I am writing this review to warn others as well to vent about this branch. This branch is as many reviews say very nice staff but extremely slow service with a lack of tellers. Basically in short I wouldn’t suggest go to this branch unless you want your pay cheque to be held. I personally try to avoid it because on two previous account I’ve had problems here. On one account a few years back I deposited a pay cheque walked across the street to the Tim Horton’s where my card was then declined confused I go back to the TD to ask the teller who I deposited the cheque with what happened, only for to smile and apologize informing me she forgot to deposit it; that left a bad taste in my mouth so I stayed away. Though it is conveniently located to the TTC station I eventually returned after sometime, where again very friendly staff but slow service where upon depositing my cheque from a work I had been work at for 3 years now and having priorly signing a TD form about my work to help prevent holds on paycheque from my employer; with a similar if not smaller amount than normal being deposited I was told it was being verified. Mind you at the time I was in high school so I thought nothing of it’s, it should be noted I didn’t have any issues with any other branch prior or onwards about the validity of my pay cheque or releasing the whole balance immediately. But come yesterday June 22, 2018 at roughly 4:30pm I returned to this branch where again friendly staff with a smile but slow service. I was sent to the business teller as there was only 2 tellers working prior. I insert my debit card, everything is good, present him my pay cheque which is dated to be cashed 5 days ago. The teller struggles with his computer then tells me he has to verify it, taking it to his manger I found that unusual as the pay cheque was half of what I normally deposited, they speak he comes back tells me he just had to verify it, I reply "oh yea don’t you use the cheque machine you see at other TD branch where they place the cheque in the machine and it slide it through" he replies "the computer does it", I say nothing as I’m not sure what the cheque machine was and if it even verifies anything or is just counting how many cheques a teller gets a shift. Anyways he ask me if their is anything else he can do, I say I’ll take $40 he gets me the money I asked him out of curiosity "why this branch has trouble with depositing my cheques" he replies "its a really old branch" we exchange pleasantries I go on my way. I head off to my second job in Waterloo stopping to get gas and when I get to work I go downstairs to the restaurant to order a pretty big meal before work only for my card to be decline. I check my bank online to fine they’re holding my cheque, I pay in cash. This morning I call their branch to find out the problem the girl on the phone who was very patient and polite tells me possibly scenario on why my cheque was held, none of which would affect me so she gets my information and says she'll have her manager look at it. Now mind you I wouldn’t be so upset as to write a review, if one the teller told me in plain english "hey I have to hold your cheque to determine its real" I would have pulled out the pay stub I had ripped the cheque from moments earlier or I wouldn’t have bought food and gas before work and at least have some money for groceries today. Secondly its happened before and only at this branch, thirdly I had signed a form from a TD branch that explained this would prevent any holds on pay cheque from my employer on record finally the cheque is a regularly deposited bi-weekly from the same account and isn't held at other TD location As a university student it’s just frustrating, the little cash I have for bills is always needed. Anyways I apologize for the long story but if there is anyone else out there in my boat because of this branch I suggest avoiding it and making a formal complaint through the phone number on the back of your debit card, maybe then someone else won’t have to go through this. Have a good day & Happy Pride.

Worst location. Their ATM's arent even 24hours so you have to walk another couple blocks to the next nearest TD. (This was late at night; and google showed it was 24hours) Im new to the toronto area and will not be coming back to do my banking. Some of the workers are very rude with their tone, and god forbid you make them aware of it or they will give you side eye, and be very petty towards you, talk to their colleague about you (and you know they do when you ketch the person glancing over and turning back). thanks TD for making my First and Last experience in toronto. This location needs to learn hospitality. Their customer services could use work (Im not saying all employees as i only had an issue with the one person). Maybe practice your tone and how you talk to people. Also i closed my account that same day and ive only been with TD for a couple months as ive been looking for a good bank. Switched to Scotiabank which surprisingly was a much more pleasant interaction. That same day i went to TD as soon as you walk out of the TD theirs people asking for money, it was very uncomfortable considering the short experience i had.

I booked an appointment for my personal banking needs and I reached there earlier than time scheduled and asked if someone is available to reach me out. The associate Rashid Ali Mohammed called me that if I have my stuff to do later, he can help immediately. He politely called me inside the cabin and resolved my credit card issue that was stuck since 3 months. He resolved my trouble with credit card, called Equifax himself to fix the mismatch issue that’s confusing and unresolved prior to my 4 different branch visits. At last, he handled it, got it issued and helped me to understand more about my banking requirements. Such a nice employee who took his work and customer service over expectations. A huge thanks to Rashid. :)

This bank is the most rudest place ive been in , i went to open a chequing account on Tuesday July 9 2019, as i walked in, was greeted my a gentleman that asked if he could help, i told him what i was there for & told me to take a seat & somebody would be there in 5 minutes. After about 20 minutes another gentleman came and saw my I.D on the table , notice that i had a picture ohip card & asked if i had any other photo id & i said no , i dont drive & i dont travel. He look at me as if i was from another planet and told me they dont accept ohip as id then told me to leave , just like that. No please or sorry but just leave. So if you are thinking of opening a account there DON'T

I’ve been with TD since birth basically and never really had a problem. I came in over a month ago to get a money order for a police check. I guess the teller never signed the order and the police check got declined. That declined money order made me not pass by the clearance date and has forced me to withdraw from my school program. I’m absolutely heartbroken by this and defintiley won’t be coming back to this location. I’m even considering switching banks at this point. What teller doesn’t sign a money order??

Dreadful service!! Incompetent and surly are two polite words that come to mind. The teller obviously didn't want to work on Saturday and Kyle (the manager) needs to review the TD customer service protocols of the bank and also the general banking procedures. I went to the TD bank at Bloor/Bay immediately after and was served properly and professionally. I am only writing this because Kyle asked the lady in front of me to write a good review for him. Not exactly what you expect from your bank !!

The worst TD bank I have ever been to in my life and I have been to multitude of locations as a TD card holder for almost two decades. This bank is super slow consisting of incompetent tellers with awful managers. Do NOT go here unless you want to wait in line for a long time and want to waste more time waiting for unintelligent employees to do their basic jobs. This review is based on three visits and I will never go there ever again knowing that past incidents were not circumstantial.

I am new in Canada and visited this branch to enquire about the documents required to open a new account. We didn't have a prior appointment , however the teller said he'll connect us with an advisor right away if they're available. He then directed us to Coran Bright. Coran was very patient and walked us through the account options and promotions that are available to a new immigrant. He is knowledgeable and cleared any questions that we had. I walked out as a new TD customer.

Wonderful Experience today at that branch, best one in months in TO as the Cabbaggetown branch was the most horrible experience I had in years and my branch is closed for now! :( Thank goodness TD at Bloor /Sherbourne was most helpful, listened to me and resolved all of my problems of not being able to deposit cheques via ATM machine even if my PIN was still fine! It did not take long to fix it! Such A TEAM there, I'll go back for sure :)

I went to go deposit a cheque and the manager and tellers are clueless,I waited 50 minutes and had to give me ID to them multiple times and they are really suspicious of me when I gave them everything they asked for and I'm a long time customer.At the end it wasn't even proper because they froze my account for 7 days and I called their customer service and was told to come back to the branch or wait.0 Star if I could.

Worst ever experience in a bank. The bank manager was rude and unhelpful. He would not release a reasonable amount of funds on a regularly deposited cheque. This cheque had never been held before and he was rude and unprofessional. I felt like I had a ski mask on. I took the cheque to the next closest branch and they released the full amount immediately on the spot. Skip this bank and avoid that jerk by all means.

I would really thank Nasim (I hope I got the name correct). He came and asked me about my visit and then guided me that the consulate does accept debit card as payment (which contradicts to what is mentioned on consulate website). He even told, if they still ask for bank draft, I can visit the branch and directly come to his office. I wish, I had time to personally thank him as well.

As business clients, we have always received outstanding service from this branch. The tellers are not only kind, but also care about customer satisfaction. Particularly, the branch manager Emre is very client oriented, professional and willing to assist in any manner. It is true that some clients feel connected to their banks thanks to these special people and their dedication.

This is my home branch, I am not at all satisfied. Recently I tried to deposit bank draft (also Issued by a TD bank) to my personal account and It took them couple hours to verify the draft. My point is its not a cheque, its a bank draft and also issued by TD bank, why it take hours to get funds available. I had to wait at branch to withdraw funds.

At this branch, I met a teller named Kyle yesterday, who provided excellent customer service. He seemed like a prepared employee with professional working knowledge of customer needs. I had a very good impression of this branch as I received courteous service without boring customers with very friendly, prompt service and sensual humor.

Horrible. A teller did not deposit my cheque correctly and input $30 instead of $301 leaving me with no funds in my account and now needing to file an investigation that will take up to 3 weeks to complete. Now no one is answering the phone at the branch after I've called 3 times. Horrible. Always remember to get a receipt!

Honestly the worst customer service I have ever seen. They have no regards to a customers time. I applied for a account online and got no notification that I needed to bring in Id to the bank. Now the bank ppl are saying I also need a passport. Absolute garbage service

Dealing with these people was worse than pulling teeth. Nobody could do anything for themselves and I thus ended up having to wait for them to call a head office just to be told that I needed to speak to a manager. Utter waste of time and resources.

The employees at this branch are nice, but I've never been to a TD location that is so ridiculously slow. No matter what time of day I go, there are never enough tellers working and you always have to wait. Go to another branch if you're in a rush.

One of my favorite TD Bank branches. The manager is amazingly kind, knowledgable and helpful. The good thing about this branch is that it's open longer than banks usually are. Convenient, located just across the street of Sherbourne subway station

Got the worst service ever today tried to apply for a credit card and was asked if I even have a job also staff were very rude to all the customers basically yelling at them I will never return to this branch again avoid it at all costs.

I like to request you to allow for online banking service i.e. easy web as I have only Access Card (VISA Debit). There is no option for registration for Debit Card holder. Pls suggest me, How do i start online banking with TD.

i have been with td a long time and have had nothing but problems, keep wanting to hold my cheques and rude staff, and very discriminatory. i noticed this at alot of toronto locations... i am closing my account finally

Excellent branch. Demar Clarke (Manager, Customer Experience) was very helpful. I was appalled by service at a nearby branch; in contrast, Demar provided a timely, intuitive, and decisive solution to my quandary.

Service is great but the hours are limited and you can’t access the atm when the bank is closed. This makes it impossible to do any banking if you work odd hours. It’s extremely frustrating and inconvenient.

The staff are pretty great. I feel bad for them sometimes because they get a lot of riff raff in there. Yesterday the place smelled like a dirty diaper that had been left in the corner for a few days.

Have always been using this TD branch and they are truly trustworthy. Really appreciate their efforts on helping newcomers to Canada. Thanks to the enthusiastic assistance from Shune.

I'm writing this review, as I'm waiting on the wickets for over 15 minutes, the teller left me waiting here to help another customer...with no further explanation..poor poor service!

I recently switched to coming to this branch rather than the one at Bloor and Bay. Rarely have to wait, and have had great service each time. Will continue coming to this location!

I find the staff here very nice and helpful. Although it may require some wait time, but keep in mind the location is at a busy intersection. I love and enjoy working with them.

Worst experience. Didn’t even explain the banking options and all the time banking advisor just want to finish setting up the bank account. I don’t recommend the bank at all.

This place is the best TD branch I've ever gone to. Friendly staff. On point. Quick and efficient. Great customer service. Would suggest everyone goes here.

Get friendly service and staff. It's not my home branch, but they treat me as if it was my home branch. Thanks for making me feel at home.

Branch has After Hours deposit but does not have After Hours ATM. ATMs are capable of running 24/7 and should not be tied to branch hours.

The service team here is amazing. I've worked with just about everyone at this branch to date and I've never had any issues with them.

I would like to thank the Manager of the bank for making my transaction easier after getting hard time with one of the staff.

This branch is in a convenient location for me but the hours are not and the ATMs could be open 24/7 but are not..why not?

Manager doesnt know what hes doing and is very disrespectful to customers who bank with td.

Nice workers but extremely slow service. Plan ahead to stand in line for a while.

Convenient, close to the subway station friendly staffs and easy to come here

Thank you Nishteman for the wonderful banking experience in this TD branch!

Because the place is clean prices are reachable and people are polite .

Fast friendly staff. Always a pleasure & problem free

This place looks old school, but the service is good

The bank manager doesnt know what he is doing.

ATM is inaccessible on Sundays .

Manager is really helpful!

Extremely slow service

Very unprofessional

Needs staff. 2 slow

horrible service.

Friendly staff

Great service

Very secure

Good place