UPDATES: The following week, the Studio manager called me back to apolofize for the miscommunication that occurred with the staff and provided me with a complimentary class as compensation. I appreciate that you handled my concern, and I hope that you will treat the attendance of clients to the classes in a different way instead of waiting for the clock to tick to lock the class's door. Thank you. To Whom it may concern, I wanted to share my recent experience with your establishment, specifically regarding the management and policies in place. First and foremost, I must commend the quality of instruction I received; it was truly exceptional. However, I regret to say that my overall impression was marred by what I consider to be a serious issue in your management. This morning, I encountered a new policy that I found quite perplexing. Despite arriving on time, I was denied access to the class. To provide some context, I arrived at the platform entrance at precisely 7:29 AM and was promptly at the spinning class door by 7:30 AM. Anticipating a seamless entry, I requested my shoes to expedite the process. Unfortunately, the staff member responsible for providing the shoes seemed disoriented and unresponsive. She stood there without offering any assistance and ultimately informed me that I could not enter due to being considered late. I would like to highlight that when I initially arrived at the platform entrance, the receptionist urged me to hurry to the class, only to contradict herself by refusing entry. This inconsistency left me quite perplexed. My experience was not an isolated incident. A friend of mine, who was similarly prepared with spinning shoes provided by your staff, was also denied entry. This level of unprofessionalism and inconsistency is concerning and not in line with the standards I have come to expect. I have always been diligent about reading online reviews, but it was not until today that I fully grasped the seriousness of the issues raised by previous customers. The complications I encountered at your establishment were unlike anything I have experienced in any other studio. Regrettably, I cannot, in good conscience, recommend Platforms to others under its current management. The unprofessional conduct of the staff and the overall management leaves much to be desired. I did receive a call from your management team, extending their apologies for the incident and assuring me that such situations would be avoided in the future. However, they declined my request for a refund or an alternative class as compensation. This response did not align with my expectations at all. It is quite disappointing. I sincerely hope that your instructors may consider exploring opportunities with these alternative studios, as they offer a more seamless and professional experience. Thank you for your attention to my feedback, and I hope improvements can be made to enhance the overall customer experience at Platforms.

I recently attended a Pilates Burn class with Molly, while Molly's class was enjoyable, unfortunately, my experience was far from satisfactory. Upon arriving early for my class, I was met with a chaotic scene at the reception desk. Despite at least five people waiting, there was only one staff member present. It was evident that she was struggling to handle the situation effectively. When it was finally my turn, the staff member barely acknowledged me and simply pointed towards the workout studio. I asked for assistance with finding a locker and setting up, but she informed me that she couldn't leave the desk due to being alone. As a first-time visitor, it is crucial to feel welcomed and receive proper guidance in navigating the facility. Unfortunately, this lack of attention and support left me feeling unwelcome and lost, which was disheartening. The disappointment continued when I finished the class and sought out the showers and lockers. The state of the facilities was appalling. Towels were haphazardly scattered, some visibly used and dirty. The showers themselves were far from clean, and the sink tops were flooded with water. It was a genuinely unhygienic and unpleasant sight. I spoke with another lady in the locker room, she confirmed that overcrowding was a common occurrence and even worsened in the evenings. While I understand that the overwhelmed receptionist may not be entirely at fault, it is clear that the studio's staffing and facility management need improvement. Regrettably, I am hesitant to return back.

I am having a membership for one year already, constantly advertising between people I know, the majority of them are became members as well. But the situation what happened yesterday is so miserable and disappointing, that I have no words to describe. I was having cycling class before, after what run to the other one - yoga. First point is that none came to remind me, another one - when I have arrived at 12:15 sharp the class didn’t start yet in time. Relaxed, people were walking here and there and a asked Andrew (the receptionist) to give me a second to run around the corner pick up important doc from a client of mine. It took me literally a minute, but at the time to come back MJ (receptionist) was standing in front of the door covering it with her body. You can’t enter the class, she said and started to explain herself. Absolute miscommunication between the staff, there were no manager in charge to settle down the situation. When I pull my body to front to pick up my glasses from the bench, MJ was not letting me in! So she touched me, witch can be easily a police issue… I felt like taking a shower after dealing with such a people, and the way I was treated being a valuable member, how a felt before, for a year. Just spoiled my day, will never come back and make sure none of my friends does. Disgusting.

Platform Studios in DIFC is a hidden gem for fitness enthusiasts. From the moment you step into this boutique gym, you can feel the motivation and energy in the air. The studio space is modern, clean, and well-maintained, creating an inviting and inspiring atmosphere to push yourself to new limits. The equipment is top-notch, with a wide range of options to cater to all fitness levels and goals. Whether you're into strength training, cardio, or group classes, The Platform Studio has you covered- in sweat :-) Overall, The Platform Studios in DIFC is a fantastic place to prioritize your fitness and well-being. With its top-notch facilities, knowledgeable staff, and diverse range of classes, you'll find everything you need to achieve your fitness goals. Prepare to be challenged, motivated, and inspired in this exceptional fitness studio.

Extremely disappointed with this location specifically. I have used the Marina location regularly and the staff are amazing and super helpful. The DIFC branch however are terrible. It's a nightmare to find. I called 5 times and was 15 minutes early, however when I did arrive it was 2 minutes late and they refused entry despite not picking up the phone to assist with directions. 5 staff members standing around doing nothing. The lady also mentioned she just turned two other people away who were 1 minute late! Know your market. Dubai is full of busy professionals and 1 or 2 minutes should be accepted as they do in other locations. Failing that, at least pick up the phone to assist your clients. I suspect this location won't last long.

I really enjoy my classes at the platform but the closed policy is out of hand and absolutely ridiculous. I reached Ride’s door EXACTLY at 8.31 (one minute late) and they didn’t let me in due to “safety concerns” such as missing the warming up session and so forth. A strict policy that aims to ensure a “joyful experience” is literally just more trouble than it’s worth. I really don’t understand how the studio would be losing anything by just introducing at least a 3 minute grace period out of respect to their members, especially when most of us don’t have the privilege to be 15 minutes early and be away from the office for long periods of time, and of course not to mention the ongoing endless traffic by index tower.

I booked a class for 8 am, and that morning I got confused and showed up at 7 am. While there was empty space on the same class (different instructor) they did not let me in, as I booked via ClassPass and the policy is strict. In the past I encountered with this strict policy for cancellation / modification/ late arrival, I understood. However this time, I was there, there was space on the class and the staff showed zero willingness to help resolve the problem. I used to like coming here, I was a regular 4 times a week. Seems The Platform management does not welcome ClassPass members, and our money (credits) are rather a burden to them. It is time to look for an other gym, where ClassPass members are equally valued.

Unreasonble strict policy I was late for 5 mins because I was lost along the way, and they told me that you couldn’t attend the class. Even 1 minute late was not allowed. You’re the fitness class. People go there to enjoy. The last time I went there the class started late and nobody said anything. So many people have to wait outside. First few minutes there is not much instruction given so don’t try to make an excuse. This time they charged me. This is one of the trashy place I have been in Dubai. I can’t believe they still operating. Please avoid. They just don't care about the customer. That’s why there are so many class available in classpass. Please go to somewhere else.

I was literally 3 min late due to their horrible instruction didn’t even mention where to park and the valet refused to take my car in for valet and said the platform don’t provide the valet — I wasted 20 min to park finally managed to reach 3 min late and they told me they have a policy of no late coming even tho their instruction were not clear & I drove 1 hour for this class when I asked to speak to manager the lady said I am manager I requested politely how far I came for this and she said even 1 sec I wouldn’t allow - horrible customer service they are not worth it places like reshape have much better customer service .

I’ve been going to Platform for a long time but I am disappointed by the immense smell of sewage that has taken over the showers where it is so bad the stench of poop renders them unusable. I assume there is a plumbing or cleaning issue as the smell has now started to linger into the actual classes in addition to the air conditioning only working some days if lucky causing the walls and mirrors to drip. For a gym that prides itself on a more high-end reputation, the smell of sewage and consistently broken AC certainly does not align. I am disappointed after months these issues have not been addressed.

Extremely rude staff. I arrived 2 minutes before my first class due to getting lost and they wouldn’t let me in. The guy at the reception proceeded to tell me “we wouldn’t usually do this but I’ll give you the money back as credit”, as if the owe me? The class is AED 145, it’s the priciest I’ve been to so far. I then told them I was put off going back to the gym, like ever due to what happened and they didn’t even try to get to the bottom of the issue or try and fix things. Arrogant and an empty ego, I would recommend bare or Barry’s if you ever want to go to a good workout class.

The worst most inflexible gym in dubai. People waltz in 15 minutes late to classes however when I came in 3 minutes late the extremely rude staff named Farah refused me entry informing me it was studio policy. What is terribly upsetting is how I have been to multiple classes and people have been allowed up to ten minutes late. Inconsistent application of their practice. Separately people are made to work out in extremely Close proximity for their hit classes which can be unsafe. This is possible one of the worse fitness studios in Difc. I do not recommend them At all

I attended the cycling class for more than a 1/5 year in DIFC branch , at the beginning it was perfect But by the time the number of bike was out of proportion of room capacity , that you will not be able to stretch your arm a little more. & Finally at the end of the session room looks like dirty wet Hot Sauna , good for Any airborne diseases and mosquitoes . Solution ; 1-increase the number of classes per day not number of bikes. 2- more efficient AC system needed . 3- hire qualified trainer Overall Not recommended but Good place just for fun once in a while.

Modern, State of thé art fitness studios in perfect DXB locations. Fitness professionals are well trained & experts in their own right. You are guaranteed to have a fantabulous workout! I loved the Boxercise class, Barr and the HIIT classes are amazing too. If you are an indoor gym-cycling fan - you will enjoy the cycling classes too. The schedule of the studios are pretty diverse and you are guaranteed to find something you like at a time that suits the busy Dubai lifestyle. Book classes easily via their own App or on ClassPass app.

Spinning with Adam! Best instructor ever! His class is the most structured class you'd have! He cares about every person in the class through guiding people on the right posture and pushing everyone's limit. His music is the best! Though you will be sweating while spinning, Adam's class feels like you are part of a big dance group with his amazing choreography! Most importantly, his positive energy is unbeatable! If you have't taken a class with him, please do so and thank Platform Studios for having him as part of their family :)

They wouldn’t let me in even though i attended on time. Class starts at 7 and i was literally infront of the door as 7:00 but they wouldn’t let me in as the instructor closed the doors. Felt like a strict meeting and not going to yoga to relax and do my workout. It always stressed me out going to the platform as they are so strict with the “closing the door” policy. Even though the classes doesn’t always start on time. I even almost had an accident coming in. Last time i will ever attend that studio and I would not recommend this.

Best Boutique studio in Dubai. Started my journey with Platform over 3 years ago and I’m never leaving! My love for spin classes started here, if you love Rhythm Cycle you have to try their classes.. Adam Lyndsey Megan Jamie and Muhala are amazing instructors it’s a party on a bike every time! Platform really invest in their instructors and select only the best! Amazing studios with the best equipment and friendly staff that make you feel welcome! Love you Platfrom Fam! ❤️

Horrible !!! That’s the one word They have a policy of not allowing latecomers which is fine, I saw a woman walk into the class right in front of me and philip wouldn’t allow me ( please note we were both one minute late) they allow “special” clients to be late as they please And their manager won’t even take my calls There are some amazing and more niche, luxury reformer Pilates places in Dubai and I’m so glad I didn’t sign up as a member here

Amazing place to workout, great energy from all the staff, management and of course the instructors. Special shout out to Adam, whose class is a literal party with great tunes all while burning crazy amount of calories, also need to try Mila, Hendrik , Clifford and Megan's classes, such great energy by all of them , makes working out actually something you enjoy doing and don't want to miss out on rather than something you have to do.

I signed up for a HIIT class at The Platform Studios with Francois and I loved it! The class has a mix of cardio and strength exercises which I enjoy. Francois was so motivating and loud, the music got you pumped up and made you feel ready to take on any exercise. Getting a towel on arrival because I had forgotten mine, and the water dispenser really added to a positive experience. I can't wait to come back again!!

Attended a cycling class, but I was seated at the far end at the back. Before the class I requested Janice at the reception to be transferred, since there is an available slot in front, but was not granted because I am using ClassPass. Either a club member or membership via third party, I still paid a premium amount for that class; it’s just ridiculous not to be transferred even though there’s an available slot.

Melissa is a true master of her craft! She doesn’t quit until you truly understand and embody the yogic wisdom. She masterfully teaches with grace and encouragement and has a beautiful vibe and energy while guiding you through her creative flows that will leave you in a state of absolute bliss. I would definitely suggest everyone to come to The Platform Studios and attend the Yoga classes!

I’m sorry to say that this place has the worst assisting team for new joiners! No one offers extra help even after knowing you’re new the studio. Not recommended for people trying spinning classes for the first time. The atmosphere overall is quite unfriendly. Plus they don’t joke about being late, they didn’t let a friend in just for 2 mins delay, while there were empty bikes in the studio.

This was by far my favorite ride class ever!! Chelsea has great energy and radiates positivity and excitement. From the playlist, to the rhythm, the moves and choreography, it was all so perfect. I was second guessing my decision to go and I came out of the class extremely energized and grateful that I pushed myself. I can't wait to attend another one of her classes

Constantly spamming and forwarding videos and messages not even proper ones, just downloaded from instagram. Apologized to me on several occasions yet they continue spamming. Shameless marketing team, even if I would be looking for a gym in the future I will NOT CHOSE THEM as they do not respect what they promised and what the customer has been asking of them.

I’ve been to most of Platform’s RIDE classes and I loved all of them! Instructors are awesome, music is great, atmosphere in the club makes you want to come back. I love the attention paid to every student and wet towels given after class. I recommend to everyone who wants to start their indoor cycling adventure or simply looks for a good place to do it!

Can not say enough good things about Platform Studios. They are constantly brining in new world class trainers and introducing new classes. The rooms are very clean, the staff always welcomes me when I come in. There's a smoothy bar, cryo freeze, showers, lounge, great lighting and music. I hate going to the gym - but I love going Platform Studios.

I arrived exactly at 8:00 am for a class, not even 30 seconds late, and they refused to let me in after getting a 20 minute taxi and dealing with Gitex traffic. After having a similar experience last year I decided to give the platform a 2nd chance and have been going a lot the last month but truly never again. Go to Barry’s they’re a lot nicer :)

Unreasonably strict policies. A few minutes late for a workout and you can’t get in. Also they made me pay for this class as I booked it through the class pass app. My morning was ruined by no obvious reasons and this is definitely not those emotions you want to get from a fitness studio. So better to avoid them if you want to enjoy your training

My entire experience with The Platform Studios has been amazing! I've enjoyed ride classes with Adam, Lindsey and Megan and they've ALL been incredible in their own unique way. I've not only managed to build strength and endurance but also dive deeper into my own mental reserves and resilience. Thank you again for this wonderful experience!

1min late you won’t get in, better go home. Came to the studio, they checked me in, gave towel and while heading to the class, came one lady from inside saying the class is full. And then they said that it is 6:01 so I am late and I can not enter. Guys 1min late and you loosing your time and money? Wow impressive how you manage the gym

Platform is by far the best studios in Dubai. There is an amazing variety of classes to choose from and you can be sure to always get a good coach with motivating and helpful tips. The studio is always clean and there are amazing support staff present at all times. Highly recommend taking visit and joining their fab fit family.

I can't recommend these classes enough (Hit lower body and Ride) The instructors are top-notch, guiding you through challenging workouts. The class atmosphere is motivating and energizing, making you push yourself to new limits. It's clear that the instructors are passionate about fitness and helping you achieve your goals.

Love The Platform Studios! Everyone from the front of house staff to the instructors are so lovely, especially when trying new classes, everyone takes the time to ensure you feel welcomed and comfortable. I regularly do Adam’s spin class - love his enthusiasm, high energy and his classes are always so much fun!

I've been going to Platform for nearly 3 years now and I love it! The staff are always welcoming, the trainers all have great energy and the atmosphere makes sure you're in the zone to smash a workout. They mix up the kind of classes they offer and the format and really listen to members- definitely recommend!

last class was 5 minutes short, complained via email and no response. Poor customer service. Expect more considering the price point of classes. Classes are regularly a few minutes shorter then they should be. ** update - Received email from Management. Appreciated being looked after, updated to 4 stars from 2

I did a HIIT class in the Marina with the lovely Sarah. Absolutely loved it, we used all the equipment and it felt like the gym was our playground. Came out feeling so full of energy! Would highly recommend platform studios! The staff were really good at cleaning the equipment before and after class too!

One of the best gyms I have ever been too. Before I went to platform, I couldn't bear a Spin class.... now I am booked in twice a week! The trainers are so motivating and I feel amazing after leaving every class. Would highly recommend to join platform - it will be the best decision you've made!

I went to Sarah A’s box and strength class and it was amazing!! Her energy is great and super motivating, killer workout, best music. Absolutely loved it and will definitely be back for more! The studios are also beautiful super clean, really friendly and helpful staff! Can’t wait to be back.

I first came across this studio using class pass. I loved the friendliness of the staff, instructors are all amazing and you just feel so encouraged to push yourself and give your all. I am now a committed member and look forward to my journey with you guys, let’s get fit and be happy ❤️

I have a good impression about the Yoga class, which I attended in the Marina branch. The place is well equipped, trainers and staff are professional, the schedule offer diversity of well organized classes. One the favorite place where you can have fun and enjoy your workout.

I’ve been going to Platform for just over 2 months now. The variety of workouts and great instructors are the reason I joined. I was previously on Classpass but decided to join Platform as I can get everything in the one place. P.s. the Berrylicous smoothie is beautiful!!

Had a class with Hendrik. I was very impressed how attentive the trainer was. He takes time to explain the concept, his classes are build op logically and he brings a good energy to the room. The workouts are challenging and you will sweat a lot and I will def return.

Absolutely love this place! The workouts are killer and each session whether it’s ride or HIIT has great trainers. Very motivating atmosphere. The hygiene is taken care of as well. I have tried out couple of classes and there isn’t ever a time that I was disappointed.

I started going to the platform studio 6+ months ago and have loved it ever since. They have variety of classes, energetic trainers, great music and good energy. This platform studio really does have everything you could possibly want from a gym - highly recommend.

Useless staff. Was promised 3 times to be sent information about packages by email, never got anything apart from messages “we will check with the team”. Absolutely upsetting! With such treatment of the clients, not recommend to anyone to waste your time!

I take Barre with Mila every Tuesday at 7pm. It’s the strongest class of my workout and it’s also the most fun! The class itself is very effective, Mila is nice and caring of her class members, she makes everyone fell like they are part of … المزيد

Had an unpleasant experience with this gym and the instructor James Loughray. I had a class booked with him for 7 pm. I got to the Platform 10 min early, signed in with my name at the reception, WITH THE INSTRUCTOR, James. Got changed and … المزيد

If i could give this place a 0 star i would! First of all, I arrived to my class 2 minutes late (literally 2) and they didn't let me in, I explained to them that there was constructions all around their building and that's why i was late, … المزيد

One of the most underrated gym in DIFC. The instructors, classes, facilities and staff are really amazing. I’ve been visiting for the past 3 years and never once was I disappointed with the ride classes and service provided by the friendly staff.

Amazing Studio with a lot of classes to choose from! Awesome trainers! Organized and friendly front desk! Farrah is great with managing memberships and bookings! Marv makes the best shakes hands down! Check the place out if you haven’t yet!

Accidentally stumbled into Platform into Hiba’s cycle class in 2020. I was supposed to be in a complete different gym. This was a “universal match” and not any coincidence. Platform grew on me so fast that it became my second home, … المزيد

I love Hiba cycling classes the music is amazing we usually work on rhythm, on progression. Every time there is a new challenging segment. I wake up early on my day off just to join her class. The energy the vibe it’s is all worth it.

The studio is spotless, well-equipped for all kinds of workouts and has convenient parking options. I have attended the Yin Yoga sessions by Charlotte & they were amazing. The outdoor yoga sessions during the cooler months are brilliant.

Loved the cycling class i've tried recently with Coach Chelsea! Platform is the best fitness studio i've been in Dubai with its great facility, friendly staff, and expert trainers. Can't wait to go back and bring my friends next time!

Horrible experience, avoid this place. Some of the gym equipments are not fit for purpose anymore (like the cycling shoes) and the management doesn’t want to invest a penny to make things better for the members. … المزيد

The best workout classes in Dubai for sure. I’ve tried ALOT. Staff and Instructors are awesome and the whole place has a very good vibe. Hiba is my go to for the spin class because her playlists and energy are unmatched.

I took my first cycle class in their DIFC gym, and I signed up right away. Annie and Chelsea are amazing! Great energy and guidance. The gym is very well maintained by their excellent staff. Worth every penny …

The Platform Studios made me realise why I can't go a day without training. The trainers are amazing, they helped me to seriously get my fitness goals to a different level. 100% would recommend them to anyone!

I was charged 2 times for one class. I paid online and then the staff charged me 142 dhs for the class at the branch in DIFC. I don't recommend this gym to anybody honestly they have no sense of … المزيد

Great gym, lots of options of classes with lots of different and great instructors. Have been going here for a few years now and it feels more like a community than a gym. Would recommend giving it a go!

An amazing experience so far! I attended Reformer Pilates and Ride and enjoyed it so much professional instructors and energetic environment! Definitely will continue and try more classes! Well done

I love this gym so much!! Instructors are absolutely amazing - particularly Adam’s cycling class! Playlist and energy are immaculate & don’t get less good with every repeat! Highly recommend

Excellent HIIT class! I felt really comfortable even though it was my first time attending. Great workout without it feeling demoralizing. Going back as soon as I’m back from my summer break

Platform isn’t just my gym, it’s therapy for me! The staff and coaches are amazing, always greet you with a positive smile. The trainers are ver well knowledge and focus on your progress!

This place is just a waste of time. Even if you are one minute late they don’t let you in the class. They forgot they are based in difc and most of the people are too busy working.

I love The Platform Studios! Excellent Yoga teacher and up to date fitness techniques! The vibe is so young and energetic! I feel I am at home there! Highly recommended! Nadine A

Everything here is perfect, and all the staff are trained to follow the company culture. The only thing is their attitude destroyed my day. From my heart, it’s the worst one.

love the workouts at platform esp the Pilates Burn and Barn. The movements are small but very effective, and great tining. The trainers are all amazing esp Mila and Natasha

I love the vibes, I love the energy, cool environment, amazing staff and least but not last the best trainers ever....I'm literally addicted to Adam's ride class. … المزيد

Studio has such great classes! However, some really poor form coaches (eg. Adam - typical troubled individual that exerts his passive aggression as a defense mechanism)

I attended AD’s ride class and greatly enjoyed it in the past. Today, I came in for the ride class and there was about one minute before the … المزيد

Its always the best all the classes today i did Bar with Arial she was just amazing her and energy was great to start my sat

Amazing experience! I love design , equipment and facilities. Stuff is very friendly and the best trainer Megan!

This is the best studio in difc area, the ride class with Adam is amazing, I like to combine cycle+HIIT.

Great instructors and very kind staffs. The best boutique gym in the area

Love the riding class with Chelsea! It’s such a viiibeee! Wohoo! …

One of the best in town! I really enjoy the HIIT and yoga classes here

The best gym in Dubai, staff and coach are superb

Amazing place. Love HIIT workouts the most …