When I arrived to the station, the ticket was double what it claimed online. $96 vs. $44. On top of that, the train was late- first I was told it would arrive at 1:20 (originally scheduled to leave 12:37pm)....it EVENTUALLY arrived at 1:50pm. Then, another train had an accident and caused another "1-3 hour delay" per the train attendant. The train was supposed to arrive at 5:58pm....we didnt arrive to Miami until almost 8:45!!! Almost THREE HOURS LATE! When I asked the attendant who I could talk to, he blurted out the 800 number by heart (clearly this train gets a lot of complaints). And he said "you should yell as much as you want"...clearly sarcasm because when I did call- speaking calmly about the situation- I was told there was absolute 100% nothing they can do to amend the three hour hold up, because when I bought the ticket the tenent had told me the train was already running late (by 30 min). Now I don't know about you- I'm ok with a 30 min hold up- what I'm not ok with is getting in 3 hours late. For the time it took Amtrak I could have drive to Miami and back again. NOT OK. Amtrak Customer service- NOT OK!

Free Wifi, clean bathrooms, friendly and help service. Limited seating but short waiting times. Not sure why people complain. If your train is due to leave at 4:30 you don't get there 15 before time. Always arrive at least an hour ahead no matter where you travel from, duh. Not sure how someone can give it 1 star and never have even taken the train. I have riden Amtrak 5 times in 2 years and love it. I always am able to find a seat alone, I just wait till the train is going and find an empty seat. Don't like your seat mate? Then move. The seats are huge and lean way back, also have a large leg rest. Nice lounge car and even tho the diner car has only microwave food, it isn't the worst I've had. You can always just bring your own cooler and food. Plugs at every seat for charging. Large bathrooms, although I always bring Clorox wipes and wipe everything before I pee. Ever since I took my first ride from Tampa to Cary, NC I haven't flown again. It may take longer to get there but it is so much move comfortable and no hassle. I can take a cooler with drinks and food. One day I will get a sleeper car ♡

The station is a very cool looking brick building that complements nearby historic Ybor City well. The interior, however, could do with some repair. Digital screens accurately display arrival and departure times. But you should note, that we've traveled Amtrak with some frequency this year and we've never had a train depart on time from Tampa - not even close. Our last trip to Miami had our departure time delayed by 4 hours. You read that right. Four hours!!! The plus sides are that the train has seats with a ton of leg room, AC outlets, liberal luggage policies, and reasonable fares. Not driving also saves on parking costs and the stress of driving - instead of sitting behind the wheel, you can take a nap, read a book or drink a beer. Bottom line: if you take the train, plan on it taking the whole day. A two hour train ride easily turns into a 4 to 6 hour commitment. And a 5 hour train ride, can turn into 9 to 10 hours. So, pack a lunch (or two) and scrap your plans for the day; you're taking the train! Choo! Choo!

Historic Station with large waiting room. It only has 2 trains a day coming to it, Amtraks Silver Star. Additional seating is outside also. Bathrooms need to be updated. If you want to store your baggage, there’s only certain times the stations windows are open. I got there at 2:20 pm, to store my bags, so I could go return my rental car that was down by the port & explore the area without having my bags with me. The windows didn’t open until 3 pm. I happened see a staff member come out the room where they keep them when I 1st got there & asked if there was anyway to leave my 1 bag now. He pointed to the sign on the window & said it opens at 3. So I had to wait 40 minutes until they opened. He ended up being the same guy that took my bag anyway. I was the only person in the station at that entire time waiting. Staff really wasn’t the friendliest either. It was also $10 to store the bag for basically an hour & 1/2, since my train was at 5pm.

I have traveled by train from Tampa to Ft. Lauderdale four times this year as an alternative to driving. Yes it is a little more time for the train but less stressful and cheaper than fuel. Granted trains can run late due to unforeseen circumstances. Having read other posts where people say they wish they were informed of these delays. People do your homework. There is an app you can put on your phone that you can use to check status, also they will text you status update. Don't blame Amtrak they give you all the tools to stay informed. They do their very best to offer a good experience for train travel. I have had a two hour late departure and timely departure , but deal with it. Where else can you be going 60 miles and hour and get up and stretch or use the bathroom, take nap, not in a car. Enjoy the experience it can be fun if you let it. Thank you Amtrak.....................

Beautiful historic building, clean threw out including bathrooms, kind workers and security officers and plenty of seating room inside and out. I go to this station and ride the train at least twice a year and I have never had a problem except one and that's all the people smoking before they get on the train. We all have to get in lines to get on the train and the smokers do not care about the others who don't smoke or can't be around smoke. I have severe COPD and because of that and the smokers/smoke I have to get on the train very last because I have to stay away from the smoke. I always end up getting the worst seat but I never complained about it till now. I just wish Amtrak would not allow smoking outside the trains while people are boarding or unboarding. Other then that, this place is great! Well kept and it is beautiful.

I was nervous to take the Amtrack from Tampa to Miami for the first time due to some really poor reviews, however, my experience was wonderful. First, the staff at the Tampa Union Station were extremely friendly. The station itself is a very cool old building with lots of historic character. The train was only 45 min late, which is understandable as I learned that the route originates in NY with many, many, many stops before reaching Tampa. I did get a roomette for my daughter and I and it was amazing! So comfortable for the 5 hour trip. Our attendant Preston was absolutely wonderful and really went above and beyond to make our first trip enjoyable and comfortable. If you can splurge a little, you won't regret the roomettes. I am already planning our next Amtrack trip through a more scenic location.

Very unacceptable given circumstances I pray everyone ok in the vehicle strike. But is a customers/riders has agenda we have as well. You all should’ve routed us on a bus to Orlando and caught train from there. Or at least give a meal voucher for train delay 10/31 for all customer a seat upgrade or something. Half our money back or something. Comfort our wait every time I check status it’s getting pushed back. Not happy at all it’s late and getting later. With situations like that’s have a alternative route have greyhound on standby and route 92 back to Orlando and escort Tampa route back to Tampa as well cause you also have people waiting on family members and friends

Tpa station is nice, this is really about the ride. I would give Amtrak 0 stars if possible. Took the train from tpa to Fort Lauderdale. 2 hrs late. They cut off the food and wouldn't let me purchase anything the last 2 hrs. (Should have been eating dinner with family but missed it) Felt like I was being held hostage. The whole staff was ghetto and super rude. Wifi didn't work, they assigned me to a dirty seat with someone's left over drinks and food. The bathrooms looked liked something out of a Texas chainsaw massacre movie. I would highly recommend you save your money and drive

So this is a mini review of the station and amtrak itself. I LOVED the roomette. As a solo traveler it was amazing and the food was a better quality than airplane food. My attendant was great, funny and really personable. I had one issue with a power hungry little twig that walked behind me and was upset at me for going the wrong way but thankfully I never saw that guy again. This station was cool. It has an old fashion look to it and I really enjoyed it. All together a great time and GREAT experience. Check out my full tour just search MrBucketlist Roomette tour on youtube!

Amtrak Tampa Station was originally named: 'Tampa Railway Station.' This Tampa Historic Landmark was built in 1926. My Amtrack Ticket Agent - Erika - was superb processing a modification of my original ticket. Her professionalism, caring attitude & speed satisfying my request were outstanding. Thanks, Erika. Keep up the good work! P.S.- In 1990 the 'George L. Stuart, Sr. Historic Preservation Award' was presented to the 'Tampa Amtrak Station Renovation' by the 'Downtown Tampa Partnership' in 1990. This Tampa Amtrak Station Rocks!

Fail to see what is so interesting about this building really. Theres a few model trains, some stained glass windows, but not much else. Inadequate amount of seating for passengers. Staff friendly enough. *Major problem here is they do not gave designated smoking areas, smoking is allowed anywhere even on the platforms while waiting to board, giving others no choice but to inhale as well. While people have the right to smoke if thet choose, that still doesn't mean others should be forced to breathe it as well.

All in all it wasn't a bad experience. However my train was delayed by 4 hours. I had to walk over to the Publix and eat and relax. There were no attendance on duty while we were waiting but they were there 30 minutes prior to the train arriving. Train staff was friendly seats were comfortable and all in all it is a great way to travel. There could have been more Outlets along the wall and the bathrooms could have been a little nicer but I did feel safe and will utilize it says a mode of transportation again.

We travel Amtrak to Delray often. The Amtrak employees on and off the train are always courteous and helpful! I've read some ofher reviews, one from a guy who never rode Amtrak, but he wrote a one star negative review based on some other reviews that he read! Wow, that is crazy! We do not t live in a perfect world people, so if something goes wrong I suggest that you take it up with your God and don't blame the other fellow humans who are trying, most time, to do a good job!!

Station over last year has improved. It’s at least competent and decent. I like the retro touch of the station, and feels like I’m actually in the 1930’s. The renovated the seats, and I’m hoping they add more tracks and trains into Tampa. However, this station isn’t the best efficiency wise, but good enough for the traveler. Overall, the station still has potential, and that’s okay! I can’t wait to see on what this station will look like in the future if they fix it...

Experience was absolutely horrible. Was stuck on Railroad for over 3+ hours. Staff was extremely rude when asked when we are departing from the track. Didn’t make it to my designation till after 3:00 AM when scheduled for arrival for 10:40 PM EST. Lack of communication from staff and conductors about next steps and when we will be leaving the railroad. This was absolutely a horrible experience at Amtrak. Please be warned in case this ever happens to you.

Since I don't want to drive between Orlando-Tampa - Orlando, I4 nightmare, I am traveling in Amtrak trains. What is good? 1. $14 dollars a ticket. 2. Clean and safe stations. 3. FRIENDLY and HELPFUL personnel. 4. Clean trains, no smoking. 5. Very good seats, comfortable. 6. Easy reservations and E-ticket, all online. 7. No heavy traffic. 8. No CRAZY drivers and cars around you. 9. Amost always on time. 10. Just seat, relax and enjoy the landscape view

One of thee BEST ways to travel. The train was late but it is no different than a plane being delayed. The agents were personable and nice! Any question you ask they have an answer or will find you one. I enjoyed my train ride from Delray Bch to Tampa and back. All of the agents I came in contact with had excellent customer service! Some airlines like SW need to take a page out of Amtrak book!!! Amazing!!!

PARKING: I parked my car there for free for a 9 day journey up north, and was delighted to see my car unmolested on my return. In retrospect, I should have put in a steering wheel lock and hidden my stuff a little better, but still, no problems. Parking is also under an overpass so it keeps the nastiest weather off of it and keeps your car cooler out of the hot Florida sun. Will do it again next trip.

We "attempted" to take a one and a half hour trip from Tampa to Winter Haven, Florida. Not only was the train an hour late in arriving, but 6 unscheduled stops due to engine problems put us another hour and a half behind. When we arrived in Winter Haven, the return train to Tampa had already departed stranding us. There is absolutely no point in buying tickets that Amtrak cannot deliver on.

Amtrak really takes great pride in customer service.Especially foot passengers with special needs. I sure wish I was able to work for a excellent company as Amtrak. As far as Amtrak with transporting my scooter Amtrak probably wouldn't allow that in the bagage car. I do understand the policies and I will not argue with Amtrak because their policies must have valid reason.

Rode the silver star 10-29-22 from Miami to Raleigh NC. First time ever on a train and I can say there are some very rude ppl working on this train. Yell and don’t even take the time to listen to your question they just assume what your going to ask and then yell loudly. The guys name is Patrick…. Not a ppl person at all!! I will NEVER take this train again … I’ll fly

While the station was fine, and usually is... My recent experience with the Amtrak Police was surprisingly disappointing with while I do not object to the taking the K9 throughout the train, the handler was quite rude about it. The other officers seemed nice about it... It left me with some disappointment with the entire stop and experience with the Amtrak Police...

If you need to get there don’t take this train we have used it three times in the last month and a half every time it has been over an hour late took it to Miami was 3 1/2 hours late getting in they never have an explanation or an apology terrible service need somebody new to run this organization. I’m sure it’s being government subsidized we need to take that away.

Just a heads-up, anyone under 18 cannot travel without an adult(someone who is 18+; it doesn't need to be a parent or relative) as long as you are traveling together. Most trains are also delayed and makes frequent stops which is the main reason the trip takes so much time to complete. Otherwise, the staff is polite, and the train is clean and roomie.

Best experience . Purchased a ticket online for my mom but when I arrived at the station I was told she needed a wheelchair seat . Nadine ( I think that was her name ) made a call and arraigned for her seating to be fixed . And David was also very nice and helpful . The whole experience was great . Will difinately be returning to this station .

This is a beautiful train station! The ease of access is incredible! They provide gated and no cost parking behind the station! We enjoy taking the train to Orlando and Miami versus driving, parking, etc.. it’s so simple to Uber anywhere once we arrive. It beats parking and traffic! Tickets can be purchased on the Amtrak app or at the station.

I hate every week or so they working on the tracks with the train and I always get stuck for like an hour or so.. I just got off work, I would appreciate it to go home and relax but not wait because y’all choose to work on the train. There’s other people that want to go home or have very important appointment to go too..

Amtrak is Amtrak... utterly unreliable. And that reputation is of zero concern to anyone within the organization. In fact, employees appear excited to see customer dissatisfaction and the organization fail. It's all quite entertaining actually. So in summary, fade the train stay for the theatre.

My husband & I absolutely love traveling on Amtrak! I'm scared to fly & i dont even dare mention greyhound to my husband...HaHa. We have traveled up & down east coast & to Atlanta a few times in the last 5yrs & everytime we have a pleasant experience. My children 10 & 15 enjoy it very much too.

Horrible customer service. Train was late then they closed the check in. The univeral allied security guard is a tyrant. We the taxpayers pay for the train station with poor service. Maybe the county commissioners should audit this place. Thanks amtrak workers who i pay your salary!!

The only way to go! I will never fly again. Not always stays on schedule , but the inconvenience is nowhere near that of air travel. The food in the dining car is always fabulous- beats some restaurants where I have eaten. I can't say enough about how much of rail travel and Amtrak.

Every time I've been there traveling back & forth to Orlando the people were extremely nice & helpful. I'm no stranger to Greyhound but this is no comparison. It's like the only way you can work at the Greyhound is if you hate your life & determined to make everyone miserable.

Staff always available to assist. Most problems occur when customer's don't listen to simple instructions.. Pay attention follow instructions. You will arrive @ your destination. Amtrak is there to help, they know how to run there business very well, you are in "Great" hands!

I've enjoyed nearly all my trips taking the Sliver Line back and forth to Jacksonville. Wonderful conductors and staff bother ways! Only one time was there an issue. It was a hot day abs we had to sit on a train with no ac. We got through it though. Hadn't happened since.

Not located in the best area of town the station is fairly clean and located across the street from the greyhound bus stop. Walkable to most areas in downtown. lime Scooter and Coast bike rentals are readily available close to the station. Do not linger here afterdark...

Pretty easy to get to and decent parking. The station is clean but, clearly, in need of a seroius upgrade. The baggage check attendant was very courteous amd friendly. The Silver Star that pulled-up (heading for Miami) was...ANCIENT! Overall, looks reasonably safe...

Good if you are heading out in day time, but shuts as soon as train pulls in in the evening. I was told to leave at night as I was trying to arrange an uber on the train (I was just on) WiFi, with no Internet and in a different country. No taxis near by or phone box.

Went from Tampa to Deerfield Beach. It was a nice trip. Couches are comfortable and the train has a lot of space to put your belongings. I’m glad that I also was able to take a nap. I enjoyed so much. This is so convenient and easy to use for you or your family

Zero stars. We were 30 minutes early and because the train was early the manager Gilbert or whatever refused to let my son on. Not our problem if the train is early. He disregarded, I never got a refund or any sort or help. Will be reporting him to corporate.

This train station has abnormally great service. David, in particular, seemed to care about my trip more than I did. I'm an old school country dude who thought good customer service no longer existed. Dave and the Tampa train stations dudes prove me wrong.

If you’re not from the area and are driving to the station, be prepared to get a little lost. There’s only one way to get in, and the gps gets confused, because it’s right under a highway. The station is dirty and needs a lot of maintenance and upgrades.

Tampa Union Station is a beautiful gem in Tampa’s Downtown! I attended a party here not too long ago, and it has quickly become one of my favorite venues too! I also love taking the train to Miami or West Palm from Tampa. So romantic and convenient!

Nice little station and easy to get too. More of a three and a half star but with money and love it could be five star. The building is great but old and in need of some work. Getting on the train was easy. I took Uber but seems to be ample parking.

I smoked on the steps til I needed to go all the way to the other end of parking lot n get my connection amtrak bus n that was even faster than I thought. I made it home way ahead of time I was supposed to. Great job guys n very nice ppl n helpful.

The trainstation was clean and spacey. Restrooms were okay and there's a waterfountain if you're thirsty. The Amtrak train was 1 hour late which seems to be normal here. I wasn't in a rush and the slow pace of taking the train is quite enjoyable.

Come on, why do you have to blame Amtrak on being late and saying they should never be in business??? They said that a small % of delays is their fault while almost all of them are because of freight trains Silver service is delayed by CSX

Historical landmark remember that when you see all the work that needs to be done. friendly and helpful staff .Quick and simple check in i would recommend getting there early if you want to park long term lot can get full and you may have

Ample free parking. Clean station. Security. Free luggage carts. In need of paint in some spots. Historic station is worth a visit for photos if you don't take the train. Wish more trains were available including the line to New Orleans.

i travel between Tampa and Ft Lauderdale a couple of times a month and i was looking for a alternate form of transportation to driving. After reading way too many bad reviews from, online zip code issues, to poor customer service

Spiderman got on the train today. Lucky for him, the Amtrak personnel were professional and promptly stopped the train as it was pulling away. This man could have died if went unnoticed. Kudos to all Amtrak personnel …

I recently took an Amtrak train to visit in West Palm Beach. It was great! Always going to travel with Amtrak! Everyone was nice and the ride was pleasant. Even though the train was 30min late it was still a wonderful trip.

Over all it was nice i didn't like the over priced meals and no assign areas for smokers. This is important for fam traveling with kids and others. I did like the cleanness off most restrooms and the staff was pleasant.

Nice experience and thanks to the young Amtrak box office, answered so many questions, thanks to the great help, Oh, but I forgot the question, if I leave my car parked, how many days can it be in the park?Thanks!

My first experience with Amtrak in USA. Comfortable seats, good leg room , adjustable seats. The staff at the station and on the train are pretty comfortable. Wash room is fine. Onboard pantry service is present.

Train station and train were fine But conductor and staff are all grumpy. It starts with bad attitude of conductor (The large black man who acts like the boss) This has happened on a dozen rides from tampa to wpb

Lovely Beaux Arts 1912 structure. Doing well, good staff. They've built a new elevated platform [serves track 3, see pic], so no more climbing the car's stairs, and of course that's esp good for disabled folks.

Helpful staff. I got in from a cruise early and train wasn’t until 8 hours later. Darlene stored my luggage so I could explore Tampa. I suggest you ask, show your Amtrak ticket, and have proper ID.

The staff there were incredibly helpful when I got off there to transfer. The gentleman helped me with my luggage as well as directed me where to go to check in.i was super impressed withrn tbat

The train has been delayed more than 4 hours. The workers were a bit rude when asking the estimated time of arrival. At least the passengers were nice and friendly to talk to while we waited.

It still stands and has much history as the only train station in Tampa. Still utilized today by Amtrak but nowhere near as what use it used to get at the turn of the 19th century.

Do not waste your time and money by traveling on Amtrak, worst service ever, they say to customer that it is 10 min delayed, an it is 75 min delayed, they do not care about you

Constant delays never updating infor so far train is 7 hrs off schedule app says 735 arrive it's 740 and train has not left the stop before my stop. Don't use this for travel

Loved it. Beautiful old architecture. Nice.people, Danielle and David answered every question. Got us on the right track and train, made it a comfortable walk-through .

Beautiful building, but they're a bit disorganized. It looks like they're on the middle of some some construction/improvements, so I expect it to get better soon.

Never never never again!!! They just canceled the train without any warning, no email, nothing!! Showed up to locked doors!!! This company will s horrible

It's a very nice train station there is a supermarket right around the corner so you can get last minute snacks for the train. Very clean and very safe

Needs alot of TLC, paint peeling, bathrooms need a deep cleaning and repairs, stalls out of order,smelled like urine real bad.

Not quite sure how when you're an hour before your arrival no one had an update.... Otherwise, great mode of transportation!

Beautiful station!! Friendly and helpful staff!! The restrooms were very clean!! We love Amtrak and will visit again!!!

Cool older architecture. There was plenty of places to sit. They had vending machines and also places to sit outside.

love the station. amtrack trains are nice... coach can be crowded, but the roometts are great!

Clean organized and my trip to Orlando was on time . Clean train and not full (only like 40%)

I don't know about taking a train from here, but it's a great spot to go people watching.

Union Station is a beautiful property landmark of Tampa but need to be remodeled!

Out bus arrived on time, station was clean, and attendants were very helpful.

Long term parking for train travelers at this station.

Very small, historic train station.

Beautiful old station. Very clean.

Very clean station. Very nice.