After an initial issue with truck availability the staff really exceeded my expectations and were able to remedy the issue and get me on my way quickly. Really great customer service from the truck readiness crew and the customer service associate who even came in early and opened the store to help me. Really appreciated!

Friend, fast service: everything explained clearly: i had zero issues: advice: if you guesstimate that your move will take you 6 hours, book 2 additional hours: life happens. In my case there was a fire that prevented us from moving for about an hour... thankfully i had an extra hour to return the truck without stress.

My friend needed to rent a van...we used it for 35 miles and returned it within 3hrs and it came out to 86dls. We didnt add the insurance to it. It may come out to more if you add insurance. The process was rather quick. Strongly recommend reserving online as they had all info already. I believe it helped. See pics .

Honestly extremely unprofessional and ghetto. It was the July 1st yesterday so me and some friends took off from work to help my best friend move into his new apartment with his girlfriend when going into this uhaul before even saying hello

This U-Haul location was fabulous — friendly & EFFICIENT staff, clean equipment, easily accessible location for Astorians... I packed one bedroom into the 15 foot truck with ramp. I overestimated the time frame by 2 hours & was refunded the

I had a mixed experience with this Uhaul rental process. For the worse part, the original location canceled my reservation hours before it was due and transferred it to this farther location, incurring extra mileage and Uber fees for me to

Painful and slow process to pickup. I only drove the van 4 miles to move a mattress and they charged me for 9 gallons of gas and a $30 fuel service fee. Total gas cost of $79.50 on a rental that was supposed to cost less than $30 total. CC

Such crooks in this location, was charged for double the miles that I actually drove (drove 200 and was charged for 400). I asked for the picture of the odometer that was required to be taken before the trip and they “couldn’t find it”. Of

Would give 0 stars if I could. Do yourself a favor and don’t use these people. Extremely unprofessional. I made a reservation on December 14 to pick up a truck on 12/26 and drop it off in Long Island. I received a text minutes before I was

i was held up over 2 hours due to the manager holding my reservations for her own personal reasons. i have a business to run and i can’t depend on a corporation like u-haul to get that job done because they leave managers like that in this

Made a reservation 1.5 weeks in advance. Received 2 confirmation emails for a 9AM pick and then a phone call 2 days before with the location and time and again confirm the rental. I showed up the day of my reservation only for them to say

My pickup location was changed less than an hour before my scheduled appointment, without any explanation. When I called customer support, they said even though I have to travel farther to get my truck, they'll likely only hold it for 20

Zero Star Company. Even after my confirmed order, my truck was cancelled without giving me a notice, not a single truck available at location/ 50 miles from location and it was our moving day with last day of apartment lease and I had to

Horrible from management to staff. Was not even greeted the kid made me wait until he was done with his phone conversation. I asked for a managr inside and the young man states hes the assistant manager and the manager was busy and could

The cashier that never takes his hoodie; I hope that helps you identify who I'm talking about because I forgot his name; but yes that man doesn't understand how to do his job. He consistently bounced from one person to the next trying to

Their system is terrible. They are charging you triple the amount of your usage without consulting first because of their system failure. Staff should be more proactive to service. Definitely will not recommend and will not use this again

Uhaul ruined my entire moving weekend. I reserved a furniture dolly and blankets for my move, except they were not provided in the truck as promised. By the time I realized it I had already driven back to Manhattan. I called the store to

Hi everyone this is place very nice and all what you need that’s available and staff very respectful .Joceline she working on desk. She is very nice and talk with me smartly I like that respect.and another name Shayanne it’s great men he

You guys nailed it. My son and I had to go South, with a trailer, and the level of service we recieved was topnotch. They answered all our questions about the hitch and trailer, they supplied us with moving blankets and a hand truck. The

This location has improved a lot ever since they got some better staff. Deborah in particular is very helpful and patient. There was a customer ahead of me with a hundred questions. I definitely would have lost my patience but she had a

We rented various sizes of uHaul trucks from this location, and also used their storage cube. All the staff there are helpful. Trucks are in good conditions and storage cubes are clean. The process to return the trucks or check out of a

1. No truck that was promised in the contract was availabe at the location. 2. They put less gas than on the sheet. If you are new, you will easily miss that. I returned the truck with the same amount of gas, yet thy charged me $43

I will fill in the names of the employees after I go back and get them so I can get them right but this is the most customer service oriented group of workers I have ever encountered in any business in my life ever. Every person I

First of all, I want to start saying that this is not the first time I am renting a uhaul truck out for moving...this is the third time... On Sunday, the 28th, I stopped by this uhaul location at 9: am sharp; it was

I needed to rent a van for 4 hours, I did the rent online, it was super easy, then I just went to the front desk. I gave my credit card and they gave me the keys. Super easy, the lady at the front desk very polite.

Extremely negligent and rude staff, no sense of help or company identity. Bad mouthing corporate headquarters while also neglecting the consumer, pulling my stocks out ASAP this company has gone down hill.

My payment was charged to the wrong card even though I handed them the correct credit card! Very unprofessional! Still Impossible to resolve a simple issue after calling several customer service numbers

This location needs a customer-accessible loading dock for their rented trucks, to make move in/out much easier, needing fewer bodies. Other Uhaul locations (like one around Marble Hill have this.

I have been using the truck rental and the storage rental for 20+ years. ALWAYS have been very happy with the service, cleanness and fast check in and check out.

Its never really 19.99 or whatever they say. Its a fake advertisement. Don’t be a fool. The ended up charging over 100$. They are not thrives they are Robbers.

Positives: staff is super friendly, they sell moving equipment at location for reasonable prices. Negatives: Limited street parking for personal vehicle,

Uhual Woodside always provides friendly service. They more often then not, have vehicles too, for those last minute needs. Thanks you

Staff is always professional. I've used this place about three times now at this location. I never have a problem getting in and out.

the customer service in the facility was great they where super supportive and helpful. the car was clean and very easy to drive.

One the best services ever. All employees are really nice. The only complaint is about the lack of USB charger in the 10' truck

Got my Ubox shipped and accessed in this facility. The staff are helpful and the pick up/access is of no hassle self service.

3 stars for the cleanliness of the truck. Minus 2 stars for not communicating the fees. They charge me $1.79 per mile. I

People is very helpful and very nice a good place to storage and rent a truck Totally recommend

The rental was good and we returned the truck near our new home.

Good service. Friendly staff. Return is easy.