I had a very good experience with this location, called ahead and was offered to take care of my problem right away. Open a bank account but my BC had gone through wash so it was hard to read, the young man who opened my account went above and beyond to verify the information before opening an account for me. Very well spoken, very relaxed and dealt with in a professional manner. Explained everything thoroughly without sounding condescending or like he was doing me a " favour ". Believe me, I aint the sort of person who blows smoke up your butt, but I give credit where credit is due.

I love coming to this location as the customer services is exceptional. Never a long wait I have always been attended to and have my expectations exceeded. In fact last visit I saved over 1000$ in a year with no knowledge of this service until I was recommended by an employee here. Truly a positive experience and I feel that the same staff has one’s best interest in mind. Not a wonder they score so well nationally with exceptional customer service. I’m a happy returning customer! Thanks.

Stay away from this bank for anything other than regular teller services. Family member applied for a loan 30 days ago, yep THIRTY days ago and it just got funded. After numerous delays, inaccurate information/instruction, waiting around for appointments, rude phone support (from EZ line, not the branch). It's literally a circus there. Branch manager finally stepped in and resolved but it was too little too late. Take your service elsewhere.

No answering the phone, promise to call back but never happened, Ted back didn’t take my mortgage from the right account for a month and after two months they noticed that and took money from my other saving account without letting me know. It’s an awful service with many mistakes. The employee doesn’t listen to my request and doing so many mistakes. I suggest to customers always double check do not count on the people and services

Went in on Aug 29th on my way back from a nearby car repair. As it's not my home branch, and the transaction was not an everyday one (at least for me), I anticipated some problems. Nevetheless, I was received immediately with a smile, and the time-sensitive job was done knowledgeably and efficiently. I wish I could remember the teller's name - I think it was Jennifer.

ATM went out of service while making a CASH deposit, took my CASH & put my account on HOLD until next month. Customer service claims they are doing a check on the CASH amount but that doesn’t explain why the machine is out of service still a few days later, sounds more like an excuses and now I cannot pay rent on time. Disappointing service

I had an appointment with Kandi to discuss my investment portfolio strategy. Superb and spectacular service! Nothing less than impressive. Kandi took it upon herself to help me exactly understand where my investments were going. So much so that she essentially gave me a free course in Investing and Personal Finance 101. Thank you Kandi!

Moved my service to this location for my latest mortgage refinancing. Kandi (senior advisor) is absolutely fantastic. She went above and beyond to get stuff done in our very tight timeline, and was excellent at explaining various options and their benefits. Would definitely recommend!

I had a great experience with the customer service with this branch. I met Nadine customer service representative there . She was professional, understanding and provide us a great professional service experience. Thank you TD team. Thank you Nadine.

This TD branch is the best location in Ottawa. Every single time I come here, people are friendly, they are very helpful and I feel so at home in this branch. Everyone is amazing but today Mawadda helped me and she was so kind!!

Was very unhappy to drive to the bank and find it closed, it was Tuesday the 28.Dec2021. There was no note on the doors. If you close, please clearly state how long you are closed and when you are opening!

It is my pleasure to deal with TD bank -bank street especially with there wonderful employees and trainees . I met an employee her name was mouwada she was superb and so helpful. Thank you TD bank.

Amazing experience with Sandra. She helped me and made the process very easy and seamless. Her positive attitude was welcoming, definitely returning to this location! Thank you. …

Unfriendly and didn’t know how to process a simple transaction- after 30 minutes told me to go to Billings Bridge location. Will never go back to this branch.

I dropped by today to get my expired card renewed and Venessa was absolutely amazing. I wish every teller experience could be this great. She was awesome.

2 tellers (1 business, 1 regular) ... over 15 min... nobody new was served...people left from the line as this was incredibly slow service.

Madison was super helpful! Answered all my questions thoroughly and was very pleasant to interact with. That branch is lucky to have her.

Though lines can be very long with only a few clerks serving with not much parking for TD it's close by shopping area which is convenient

Clean place good service good customer care. We really like this branch. We went to open our new bank accounts. All went very smoothly.

systemically disorganized and mostly disinterested in problem solving. had to deal with this branch as an executor and was shocked.

Very slow customer service. the line was huge and you have employees and a Manager just walking around looking all lost.

Horrible customer service. I almost changed banks after 19 years because of this location and their rude associates.

Terrible staff and customer service. Not mentioning they're useless in terms of problem solving

I had an appointment, nobody showed to greet me, nor advise me they're late, got stood up

Atrocious, they dont allow customers to use washroom and no coffee. Garbage branch.

I am from out of town they gave me the best service at a bank that i can recall

Excelente atención la señorita Roanne un ejemplo de ello,, gracias mil

I pulled out money easily here. Very convenient location

ATMs are no longer 24hrs. 6:30 or 7pm? Why? Pure idiocy

Never had a problem