St. Francis Veterinary Hospital is a Veterinarian located at 8615 Potranco Rd, San Antonio, TX 78251. It has received 1382 reviews with an average rating of 4.8 stars.
Monday | 7AM-6PM |
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Tuesday | 7AM-6PM |
Wednesday | 8AM-1PM |
Thursday | Closed |
Friday | 7AM-6PM |
Saturday | 7AM-6PM |
Sunday | 7AM-6PM |
The address of St. Francis Veterinary Hospital: 8615 Potranco Rd, San Antonio, TX 78251
St. Francis Veterinary Hospital has 4.8 stars from 1382 reviews
Veterinarian
"PLEASE READ ME"
"Been coming here for about 3 years and I completely trust this clinic for the care of my furry family"
"We loved our vet Dr Ruiz, however the front desk staff has made us not want to bring our dog in"
"Dr"
"I am happy with the care my cat, Lily, receives"
PLEASE READ ME. I hope I can write a pretty compelling review for you. I honestly barely write reviews nowadays but I have to write this one for you. I waited 10 min past my appointment time, I get it. It’s not that long, but my animal was super stressed from the being at the vet, so I appreciate veterinary clinics are on time. IF YOUR PET GETS STRESSED OUT, ST FRANCIS IS NOT FOR YOU. The vet tech we had was great and Dr. Luisa Masses is cool too. But the girls working the front desk are very pretentious. I stood there after my appointment for 10 min and not a single one of them asked me or acknowledged that I was even standing there. Finally POLITELY, I asked if I could check out. I sadly said to the woman who was going to check me out “I just stood here for 10 minutes” and in her very sassy voice she said “that’s because we didn’t have your chart.” I thought to myself, so okay, ef me then. Sorry I got inconvenienced you, and sorry that none of you said anything to me as I stood there. What the? Hold up. Why? Why was there a need to be this rude? I’m also in the military and I expected this place to be nicer to active duty, but I guess not. I hope maybe the management talks to me cause the doctor is great and I would like to keep going there for my pet.
Been coming here for about 3 years and I completely trust this clinic for the care of my furry family. Everyone who works in the office is so kind. We’ve been happy with every vet we’ve seen here, all been wonderfully patient with my reactive dog. Dr. Ruiz specifically has done really well with him. The vets and the techs both seem knowledgeable and happy to answer any questions. They always remember us, which is a nice personal touch! They get booked pretty fast, so planning ahead is important (and they will ask for a deposit in case you cancel within 24 hours). However, that’s not to say they can’t accommodate - just this week we had an urgent issue and they were able to see us same day due to a cancellation. Overall I’ve been consistently impressed and satisfied with the customer service, quality care and cleanliness of this location.
We loved our vet Dr Ruiz, however the front desk staff has made us not want to bring our dog in. The inability to communicate effectively and unethically case note. Roxy, the supervisor annotated in the case note that I no longer wanted to bring my dog in because of a deposit; and that she was willing to waive the deposit. However, the discussion of deposit never happened. I could not bring him in earlier because we were not available. When speaking to her about the false documentation, she openly admitted that she did not have the conversation about the deposit after I stated my dogs health is declining due to age. Yet, it’s annotated throughout her care note. It’s unethical behavior, and false information. Which leads to a lack of trust in the facility.
Dr. Cooper was great. But the office staff needs improvement. After the exam I was told to sit out in lobby wait to pay bill. Well I sat there for 35 minutes, while all these other clients were coming and going. The staff were laughing, talking having a good time, then it was closing time, one of the staff saw me sitting there patiently waiting and asked me what I needed. I told them and she said oh i have your bill right here, it's been here awhile. No apology no nothing. Office staff needs retraining and to pay attention to clients instead of joking and laughing with each other.
I am happy with the care my cat, Lily, receives. Dr. Ruiz is an outstanding vet who takes the time to answer my questions. A few years ago, I had to make the heartbreaking decision to put my loving cat, Thumper, to sleep. Dr. Ruiz gave me all the time I needed to say goodbye. He was kind and compassionate, and he helped me see that letting Thumper go was for the best. So there was no question that my new kitty would become a new patient at St. Francis. I know that when I take her there, she is in good hands. I highly recommend taking your pet to this veterinary hospital.
Always great at handling Sir Winston. The doctors and staff are very friendly and they make your per feel comfortable as well as their owners. We have been coming to this place for about 4 years now and we love it here. Not cheap but decent pricing. We feel that this vet hospital gives our pet the best care he deserves. The facility is clean and plenty of room for people to sit and they’re a hospital as well so you feel at ease knowing your pet would have a safe haven when they’re sick.
I love this clinic. They have appointments available in short time frames so you aren’t waiting months for an appointment. Their vets are amazing. They care so much. I can tell these vets are well educated and well versed on how to formulate a clinician diagnosis. A lot of vets I have gone to use an algorithm to diagnose but I can tell these vets really know their stuff. They treat my little doggy so well and give him lots of attention. I would highly recommend this clinic.
We’re very pleased with our experience so far! Everything, from the phone call to schedule, the reminders, the checkin, visit, and checkout was very pleasant, very smooth, and they were very professional. Our tech and Dr Ruiz were so friendly and calm, and made our two pups very comfortable and relaxed. They helped us get their Nexgard renewal for 6 months and a big rebate too, so we’re very grateful to have such quality care and not break the bank. Thank you!
Over all great experience. We are new pet parents(again) and are happy with our choice of St Francis veterinary hospital. The office staff was friendly and professional. Vet tech and veterinarian we're attentive and knowledgeable to our new pup(diesel). The one negative was that the email system was down so they didn't have immediate access to the new client documentation we submitted. While this was inconvenient it wasn't enough to remove a star rating.
I love this place because of Doctor Gabriel Musquiz he always treats my cats Oliver and Penny incredibly well and he always answers all my questions or concerns about my cats health and their well being he is a great vet and I am thankful that I have him taking care of my cats. The ladies in the front are always nice and helpful so thank you and the vet techs also are kind and helpful. I drive all the way from converse and it's worth it.
First time patient, Itzel my dog was very much cared for. The Dr gave me his thoughts on the situation and options. He gave me the best possible advice for the rare case my dog has. I need an oncologist for my loved one, and the Dr gave me options. They referred me to 2 oncologist. ST. Francis sent the referrals right away to get this situation looked at. Thank you so much. I highly .... Highly recommend this clinic.
Friendly staff and knowledgeable veterinarians. We were in and out on our last visit with 2 cats within an hour, with both getting checkups, vaccinations and medication at checkout. The prices are slightly higher than what I have found at some of the competing vet offices, but I feel like you get what you pay for, and the care we have received at St Francis over the last 3 years has been exceptional.
This was my first appointment with St Francis Vet hospital and from start to finish it was a great experience. The front desk ladies are super welcoming and sweet . Dr. Ruiz is who saw my baby and he was very informative. Gave me my options for treatments for my dog and answered all my questions . Him and the vet tech were both very nice and overall a great experience. Thank you all for everything .
I was so pleased to be able to find a same day opening for my dog who had ear infection symptoms and had vomited and had diarrhea. Dr. Ruiz worked with me in testing and treatment to keep the costs down. He also was open to me calling the for further testing within the next two days if she didn't improve. Luckily she seemed to begin improving later that evening.
We’ve been Taking our dogs for 6 years and they have done an excellent job every time. The text and call reminders for appointments help me stay on track with Brooks care. We also take our children’s pets when they need help paying for care or shots for their pets. Our pets are so comfortable with everyone in the office.
I was seen before my appointment. The assistant was very helpful and courteous. The doctor took time to explain things to me about Mackey’s health. After the visit the assistant had someone at the front desk come to me in the exam room to pay my bill then I was helped in taking my dogs to my car. I was very impressed.
Honestly one of the best vets I’ve been to. They really take the time to talk with you and tell you how your dog is doing. I mean it is on the expensive side but with my dog and his back issues it’s worth the money to make sure his special needs are being taken care of. Everyone is so nice.
Dr Musquiz is the best. He is so compassionate with my fur babies, HONEST , and takes the time to explain everything . The office ladies are so nice and patient. They never show or display negative vibes. I notice when a place is positive everything runs smooth and all are happy.
The co-owner of my beloved senior canine reports being treated by a professional, helpful, and friendly team during a recent dental consult. Concerns were addressed w/empathy and I can wholeheartedly say without doubt that I trust my furry companion is in great hands.
After a recent visit to another business, St. Francis is top notch. The front desk staff, techs, and doctor were really thorough and expressed interest in my questions. I will continue to utilize their services and hope that others have a great experience as I did.
I love taking my pets to St. Francis. Everyone is always so nice and attentive. I have been seeing Dr. Musquiz for quite a while . He always answers all my concerns and always gives me alternatives on how to take care of my pets needs. I highly recommend .
Exceptional veterinary practice!! Exceptional customer focus! Very pet & human-oriented! Dr. Olivares and his team took great care of my newly adopted kitten, made her feel purringly comfortable & answered all my questions/concerns. Thank you so much!
We had a wonderful time with our Vet, Dr Messes, n tech Matt Flores, at St Francis Veterinary Center... we have 2 fat cats that needed update on their shots, n general check-up... they were handled with tender loving care, n we were allowed
We put our babies down 3 months ago. Such an emotional day for me i felt like i was in a daze the whole time. I'm so glad the staff was so patient with us & explained every step. There was no rush from them or time limit set when i asked to
They do such a great job here from the front desk staff to the doctors. My retriever is always a little nervous on visits and they know just how to calm her down. We visited recently and even though it was close to closing you would never
This was our first time visiting St. Francis and it was the most amazing experience. Signing up online was easy and when I called with a few questions prior to my appointment, the staff were friendly and answered them all, never making me
From the front desk, to the vet techs, to Dr. Ruiz - exemplary care. Thoughtful, thorough, and excellent communication. I'm sorry I did not start my pet care there. Highly recommend. They will care for your pets as if they were there own.
St. Francis is the best! My pug, Walter has been seeing Dr. Musquiz since he was a puppy (7 years ago). He is an excellent doctor. He always takes his time during appointments and thoroughly explains any concerns or recommendations. I
The staff greeted me as we walked in. They had a cute sign welcoming my fur baby in as a new patient. The vet was attentive and listened to my concerns, and addressed them immediately. I would recommend St. Francis Veterinary Hospital.
St. Francis Veterinary Hospital is a great place to have your animals treated. They provide top quality veterinary services and their support staff, while usually extremely busy, strive to provide quality service. While I am not
Great First experience! They were kind, informative, and my dog dude had a great checkup. And I got some awesome home made treats for my pup. Their prices are very reasonable. And I’ll definitely be bringing my dog back here.
ReggieMoon was completely happy with the way he was treated. Dr. Ruiz knew how to hand my muscular boy and was able to resolve my concerns. Excellent communication and costumer service. They gain two new fur patients.
We took in a stray dog we are fostering & she is very scared of humans! The staff did a wonderful job making sure she felt safe and comforted. They also answered all my questions no problem. Wonderful experience!
This was our first visit there. They were very busy but we were seen promptly. Everyone was very nice they treated Sophia as if she was their own. Dr. Ruiz was very informative. We will be definitely going back.
I am so happy to have St Francis of Assisi as our vet now! Moving to a new side of town can be hard, and they made the new vet transition seamless and enjoyable. I’m happy my dogs are patients there now!
My new kitten Squirt had a great first experience with St. Francis Vet Hospital! The staff is very friendly and attentive, and the vet was super helpful and gave us some great advice. Highly recommend!
Wonderful, professional, and very friendly staff. Dr, O, showed concern and empathy for my pup ,explained everything. Clearly, I appreciated all of them very much. This is our new veterinary clinic.
Absolutely amazing staff. They take amazing care of your pets. Staff took time to go over treatment plans and costs and answered any questions I had. Just an absolute amazing experience
St. Francis is the real deal. They're there because they honestly care about your furry family. Dr. Carlos is knowledgeable and compassionate and the staff is skilled and kind.
At last I have a vet that I really trust, one that takes the time to listen and talk. Awesome place. Will be taking my border collie / Aussie there from now on.! Awesome place
The staff are always friendly and caring. I met for the first time Dr. Cooper. I love her! She is a great asset to St. Francis just like all of the veterinarians.
I love this place. Very prompt and caring about your family pets. I have been with Dr. Gabriel Muzquiz for about 6 years now. I’m very happy with their services.
They are so attentive and caring towards my girl Angel and I constantly recommend this location to others. The prices are reasonable and the care is excellent.
They give the best services. Best doctors. Thankful for Dr Ruiz. Took my cat to see him yesterday, he was doctor to my dog bear too. he is an amazing doctor.
The staff are knowledgeable and compassionate. We have been taking our pets to St Francis for over 10 years. I wouldn’t trust my babies with anyone else.
Great customer service! Teddy went to get neutered in Tuesday and the staff and Dr kept me informed throughout the day. Very nice and friendly
Made an appointment and was seen on time. Doctor and staff were very friendly and knowledgeable. Wonderful experience.
It was so great. My dog gets more relaxed each time he goes. They are great with him. So fun, the scene for photos.
We’ve only been with St Francis a short time, but can honestly say, very impressed and happy with our choice!!!
Amazing office!! We brought our dog in for an emergency, he had been vomiting blood and when I
1500 reviews
6758 Ingram Rd, San Antonio, TX 78238