Thought I'd go out of my way to use a good dry cleaners for a dress I love. I have only warn it once to a wedding in July. It had a shimmer in the yellow that is know washed out with the black dye from the black parts of the dress and washed into the dress. I had to pay £18 for that dress and another black dress I'm less bothered about. I payed before looking at the dress. First mistake. Then I had to ask for a reciet. He scribbled one out so not a copy of the printed one that came out of the machine. Thrn when I showed him the dress. He said its the fault of the manufactory. He didn't pay my money back. He asked if I washed it before I took it to the cleaners. So trying to blame me. Why would I take it to the cleaners. Its a very special dress to me. He took my email and said he would forward me some letter they have for this. I did not receive any email. I'd avoid this cleaner if the clothes your putting in have colour. Prob just good for a white shirt

UPDATED review as a laundry item previously suspected as missing was found in my home - my apologies. The dry cleaning review remains the same. The dry cleaning was fine, although I wish I was notified that the smaller separate items as part of my Asian outfit were to be charged separately (naive mistake made on my part - I thought the whole outfit would be dry cleaned as a whole (and charged one price), but the small shawl and bottoms were both charged separately). The customer service on the phone was great. The collection/delivery could be slightly more organised. Overall a good offering and service and great that they do collection and delivery so will use for laundry again soon.

Ironing I have been using Thoughtful Services from their opening, a few or more years back and although I'm not a weekly customer, I ALWAYS use them when I'm up against keeping up with my ironing, they are professional, responsive and the ironing, like the first time I used them, are fantastic, first class, thank you Thoughtful Services, and thank you delivery man, again professional, helpful and, I even got a call,a few hours before it was delivered telling me how much it would be, enabling me to have money ready. I recommend to anyone and if I need other services in the future, I will visit here first. SUE

I haven't used this place in about 8 years or so mainly due to costs. My usual ironing person was on holiday and I had amassed about 90 items. The lady I spoke to was lovley, really kind and helpful. My ironing was done to perfection and delivered on time by a lovley and extremely polite young man. Great to see that this business continues to give exemplary service. Thank you

Recently started using this company for my ironing and dry cleaning and not only do I find their prices competitive but the deliveries are always when promised by a friendly team. In a world where the new normal seems to be to deliver sub par customer service it’s nice to find a business still delivering on the old normal

I use thoughtful services for the first time last week, I can’t explain how happy I was with the result and the service . I bought in my wedding dress to get dry cleaned and the results were immaculate, the dress looked like I just bought it. I can’t recommend enough . Thank you to the thoughtful services team !

First time of using throughful Services on 25 Jan 2018 I could not believe it when it came to my home the ironing was excellent all put on hangers and plastic bags over everything. I will definitely be using you again.thanks again throughful Services for such a good service you gave me very friendly staff to

Moved to Croydon Wednesday morning, starting a new job on Monday. Thoughtful Services collected half my wardrobe Wednesday afternoon and had them delivered, perfectly dry cleaned/ironed Friday evening!! Many thanks for a job well done. Will definitely be relying on this fantastic business in the future!

This company is the best I have used,tried others this is the best hence why this is the only company I use. Good price,reliable,nothing to much trouble. Being Disabled I have to have a company who is reliable,and has a friendly approach,this company gives an all round wonderful service

Ordered service on line but didn't receive copy of request so didn't know if request had been received until I got email the next day. Turned up and returned item on days requested and was able to take contactless payment.

I regularly use Thoughtful Services for my ironing and alterations and have done for years. Lovely staff and prompt, helpful service. It’s really convenient to have the collection and delivery service.

I have been using Thoughtful Services for a couple of months now & I am very satisfied with the work they do. They are friendly, professional & very reliable. I highly recommend them.

Extremely reliable, and offer a free delivery and collection service. Ironing is done to a high standards and laundry beautifully folded.

Great service. Have been using this service for a long time now. Alterations as well, all under one roof. Highly recommend

Fantastic service. Brilliant company. The quality is perfect. I use the ironing and the washing service.

Excellent ironing service. Very friendly and efficient staff. No fuss just a high quality business.

A true gem Great service, great prices and also does great shoe repairs! Highly recommended.

They did an excellent job with my curtains, now the lounge looks bright and fresh again.

The best service, quick delivery and very friendly staff …

Efficient and professional. Always polite. Would recommend anytime.

Great service , very trustworthy, would definitely recommend!

Great service …

Good service