This is the first time I have ever written a review for a bank, but my experience at the US Bank Castro Branch was so great I feel that I must share. We worked with US Bank to open up a Home Equity Line of Credit and Checking Account, and the Castro Branch was our local branch that was assigned to us. First of all, at the loan signing, Priscilla (the branch manager), went above and beyond that we were set up with the lowest interest rate possible (she caught something in the documents that would have assigned us a higher rate). After the HELOC was set up, any time I had any questions, I spoke to Herry. Herry was always so personable and extremely responsive with all my questions or requests. Customer Service that goes above and beyond. I will be giving US Bank more of my business going forward because of the excellent experience we had.

Friendly tellers but not sure about the financial advisors. I had rolled over a 401K to US Bank from my ex employer until I decided what I was going to invest. I decided to rollover it over to my new employer plan, and the financial person Annie, (I believe she is no longer with the bank) new nothing about rolling my account to my new plan. She was going to cash it out and hand me a check and I told her "No. Here is the paperwork for my new plan you just rollover it". She argued with me that it was not the way to rollover. I told her that "If you cash it out, and give me a check I will be hit with taxes next year" What an idiot. But then you never put investment and retirement funds into a bank. They are only there to make money for themselves, not you.

This branch is such an egregious waste of land in the Castro. Theres 168 hours in a week and this branch is open for 40 of them; if you work a 9-5, you'll never see this branch open. Secondarily, the ONLY thing I need from a physical presence of a bank is quarters. For two years it was endless excuses about a coin shortage and how they could only give me the bare minimum. Today, I was asked to SHOW MY DEBIT CARD to prove I have an account so they could exchange my $20 bill for quarters - an exchange of one legal tender to another that costed them nothing.

I have been with US Bank for decades now. The Castro branch is less than a block from my home and super-convenient. The staff is consistently friendly, helpful, knowledgeable and efficient. Wait times when visiting in person are short to nonexistent. The ATM breaks down very very seldom (and nowadays - 2023 - fewer people even use ATMs than in years past). The website is user-friendly and informative. Interest rates are decent, fees are few. There is not much more for which a customer could ask in a large, mainstream bank.

Excellent Customer Service here! The staff at this US Bank branch are always friendly, efficient, and helpful. It's so much better than doing business with Wells Fargo (I was with them for over 20 years.) Rather than explaining why they can't help you and offering apologies, the people at US Bank actually help you out with a smile. If you are unsatisfied with the customer service at your current bank, don't hesitate to give US Bank a try.

Cudos to this neighborhood bank which is literally 4 blocks from my home in the beautiful Castro. Earlier, I stopped at Chase to open an Iolta and Business account- but they were to busy for me- even with just 1 client in waiting area. Sergio went out of his way to help me. Thank you for going that extra mile. I couldn't be happier and I gladly recommend this branch for business banking needs. 5++++++ stars

I wanted to punch the banker on the nose, banks like these offer high interest loans that no one can repay, they are getting close to being a payday…

Im new to us bank. Just looking for a new bank for myself to start saving up for futher items like a place and a car ect.

Super helpful teller and staff. comparably with other US Bank branches in the area, this one is the best in service.

Came here to handle my international monetary needs. Friendly staff and help get the job done.

ATM always works like a charm and the staff are perfectly helpful!

This is a very small branch, the ATM was very useful for me.

Pretty convenient, employees are nice. Open on Saturday.

Winner of the most ethical bank award

Helpful friendly tellers

Were very helpful.