Absolutely the worst pharmacy experience I've ever had and I'm 62 years old. I just had major surgery and was being released to go home. My friend was picking me up and waiting in the circular drive which was very busy so she had to keep circling around. The nurse wheeling me to the car said we would pop into the pharmacy and grab my meds on the way to the car. In order to facilitate this the nurse station was on the phone with the pharmacy at length to make sure everything was ready to go. As it turned out the pharmacy was having trouble authorizing one of my meds so we agreed that they would transfer that one to a pharmacy close to where I lived and I would pick up the rest. So once it was confirmed that the prescriptions were ready (minus the one they were going to transfer) we headed down. I was uncomfortable and in pain but happy to be heading home. Well we got into the pharmacy lobby and the nurse wheeled me to the counter. I told him what I was there for and he curtly told me I'd have to wait for the order to be filled. Of course I was quite shocked to hear that and I mentioned the lengths we had gone to in order to avoid such a situation and that someone was waiting for me and the nurse was trying to get back to her unit as quickly as possible. He went back and rifled through a few bags and said he could have them ready in a few minutes. He then proceeded to tell me that they couldn't transfer the one medication in question and that the doctor would have to call it in again to the pharmacy close to my home. Well I was miffed about that since it was not what was said on the phone before we even got there. He then magically touched a couple of keys on his computer and lo and behold he said he got the medication authorized. Ok so that's good now I'd get all my meds and could get home and rest and the nurse could get back to her unit. So we waited, and waited, and waited, and waited. Meanwhile my friend who was circling had to find a parking spot. Finally I hear my name called so I go up to the window. But there is no one there? The guy in the adjoining window tells me I have to go to the back of the line and wait my turn. Unfreakingbelievable. So we go to the back of the line and wait my turn. By this time I'm thinking I must be getting punked on candid camera. I finally get my stuff and go. I was feeling so bad for the nurse who I repeatedly told she could just leave me there and head back to her unit. But she steadfastidly stuck with me. So grateful to her. It took about 45 minutes total, maybe more, to do what should have taken 5 minutes. The complete and utter incompetence and sheer lack of empathy was mind-blowing. Such horrific service should never belong in any organization, much less one dealing with patients in a stressful situation.

If there was an equally priced option available to Dignity Health employees I would opt to not use this pharmacy. Refills never done without multiple phone calls, refills not in kiosk for pick up, refill requests never returned by physicians according to pharmacy but physicians office will show you completed fax confirmations to the pharmacy. Told that no refills left on prescriptions when I am looking at last months bottle stating otherwise. In all these years of substandard service not once have I been sent a patient satisfaction survey to fill out-I get that we are “just” employees but we still pay for a service that is not well provided.

This Out-Patient pharmacy has recently been renovated and updated to fit customer needs! There has also been a change in management. McAuley Pharmacy fills for ALL OF DIGNITY HEALTH employees but also to the community, especially patients leaving the hospital. McAuley Pharmacy also serves as a Specialty Pharmacy but you do have to contact pharmacy to arrange care with this department. It can be confusing as there is 2 entities working in ONE PHARMACY. I personally really enjoy the OTC section that has a wide variety of products and very competitive prices and quality. Don't forget if you park in the 6th ave garage they validate parking!!

I am extremely upset. I have never been treated like white trash before. It didnt even make sense why they wouldnt give me my medicine. I wait 28 days for all my medicine and if i didnt i wouldn't get my medicine. I am not stupid. I am so in shock and heart broken by the way i was treated. Especially since i have worked at dignity since September and have been taking the same medicine for over a year now. I know that dignity health probably doesnt care anyways. But i just cant believe what i experienced. I have been going to that pharmacy for awhile.

Husband got discharged and the staff told nurses that his meds were ready. With that I formation we went down and ordered an Uber and went to purchase the prescriptions. We were then informed it was going to be 15 minutes. I told them I needed it faster because I wouldn’t have walked down ordered an Uber and asked for the meds unless they were ready and rather than fixing their mistake immediately and apologizing for the confusion they argued and insisted we were wrong and that we misheard the nurses. Rude staff. Incompetent.

Don't bother coming here for pain medicine for outpatient surgery... They won't fill unless you are a regular or an employee. Don't even ask appropriate questions or run pdmp, just assume you are drug seeking. Tried to get prescriptions for my daughter since they are closest to St Joseph outpatient surgery center. Shut me down flat.

4TH in line for 20 minutes just to pay for something purchased off the shelf (vs. picking up a prescription). They need to have a separate register just for OTS pruchases.

I have a 23 year old special needs son who has been on many different medications since birth, this is by far the best pharmacy I have dealt with and we live in Texas.

Friendly and small pharmacy space , some times they have only 1 window but they are quick and friendly

I wish zero stars were an option. Obtaining refills should NOT take multiple phone calls.