Lisa said she was the new girl, so didn't know much! If Lisa never told me this I would have never known she was amazing I only came to enquire about a trip , Lisa was so lovely I purchased a weekend away for my parents, Lisa found such a good deal I purchased 2 more tickets for my Husband and I.as well as day trips while we was there.

Emma was absolutely incredible!! Super helpful And professional. She has a wealth of knowledge and ensured we found the perfect holiday for our family abroad! She went the extra mile searching better flights for us! I would 100% return and book again and urge everyone to get in touch with Emma, she will truly look after you! X

My family and I came to Tui in The Fort and was greeted by Rae. She was absolutely lovely and so welcoming. Nothing was too much trouble and ended up finding us an amazing holiday with a great price. Rae made our experience so fun and relaxed with no stop laughter. Will definitely be asking for Rae next time we come!

Booked a holiday with Mollie today and she made the whole process so smooth. Mollie is really friendly and helpful and no question was too much trouble for her. This was the easiest holiday booking I’ve ever made - so quick and efficient and all the details came through to my email instantly. Thank you Mollie!

Great apartments.. cleaned and fresh bedding every day.. the rooms are a good size.. kitchen is perfectly adequate fridge freezer a good size too.. the bar is very lively too.. lots of tvs for all sports fans.. the staff were super helpful and friendly too.. pool a good size.. can't fault it realy.

Every year we use this store to book our holidays. We always choose Florida and when entering the store we get a great reception from Beth, Sam and Joanne. Beth was able to price up and book our holiday and made us feel very welcome. We have a bit of a laugh and enjoy sharing our past experiences.

Came to Tui at the fort today and was greeted by a lovely lady called Rae. She was extremely helpful, answered all of our questions, and had a laugh with her. Gave us suggestions and found us a beautiful holiday which we have booked. Lovely woman, made our experience very relaxing and welcoming.

Huge thank you to sammie who booked our holiday for us last week, we are always very undecided and having young children sammie always takes the time to have a look for the best hotels and prices for us. Thank you sammie can’t wait to book with you again!

Kiara was a pleasure to work with she has great social skills and was very polite got the job done very quick and was very welcoming!! I will be coming in again to book more holidays with Kiara as she is a lovely girl and very welcoming and friendly!!

Spoke to Caitlin who helped us find a holiday for x8 in June. Very polite and friendly and nothing too much trouble. Have already asked her to book our next trip for September. Also spoke to Sian the next day to book/pay and same polite and friendly.

Last minute holiday booking, Jenna kept so much patience as my husband asks so much particular individual questions. But she managed to book our holiday Egypt this Christmas As I’ve special needs child we almost carries all our house

From when we walked in store the staff were really friendly & helpful, nothing was too much trouble. We saw Laura B, she was amazing. She took her time to try and get us the lowest price possible for our holiday which was eventually cheaper

Me and my partner went to Tui at the Fort Birmingham and had a great experience with the sales assistant Genna, she has served us twice now for a Marella cruise and we have came away both times extremely happy with the service. Genna has 5*

From the moment we walked in, the customer service was outstanding. 1 minute into the store and Rae came straight up to us and offered her assistance. We were a little unsure on our destination but had a budget in mind. Rae took us through

I visited the TUI super store at the Fort last week and was greeted by a young lady named Casey. She was very welcoming, pleasant and polite but unfortunately she was about to finish her day shift & so passed me onto one of her colleagues.

Rachael from this store is nothing short of a saint. I came across this knowledgable lady online at just the right time, I was about to give up my holiday search! Rachael is so knowledgable, friendly with an attitude of nothing is too much

Excellent service!! Julie was superb and sorted out a complex problem which took her a long time and several phone calls. She was supportive and professional throughout and put us at our ease assuring us she would sort it for us which she

Rae helped us to book a last minute holiday over Christmas. We walked away with a stunning Egypt holiday booked within our budget! As someone who usually books everything online it was lovely to receive recommendations from her experience

We'd found the family holiday we wanted to book but.we kept getting an error message online. Got through to Rachel at Birmingham Superstore after calling the general customer services line and so pleased we did. She found the same holiday

Kim was amazing sorting out my flights and refund after there had been a change made by Tui. She managed to bring my stress levels down quickly, I was so disappointed to start with when I'd received an email stating that the flight for my

I needed help to book my Mom onto an existing holiday we had booked. We have recently lost a family member so this was very important to us to get this right and all sat together on the plane and to have our bookings combined. Jenna (Tui

Had a really pleasant experience at TUI Birmingham Superstore on Saturday. The lady at the reception was very kind and helpful and swiftly booked us in to speak with an advisor. We then sat down with our advisor Rae, who did an excellent

Beth was amazing, asked the right questions to get a better understanding of what i was looking for and delivered a package that ticked all the boxes. Whilst also delivering lots of useful information on our destinations. Beth was always

Booked a holiday for 8 adults 5 children with TUI online without reading reviews like a dummy! After being devastated by the reviews I decided to cancel and go into store for some advice and hoping to book a new holiday. I met Phoebe in

Absolutely fantastic service. Have booked 2 holidays through this store now, and have had great experiences both times. Booked my first holiday with my partner last year. Jenna was absolutely fantastic and was so helpful! We had no idea

Really want to give a big shout out to Julie! She is amazing. Called in on the off chance 2 weeks ago for brochures. Julie went beyond by asking where I'd like to go. The next day I was emailed various choices. I responded and asked for

Went to pick up some last minute currency this morning. Greeted with a smile by the young lady on reception. Not only did she ask what she could do to help but then she walked me down to the currency desk and introduced me to the staff

Had a fantastic experience today with Rachael at The Fort - my sister and I went into store for some information about a cruise as we had never been on one before. Rachael was amazing she talked us through all our options without any

Been Tui at The Fort and was seen by Julie, what an amazing lady, so helpful, polite and nothing was to much for her, I would definately go back to Julie to book future holodays with her. Well done Julie, absolute credit to Tui xx

Walked in without a plan, walked out with a wonderful deal on a cruise. Julie was great. We had a budget and Julie helped to make sure we got the most for our money. Sharing her personal experience of cruises helped us decide on

I have recently booked 2 holidays at the TUI store within the Fort Shopping Park, both times were really good experiences. Rachel helped us book our last holiday and she was just brilliant, she done everything for us and was so

Went to TUI the other day to sort the girls holiday out. Kiara was very helpful and listened to all our requests and found a really good deal in our price range. She was so helpful, I would definitely go back to her.

So excited for my husbands 60th birthday celebrations. Went into Tui and and was seen by Samatha. We discussed the two holidays that we were looking at and after being listened to we decided on a Caribbean cruise.

Caitlin Pearce was very helpful & knew what I wanted (even though I confused her with return dates) Easy and fast booking process. She also checked availability for my next holiday. Came away very happy.

Came into store today to book my first holiday in years, and just felt so welcomed! Julie is so lovely, patient and was able to answer all of my questions. Definitely recommend coming here! ⭐️⭐️⭐️⭐️⭐️

Booked today with Rachael Coyle, what a completely stress free experience it was! Racheal was amazing, so helpful and professional. Absolutely stress free! Thank you so much. Cape Verde here I come :)

Kiara was great and spent loads of time talking to our 5 year old daughter showing her pictures and answering questions she was asking very patient will definitely be booking next holiday in store

5 star would of gave 6 if I had the choice ,especially to Kiara who actually had the time and patience to listen to us , so a big thank you goes out to her xx …

Just wanted to say a big thank you to Rachel for helping me book our latest holiday. We've been using her for years for all our holidays and she never disappoints.

Kiera was very helpful when I booked my holiday, she explained every thing and went all the way through my booking will recommend TUI store at the Fort.

My parents booked a holiday with Phoebe on Wednesday 24th Jan, service was great, quick, easy and efficient. Thank you so much Phoebe would go again!

Always a great experience in there shop, I was in there today Julie was excellent book a holiday and now Julie looking for two more holidays for me.

Had a rep find us hopefully a fabulous holiday in dubai. The reps name was lisa, lovely lady very pleasant and helpful, couldn't do enough for us.

Absolutely brilliant service, especially from Kim who went above and beyond to provide us with exactly what we wanted. Definitely recommend.

Amazing service from Rachael for our holiday to Cape Verde at Easter. Great service, price along with a professional manner. Faultless.

Easy, smooth booking process from representative Lisa. Very helpful and happy to go the extra mile. A credit to TUI. Thank you again.

Great service and help, all staff very friendly, and Rachael, thank you so much for helping with and booking my flights …

Absolutely brilliant the staff are so accommodating any problems and you don't know they know ! I will always go to here x

Caitlin went above and beyond to sort out our group booking to Menorca. Thanks again Caitlin

Fabulous service from the lovely Julie, wonderful holiday booked without any fuss.