Leave it to this location to reliably screw up a simple item twice in a row. In the last year or so I've tallied up mistakes and you've basically got a 50/50 chance of something going wrong. This job is mind-numbingly simple. Learn your own menu please. In the meantime I'd recommend people go to the Sobeys location.

walk in and order a coffee, while I sit down a group of high school kids walk in and start smoking and vaping in the building and it is on Friday sept 30th 11:30 6 kids sitting at the padded booth, Tim Hortons should really ban them or get on that of people vaping and smoking in your store in public. More

I live in the area, recent changes have caused it to go downhill fast. I've consistently gotten wrong orders for ages now, it's a gamble if you'll get what you want or some random order. Sometimes they even tell you full confidence that they got the order right while giving the completely wrong one. More

They mostly give incomplete orders in the drive through. It’s a regular occurrence. I don’t think so will be going there again. They have stale hash browns today, which couldn’t be chewed. Tried calling them but guess there phone is out of service. Pathetic service. More

Normally you guys are great but twice now I have placed a mobile order and when I went to go pick up it has been forgotten about. The dining room has also been in rough shape lately. I assume there are staffing issues, I hope you get some extra help soon. More

Shout outs to all the morning staff I've interacted with there. Top notch. Will never go to McDonald's again. Sue, Karen, manager Maria, Brenda, Kathleen et all. You're fantastic and why myself and my friends always go to your location. More

The lady who was working the cash on August 16th at 7:20 a.m. is flat out rude. Definitely needs a lesson in being kind to customers and also doesn't know your drinks very well as she got mine wrong more than once and then told me that the

Would give 0 if I could..kids running the show, don't know what they are doing, can't enter the order into system. Didn't ask what buns we wanted or if toasted or not. Coffee spilled all over the floor and not even bothered to clean it up.

We come to the Tim Hortons several times a week as it’s near soccer practice. Going into the store is always fine. When We have gone through the drive-through on different times in different days whether be a Saturday morning or an evening

Thank you to the people who were working yesterday at this location. My wife redeemed a birthday promotion ordering a large French Vanilla. The gentleman, said "Your order is free today. Oh, Happy Birthday by the way" smiling to me, I told

I ordered two timbits (a chocolate glazed and sour cream glazed) for my toddler and when I pulled up, I saw the girl drop the second timbit in the bag with her gloved hand instead of the tissue paper thing they usually use. These were not

Awful. We've had nothing but terrible service. Donuts with no filling. Asked for iced lattes and the person insisted on giving iced coffees but charged for iced lattes and literally couldn't understand the difference. Asked for cream in a

Spent 15min in the drive-thru this morning, I asked if she could add Chipolte to my breakfast sandwich, she asked me to repeat myself so I again said Chipolte, she repeated "ketchup?" ..I said no not ketchup Chipolte.. when I got my order

I walked in no one was in line, it took forever to get service, I finally asked ‘should I walk through the drive through for service’ everyone just looked at me, after a bit a young, very disinterested person, asked what I would like, no

Want to start by saying that the service was really excellent - fast, friendly, pleasant experience. However, when we got our drinks that's when it went down hill; we ordered an iced coffee with almond milk and no sugar (thought that was

I usually don't post anything, but felt it was time. I continually get coffees with leaking cups, or lids half on. I get handed a coffee with a lid half on, that spills into my lap or the car. Or a cup where it is leaking at the lid, and

5:45 pm Oct 18. Probably the longest I've ever had to wait in the drive thru,and I was the SECOND car. When the car in front finally got their 1 bag, I sat for another 5 minutes before they even opened the window. All I hear is multiple

Absolute garbage. Their frozen drink machine is broken 95% of the time during the summer, you can’t tell me they can’t have a backup one while the other is broken or being cleaned, even 7 eleven have more than one slushie machines. This

Never visiting this tims again. After trying multiple different locations and being disappointed by the outcome I started to go to this location to get my coffee every 1-2 days for a few weeks. I put up with the fact that the coffee was

Service is top notch in comparison to some of the other Tim Horton's in the area. Pleasant staff and one or two stand out employees ensure that my order is correct and they double up my bacon properly on my sandwich. I think her name is

7 times in 1 week the kids tell me there’s no chili…. Common sense to start making more when it gets low. This is ridiculous 7 times in 1 WEEK near lunch time and dinner too I cannot fathom how management has not gotten on top of this.

Had a great experience here this morning. I ordered a take twelve through the app for the teachers at our kids school and this Tim's team was all over it. I called ahead to make sure they got it because the app can delay a few mins at

They don't usually have a problem with drinks but I have been there 2 times in a row for food and I get home and it's wrong. First time I ordered a simply sausage and received a cheese biscuit. This time I ordered a sausage and bacon

We just moved to Waterdown and my brother who is a senior enjoys going for his walks and getting a coffee. The last few times at this location the lady on cash keeps telling him he has no money left on his gift card, when the other

EDITED: The manager Maria phoned me personally on her day off to address the issues with me. She heard all of my concerns, and actually fixed the issues. I've revisited this location more than 3 times since, and i've had no issues.

Worst Drive Through service , their speaker are so old and outdated that customer gets confused which lanes had order taken . Staff is ridiculous not ready to help . Management needs to change and training ASAP . More

Just spent 5 mins waiting to get to a speaker only to be ignored while orders were taken by 4 consecutive cars at the other speaker. Eventually left with no order but forced to wait in line for 5 more minutes.

Waited 7 minutes just to order, and then it took over 10 minutes just to receive 2 bagels. They clearly value drive through over in person customers. Service was not the best. More

Edit: Dropped to 1-Star. I'd often order items on the app, only to have them no available when I pulled up to the drive-thru. Their method of remedy was to simply give me cash...

The worst food. Hash browns so hard and dry you'll almost break your teeth. Doughnuts smell slightly moldy and are somehow always stale. This Tim Hortons is Never Fresh More

Monday to Friday it’s amazing service, friendly staff, I have never been to a better Tim Hortons. they always offer my dog Tim bits and it’s very much appreciated. More

I asked for a medium double double there was only me in the store and they still messed that up. Keep in mind this is not the first time that this happened. More

So I paid full price for my food, but received 2/3rds a serving. You should have filled up the lady inch and a half. Thanks for ruining my lunch!

Slow service, no communication and this location was not clean and it was only 10:30 in the morning. Done going to this location More

Great customer service and order was made as requested without any rejections.
Food: 5…
More

I asked for a cheese croissant toasted with double cheddar cheese lol and this is what I got lol

Very disappointing donuts. Must have been running out of dip or something
Service…
More

DISAPPOINTED!! My family and I wanted to pick up a little something for lunch, so we went to

The lady named sue working was extremely rude not just to me but the people in front of me.

Nasran made my morning way better, great customer service!!
Service: 5…
More