Great shop, very knowledgeable and helpful. Go above and beyond with lots of useful tips, as well as products. Just did an awesome job getting me back on my Shiv just in time for the triathlon season. Highly recommend Jay and his team! I’ve used bike shops all around Australia and in Europe. SBR are the best I have experienced.

Very unhelpful. After making a mistake during a service I went back for some simple and quick help to rectify. Mechanic said he was too busy to help ( despite having only one other customer in the shop who was being attended to by another member of staff)

I could not recommend this place enough! I was totally stranded with a flat tire and no way to get home. They opened up their shop, despite being closed and in a rush to get home, and fixed my tire. Moreover, they did not charge me. So kind. Thank you!

Had some work done on my wheels. Jay was very helpful, informative, and gave an indication of price before work started and advised of any variation of price when parts ordered. Very happy with the workmanship and service. Will definitely go back.

The SBR crew helped me out today with my bike and trainer. They were so helpful, patient and supportive - I was having trouble getting my bike set up for use on the road and then the trainer. Big thanks to Jay and the team. I'm all over it now!

I've been buying road and triathlon bikes for 20 years in both Europe and Australia, Most recently I've been buying from Jay at swim bike run and I've never come across a more knowledgeable and honest sales person. the shop has a good range

The guy on the counter is very arrogant. But that aside. I went in to get a crank arm tightened. Was informed im best off buying a new bike as that will cost $200 for parts and $50 for labour as there is no point in tightening it. Which im

End to end the service was a great experience. I called first thing (at 9am, 1 hour before they officially opened) on Saturday to ask if they had availability, they told me I could drop the bike off and it'll get done in the week (which is

OUTSTANDING customer service from V. Walked in with a busted cleat, which unfortunately turned into a broken foot plate. V identified the issue efficiently, resolving the problem for me without charge. That's Customer service. Thank you V!

Worst bike shop I have ever been to!!!! Called up in advance asking if they had my size. Was confirmed over the phone by the staff member by the name of Matt.. when I arrived I waited about 20 minutes before any assistance was given. Matt

Excellent service. Jay and Adam have been consistently helpful and knowledgeable on the 6-8 times that I have been to SBR. They respond quickly to any problem, are keen to get me back on the road, are very happy to order in items and make

The service given by Jay and Adam is first class. They helped me with a frame warranty issue of a 9 year old bike bought from SBR under the previous owner. They took photos, liaised with the local agent and eventually the European agent

I was riding on St Kilda Rd and had a mechanical problem with my bike - my pannier strap got loose and wrapped itself around my rear disc brake rotor, so that the the wheel was immobilized. I had no tools on me, and was in a rush to get

Thanks to the guys at SBR. Saved my day on the commute home this afternoon with an F1 style pit stop on my left crank arm, that got me on my way home in a flash. Great service and they were genuinely happy to help! Cheers, Pete

Super friendly service. It’s very refreshing to come across a business that genuinely want to assist and help rather than make a quick buck. Thanks for your help today with my brakes! Will definitely be back, highly recommend.

If there were 10 stars I would definitely give it to this Company. I called on Saturday to ask if they could fix tyres on a bike I had helped a student at Monash Uni in Caulfield buy the previous week.

I believe SBR are under new management. Recently purchased a bike for SBR and it was a great experience they took the time to fit it right and gave me a great deal. Couldn't be happier with the service.

On Friday, I arrived at SBR for a Guru Bike Fit with Jay. Before arriving, I was already grateful that my booking had been accommodated with very short notice, as I’d called in the afternoon prior.

Purchased a Cervelo S5 this week... best decision ever. The crew at SBR are super friendly and helpful. Very knowledgeable about all thing triathlon and cycling. And at a great price too!

Always helpful with knowledge of every issue I’ve ever had. Jay always goes above and beyond hence the reason I travel over 40kms both ways to go to them. True professionals!

SBR is truly one of the best bike shops in Australia! The customer service and attention to detail from the staff is absolutely second to none on each and every visit!

Thanks again Jay and Adam for the last minute work on my bike to have it ready for Challenge Melbourne. As always, you guys are only too happy to help out at any time.

Strong professional advise for a Cervelo P3 TT Bike with perfect fit and excellent 2 month service. Really recommend the shop visit + the investment. No regret.

Very friendly and helpful staff that knew exactly what i needed. I had a pleasant experience and will definately be coming back. A+ :)

Went in for a bike fit and came out very satisfied. Will definitely be back for some minor tweaks here and there. 5 stars all round.

Very helpful and friendly staff. I dropped in for a small brake caliper bolt and they were able to sort me out right away.

I went in to get a new seat and the guys were so helpful and friendly. I'll definitely be heading back!

Great service today from Jay who assisted and advised with my Orca S7 wetsuit purchase. I'll be back!

Nervous newbie went in for a bike fitting and walked out with so much confidence!

Huge shop, great bikes and of course Jay’s wonderful customer service.