CUTE STORE, HORRID STAFF -- The first time I was here a couple months ago, I found the gentleman who helped me quite welcoming. The SECOND time, though... thirty seconds in, this woman starts peppering me with questions and watching me like a hawk! Even though the store was plenty crowded with lots of other people, she kept circling back to me in a way that just felt like she was waiting to catch me pocketing a stone. This, despite the fact I was even using their baskets to keep track of the puny, chip-sized tumbles I happened to be looking at (because the stones I was interested in only came in that size), and I didn't feel comfortable doing anything else with the way she was watching me! I almost left the store empty-handed because I couldn't figure out what I was doing that could have made her so suspicious! The only thing I could think of was that this time it was cold enough outside that I'd come in wearing my black Electronic Frontier Foundation (EFF) hoodie... guess they don't like hackers and techies, either? Going by some of the other reviews, I'm guessing the woman who gave me such a hard time was the manager/owner, so I don't see the point in giving this store another chance. It's a pity, since I did manage to find some tumbles that I was having trouble sourcing elsewhere. There's entirely too many other shops within an hour's drive of this place that have never treated me like this and deserve your patronage instead. East/West is my personal favorite, Moonstone Metaphysical is close by with a similar variety of crystals for sale, and there's a good smattering of shops further down Highway 17 (Mountain Spirit and Serpent's Kiss both deserve special mention!) -- any of those places would be a far better place to spend your time and money!

I loved coming to this store to get my gems. I stop by every time I am in san jose. Now that I have said that. Today I stopped by again because my last ring I got here broke, and I wanted to buy a replacement because I loved it so much. There was a gentleman helping me and asking that I be careful with my drink because he didn't want a sticky mess. Very understanding, I handed my drink over to my wife for her to hold while I tried the ring I wanted. As we continued to look around, my wife stopped me, saying she wanted to try a bracelet. She asked me to hold her drink so she could try it on. As I was holding her drink, the gentleman that was helping us came over with a basket and said, "You seem to have your hands full. You can put your drinks here, " handing me a basket. I told him we were almost ready, and he said, "we just don't want to clean up a sticky mess." I was very upset by this because I was standing still, making sure I would not spill since I was already asked to be careful. I ended up walking out of the store empty-handed. We won't be back after this experience.

Recently my gifted son and I went into this shop. He is really into crystals. First I appreciated the steps they had us take to ensure our safety from covid. But after walking in I right away got an uneasy feeling, and felt comfortable. I felt like we were being judge, and watched by one particular lady. I didn’t like the vibe I was getting. Not the experience I was expecting going into a shop like this. I knew there was a time limit going in, but felt rushed again by the same lady. She had made it a point to let us know how much time we had left. We made our purchases and left. We went to another shop were we felt comfortable and invited. Amazing vibes! We ended up making a bigger purchase at this other shop. I regret my earlier purchase form The Universal Connection Store, and felt the need to cleanse this purchase. I didn’t want any of that stores negative energy in my home. I will not be returning.

I love this place! I’ve been shopping here for a couple years now and have always had a great experience. They have a large selection of crystals, books, decks and more! I could spend hours in the store. Every employee I’ve encountered is always attentive, helpful, kind and knowledgeable. I placed an online order yesterday since the physical store is closed for now, and had the sweetest surprises with my same day delivery. My order was delivered wrapped like a present and my receipt had a sweet and thoughtful handwritten note personally thanking me for my order during this uncertain time. This simple, personal gesture truly made my day and I’m so grateful to have been able to show my support to one of my favorite small businesses in San Jose. Thank you!

What an amazing place! I don't know why I didn't know about this shop pre-pandemic. I would love to spend hours there. There is a 15 min in store limit during peak hours. I'll definitely be going again during the week when it's not as busy. I think I only stood in line for 15 min waiting to get in with about 4 people in front of me, and it was worth it! The shop is light and bright and absolutely beautiful. Their crystal collection is very breathtaking, and I'm amazed at how many goodies are packed into this place. The employees are kind and helpful and overall I'm so glad I went, even only having 15 min to shop. I found a tarot deck that is currently out of print and hard to find, so I'm very happy!

If you are a person of color please do not waste your time, energy or money on this business! SAVE YOURSELF THE TRAUMA! You will be followed until you’re uncomfortable. The energy in there disgusting and negative and I definitely would not buy a crystal in a shop with that type of atmosphere . The treatment of POC vs. Caucasian customers astonishingly differ. The owner should be absolutely ASHAMED of themselves and their staff about their treatment and not to mention profit off culture appropriation and spirituality. I don’t believe any of these staff members are even spiritually in tune. Purely driven by RACISM and MONEY GREED.

I had a wonderful experience with this store & their staff ! I had a necklace with me that I wasn’t sure if it was made up of natural crystals. I went inside to check . The staff member was very friendly & helpful . She listened patiently & gave me few useful tips on how to recognize if it’s natural crystal or man-made . She could have easily denied any conversation with me as I wasn’t there to purchase anything but instead she took time to answer my questions with patience & smile on her face . This is definitely a good store & I recommend it !

I wish I would’ve checked the reviews before coming here. I was asked a series of questions when I walked in that felt like an interrogation and then I was watched as I browsed the store. The vibes were def off. I wanted to buy some crystals and recently moved to the area so I wanted to get acquainted with the local metaphysical shops. This one has been the worst experience. They have a good selection of crystals and books but it all gives whitewashed. I wouldn’t go here if you’re poc or someone who cares.

I loved the crystals I got! The customer service was awesome, everyone was very respectful and kind. It’s a nice and calm store. I will definitely be coming back! The only downside is that we only get 15 minutes to pick out and buy our stuff, but it’s not their fault that corona is a thing, so I give it 4/5 stars.

I was looking for a crystal pendulum and decided to stop in for a look. They had a great selection and with a lil help I picked out a beautiful tigers eye pendulum. The staff is passionate about what they do and the energy is on point here.

I just went here yesterday. The environment and atmosphere was nicely arranged and set up, very welcoming space overall. The only problem I have is I bought a pendulum while I was there and the employee who rung me up said she was going to

I'm not from the area but I love visiting different shops similar to this. The vibe was great, the women working were really nice and sweet as well as helpful. . I got a higher self reading from Lani, that was too spot on and gave me a lot

This was my second time coming to this store. My first time in the store was amazing the employees that worked that day were amazing, kind, and helpful and I was excited to make my future purchases here. Although all that change today, my

You know, for a place that’s supposed to be about spirituality and love this place really sucks at providing it. I have noticed it a few times where I bring my friends who are POC and the employees constantly follow them around and always

The energy of the people managing this store is awful. I felt like taking a salt bath when I left there. There were two Spanish-speaking customers who were being helped by a Spanish-speaking associate, but the person working the door was

I had a lovely visit here. I found crystals I had not seen before and they were beautiful. It was a bit pricey, but I'm from Tennessee so perhaps crystals are just more expensive in California? Nothing too crazy though. Anyhow the ladies

Ordered some crystals and candles from them the other day to help stay occupied, and even though they said same day delivery on orders places BEFORE 3 pm they still delivered mine same day. I ordered around 4pm and by 5 the the adorable

I am not one to go out of my way to write reviews about anything, but I have been to this store numerous times and felt it was necessary. I love crystals, and I love the VAST selection available at this store, but the previous reviews

KEEP YOUR MONEY. For a store that’s all about Spirituality; this store is sure ran by energy vampires. Doesn’t surprise me since the shop is ran by racist white people who are benefiting off of Indigenous/POC cultures.

One of my favorite shops! Everyone is extremely kind and helpful, they have a huge selection of items, and the shop is absolutely beautiful. You will not be disappointed!