The two staff members working on 28/02 at around 11:30am gave amazing service! My friend and I came in stressing about last minute outfits on a time crunch and they were so friendly and accommodated to all our needs! They helped us get exactly what we needed and we can definitely say we can relax …

I went shopping for my birthday outfit today and was served by Andre. Exceptional customer service skills, he was incredibly friendly and totally went out of his way to help me in any way possible, giving me recommendations and honest ideas

Very good customer service at Universal Store today. Kawa was very helpful in helping me with open suggestions about what pieces of clothing could suit me. I enjoyed the atmosphere of being served by Kawa today. Also, I have to mention that

Kawa was amazing and made me feel extremely welcomed in the store. She made time to connect with me and understand my needs, and helped collaborate to find the perfect solution for me. On top of this she went out of her way to make sure the

Genuinely love the team at this store. No matter who I’m served by they always seem to be super enthusiastic and willing to help out. They’re always super honest when I need help styling outfits and all round just quality customer service.

Staff tried to force me into sizes I had told them didn’t fit, weren’t listening to what I needed and pointed me in the direction to a store that sells ‘bigger sizes’. I’m a size 8 what on earth is their problem.

I just wanted to leave a review for Jasmine, her service was above and beyond! Not only did she welcome me into the store, but she actually engaged with me and went out of her way to show me multiple items.

Jay was a massive help, so friendly and boosted my confidence immensely will be going back mainly for the customer service.

Great customer service by Abel. Very friendly and helped me choose a shirt to match what I was wearing:) 5/5

Andre is an amazing customer service agent. He went above and beyond to serve me. Thank you xx