The problem with this bank is they rotate out here too much. Both bank reps and managers. They manager they have isn't well train. They wouldn't accept a military ID, then when the other manager came out and told the other manager its acceptable. I made a comment and told her you should know this as a manage. Both managers got upet kick me out. I wound up calling Us bank Corporate and also the Police. Also the security guards rotate out here every 3 months. And this is the worst one I seen there in 3 years. I don't know what's going on at this location but they really need to get there act together. Both were extremely unprofessional this would be Adriann Dahl and Mr Torabi. I went back 2 hours later after I file a complaint with Coporate with Ryan Hager. He told me I would get a call from the District operations manager name Terry. Which I never got. Bottom line is these guys need to clean it up. I felt really disrespected as I am a disabled Veteran.

I genuinely like US Bank and this Branch in particular. I've been with US Bank for about 15 years now and even though they are a big name bank, they have always felt like a small mom-and-pop type of bank. Everyone that works here is always so warm and friendly. They go out of their way to take care of me and my financial needs. When you call the branch you get a live voice, instead of an annoying automated phone tree! They've stayed late on more than one occasion, helping me open accounts, deal with financial things, etc. They've talked me through online banking over the phone when I've had questions with things. They seriously always go above and beyond to help me with anything and everything related to my financial needs. They're online website and mobile app are both awesome, very intuitive and user friendly. Because of their consistent, excellent service throughout the years I will continue to be a loyal customer of US Bank for years to come.

I use U.S. Bank for my checking, savings, and two credit cards. I like their no annual fee Cash Plus credit card because I can choose two categories like cell phones or home utilities to earn 5% cash back. When I redeem points on their Flex Perks card, I don't get charged airport or airline fees. You can also use points to pay for the annual fee. I can find a branch in most neighborhoods and cities. Parking is a problem at this location due to being on Capital Hill. Unfortunately, I can't recommend U.S. Bank to my QuickBooks customers that I set up, fix, clean up, train, and provide the software for a discount because unlike other banks, you can't download their transactions directly into QuickBooks desktop Pro or Premier like Chase, Bank of America, BECU, and other financial institutions at no charge. What's so difficult about enabling that?

I love US bank. They are always so great with customer service. This location however is so dissappointing. They are extremely rude when you have to bring them coins to change to cash. They say you can do it yourself. And they never have rolls of quarters for laundry. Its a bank! If a bank isn't able to fulfill one of its primary roles, money handling, it is mismanaged. And of course those things are not a big deal but the way they talk to you is just so rude. I have 10 accounts there and I am thinkimg of switching so I don't have to put up their attitudes.

This branch needs a change of management from Masood and Adrienn. Personally and as a small business owner of over 20 years, I have never dealt with such unprofessionalism, cattiness, or hostility. Nearly every bank in business exists on Broadway, go elsewhere. Bank of America where I also have accounts are nothing but lovely. Stay away until they replace management. I will be banking at other branches near my home or other banks where I have accounts based on 6 differnt experiences with these 2 managers.

This is a great branch. They have helped me a couple times and provided great service with cashier's checks and large deposits. While I was there a local came in that all the staff seemed to know by name. Really got the feeling that they care about their customers. Looking forward to making this my go-to branch for banking.

I always have a great experience at this US Bank branch, thanks to the exceptional service provided by Branch Manager Jada. Her professionalism, friendliness, and efficiency truly stood out. Jada's dedication to customer satisfaction made my visit seamless and enjoyable.

Great team at this location. Always makes my experience as simple as possible and are friendly and professional. The branch manager, Sebastian, is always hands-on in the best way and everyone goes out of their way to help. Well done!

I have always had a great experience at this branch and am surprised to see others had not so good experiences. This branch is my favorite in Seattle and I have never had to wait, even for a notary. Thanks!

The manager has us sitting in waiting area while she waits for her 4 pm appointment that hasn’t shown up. She’s “giving them 15 or 20 minutes.” We need to make a simple account change. Must be kidding.

I received top-notch customer service at this branch, thanks especially to Daisy. Highly recommend this bank and in particular, the Capitol Hill branch. You folks are the best!

This branch has the slowest employees who seem to know nothing about bank policies, I switched banks specifically because of how bad this bank is.

I haven't been getting my money back for three months. Please contact me if you see this comment. They'll know who I am.

If you wanna spend an hour to cash a check, get ripped off by hidden frees, then this is definitely the bank for you

I'm not happy about us bank ASAP I will Chang to another bank because they charge me for maintenance fee :(

Micheal Winslow is the best! Super friendly, quick and straight to the point.

Friendly staff, consistently excellent customer service! Thank you.

Very slowly served, there is no respect for people

Great service!!! Thanks so much Oystian!!!