On April 17,2021 we purchased a powered love seat recliner. (The Brick South Edmonton Common). In September 2023 the recliner needed repairing. There were structural issues and the electronics would not work. We had purchased a $400 five year extended warranty. The technician ordered parts. A couple of weeks later we were told the parts were "unavailable". Really? The recliner was only two years old! We were offered two options: choose a replacement and pay the difference if it was more expensive. If we chose a cheaper unit we would not be refunded the difference! The other option was to keep the original recliner "as is". No extended warranty coverage! We would also be given a store credit equivalent to 40% of the purchase price. The remaining 3 years of warranty coverage would be forfeited no matter which option we chose. We were given one week to make up our minds. My wife asked for a copy of the technician's work order so we would know exactly what was wrong should we decide to keep the recliner and take our chances. The Brick would not provide this. We asked to speak to the technician. The Brick would not arrange this. Numerous times my wife ended up arguing with the customer service department because they were unwilling to put in writing what she was being told. I tried contacting the head office in Edmonton to file a complaint. No one answered. A recording instructed that I leave my name, number and purpose of my call and that I would be contacted within 48 hours. I was never contacted...not even a week later! I tried a second time. No call back! On the sales invoice it reads, "Our commitment is to you ...our customer" This declaration is not worth the paper it is written on! The Brick has lost our trust and we will not be giving them our business ever again!

ZERO STAR, not recommend Firstly, they forgot to deliver my sofa and brought a damaged washing machine and the wrong dishwasher. Secondly, they attempted to deliver the washing machine again, and it was damaged and rewrapped, indicating it was a returned product. After the third attempt, I received only half of the sofa, with one seat missing, claiming it was out of stock. They assured me it would be restocked by the first week of January, but when I called after that period, they informed me it’s still not in stock and expected by the first week of February. Every time I call, they keep transferring me to different people without a solution, suggesting I contact various individuals. Despite delivering the sofa on the same day, I had to pick up the microwave from the warehouse myself. The constant need for my presence during deliveries led me to take five extra days off. Overall, the lack of customer service and ongoing delays make me advise against choosing this store or brand. They seem unable to resolve issues promptly, causing unnecessary inconvenience. Additionally, within just 15 days, one of the dining table chairs has already broken. It’s disheartening to realize that despite spending money on warranties, the overall quality of the items from the store, especially The Brick, appears to be lacking. This experience has left me questioning the value of my purchase and the additional investment in warranties, feeling like a wasted effort and money. The last person you need is consistently unresponsive, on vacation, left early, adding to the frustration of the lack of action or resolution. This compounds the issue, as getting a response to calls and emails seems to be an ongoing challenge with this store.

We bought a couch from the Brick at the end of November when it was delivered it had no legs with the couch when we actually got through to someone (no one ever answered the phones) they told us our only option was to order the legs and they would be shipped to our house in 3-5 business days well a week went by and we still did not receive legs for our couch so we contacted them again and were told they would be at our house by the end of December and again our only option was to wait. The end of December came and they still did not arrive in which we contacted them again and are now told they are sending them but it will be the end of January and that if we haven’t received them by then we can do an exchange in which I said why were we not given the option of an exchange in the first place instead of waiting the apparently 90 DAYS that it could take to receive the legs for our couch!!! (We were never told 90 days until now) We are not happy with the customer service and cannot rate how the couch is because we have yet to even be able to use our couch! Absolutely horrible customer service and will never shop at the brick again nor recommend it to anyone.

We had the pleasure of working with Sangeeta & Bibin during our recent purchase at the South Common location and we couldn't be more satisfied with the experience. Sangeeta and her manager Bibin went above and beyond to ensure that we found exactly what we're looking for. Their product knowledge was impressive & they patiently answered all our questions, helping us make an informed decision. What truly stood out was their friendly and approachable demeanor. They made the entire buying process enjoyable and stress-free. They demonstrated a genuine interest in our needs and preferences, and their recommendations were spot on. They were never pushy, and we felt like they had our best interests at heart throughout the transaction. Thanks to them both, we not only found the perfect product but also had a truly pleasant shopping experience. Their professionalism, expertise, and customer-centric approach make them a standout salesperson. We highly recommend Sangeeta & Bibin to anyone seeking exceptional service. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Pathetic service. Don’t waste money here. They will sell you mattress without letting you know that item is not in stock. Once you pay the money then they will tell you that you will get it a week and that too you will get a call. Then you have to keep waiting for call which will never come then customer has to call and someone on phone who doesn’t care about anything will answer the phone , tell the same story you will get a call blah blah blah. After that you wait for another 6-7 days then you have to go on store then they tell you it’s not in stock. It will take another 5-6 days. I Applied for cancellation god knows how long will it take now to get money back. I wish I could give rating in minus. Don’t waste time and money here.

Service from sale person was good. They got the money and the brakes came on. Awaiting order over a month. Called and called and called customer service to find out customer service it none existence. Purchased from the Brick a couple decades ago and said I would never again. Well I did and things only got worth. Don't waist your time or money unless your just window shopping for ideas. See something you like then Purchased from a reputable store. Their product will more than likely be of superior quality anyway. Kicking myself for going against my word just to find out there was a reason I never purchased anything from the brick in the last couple decades. Buyer beware is all I can say.

I used to not like The Brick for some reason, but they had some good deals so I went to check them out. I have to say, I’m am SO impressed with their service. My salesperson Seema, has been a pleasure to deal with! Helping me along the way with anything I needed. She even gave me a cell number to text with any questions! And the delivery service was also very good! I got an email two days before, another message the day of with a time frame, a text when I was the next in line for the delivery, and a phone call when they were 3 minutes away. The delivery was flawless (no damage to anything) and I am very happy with my products I purchased. Definitely will be back! Wonderful service!

Poor customer service. This store wastage of money and wastage of time. Not satisfied. We spent our money we are not taking anything for free. my family and I visited your store in hopes of purchasing furniture and appliances. To my surprise, I stood at the customer service station for a staggering 30 minutes, yet no staff member acknowledged my presence or attempted to assist me. It was a frustrating experience to be ignored entirely, especially after actively seeking assistance. Product quality is zero.

Went in to look at a specific mattress brand. The young lady led us to another, great mattress, $2800 on sale for $1100.00, perfect for my husbands sore hip. No problem to return if there was the slightest problem, brought up a few scenarios, no problem, anything we wanted they would do for us. Worse mattress we have ever had the misfortune to sleep on and that was the good part ... customer service clerk rude, lectured us on policy ....keep your money in your pocket, once they have it, it is gone.

We were very happy with Sangeeta, our sales consultant at the South Common Brick location. We purchased our new life style bed and mattress and Sangeeta provided excellent follow up service, answering all aftersales questions without delay. The delivery time was as forecasted, prompt and all garbage was taken away. Sangeeta made sure to check with us to ensure that we were happy. Looking forward to great sleeps!

I bought a bedroom set from the Brick yesterday. Halla was amazing and even helped me on her days off when I needed to change up the order. She was patient and pleasant and made sure I understood everything and was happy. I found the order process online to be confusing and she made it all great. She is one of the best sales people I have ever dealt with by far. Just FANTASTIC!

My salesman Rupak Shah was absolutely wonderful. He spent a lot of time with me until I found what I wanted. Very very patient and understanding could not ask for better. When I go back to the Brick I will go back to him for whatever I need at the time. The delivery team was also excellent very efficient and kind The best experience I have ever had at the Brick

Came in to purchase furniture - great quick service, sales rep, private payment terminal. Then, I wanted to make a change to the order, no more special treatment. Back of the customer service like for 30 minutes. Even though the sales person could handle the $100 payment, the store was now “too busy” for him to help, which was 8 minutes later.

We had a great experience when we bought a dining table set from brick. A salesperson named MAKSYM M helped us finding the best deals and quality. I really appreciate his help and service as he explained all the things and cleared all the queries without getting bored or exhausted. He is happy to help and explain eveything.

Navneet J assisted us as we searched for a couch and love seat. She gave us space to look, but was also available to answer any questions that we had. With her help, we were able to find what we were looking for. She was friendly, professional and helped make this shopping experience a very positive one.

Max was excellent to deal with and I would recommend him. He was not high pressure. He was polite and managed to ensure we got the sale price on my daughters new couch and chair. It was a stressful time setting our daughter up for school and he made it easy. Items were in stock as well so quick delivery.

My range had a scratch and it was more then 48 hrs and I went to the brick and talked to salesman Sumit and manager Nilima and they were so understanding and helped me with the issue and replaced the range . Very good and professional service from both of them and will recommend the brick south side .

We had an issue with a sofa order (self-inflicted). Our salesman Rupak and South Common Brick management went over and above anything we expected to make sure we were happy customers. They basically fixed our mistake. We can't thank them enough. That's how you win repeat business and good reviews.

What a quick, pleasant experience I had today! Deepthi was so kind and efficient with processing my purpose and even offered to have my item brought to my car. Thank you so much!! I wasn’t positive if I made the right decision to go out today (Black Friday) but it WAS!!

Mr. Rupak Shah was amazing and very friendly! He helped us find our perfect bed and mattress. Exceptional customer service! He is very professional and respectful. We would recommend him to any customer who comes in. Thank you for your help Mr. Shah. Till next time :)

Rupak Shah did a really great job! He showed us all of our options and did a great job explaining the differences. He also was very patient with us when wr needed to confirm measurements. The Brick also had the most options of what we were looking for!

My boyfriend and I just bought a bed set from here. We initially were just coming in to see what the price would be like IF we were going to purchase. The lady helping us was very nice and helpful. Although it felt like we were pressured to

I was asked to be helped and checked on periodically and when I was ready to order, I had no problem finding a sales rep to help with my bedroom suite. I put my own suite together and she was still happy to oblige with my presence. My order

Most irresponsible ppl at this store. No after service. Even when I was a repeat client with more than $20,000 worth of purchase. Their delivery guys just left the items without setting it up even though they had instructions to set up. The

Amazing service and got best customer experience with Manjot. Nilma , Store Manager helped us to Provide the wonderful deal. She is the best sales consultant and very professional towards her job Looking forward to visit the store in future

The Brick is an absolute disgrace of a furniture store. Their "satisfaction guarantee" is legitimate scam, and is non-existent. The satisfaction guarantee only applies to UNOPENED products...how can I know if I'm satisfied with the quality

We purchased 6 chairs for our dining room as well as the 3 year extended warranty we were offered at purchase time. 2 years later one of our chairs legs broke, we figured this should be easy to get fixed or replaced under warranty since we

Navneet was very easy to work with and very helpful and patient. Not pushy with sales tactics and opened to explaining any questions you might have. She was also very respectful to give me the space I needed to calmly look through things.

Absolute worst customer service experience. Dealt with sales consultant, Srinivas Velanki. We purchased an LG Fridge and required pickup of our old appliance due to health issues. He advised delivery & pickup of the old appliance was all

Good luck with warranty claims when dealing with this store. I had to follow up repeatedly after putting in an online claim, finally issued a complaint and was contacted by the store within a couple of days. Had someone come to look at

Rupak Shah at South Common was extremely helpful. He informed us of all our options and was very accommodating. We were able to find exactly what we were looking for and his attitude was very professional and kind.

This is mine and my girlfriend's second time dealing with Neelam at The Brick. Always phenomenal service, friendly, looks to get us the best possible deal. We couldn't recommend her enough, Thank you Neelam!

Rupak shah from The Brick was such an amazing sales representative. He helped us select our bedroom furniture. He was with us for entire time and answering all our questions. Amazing customer service.

I came to bricks today to buy a sofa. Ali helped us with his amazing customer service skills. He provided extra detail which I did not know off and was extremely helpful. I am glad he helped us out.

Well my experience was good and I had a very good sales man whose name is Rupak. He is really nice and meet customer expectations in price and as well as providing good quality products. …

Pleasant experience with great customer service. Rupak shah is an excellent salesperson! He took the time to ensure the perfect fit furniture for our home. Got the best deal.

I love The Brick. I got an amazing deal on my fridge and dishwasher. Delivery and installation were 2 days apart, because of the weekend. Aangi was super helpful and patient.

FORCED TO CANCEL WARRANTY TO RECEIVE STORE CREDIT TO PURCHASE A REPLACEMENT FRIDGE purchased the Frigidaire professional fridge FPRU19F8RF and freezer with trim

I'm very happy buying sofa for my 1st dream home. All credit goes to manjot. She is amazing very helpful & kind. She is very knowledgeable. Impeccable service.

Our experience with Renu was a breeze! Quick, easy and efficient we had our sectional purchased within 30 minutes of entering the store on a busy day!