I've never cried leaving a bank before and hopefully this is the last time I'll experience such horrible customer experience. The teller at the counter was a lady without a name tag (which means she probably doesn't usually work at the front) and a British accent. I had to deposit a cheque because TD mobile isn't working and they wrote my middle name so I just wanted to make sure it goes through. She condescendingly asked me why I didn't deposit it online (like I was wasting her time) and proceeded to lecture me on how I can do this. Not only that she put my check on hold because it's from a new job when I really needed access to the money for the holiday season. Every single word was uttered with such a sweetly condescending tone (like hunny we're putting your check on hold FOR YOUR OWN GOOD). Highly recommended avoiding her and this branch.

Stephany is the most awesome manager i have ever seen , lost my phone and my access to my usa TD account and im in canada , called them in usa weren't helpful and they wanted me to cross the borders 6 hours drive to a branch of them , went to TD canada in riverside and saw the manager Stephany , she took the courtesy to call and waste one our of her time until she got me an access to my american TD account , because of her i decided to continue my services with TD , smiling amazing , face , very helpful and knowledgeable person she valued me as a TD client , I just wish i can give more than 5 stars

Stephanie, whom I think is the manager at this branch, has been really helpful. She helped me so much from troubles. What impressed me the most is how good she is at customer servicing. Not only being professional with the rules and techniques, she also actually listens to a customer’s need and sincerely wishes to help. Overall, she is professional, calm and smart when dealing with problems. This is my first time rating for banks, because I am very appreciated and impressed. Thank you Stephanie so much!( Hope I remembered your name right)

Know Your Customer - you clearly do not. They placed a hold on my wife's bank draft - money she took out of her own bank account from another bank. Manager and teller insist on holding when they could have simply placed a phone call to the other bank and cleared the cheque. Either way, both of us have been customers for decades with great history and sufficient assets not to have our cheques held. Absolute nonsense. Will be moving our investments over to WealthSimple. Update: our draft was cleared after 24hrs by the manager.

Awful customer service. First time dealing with TD in person in FOREVER because I use easy web and phone banking almost exclusively but my new credit card had to be sent here. Teller looked at my ID and told me she needed a “real” ID. It was just an out of province ID. Proceeded to make me wait like 20 minutes to simply pick up a credit card envelope because she had NO idea what she was doing. Rest of the 900 staff working also seemed to be just standing around talking to one another with a lineup of customers building.

I switched to using this branch because of the advisor here Gino Chen. I can't tell you how great it is to deal with someone trustworthy when it comes to banking. He is always prompt, and if he doesn't know an answer, he puts you in touch with the person who does. He has helped my family with our mortgage application, with investment advise, and account management. Truly a jack of all trades, and I will continue to drive here from Orléans because it's the best experience I have had with TD Bank. Thanks guys!

I would definitely try a different branch. I had a very bad experience with them. their manager was very disrespectful and not thoughtful at all. they lost some data from when I opened my account and they made me re-provide all my details and ID's again while blocking me from doing wired transfers extra. Because my driving license were expired due to COVID they sent me back home to get another ID. I would definitely try a different branch instead.

If I had an option for rating 0, I would. The supervisor extremely unprofessional, bullying and a clear harasser to people whose English is not first language. He should be lifting weights rather than working for TD. Have been a TD customer for 23 years, by far the worst experience. Never going to deal with this branch again because of this guy's disappointing behaviour and unprofessionalism. Will close my account with TD.

I couldn't believe how long I had to wait in line because every desk had a closed sign?? and from the two that were serving, only one was moving because the other one had two costumer service agents attending a costumer that didn't speak English so had to have the next desk bank teller to translate to the costumer's satisfaction?? I don't understand where this is going??

I spoke to a lady on the phone after my branch had gave me the number for this branch. despite being over 8hrs away, she was able to make me an appointment at the branch near me and she was the nicest person I've ever spoken to from TD. I wish I would have got your name, but thank you, you did not have to be as kind as you were! :)

Poor poor poor customer service! Every time I come here for banking services none of their staff members care about the long queue , employees do gossips instead of taking customers, even though there are 5 front end customers service representatives seats available, but I can only see 2/3 employees working , really disappointed!

I have been with this TD Canada Bank branch for 20+ years. The staff are pleasant, friendly and always helpful when I have questions. I have investments with them also, and my financial adviser is very knowledgeable, takes time to answer my questions, advises me which investments are best for me, etc. …

Manager refused to accommodate my learning disability. Apparently has never heard of human rights or being compassionate. Completely disgusting experience from a service perspective. Had to go to another branch to receive competent service and appropriate accommodations.

HORRIBLE CUSTOMER SERVICE !!! NO SENSE OF WELCOMING! The right information was never giver. . WORST BANKING EXPERIENCE EVER with Mister Plouffe and Mister Omar. A great waste of time. I Thank Goodness, RBC was right there to save us! Unfortunately, I can't give 0 star.

Today I opened account with Shadi Heidari (advisor) she was very professional helpful and kind she knows exactly how to guide you in your journey she helped me in a way that other financial services didn’t for sure I will refer her to all my friends and contacts

Went in the afternoon to enquire about opening a bank account. Aryan and Jaskirat adjusted their schedule to accommodate us the same day and my account was opened up in an hour. Quick services and detailed application. Great bank. Recommended.

After speaking with multiple tellers and the manger, no one was able to identify correctly what the current balance owing on my CC was and why my payment was not showing as posted on my app. I had to go to another branch to have someone be

They are clueless and will waste days of your life. It's like they've never had any training. Maybe they have to run away in the middle of a conversation constantly to Google what to do next?

I love TD bank, their new ATMs are amazing, also they have the free coin counter, great place to get rid of my change. Service with tellers can be slow though - same at any bank.

There are 8 computers at this branch for customer service and only 2 people working! Every time I go here I have to wait 30-45 min for a simple banking request! Unbelievable

Love the TD at billings all amazing staff very helpful and kind staff. Especially Shane he is very nice kind helpful willing to help anyone that needs help with anything.

Staff are not knowledgeable and give incorrect information without checking. Created major headaches for me that I’m still sorting out. Beware of staff at this location.

Worked with Parisa Ghias and she helped a lot throughout the process of getting my credit card and profile set up! Great cx service and fast response time from her.

Always friendly, always fairly quick (depending on the size of the line up) and in many years of using this branch I am always pleased with the level of service.

This location has always been helpful, courteous, and made anything I've needed to do easier with their friendly guest service agents.

Small location, super attentive staff. I was done with all I needed to do under 5 minutes thanks to Sydney. Definitely recommended.

Incredibly poor service - no return calls, poor attitude. Just a terrible experience. Time to move to a credit union.

Typically good service however my most recent interactions have me wanting to move all my business elsewhere!

Their branch manager Dominic told me to close my account if I don't value TD's service more than RBC lol

TD Bank needs the perfect staffs who have work place respect and serve the clients Fair and nice.

Big thank you to Shane for his kindness & Parisa for her knowledge & time …

Very flexible working hours. Nice location!

Been going there for 10 years. No issues.

Always had great service from these folks

Best bank that contains forgien currency

Their atm spits out money nicely!

Very courteous, great service!

Nice people, good service....

Lack of human compassion.

Very good TD branch