We been to this shop and met Maria who was exceptionally good and helped us to find the the bag . I would highly recommend strand bags to employee more people like Maria who cross al levels in customer service. We run motel business and I would accept her as manager straightaway if she would love to join us.

Take your business elsewhere. Disgraceful service and some of the worst retail attitude I’ve ever experienced. Head office needs to thank the short, average build lady with short light blonde hair for this review, for taking out her frustrations about her dismal life on unsuspecting patrons.

Very Poor customer Service. Entered the store at 5:20pm on Saturday and rude old ladies shouting across the store that they will be closing in next 15 minutes while one of them sweeping the floor. Such an unwelcoming behaviour. Feel like they are underpaid. Have lost 2 genuine buyers.

I went to this store for the very first time and there was a lady in her 60s, she was at the counter as well as she was looking around the store. She was literally very rude and rascist with people other than aussies. She also argued with my partner. Worst customer service.

If I could give this place zero stars I would. Go here if you want to basically get bullied by the workers. The worst customer service on planet earth and they’re not even joking. Also talking about over staffed but no help. They all just

Rude and bad customer service. Wanted to buy 2 Samsonite luggage but the manager doesn’t seems happy to help and tell me best is to buy online. The stick arrived but too lazy to open up and sell me the stock. Walked out the store and will

such poor customer service, it’s like these ladies don’t get paid enough. needed help finding a suitcase, asked this lady who had black and gray hair. she seemed EXTREMELY bothered the second i asked. as she gave me the suitcase, it was a

Woman was very rude when I called the store. I was only asking for the price of a Samsonite case and how much stock they had. Would’ve been happy to pay over the phone and take the sale further but seems like you’ve lost another customer.

Marie and Lisa went above and beyond to get me the Curios luggage set when there were very limited stock available. They chased the few pieces left in the state, which I picked up from different stores, unfortunately, they had slight

I bought a samsonnite travel suitcase for 5 months at strandbags DFO essendon broke a wheel, I went to say they repaired the suitcase for me but they said only zippers. They say it's broken everything else they don't repair.

I was very much impressed with the vibe of this store in dfo Essendon, the prices are reasonable looking at the quality of products specially ladies handbags. Customer service was good.

Rude & bad customer service. Asked the old lady to take the suitcase at the higher shelf but just walked away and ignored me. So rude and bad behaviour. Dont buy from this place.

Omg the worst customer service ever.....none of the staff was attentive. Was shocked by their attitudes. By the way, the ladies at Melbourne CBD are so much better and helpful.

One of the customer service ladies has mental issues. Wife was also shocked. I would never shop here, even if they gave the suitcase for free. 0 stars and 2 thumbs down.

the place is good to buy handbags. prices are dependable on brands. not much variety but still a good place to buy stuff staff is friendly and welcoming

Friendly staff, very helpful and greeted with a warm smile. Very knowledgeable about their products in store. Would definitely shop there again.

Quite disappointed with the customer service. Bought a Samsonite suitcase, asked for an emailed receipt and was told no, just take a photo

Once I could grab a staff member I was very happy with the 2 purchases...don't be afraid to ask someone for assistance.

Staff greeted me minutes after walking in, they helped me with my concerns and showed me options of merchandise.

Zero customer service, rude. Not going to buy again from here.