I've worked for usbank so I know what level of customer service they expect to be provided to their clients. I went in seeking answers why I received a letter stating my account would have fees after 20 years of having this account. All I was looking for was a free checking acct again. Was told they would call me with an answer that same day. No call for a week. And then the call didn't answer my question of can I get a free acct. Maybe some additional training would do them good, the kind where you act out scenarios.

The customer service here is always amazing. Araceli has great customer service and I would recommend her to anyone for banking services. She explains things in a simplified and easy manner. Anytime I've ever had an issue they are all so very helpful. I prefer this bank over the other ones.

Horrible customer service!! The manager Bianca offered no assistance, avoids phone calls and have no idea how to not only treat a customer but how to keep a customer. I am happily moving my funds from this bank and going to back to Chase, where your business is appreciated.

Don't ever go to this horrible location. Araceli Marquez made me feel like i was burden because I came into the bank instead of using the drop box. Keep in mind there was NO ONE in the bank. Shame on you US Bank you know this location needs improvement.

I want to give a big thank you to EVELYN an ARACELI for out standing customer service. Theses two have been so helpful to me an my mom since day one. I would recommend there banking services to anyone an everyone!!!! Blessed to have met them

Horrible customer service. Really only had account to pay my mortgage and screwed up an extremely simple transaction. I called to try to straighten it out and the teller LIED about what I requested she do. I WILL be closing my account.

I've always gotten great service from the branch although it seems like it's a remote operation it has had full services whenever I needed them including issuing me a temporary card when mine became unusable. Great services.

BIANCA LAVATO & EVELYN CHAVEZ ..are amazing !!!! Their customer service is amazing ! My family will have an awesome Christmas because of you both. I recommend this location to anyone. Thank you both!!

I've had the worst experience at this location. Very bad service. Staff's integrity in question... avoid using drive thru when handling cash because you'll come up short. They will not help you!

High give to Bianca. She goes above and beyond to listen to customer’s concerns and help them out unlike chase bank on 51ave and baseline rd. Same concern handled perfectly by Bianca!

If I could do no stars I would! They have the lobby closed but yet seems like no one was doing there job. No wonder why I never come to this one I always go to the usbank in Safeway.

US Bank overall could careless about their customers. This branch takes bad service to another level! This branch is the reason I will be closing my account.

The worst bank I've ever dealt with in my life.

Great location and excellent customer service!

I came 945am on a Friday, no wait at all.