I LOVE bookshops. The smell of books, the special atmosphere and quiet reverence for the yet to be discovered. You cannot peruse the internet and choose a book in a calming, informative way. If you are stressed and want to step out of your world for a moment go to Waterstones (or other bookshop), take a deep breath and explore in peace.

Excellent book store. Staff were a little slow - but that could be the weekend workers syndrome! Weekend staff are well known for their poor customer service skills (they're stuck in a hot book shop all weekend and unable to muster the enthusiasm req'd for every blasted book!) I was quite happy, as I had low expectations!

Oh my god where do I begin with this place it has books for all ages and a massive variety it has manga, horror, kids, fiction and even more the staff are incredibly kind and will sometimes give book recommendations. A little pricey but worth it. …

This is one of the most wholesome book stores I’ve ever come to - mainly because of the wonderful hand written notes alongside books that come recommended by the staff. One member of the staff told me that it was Jamie, another staff member

Absolutely love this branch and their AMAZING staff. Amazing selection of books and they always have what I'm looking for in stock ( particularly writers of African/ Caribbean origin). Besides that the store is always well stocked and tidy.

Honestly I work in customer service so I am aware of how important reviews are and I had the absolute best service from Mahbuba in waterstones westfield. Not only did she stop what she was doing to help but she was so kind and so patient i

Fairly Straight forward. A simple store layout, with clear book sections labelled (as expected). The staff were helpful, I had trouble finding my book but they helped me out. It wasn't their fault, I just missed a section of it …

Inside the latest extended block of Westfield White City. Disembark from Wood Lane Underground on the Hammersmith and City Line, the new Westfield entrance with John Lewis as its anchor store is across the pedestrianised, traffic free

Such a lovely and surprisingly big bookshop. Was a little tight for space but nice anyway. The staff were very helpful and friendly. They didn't have the book I wanted in stock but we're happy to find a more convenient store that did.

Found seats for coffee in the Cafe upstairs on a busy day, right next to Trafalgar. So that was nice. Unfortunately we didn't manage to use the toilet, since it was only one cubical. But this is understandable.

They have thousands of books. Great selection all choices of books are available. I really enjoyed the visit in store. The book lovers must visit here. It's very peaceful and enjoyable.

great selections though a bit warm inside. staff is very friendly and willing to help you find what your looking for. their displays are well thought out and cute as well.

An absolute delight! I had forgotten how magical bookstores are, and they even had a sectioned off part for children. All the old favourites were there! Simply marvelous.

A good Waterstones with a great range of books. I couldn't find the languages section, but they had a huge travel selection so maybe things were merged in there?

Waterstones now sells a great selection of board games! At retail price, but still!! It still has a great selection, perfect for Christmas gifts.

What a lovely shop! Been in many a Waterstones over the years, but this one is the best. Just a shame it's inside Westfield as I don't like it!

Nice books store, dying breed. Son enjoys playing around with the toys, and we usually leave having bought something.

They literally let me sit and read a book for like an hour and I didn't even buy it in the end. I love Waterstones.

So many genres of books and book things. My son got two Manga books and I got a lovely journal …

My baby loved the books and its really Suitable for her age , Various books and suitable for all ages

Love every location of Waterstones. Liked this too. Kahlil Gibran's The Prophet found me here

Small Bookshop located within Westfield, in which you can get the latest and classic books.

Staff were friendly and helpful. No armchairs sadly but maybe because of the location.

Limited selection. Even popular things were not there that is expect from a bookstore.

It's a bookstore in a megamall. Nice people, sortiment as you expect in a chainstore.

An above average book seller for a chain.... In a mall no less. Very engaging staff.

A great example of a Waterstones. A very well presented store with lots to look at.

Surprised as the store didn't know and didn't had self heal of Barbra O nail book.

A good place to rediscover the pleasure of reading. The staff is cool and helpful.

For the love of reading and the smell of books. Forget about the food and movies.

Amazing bookstore with very compassionate staff that were very accommodating.

A great shop to browse and buy a gift for someone or something for yourself.

Such a wide array of books that its easy to get lost in the books!

Helpful staff. Love the experience in here and the kids love it.

Good place for book lovers. They also sell manga.

Book selection is good and suitable for all ages

Too organised that u don’t wanna touch …

Good selection of books. Staff are friendly.

Very good Books store and gift cards

They have lots of good books