I trustingly sent my car in to this car shop hoping they would resolve an issue they caused with my vehicle from a simple oil change [that they did weeks prior] causing my car that I had been driving for less than a year, to all of a sudden need a new engine because all of the oil leaked out. They, of course, argued with me on how this was not their fault. I was encouraged to take a little time to make such an expensive decision. I didn’t feel comfortable with leaving my car and asked multiple times for my car to be towed back to my place. I was constantly given the run-arounds on how I should just leave it to save on tow fees, handle this and that payment info over the phone, etc. I decided to just pop up at the shop to grab a few things from my trunk only to find my car completely vandalized with multiple stolen parts. The first worker [Kendall] told me they were about to start working on my vehicle. Then, he changed his story after I asked him several of questions that got him choked up. The owner [Ken] told me “I guess it was stolen; we’re not responsible for that” They proceeded to hold my car hostage for months. They had it from Nov-Mid May. They [mainly Jason] became physically aggressive on several occasions and threatened to call the police on tow drivers sent out by my insurance company if they didn’t leave the property, Ken blocked me from his cell phone, continuously damaged my car, moved it from its original space to hide it in a garage so I couldn’t see it, take pictures, or get it towed, tried to charge over $4,000 alone in storage fees once I threatened to take legal action, would all of a sudden close the shop/leave before I arrived even after giving them 24+ hour notice of my arrival, and so much more. If you are in the DFW area, I would strongly advise you to never use this company. I even found out the reviews are made due to incentives. A shame.

Ken and his crew are absolutely the best auto shop to work with. What I looked for the most from an auto shop is honesty and transparency. I came in for a rear differential damaged by a tow car, and I didn't have proper knowledge of the parts and the process. Ken did not take advantage of that, and he explained clearly of what needs to be done at each step of the repair, and laid out expense ahead of the time so no surprise at the end. The repair went through the insurance, and Ken handled the communication with the insurance company flawlessly. The technician Elaiya was also professional and great to work with. Absolutely five star! I trust Ken and TLC Auto for any repair and maintenance for my cars. And I will recommend them to all my friends.

I was on my way Driving From Houston I just spent $ 2,000 Dollars getting my A.C repaired one week ago. 3 hours from Dallas. my A C Stop blowing Cold. The temperature at the time was 104%. It was very uncomfortable Driving. When I enter Dallas. I Google the nearest Mechanic one shop didn't answer. I called the 2nd one. They answered. I explain what happened. The Mentioned they was Busy with other customer., But they could arrange to fit me in. When I got there I was in and out with my A.C blowing Cold within Two hours. I highly recommend this Mechanic Shop. Thanks Guys. You have a customer for Life when ever I need service in Dallas

It took a broken alternator to learn that my family's 'Go To' mechanic' had recently retired. After doing some research & reading various reviews, I called and spoke with Ken just before closing time (6 pm) on a Tuesday to get an estimate on replacing the alternator. After discussing several options he provided a perfectly fair estimate. By 2 pm the next day the crew had the new alternator installed and the car delivered to my driveway in perfect condition. You just cannot beat the exceptional level of professionalism and service that Ken and the TLC crew demonstrated. TLC Auto Shop is now my family's new 'Go To' mechanic!

Absolutely the worst place to bring ur automobile !!!!! I had a small water leak on my car they supposedly fixed it I picked it up and didn't make it two miles!!! Now not alonely did they not fix it but they changed me $800 bucks to fix the wrong thing pluad $200 for tow fee's!!! So it goes back to there shop and they say it's fixed again and I make it maybe 3 miles so it's goes back again and tlc says my engine has locked u peven tho I drove it to there shop so days turn into weeks and weeks turn into months long story short I never get my car back !!!

My car had an issue with the starter and it took them no time to figure out what the problem was. The great thing was that they only had the car for less than 36 hours. That's what I call service, when this was definitely and unplanned service. They worked on my sister's car for brakes. They picked the car up at around 8:30AM and she had her car back by about 3:15PM. No more squeaky brakes and they took her Car Care card for payment. We will definitely be using them whenever we have any issues with our cars. Thanks Ken and company!!!

These guys have made it their mission to help people with their business. You won't get a bad feeling at any point working them. They attempt to put themselves in every customer's position and they go out of their way to get you back on the road sooner. Ken is the owner and he really cares about people and knows what he's doing! A good mechanic is hard to find until you go to them. Then the search is all over. Please give them a shot. I'm glad I did!

TLC Auto was honest and uprfront about repairs needed. They prioritized what needed to be done immediately and what could wait. After explaining everything in a way that a normal person could understand they quickly did the work and went above and beyond to complete it by a dead line. Very grateful and will be taking all vehicles for repair and maintenance in the future and recommending to all my family and friends! Excellent work!

This shop is in a small space, but these guys took very good care of my car. They also give back to their community, look them up in December if you need brakes, they will work on them in exchange for toys to give to less fortunate children for Christmas. Oh and they have a good warranty on their parts and their work. What's not to like. I found them on repair pal, but I have found a mechanic for as long as he is in business.

An Auto repair shop I can trust. TLC Certified Auto Mechanics know their craft. They installed new valve cover gaskets (07 Jeep Wrangler ) Their friendly driver took me home and picked me up a few hours after and I was on my way. I Highly recommend TLC for anyones auto repair needs. Went in for another repair to replace exhaust system. As always , Awesome quality service . 07/01/ 2022. Cheers* Jeep Rome

Ken was great to work with. We discussed the problems I was experiencing with my Van, he told me the process they would go through to determine the cause and the cost of each step. Ken kept me informed as they went through their diagnosis and was able to complete the repairs within the time line he set. There were no surprises when I got the bill. I highly recommend TLC.

Great experience. Ken talked through likely issues, then ran the diagnostics, gave me multiple esimates based on the scope of work I wanted tackled. I was able to pick up the car the same day I brought it in. I have used TLC previosly and same experience, highly knowledgeable team who charges a fair price and completes the work when they say they will.

I absolutely love this company. They have always done an amazing job with my vehicle, are fast, efficient, ethical, and a great value. I am able to conveniently schedule for them to come pick up my car while I am at work and when I am finished, they have it back in time for me to go home. I definitely will not go elsewhere for my vehicle maintenance.

Ken is a TRUE Christian man!! My work/family car was in dire need of some serious repairs, and Ken/TLC not only fixed our ONLY vehicle BUT, gave me a workable payment plan!! As a veteran, I can’t say enough about his character, concern he has for his clients!! DON’T GO ANYWHERE ELSE!! His prices TRULY beat all others!! AMAZING MAN/MECHANIC!!!

Being driven back to my home while repairs were being made to my car was very helpful to me as I had recently had spinal surgery. Also the call after the repair was made letting me know what was replaced and why it was necessary. Friendly people at the shop and also the driver that took me home while repairs were made. Thank you TLC

I am so grateful that a friend recommended TLC. And now I will do the same. I have used them for several years now, and recommend them highly to anyone who will listen. I have always had exceptional service They are sensibly priced and always get the job done in a reasonable amount of time. And their customer service is top-notch.

I have been going to TLC for many years now. They have done a variety of services for me. Breaks, power steering unit, front end suspension and oil changes. They say it as it is and follow through with what they promise. I am always happy with the work they do on my car. The pick up and delivery service they offer is a live saver.

I wouldn’t recommend this place they didn’t even know how to fix my vehicle other then get 144bucks out of my hard working pockets and let my car sit there at there at there shop I wouldn’t recommend this shop to nobody the one star is for them taking me back to my home other then that they don’t know anything about cars!

I wouldn’t take my van anywhere else. I trust their word and their work. I have had several repairs and body work done. Just keeping me up and running and I love the service! They are so close to where I work they pick my vehicle up and bring it back for no extra charge! They have a customer for life right here. Alida S.

Great customer service. Called asking how much to change filter and transmission fluid. States they needed to remove the transmission which isn’t true and I corrected him as I told him I had attempted and failed. Then told him I’d supply the filter and oil got mad hung up on me. Stay away if you wanna be treated well.

I have been a customer at TLC since April 2007. I have always been pleased with the professionalism. knowledge and customer service I have received ... every time. I really like the pick-up and delivery when repairs are completed. I recommend TLC to repair any vehicle to my friends. Thank you. Forrest Allen Ward

TLC Auto has amazing customer service and high quality work. I had previously gone to another shop in the area that quoted me $5,000 in miscellaneous fixes, TLC Auto repaired my car in less than a day and did it for less than $500. I will definitely be utilizing this shop for any future car repairs I may need.

Brought my car into tlc to have a leak fixed not only did they not fix it but fix something I didn't need and caused my engine to lock up then told me for 6 months they would fix it and did nothing until eventually my car was reposed I would not recommend this shop to anyone!!!

......had a few issues & took my vehicle there to be looked at. I was informed of a few other issues, but not pressured to do anything. I had the most important things done first & was updated on the progress as they worked. The work was done timely & so far, so good

TLC is our GO-TO… any problem we have with maintenance or any other vehicle repairs: TLC is right there with a willing and fair hand to see us through. Customer Service is extraordinary and rare for this day and age. See them for an amazing experience

I have used TLC for several years and have never been dissatisfied. Their customer service is great. They are honest - words I never thought I’d utter about an auto mechanic. They give you all the options and let you choose. I highly recommend them.

Big job. Ken and Jordan replaced the heater core on my 2008 F150, which requires complete dash and steering column removal. Jordan did it so well that I can't tell the dash was ever touched, except that now my A/C blows colder and the dash

Have used TLC Auto for auto repair work, a no-lemon inspection on a car purchase I was considering as well as just helpful advice on some work I could do myself. Ken and his guys are thorough, fair, and operate with integrity. They really

TLC replaced the timing belt and associated items including maintenance items on my son's 2004 Honda Civic at a cost approximately 25% less than other automotive places of business. The replacement and maintenance services were addressed

I have known Ken Suter for a few years now and I would not consider taking my car or any vehicle I own, to anyone else. He runs TLC Auto Shop and he does a very good job for a very fair price. He has high standards in both his work and

A little hard to find, they're located in some suites with a gated entrance that look like storage units but they are actually buisness suites. Fixed our window regulator same day for $100 less than what we were quoted elsewhere, plus

Ken Suter and the people at TLC are the best. We have been using them for more years than I can recall. Great repair skills, fair, honest, convenient (they will pick-up and return your vehicle). I adore them! Recommend them highly.

Found this amazing establishment via repairpal TLC replaced my transmission using my extended warranty amazing customer service they keep you updated every step of the way Very affordable 10/10 only place I take my car too now

My vehicles have been under Ken's care for almost 20 years now - he is as honest and dependable as they come. I've also had him inspect every used car I've purchased, and he has saved me from some lemons. Thanks Ken & TLC!

TLC has been my partner for many years in making sure my car is always safe. They are completely trustworthy, research the options and communicate effectively. As a single woman, I completely count on them!

It can take time to find an auto shop you can trust. Now, you can forget about that time because I've found them for you. I FULLY trust TLC and Ken and the guys to tell me what's wrong with my car in a

Great customer service! Came and picked up my car then returned it same day after repairs were complete! By appointment so they can focus on you and your vehicles needs! So glad I was referred to them!

Mr. Ken and his team are the best! I completely trust his recommendations for my car and I don't feel like he's just trying to waste my money! Very genuine people with fast trustworthy service!

Ive known Ken the owner for a couple of years now, Highest standard of ethics and quality of repair you can find. The guys are knowledgeable efficient and have a lot of fun with their work.

They always go above and beyond to give service to their customers, that’s why I keep going back to them. I feel heard when anything is going on with my car and I appreciate their effort.

Dropped my car off for a warranty repair this morning at 8:30 and the car was ready for pick up before 4p.m. These guys were quick, explained everything and had me in and out so quickly.

You left the feedback: TLC is an excellent repair shop.The owner, Ken Suter, is skilled, honest, and guarantees his work. I have had nothing but praise for him for the last 25 years

I've been coming her 20 years. No one more honest. They ALWAYS do a stellar job. They pick up my car, do the work, and bring it back to me. Ken is amazing as is his team.

Repeat customer for TLC! They are great, they are reasonable and fair in pricing and have awesome customer service. Appreciate the team and their work on my SUV!!!

LOVE LOVE LOVE TLC Auto shop they are amazing super understanding and did an amazing job on my car ran better than the day I bought it! Recommend 1000%!

They fix my car with know issues got the job done and price was reasonable. If you need it done please go there

Professional, polite, convenient and trustworthy at a fair price. They handle our entire fleet of vehicles.

I have been taking my vehicles to TLC for several years. They are warm, kind, and honest.

Great job these guy did for me I will continue to let them fix all my car needs .

Great bunch of guys! Top notch work and reasonable prices