Subway

309 reviews

6311 Burleson Rd, Austin, TX 78744

restaurants.subway.com

+15125963130

About

Subway is a Sandwich shop located at 6311 Burleson Rd, Austin, TX 78744. It has received 309 reviews with an average rating of 4.0 stars.

Photos

Hours

Monday8AM-9PM
Tuesday9AM-5PM
Wednesday7AM-9PM
ThursdayClosed
Friday7AM-12:30PM
Saturday7AM-9PM
Sunday7AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Subway: 6311 Burleson Rd, Austin, TX 78744

  • Subway has 4.0 stars from 309 reviews

  • Sandwich shop

  • "I try real hard to give a place a chance, and so I did twice with this Subway"

    "The two guys that were there to make my subs were so inexperienced that when I got to my location and gave the other person his order it was all wrong"

    "The food is good but the service here is horrible"

    "Subway has always been at the top of my favorites of food but the service and the attitude was very bad"

    "Employees are welcoming and greet you as you walk in"

Reviews

  • April Carter

I try real hard to give a place a chance, and so I did twice with this Subway. Let's start with the employees. Many of the employees had numerous tattoos that were large, on their necks, face and visible. It seems to me this wouldn't be the image that subway would want their employees to portray. Next three of the employees had either their cell phone out and using it or had hands free devices around their neck and in their ears. Now onto the service and food. I heard the guy in front of me order the chicken bacon ranch and the tatted employee said that comes with double cheese to which he responded he wanted the shredded cheddar. After the tatted employee put the cheese on his sandwich he asked her if she put double cheese on the sandwich and she looked like he was bothering and reluctantly put more cheese on the sandwich. She actually told him next time it would cost him. I ordered my sandwich and proceeded to the guy with the tattoo on his face and the girl with tattoos on her arms, neck and ears. They were somewhat helpful even though he mumbled and I couldn't really hear him. Then I went to check out and was helped by this red head lady. She seemed out of it and just generally aloof. Do not go to this subway, which I am now dubbing Thug-Way because that is the impression I got from the people that worked there. They don't wear hair nets and never change their gloves

  • Angie Salinas

The two guys that were there to make my subs were so inexperienced that when I got to my location and gave the other person his order it was all wrong. As I didn't know what he was ordering due to never having it, I kept repeating the order to make sure they did it right ," they (the two guys working there) kept saying I don't know what that is." I hadn't been to subways in about 7 years so I won't be going back for another 7 years.
Service
Take out
Meal type
Lunch
Price per person
$30–50
Food: 3
Service: 1
Atmosphere: 3
Recommended dishes
Spicy Italian
Dietary restrictions
Lots of veggies and tuna
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
The location is joined by a gas station so you have parking in front of the fast food area and also the gas station area.
Kid-friendliness
No bar. Lol
Wheelchair accessibility
Does have handicap parking and ramp.

  • RemiBox Games

The food is good but the service here is horrible. Ive been here 3 times and it will be the last time. I got treated poorly the lady working here. First I told her what bread I wanted...she treated me like a foreigner and started speaking to me in spanish. I would ask how much would a meal cost with drinks and chips...got charged seperatly per item. I'm not sure what happened that day with the two people working there but they made me feel extremely uncomfortable. While I was paying...the lady told the cashier "wait she's still here?" I felt offended and pretty much rushed out of the facility. I even apologized but the discrimation and horrible feeling by being singled out there. Don't come here.
Service
Take out
Meal type
Dinner
Price per person
$10–20

  • Alissa

Subway has always been at the top of my favorites of food but the service and the attitude was very bad. Not too sure what the guys name was but he was an oversized, caucasian, receded haired man. It’s Labor Day .. Me and my boyfriend came around 4:09pm and mind you they closed at 5pm.. he kept saying that they were about to close. I didn’t feel welcome at all. I felt rushed and very uncomfortable and so did my boyfriend. I do give props to the older man for being very sweet to me but the other guy needs to quit his job because he seems very unhappy. Thank you will not be returning!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 1

  • Rose Rosie

Employees are welcoming and greet you as you walk in. The restaurant was clean and no debris on the floors or tables. They were not very busy when we arrived at 7 p.m. on Friday June 23rd. But as my brother and I ate our sandwiches, more and more people started to come in. A lot of to-go orders but there were 3 tables that sat down to eat as we were getting ready to leave. The food was great, very fresh and tasty. We will be back soon again.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cookies, Black Forest Ham, Subway Club
Parking space
Plenty of parking
Parking options
Free parking lot

  • Jason Jaouhari

Every time I've been to this Subway, it's active, the staff is friendly and engaging, and the food has been moderately fresh with indication they take good care of their food prep and stations. The Soda Fountain was also clean and had the correct ratio of carbonation Vs syrup. The #18 is awesome.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
All-Pro Sweet Onion Teriyaki, Turkey Bacon & Guacamole Signature Wrap, Black Forest Ham Sandwich, Elite Chicken & Bacon Ranch
Wheelchair accessibility
Has some accessible booths for people in wheelchairs.

  • Justine Valle

I visited this subway for the first time today and the restraunt was pretty clean, the employees were friendly, and the quality of ingredients were fresh. I was told that this location can get VERY busy during lunch time so please have a little patience with its employees as they can only do their best with what they have. For example one of their toaster ovens was broken today so things were moving kind of slow but, despite so of the rude comments from other customers they all kept smiling and tried to make the best out of a rough day. Note that I was told this location no longer serves cucumbers as an option.

  • Lisa L

Working on Saturday & my son had my car, so my coworker was going to subway for lunch…even though I KNEW better, I had him bring me back a sandwich, if you could call this a sandwich stale bread, flattened rather than plump fluffy bread…if I wanted flatbread I would have ordered it! This entire franchise as a whole and any others I’ve visited have significantly declined in quality of foods, but the prices have gone up exponentially. Bottom line, don’t waste your time and money at a subway.
Service
Take out
Meal type
Lunch
Price per person
$10–20

  • Ernesto Enmanuel

Great job wowww what amazing attitude great customer service fast friendly visiting this amazing location for the firts time location very clean good smells tables clean fresh ingredients one more time good job staff very professional I’ll be back here for sure easy access for stress Gas ⛽️ station easy access to
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Cookies, Vitamin Water xxx, Veggie Delite, Spicy Italian, Black Forest Ham Sandwich, Steak Egg & Cheese Wrap

  • Rhonda Lee

While visiting from California, we decided to try this Subway for lunch, I have never ever in my entire life experienced such Rudeness, and they say southerners are friendly, I’m from a city where attitudes are expected, but I have never had an experience in a California Subway like I did today at this location, the young man in staff was rude, inattentive, unclean, and very immature... the date and time of our visit was 5/14/2020 @ 6:20 pm, as the young man refused to give us his name.

  • SBT T

Staff was very pleasant and nice. However the bread from my sandwich was so hard and it didn’t taste very fresh. I wasn’t happy I know it was 6$ for sandwich but I just wanted a good sandwich to eat. I eat subway all the time hell I even use to work for one way back in my day. Won’t be coming back here unless it’s for a choc chip cookie. I bought one and that was 100% compared to my sandwich bread. Rock hard bread doesn’t seem too appealing to me.

  • Gabriel Matthews

As the dine-in option has been gone for some time now, due to COVID-19 concerns, I've been using the online ordering app for a few weeks and have had good success with that process. However, today my sandwich had a big black hair in it, and I'm afraid I won't be able to order from or eat at this location again. Goodbye, appetite. I hope they get a review of their food safety policies and guidelines, and soon.

  • Spencer mercier

Pretty good service overall especially for the area that they are located. The restrooms were in pretty bad shape especially for it being dead at this location. There were two employees working here at the time, in which one was mopping and the other was working the line. Not too enthusiastic about the job, but I would expect that from this place. Food was pretty good, so can't complain too much.

  • Jonathan Every

Everyone should know by now what quality of ingredients are utilized by this organization but my hunger was satiated so no complaints from me. What I am taking the time to reflect on are the soldiers in the trenches at this establishment. My transaction was expedient and my order was correct and I really appreciate that.
Food: 3
Service: 5
Atmosphere: 3

  • Leticia San Juan

From now on this is my go to for subway, fresh everything and the staff is professional, respectful and super sweet...I'm so glad I don't have to deal with that ghetto subway on Woodward and Hwy 71 anymore
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

  • Cathy Shirriffs

Fantastic team & food in this store ! Large crowd in line. We got through the line in 5 minutes ! Kudos ! Food was excellent and just the way I wanted it.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Not sure
Curbside pickup: Not sure

  • eliud aleman

I understand that menu went out for whatever reason. But if i get text message for promotion and is not valid? The promotion said by 6inch an get the other at $1.49. And the only answer i get " Manager said that it do not appear at the screen" Plus they are not accepting uber rewards ? Put a sign or let me know in before i order.

  • Craig Gibson

This place is always very busy during lunch, so I give it a small pass because when I eat there it's pretty slammed, but regardless my online orders are nearly always wrong. Even when they get the sandwich correct with the right ingredients, they forget the chips, or the drink, or I get the wrong chips. Just basic incompetence.

  • strange things ATX

I don't want it all done All my vegetables fell outAll my vegetables fell out the key to making a sandwich if you're going to overload it and not know the right amount is stuff it with a knifeWay too much dressings when I said very littleDid not wash your hands after mopping when we walked in I could not believe that

  • Sarah Haas

The lady working the cash register told me my card had been declined so she re-ran it. Now I'm back at the office and see two duplicate charges on my bank statement! Best part is that when I call them to report this no one answers the phone. Weeks ago I noticed that no one answers the phone at that location....

  • Andy Colas (ShadowNightz)

I've been to a lot of subways and this place is by far the worst I've been to. I can literally taste how little they care in their sandwich and how they make it this place needs a top-to-bottom rehiring
Service
Take out
Meal type
Lunch
Price per person
$10–20

  • Maria Apodaca

I have been to this location a few times and I'm so lucky to get the young lady named Juanita every time. She makes my sandwich to perfection! Something I'm big on is not putting on too much mustard, because the flavor overpowers it, and she gets it right every time!

  • Jorge Gonzalez

This place has mediocre service at most. Employees were deliberately making fun of their customer and the food was average at best. I wished We had the same level of service of the other reviews. Do yourself a favor and go to the gas station next door to get food.

  • Timotaneous K

Fluffy fresh breads to choose from, other places have only 1 type of bread. So you can have the same sandwich different wastes & times, not boring.....um they also have pepper jack cheese. I could take a pic because I ate it to fast, sorry I'll have to go back.

  • Katherine Romero

I would never come to this place again ,i came to the store at 8:40pm there were this 3 people working 2 guys and the girl name terri with bad attitude. Making my sandwich with anger and mad attitude. And one of the guys had his headphones on so disrespectful.

  • Mari Espino

The only reason I give a one star it's because of the lady she was super nice , but the idiot who did my sandwiches did not listen to me at all he was doing my order all wrong .. Definitely not coming back I don't like to deal with people like that guy.

  • Michael “Me again” Garcia

It's ok , it's changed now they have combo meals 1-12 which I don't really get .
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Spicy Italian

  • Joey !

They put spit in my food 3 times and the restrooms are nastyyyyyyyyyyyyyyyyyyyyyyyyyyy I went online to order a sandwich and they didn't even cook it it was all burnt not cooked they had me cook it they didn't have white bread or wheat bread.

  • Arthur Flores

This subway Monday -Friday morning and lunch crew are the perfect crew! They move the line and they make my sandwich with love and no attitude ever. I hope they all get a raise and everyone should give them a tip. Keep it up! A1 service!

  • Elvi G

Amazing place. Comfortable atmosphere, the service was great. The chicken verde was to die for. Drinks tasted AMAZING. We were greeted and felt welcomed. Were not rushed to leave even though they were closing. Definately WILL go back

  • Tylor Karstedt

Cool workers that are efficient, however they close randomly I guess from a worker shortage so it can get frustrating. Other than that it's a better than average Subway location.
Food: 3
Service: 5
Atmosphere: 3

  • LillianaG

They work as a team and are very fast and efficient and make sure they get everything right, thank you subway, food was good and my daughter enjoyed too
Service
Take out
Meal type
Lunch
Price per person
$1–10

  • Josh Martinez

Doors locked and closed during business hours, with employees inside running around If you have posted hours, be open and ready for business... best way to not make money and lose business is to not be open when you should be.

  • Matt D

Best service I've ever had at a subway! Fast sandwich assembly, friendly, well staffed.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

  • Yael Perez

I've mad online orders for this location 4 times and I'm yet to have any sandwich correctly made. Half the time you get a sandwich untoasted and without cheese despite triple checking the order prior to placing.

  • Venice Lockjaw

should be open but there's no sign saying why they're closed. At least have the decency to put up a sign so people don't waste their time trying to get it
Food: 1
Service: 1
Atmosphere: 1

  • Daniel Mancera

Frozen everything, I always think after walking in one I can save money and go home and make a fresh sandwich myself! So I walk back out and do so. Especially after I nearly stepped on this walking into it.

  • Antonio Herrera

They finally have very good staffing here just have a really good and really helpful I enjoy coming to the subway it’s a very friendly environment and they are very helpful with recommendations on your food

  • Tempesteclipse

This subway location has buffalo chicken and it's awesome it's one of my favorite ingeedients for making my own subs. Highly recommend these guys and the fact that their very quick about what they do.

  • Glenn Scott

Very nice staff and clean environment. Edit 11/7 - The staff are still exceptional and the store is immaculate. They also have been keeping up with supplies. Updating review to match updated service!

  • Jake

Had a really good experience here. Came in right around 1 and they were slammed. They were pretty staffed up so they were moving. Got my sandwich in under 5 minutes. Great and friendly service!!

  • Jacqueline Barron

It was ok. But I wouldn't do it again.btje siracha chipotle dressing was disgusting and ruined the entire sandwich
Service
Dine in
Meal type
Lunch
Price per person
$10–20

  • Beep

There was a long queue, but it moved fast. Tasty, fresh Subs!
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

  • Jeremy Wallace

Trying to order on line. These so called GENIUSES aren't smart enough to put the prices on the site! Why would you NOT DO THAT? Seems like COMMON SENSE. Guess SUBWAY doesn't have any SENSE.

  • Brenda Villanueva

I walked in to place my order the employee was rude didnt know the amount of meat for the sandwich I ordered. When I spoke up she commented with an attitude. I turned and walked out.

  • John Syme

Most Subway's a very good to eat at they have a variety of different foods and it's all done pretty fresh and it was very clean restaurant and employees were very nice and courtesy

  • Andrea Castro

Placed an online order. Store closed at 6pm that day. App said they closed at 8pm. Received call from store canceling my online order. Never received food or refund.

  • Louis R

2 foot long sub's for $12.99
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

  • Cathy Brown

This Subway is awesome. The staff was friendly, greeted us as we entered. He told us about the special they were having which saved me some money.

  • Munkin Suifles

Very kind employees hope everyone treats them well and leave tips! ♡
Service
Take out
Meal type
Dinner
Price per person
$1–10

  • Trisha Gebhard

This place was packed for lunch, but those employees were hustling and bustling to get through the line! And my sandwich was delicious!

  • Titanium Rose

Heading to San Antonio stopped in during the lunch rush and ooofff this sandwhich hitnmy hunger spot thanks so much Subway!

  • Kenton Ethridge

Good choice for a sub. Certainly no Mom&Pop NY Italian deli, but Subway's Spicy Italian is pretty good for a chain store.

  • Travis Calhoun

New store, good food. But your menu in the store only shows less than half your items. Please update the digital menus

  • Robert Boaz

Employs are great people . But they don't accept sub way gift cards what a rip off. Why buy one if it can't be used

  • Elizabeth Contreras

I walked in to the restaurant five mins before closing and they didn't hesitate there was no rudeness it was great

  • Elvia Garza

It was delicious. The sandwich was made perfectly and the service was just as good. Everyone was so nice

  • Bridget BushmanAguiar

Shared bathroom was not clean when we visited
Food: 5
Service: 5
Atmosphere: 3

  • Julie Dodson

Very clean restaurant and nice employees. Place was busy and no one had to wait. Line moved fast

  • Richard Martinez

Nice clean restaurant with excellent customer service. Will go back again. Food was fresh.

  • Xkat

Still tasted good and friendly staff. However, sloppy made sandwich on this visit.

  • Lisa Walk

The lady here was so kind, funny and sweet. Excellent food and excellent service!

  • Brandon Yates

The food always tastes funky. I work near by and we all refuse to eat lunch here.

  • Bryan Bennett

SUPER busy at lunch. They were SUPER organized and quick. Not much seating.

  • Loraine Pogue

One of the best places to eat if you're in a hurry. Fresh & good for you.

  • Spencer Hollenbeck

They have a really bad habit of closing super early for no reason.

  • Shannon Maia

Gotta love it ! Eat fresh ! Yummy fresh veggies and nice staff!

  • JAMES BORTELS

Haven't had a great sandwich from here in quite some time.

  • coolj15

It's was low key pretty clean nice atmosphere very quiet

  • Tony Lopez

Food is good but don't expect them to honor coupons.

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