU LIMIT SOMEONE ELSE’S MONEY?

Lost my phone today and a wells fargo employee handed it over to security so I could get it back. Thank you whoever's was the honest person!

Great costumes services. Very nice inside and very fast to get to the teller. Right downtown Phoenix. Right location!☀️ …

9 people WAITING for customer service!! Omg!! Only one lady available. Where is the manager this place always slow!!!!

Never spoken to a teller or banker in under 15 minutes and I've come to this location half a dozen times. So slow..

I've always had a fairly positive experience at this branch. I just wish they were open in Saturday and Sunday.

Closed early minutes before posted time . Literally locked doors in my face minutes before closing ! !

Very slow. They don't have too many customers but they talk over the phone and helping us.

The wire department has to be more effective and respond faster. I am done with this bank.

This location seems focused on businesses, and individuals are viewed with some suspicion.

I went there Friday at 1:44 in the afternoon and they're closed

Listing belongs to Wells Fargo Insurance Services.

Very polite and friendly staff at this location.

Nice place. I am from thakurgaon, bangladesh

This branch is closed. Please update!

Hellsfargo is more like it

Chronically understaffed.

Good service all around.

Closed and atm is empty.

A complete trash bank.

Обнадеживающий!