We would like to extend our sincere gratitude to the incredibly talented Dana for creating and gifting a wonderful "Ласкаво просимо до Канади" (Welcome to Canada) bouquet to our Ukrainian Grandmother! She just arrived to Toronto from Chernihiv. At her 90 years old she went through a lot of horrors in these past two months. Such a sweet and supportive gesture touched her and all of us so much! Knowing that people in Canada care about Ukraine brought tears of joy to my Grandma's eyes and lifted her spirits! This custom made flower arrangement has a very thoughtful design, which includes the blue Corn flowers (the flower of Ukraine) and a yellow rose. Lilies made for a nice surprise by opening up in a few days thus giving us more time to enjoy the beauty of the bouquet. Dana also included a personal welcome note with a message in Ukrainian language! The arrangement has kept for over a week now. So come to the New Leaf for flowers, find a caring Friend :) Dana and team provide exceptional customer service and great selection of quality plants and flowers for any occasion. Дуже вам дякую, Dana!!

BEWARE!: I bought a healthy looking houseplant (pepperonia) from this store which started to wilt and discoloring no matter what did (I am an advanced plant grower btw) It kept deteriorating for months but nothing helped (various watering / temperature / light / feeding regimes tried). In the very last effort to save the plant, suspecting an underlying root rot problem, I decided to get to the root ball. To my surprise there was no roots in the pot. All plant's roots were collected and terribly jammed in a tiny synthetic sack of the size of a finger nail buried under the topsoil. It doesn't decompose and it doesn't allow roots to grow or to reach soil nutricients. The plant simply starved. Someone did it on purpose - the potted houseplant was designed to die within several months after the purchase from this store so you would come to buy a replacement. I don't know who to blame for this sick idea - the store owner or its suppliers, ...but even if it is a supplier then why does he deal with so sick people?

Nice people and bought a healthy plant from them. It was kind of lopsided due to how it was displayed in the store, but not a big deal just need to rotate and provide light more evenly. The reason I knocked 2 stars off is because I also bought soil from them on a separate occasion and it was infested with fungus gnats. Seemed fine at first but I have transfered the soil into ziplock bags and when I started having the gnat issue, I looked at the bagged soil and it got a bunch of gnats inside the ziplock. After weeks of trying to use natural remedy to rid of the problem. I ended up getting new soil and repotted ALL if my plants. It was an annoying, time consuming and expensive experience. Some of my plants lost leaves from the shock. I actually hesitated in getting a plant from them, afraid to bring back more pests. But after a 2 week quarantine (for the plant), the plant turned out to be healthy.

Wow. I've been to a ton of florists in the city but this one is by far the best not only in terms of options but also customer service. I came in the morning to get an arrangement made and they told me they can get it done within the hour. When I came back, it was more beautiful that what I had imagined. Last minute I decided to have the flowers delivered and they were able to quickly accomodate and get the flowers delivered today. ON TOP OF THAT, I forgot to take a picture of the flowers and when I called to ask if they can take a photo and email it to me, they happily obliged. All of that to say, it wasn't just the best customer service I've received at a florist, it was the best customer service I've received. Period. No other establishment can top this place. Highly recommend.

Honestly maybe I came on an off day? Nice selection and I'm sure the arrangements are beautiful. Fresh cut flowers felt wonderful. But I didn't feel welcome at all I felt like a kid in a rich fancy boutique and that they thought I didn't have money to spend. No one came to help me or ask me what I was looking for. Eventually one girl came as I was looking for a woven basket planter. She was really the only saving grace for me customer service wise. I spent $50 that day and as happy as I am with the planter almost want to return it and give business to another local plant store with great customer service that makes everyone feel wanted, no matter how they look. Did not see any of the glowing reviews written here from the owner.

I had such a great experience with Mother's Day flowers! I ordered an orchid and a jade succulent for Mother's Day using their website, called beforehand to compare different types of orchids they had available and they were super easy to work with, sent pictures of what they had. We were very happy with the end products. The orchid had many bulbs and looked to be in great shape (best orchid I've bought by far) and the jade succulent also looked a little larger than expected. I'd buy from The New Leaf again!

Stopped by a week before valentines day to create a custom bouquet, i showed up 2 minutes before close and both ladies inside didn't mind at all. The one ladie that helped me was very helpful and listened to everything I wanted and made the most beutiful arrangement, and had a smile the entire time. They even made sure to deliver it on time. I highly recommend The new leaf to anyone looking for plants, flowers pots and more. My wife was blown away. Thanks so much for the brownie points!

I dropped in to pick out a couple bouquets for gifts (after being thoroughly ignored when I walked into Ladybug down the street) and asked for help selecting flowers and greenery - not only did they help me put together two beautiful ones while respecting my budget, they also took the time to arrange them for me very professionally in my vases and box them up for transport. I was incredibly impressed by the very friendly and helpful service and will definitely be back!

I’m a repeat customer of New Leaf Florist. What keeps me coming back is the amazing service and the beautiful, healthy floral arrangements and plants they have. I always order floral arrangements from them for any special occasion and recently, a Monstera plant was placed on hold for me after contacting them about wanting to add one to my plant collection. The long and short: amazing staff, great service, beautiful floral arrangements and plants!

First off it smells amaaazing in here! They have a beautiful assortment of plants & flowers & accessories. I bought a mister here that was a little faulty, went back several weeks later to get it fixed (my own bad for procrastinating that). They were so kind, ordered another one, replaced the faulty piece, tested it before giving it to me - and I had a working mister in less than 24hrs!

I have to say my experience with the New Leaf was great! Excellent communication when they were uncertain about fulfilling part of my order, and the arrangement was better than I could have imagined. Definitely a stand out florist compared to the various other stores/sites I've used to send flowers. Already placed another order and will be back again in the future :)

We used The New Leaf for our wedding flowers. They were amazing to work with, managed to do everything we asked for within our budget - Erin was wonderful to work with. The bouquets and floral arrangements were better than we could have hoped. And they were delivered right on time (even a bit early!) and set up properly on the big day. THANKS ERIN / THE NEW LEAF!!!

We had 3 large displays delivered for a Dutch friends Celebration of Life event yesterday. They were simply fantastic. Beautiful colours of the Netherlands and even the Tulips, I'd requested (although difficult to souce at this time). Every aspect of the order was not only met but exceeded our expectations! I would highly recommend their services and products.

Worst customer experience. They did not deliver the flowers as ordered then lied about contacting me. No trace of calls to my cellphone, no messages left as they claimed. Took them five days to call and ask me what to do, at first they were hesitant about a refund. Owner was extremely rude, highly confidantional and hung up on my when she didn't get her way.

We ordered a bouquet to lay at the burial of my Mom’s ashes, along with some individual stems for people to place on the urn. The bouquet was exquisite and included the (Ukrainian) sunflowers we asked for. The individual carnations were a colour that I can’t even describe. Just beautiful. The folks in the shop were also amazing. Highly, highly recommended!

Came in looking for some ideas on plants that I could get for my condo and Erin spent almost an hour helping me. She's knowledgeable and very friendly, and took her time explaining which plants would be suitable for my condo's conditions. I would recommend this shop for anyone looking for plants or flowers. I bought 3 plants and will continue coming here.

Super awesome florist. They have the most gorgeous plants and cute home decor items but the real reason to keep going back is the awesome staff! I needed fresh pet grass for my bunny who was struggling to eat hay because of dental issues and they were able to get me plenty for a good price in no time at all! My bunny is thriving again!

First time ordering from our local New Leaf and they knocked it out of the park! Quick turnaround time, beautiful arrangement (we LOVE the little RV and are going to keep using it!), and the delivery couldn’t have been better timed for the occasion. Certainly the first order of many more occasions in the future! Thanks New Leaf!

I was so impressed by the customer service I received on what was a busy Friday night on December 17,2021. I popped in, unplanned, to get a back up arrangement for my partner’s anniversary gift, original lost in the mix from another supplier. All staff were attentive and eager to ensure my experience was good. Thank you ❤️

I’m currently living in New Zealand and don’t have a local number and wanted to surprise my friend and didn’t have his number either, and in spite of me being a giant pain, they managed to deliver a gorgeous bouquet to my friend and brightened his day. Thank you so much for a great, above and beyond service! …

Looking for a gift option (during covid) and unable to browse in store, I called from the sidewalk looking in and was assisted in finding something over the phone/through the window. Within 10 minutes I had my pretty and well packaged plant gifts ready for curbside pick up and was on my way. Many thanks!

Dealing with Kevin long distance was a pleasure and the floral arrangement sent to my daughter-in-law was more gorgeous than advertised, exactly what I wanted. Delivery was right at the appointed time. Highly recommend this shop and I will definitely shop there again! Cynthia Hillier, Kincardine

I bought a rubber plant from New Leaf in December 2012 as a gift for my partner. It's still healthy and beautiful to this day and I thought I'd write a review. I went back in my emails and they were so helpful and kind (it wasn't an easy order to procure at the time), I had a great experience!

I called yesterday to have a custom bouquet+vase made and delivered same day. Even over the phone, the florist understood the style I wanted. And they delivered it that afternoon. The recipient loved the gesture, loved the style and was overjoyed. I couldn't be happier with The New Leaf

Ordered a Christmas arrangement for my partner's parents - it is beautiful and I'm very pleased! Very similar to what I ordered on the website and gorgeous fresh flowers. They were beautifully wrapped as well. It's my first time ordering from The New Leaf but I'll definitely be back!

Went by a bit after closing but Dana let us in to choose some flowers for an anniversary my daughter and I were going to. He was so kind, let us take our time and just lovel. I want to say thank you again for staying open longer for us. The flowers we chose and candle were perfect.

I ordered some flowers from here today. I must say - I am VERY impressed! The flowers are absolutely gorgeous! Thank you so much for such a beautiful and elegant arrangement. Amazing flowers and amazing service! I highly recommend The New Leaf Florist.

Staff was in contact with me, very friendly and helpful, delivered the flowers on time and the arrangements were more beautiful than I expected. Glad I ordered over trying to make my own. Definitely recommend New Leaf and will order from here again!!!

Small selection but very healthy plants. The staff person was polite, friendly and put me at ease but didn't know care instructions for the plants they sell. Handouts or info stakes would help. Why purchase a living thing I can't properly care for?

Beautiful arrangements and wonderful service. I accidentally sent a bouquet to someone on the wrong day - New Leaf went to deliver it, and when they realized my mistake, they called me and we worked-out a solution immediately. I was very impressed!

Been here a few times to pick up plants for my apartment and I will definitely keep coming back. Everybody is friendly and knowledgeable and I just have a great time browsing the store. Highly recommend it to anybody in the neighborhood!

The New Leaf are an extraordinary business. They personalized a magnificent orchid display for our family by incorporating several personal touches. They are not just Florists, they are compassionate and empathetic Artists.

New Leaf was recommended to me by a friend so I called to order flowers and spoke with Erin. It was truly a pleasant process. She was very patient and assisted me in a very courteous and professional way. Great experience!

Dana and his crew are so freaking attentive! My house plants and outdoor plants have loved life since I discovered this place. They are so informed! You can Google all you want, but these amazing humans know their stuff!

Great experience ordering flowers over the phone, same day service. The lady was super patient and explained everything in detail A+. Didn't want another clear glass flower vase, so I love that they offer animal vases.

Great selection of plants, flowers and arrangements. Very friendly and helpful staff. Will definitely recommend The New Leaf to anyone looking for flowers. Thank you for your help in selecting my plants. Love them!

I ordered an orchid for a friend's birthday from a very helpful clerk at New Leaf. My friend was extremely pleased with her two stemmed beautiful orchid. She emailed me a photo...it is indeed gorgeous. Thank You!

Ive ordered a couple of arrangements in the past. Friendly helpful staff, that ask you a few questions to help asses what you need. Im always extremely happy with the arrangements that I pick up later.

Great neighbourhood shop, plants are always happy and staff is very helpful and informative! Have gone here several times to pick up plants for clients and myself! Thank you!

I want to express my appreciation to New Leaf for the beautiful Mother’s Day arrangement that my daughter ordered for me! The bouquet is absolutely beautiful!! ❤️ …

Absolutely fantastic personal service. Outstanding quality, selection and pricing. Best I have ever ordered. No joke. And I send flowers often. Thanks for great service!!

I called for a same day arrangement and they accommodated me no issues. The flowers were beautiful and lasted a long time. Really cheered up my mom’s day.

Would love to support small businesses like this and shop local but never open. Can’t go on evenings because they close early and closed on Victoria Day.

Everything was perfect from the order to the arrangement and the delivery. The lady on the phone was helpful and saw my vision right away. Ty so much

Great local shop for all your green needs. Great staff to help you out even if you just need some advice. Love the vibe and selection available.

New Leaf did a perfect standing spray for my father's funeral last year. They were kind and worked within my budget. I can't thank them enough.

This place is my go to. Whenever I need to leave a thoughtful gift with someone, they always help me with simple, but striking arrangements.

Came here a few days ago to pick out a bouquet and it turned out so pretty! Prices are also really good compared to others in the area

Dana is great and attentive, also very professional and helpful. Totally recommend this place, it is a gem in the city! …

Sent an arrangement for my parents' anniversary. It was lovely, and they were pleased. Excellent quality and great service.

Absolutely gorgeous arrangement of fresh, unusual flowers; all quite fresh and lasting; will be back for roses next time.

Very clear communication on delivery, amazing plants, and a super cute pot to boot! I highly recommend The New Leaf :)

This place is so great and everyone is very kind! They always make the most beautiful "boo-quets" for Halloween!

Love this place ! The staff are friendly and very helpful and I haven’t had any issues with any of my purchases.

Bought a housewarming plant for my friend. Great customer service and selection. Will be going back for myself!

Great selection and quality. We come for the plants as well as cute pots. Great service from all the staff.

Owner was so lovely and took extra time to walk me through the care of my new plant. Small but lovely shop!

Order your arrangements from this wonderful shop! Friendly extremely, beautiful shop, fantastic service

Delicate plant store of the neighborhood, friendly staff and a decent variety of plants to choose from.

I bought some exotic plants here and staff are super helpful with detailed home care instructions!

Lovely plant shop with lovely ppl. Also my cat love the plant and the pot I got for him. …

Had a plant transplanted as I had in water for 3 months. Now this plant is exploring. Thank you

Never be ashamed coming into new leaf, even if you kill plants more than keep them alive!

Everything you could be looking for in a plant and full service flower shop. Delivery too

The flowers are beautiful , the staff extremely helpful, flower delivered as requested.

Very easy to talk to and answered all my questions. Had many options for flowers.

Gran surtido de flores y detalles para regalar o para disfrutar para uno mismo.

A simple florist but with knowledgable and helpful staff. Also affordable!

Cute little flower shop. Friendly courteous staff. Prices are reasonable.

Fast, friendly and great customer service. Great selections and products.

Excellent customer service. Very knowledgeable as well. Highly recommend.

Great local flower and gift shop. Very helpful staff, lovely experience.

Made our order very quickly and professionally! Would return here.

The workers are professional and kind. The service is top notch!

The service is outstanding. Always very helpful and informative.

Beautiful arrangements. Great customer service. Very helpful!

Fast, courteous and excellent service! I highly recommend!!!!

I really like my Orchids that my husband gave me. thank you

Ordered catnip from here! Very friendly and helpful staff.

Nice store, but got plants with spider mites a few times.

Great place for special gifts and amazingly helpful team!

Friendly staff. The plant i bought here is thriving :)

Great spot with a good selection of affordable flowers

Very good service and fair prices at this flower shop!

Great prices, super knowledgeable and helpful staff!

I love Carly's work, mind and passion for flowers

Lovely flower shop. Great and friendly service.

It was great service and quick on delivery.

cute store and super friendly staff!

Awesome products! Service with care!

Lovely store with friendly staff!

Excellent place! So helpful!!

Great service. Great flowers!

Great and speedy service!

Super friendly service

Very knowledgeable

Beautiful …

A nice shop