Excellent hotel. Would have given 5 stars but the AC in the room was hard to control. The fan speeds, had low, medium and high but it was either off or on full blast and it was somewhat noisy and irritating blowing on us as we were sleeping. Also in the morning it didn't seem to get cold but if we opened the door to the hallway, the hallway temperature was about 15° colder than the room. I did not mention to the front desk, I'm sure they would have tried to address it the best they could but we were only there for one night and that was fine. Also, given the quality of the hotel, which was excellent, the bathroom could use more hooks to hang dirty or damp towels and possibly a magnifying mirror. The front clerk upon check in, I forget his name, I wish I remembered as he was excellent. Excellent. And beyond! The total staff was excellent. The location was excellent for us, in the center of every place we wanted to go. We did not eat there but everything looked top notch. I would definitely recommend and I would definitely look to go back there again.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Great value

I've stayed at the Metcalfe several times, but was disappointed in my recent stay. The rooms, service and location are fine but it is lacking amenities. They used to have a pool so I didn't think to check that they still had a pool - they don't! It has been replaced by a small not very exciting games room. I like to swim when I'm at a hotel, so that was a let-down. We read on the website that they have a happy hour (Apero) from 3-6 pm in the lounge bar, so we thought we'd try that out only to be told that they were not doing this during the holiday season. I said it's still on the website. The server checked with the manager, who just said no, without any apology. (They have drinks and dinner, but not the specials advertised). Finally, our room was on the 3rd floor and you can definitely hear noise from the lobby lounge. There were loud kids even after 11pm. The front desk staff were lovely, and the server in the lounge was pleasant but I don't think I'll return.
Rooms: 4
Service: 4
Location: 4

Thoroughly enjoyed our stay at the Metcalfe. The hotel lobby design is gorgeous. It is definitely the standout feature. The in hotel restaurant “Cocotte” is also beautifully designed although we didn’t eat have a chance to try it out. The rooms were your basic modern style hotel room. They are clean and comfortable but do not stand out like the rest of the hotel design. Location is great. Easy walking distance to Parliament and all the downtown attractions. There was a mixup cleaning our room but when we mentioned it to the front desk they rectified the situation quickly. The room wifi was very slow when we first arrived. For $10/day you can upgrade. We didn’t and found it was fine the rest of our stay. The design alone makes this place worth returning. I would not hesitate to stay here again.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Romantic, Quiet

BLOWN away by this hotel, the lobby was absolutely jaw dropping and so inspiring to work from. We stayed in a junior suite, which was very comfortable and clean. We loved the free Nespresso that was included in the room. We also made great use of their gym and games room, that had a basketball net, table tennis, and a putting green. We had brunch one morning at their onsite restaurant, Cocotte Bistro, which was excellent. Friendly and professional staff made our stay unforgettable, would highly reccomend this hotel to anyone in need of a short or long term stay in Ottawa!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Rooms
Very clean, comfortable, and spacious.
Walkability
Within proximity to local restaurants, shops, and attractions.
Hotel highlights
Luxury, Romantic

Our first stay at the Metcalfe left a strong impression. The staff wonderful - friendly, professional, and attentive. The suite we stayed in had hardwood floors, which is a very pleasant upgrade from carpeting typically found in hotels. The breakfast from the in house café was among the best we’ve had while travelling. Much better than “hotel” breakfasts. Comfy beds with high quality pillows and bedding. All in all, The Metcalfe is an above average hotel. In my opinion, a better choice and value than the chain hotels. Will definitely book again!
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5

The Metcalfe Hotel in downtown Ottawa is a stunning blend of beautiful design and exceptional comfort. The aesthetic appeal of the hotel is captivating, making it a visual delight for guests. The comfort level provided is top-notch, ensuring a truly relaxing stay. To top it off, the unexpected complimentary upgrade added an extra layer of luxury to the experience, making it even more memorable. Overall, a fantastic choice for a stay in downtown Ottawa.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

This hotel was exceptional! We stayed there for the weekend with my girlfriend and we had an amazing experience. Every single details has been though off thoroughly. The atrium is beautiful, the food was great and the people in reception are super welcoming and kind.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Walkability
It is three blocks away from the parliament and next to one of the main streets with tons of restaurants.
Hotel highlights
Luxury

This was a fantastic place to stay. The room was big and had everything we could have wanted (smart TV with chromcast, USB chargers on lamps, nescafe coffee maker, BIG comfy bed and a nice shower). The lobby was stunning (we saw people taking wedding photos there!!) and they had games and amenities we didn't even get a chance to use, but it looked fun. Caleb at the front desk was SO helpful and he gave us top notch service. All in all, a really great stay!
Rooms: 5
Service: 5
Location: 5

This was our first Hotel on a 2 week trip from Ottawa to Quebec City and by far the best place we stayed. Everything about this Hotel was fantastic from the service at the front desk, the quality of the rooms, the restaurant and of course the location. This hotel is literally steps away from Parliament and some of the other major tourist attractions the city has to offer. 5 stars all around, will definitely be staying here for our next visit to Ottawa.
Rooms: 5
Service: 5
Location: 5

Stayed for an evening and booked the Celebrate Love package. We were so happy with our stay from our first greeting, to the rooms and departure. The hotel was quiet and relaxing, and just what we were looking for. Stunning hotel in the heart of downtown Ottawa. Thank you Metcalfe Hotel and staff for a lovely stay.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Romantic, Quiet, Great value

I stayed here for a work event. The location was centrally located to all of the key things in the Ottawa downtown area which was exactly what we were hoping for. The hotel itself is gorgeous. My colleagues and I enjoyed using the gym, playing basketball and pingpong and even a little putting green. Every interaction I had with the staff, at any time of the day or night were nice, welcoming and willing to help us.
Rooms: 5
Service: 5
Location: 5

I was here for an event by CANFAR, and I really loved the atmosphere, interior design, and the food. Drinks were great too! The interior has some stylish furniture with beautiful lighting and design. - Great location; right in downtown. - Great interior design. - Great décor. Definitely coming here for more events in the future.
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

I really enjoyed this hotel! Nice and quiet, clean, comfy and great choice using products from Le Labo. I needed a bucket for ice and an employee by the name of Rich dropped everything he was doing to get me a bucket from the basement and walk me to the ice machine. 10/10 Service!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Good experience. Super friendly staff. Great location. Lovely lobby. Comfortable bed and pillows. Great gym. Solid wifi. Minor complaints only: The elevators ding constantly (like a truck backing up) for no reason and it can be heard in the rooms. The cafe has a very limited tea selection. The ventilation system is super loud.

Noem at the front desk saved my life! Despite a completely booked hotel he was able to get me in when we discovered I'd booked the wrong dates. He didn't even break a sweat and was so nice all the while. Gorgeous but unfussy modern/old fashioned hotel. In love!
Rooms: 5
Service: 5
Location: 5

Amazing hotel however bring your own pillows. Id give this place a 10 if I could overall but the pillows were unfortunately so uncomfortable. Which was odd because the bed was the comfiest ever. But as a hotel, sleep quality is also as important as aesthetic.
Rooms: 4
Service: 5
Location: 5

Very friendly and helpful staff. Food is delicious. The hotel is super clean. Lunch is garlic mashed potatoes, steamed veggies, roasted chicken or steak spears.
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet

I was very pleasantly surprised with my first stay in this hotel. The hotel and rooms were very modern and comfortable. The staff were fun, accommodating and knowledgable. the games area was a really fun place for our group to warp un the night.
Rooms: 5
Service: 5
Location: 5

We stayed here for a work event for almost a week. Beautiful, boutique style hotel with very friendly and accommodating team members! Great gym, and even an open gym with a half court, ping pong, and putting practice green.
Rooms: 5
Service: 5
Location: 5

We enjoyed our stay at the Metcalfe Hotel. Everything is new and rooms are well equipped and of good size. The location is central, and they have a nice restaurant downstairs.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

I've been to the Cocotte Bistro and Metcalfe Hotel 3 separate times, the 1st to go on a site visit, the 2nd time to do a creative wedding styled shoot (business), and the third time to attend an intimate event. While I was there, each time

What a prestine hotel! It was amazing. The only disadvantage, and it was only for me at the time, was that it was farther from where I was supposed to be, but it was actually the less expensive hotel but a much better quality hotel than

This was our second stay at the Metcalfe, and unfortunately it was not as good as the first. For a luxury property, the service was lacking. When we checked in we were told they upgraded us. When we arrived to our room, it was a classic

Visit the Cafe attached to the lobby. Wonderful Looby full of books that you can read, feels like a home den. Staff is very friendly and welcoming to those just visiting the Cafe. I am certain that it would be a nice place to stay. More

Excellent service experience in dealing with the front desk staff (who were very attentive and informative). Location is a quick walk to many major sites of the city. Some hotel atrium noise might be audible depending on which unit you

Great central location in the capital. In a word, the lobby is great and the rooms are spacious and equipped with all imaginable facilities. But the look inside is really an "eye catcher". All very well laid out.

Stayed at The Metcalfe for New Year’s Eve. Caleb and Talie were exceptional and would recommend this spot to anyone looking for a boutique hotel experience. Great spot for walking to nearby food and bars. More

Had my birthday dinner at the Cocotte bistro. Great service (Thank you Kirsten) our dinner was very good. Planning to go back. More

Great staff! Pretty rooms but small. It's a great place. Restaurant in the lobby and Very well done lounge area as well. More

Great experience, valet parking was a big plus! Super friendly staff, very clean spacious rooms
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