It’s now several months later since my last post. All the same. 8 windows. 1 teller. This time NO ONE AHEAD of me ahead of me & so far I’ve been here 15 minutes. VERY COMMON OCCURRENCE. Seriously considering closing my accounts here and going elsewhere. I’m not sure why I haven’t closed my accounts here.

Sandra Guzman is a very nice and attentive Webster Bank Director Financial Center representative. Sandra assisted me with managing my stock portfolio account. The process took quite a few steps and Sandra helped me at my pace. Sandra Guzman

Wow, the best customer service representative award goes to both Sandra and Olga!!! I mean the ease of all the complicated forms and documents our family needed to complete, they made it seem smooth and worry free. Both Sandra and Olga are

This branch is an absolute disaster. Bankers are very incompetent incompetent, seems they have no idea what they doing. I have been banking with them since the bank was called Astoria and never had any issues they have one teller who is

Worst bank ever. Maybe the other branches are good.I can only get to this one.When it was Astoria bank, lovely. Then Astoria was bought by Sterling ( now merged with Webster) That’s when customer service at this branch,disappeared.

Zero starts would be a more appropriate rating, absolute rude & helpless customer service, froze my account & will not open it (seems like trying to eat up my $1700 in the account). I would be ashamed to be employed by this bank .

This branch is an absolute disaster. Bankers are very incompetent incompetent, seems they have no idea what they doing. I have been banking with them since the bank was called Astoria and never had any issues at another branch.

Well the service at this branch is horrible. Most of the workers are rude and inconsiderate! I have nothing good to say at all! They should really review the workers and hire pleasant people

Today I was in this bank, there was a woman manager, she was very rude and was not respectful with me, after I left the bank, my pressure rose. Date : 11/12/2020

Trying to get info lady just hung up on me. Very rude did give me a chance to talk horrible service

Nice but Super slowwwww service! If you go in, plan to get your meter expire multiple times!

If I could give zero stars I would Terrible customer service, very rude and doesn't listen

Worst bank ever. Do not use if you are with a property management company. RUN!

Worst bank. They do not return your phone calls and they are rude

This bank is a relic from the past.

…

Good bank and service