UPDATED: After my one-Star review, I heard from Roto-Rooter. They took my complaints seriously and quickly responded. They sent Oscar to my house, and he took the time to show exactly what was going on in my sewer line and patiently answered all my questions. They also gave a repair estimate for half of what the other guy said. I’m changing to five stars because Roto-Rooter took me seriously, made things right, and treated me fairly. Patrick came out to our house to unclog a sewer line. He was prompt and did a great job. Overpriced, but he got the job done. If that’s where it ended, I’d give five stars. Next came Daniel with his camera. He said the line was partially collapsed and needs immediate repair. When I asked to see the video, he said the company doesn’t allow that — like my sewer is some guarded proprietary super secret! When I asked for a picture, he again said no. Said they’d have to dig down five feet, OSHA would have to get involved, and they’d have to shore up the ditch so it wouldn’t collapse — when it’s obvious the line is not more than three feet deep. Then they email me a contract for $6000. The first line of the contract, which I was supposed to initial, said I was shown a video feed evidencing the problems. It’s true that I’m a white-haired old lady, but I’m not stupid. Be very careful about using Roto Rooter for anything more than unclogging your sewer.

Got a call confirming they'd be here today between 10am and 12pm, but did not show up. Called multiple times throughout the day and was told "the technician is on a call, we dont have an eta." Finally talked to a supervisor at 4pm who said a tech was dispatched and will arive in 20min. Called back at 5 and was told they hit traffic and is almost there, just ten more minutes. Called at 5:55 and the person who answered said no supervisors were available and the technician wasnt answering their phone. They said they'd email a supervisor and Cc me but that never happened. I cancelled clients and meetings to be available for nothing. Super unprofessional and frustrating, save your money and go somewhere else. Just an update: my landlords wanted to give them another chance, so the same supervisor who told me the tech would be out in 20 min and then an hour later, in ten minutes, said they'd be out first thing between 8am and 10am. At 9:45 I get a call saying they'd be here in an hour, and that I shouldn't have been told 8am because the techs are in meetings during that time. So clearly no one knows what's going at this place and are comfortable just making up unverified information.

Roto-Rooter are my heroes - they saved my day and Airbnb guest experience. I recently converted my 18yr rental home to an Airbnb rental. And with my first guests and full use of house; there was a sewage backup. Water was flowing over into shower and tub. STRESSFUL SITUATION. The first plumbing company said they could come in the afternoon. And so I called Roto-Rooter and then came within 30 minutes! 30. minutes! The first crew released the backup; the 2nd crew sent a complimentary camera down the main line and said the house had significant grease build up from 18 years of renters putting grease down sink. The 3rd crew did like a power wash to not only break up but pull out the grease and now my home has a clean/clear sewage line. It took about 3 hours but the guests were.spending the day away from the home so it worked out best for all. I now have signs in the house about acceptable items in the drains. Roto-Rooter, I felt was fair priced, for the immediate assistance they provided. I was fortunate to have concrete floors so there really was no damage to the home. So call Roto-Rooter not a plumber when you have sewage backup.

99% of these “showed up on time” reviews are fake or paid for. I scheduled an EMERGENCY kitchen leak for friday at 6pm, no one was available and so about 9pm I told dispatch let’s just reschedule for the morning that’s okay with us, was told someone would be out by 10am, they were super nice. Great, 10am Saturday comes around, no word, i call, was told our time frame is 10am-2pm, weird okay. 2pm rolls around no word, I call dispatch was told we’re super busy you’re next.. hmmmm. 4pm comes and goes. 5pm I call, getting an attitude from dispatch “plumbing jobs take hours I’ll send someone when i can” ok rude. 7pm rolls around, I call again, “ma’am we will text you when we’re heading your way I don’t know when it will be” 10pm AT NIGHT, I call again, dispatch RUDELY tells me “I have no one we’ll have to reschedule you” IS THIS A JOKE!?!?!? Will never recommend this company or even ATTEMPT to use again.

City ID'ed a 1.3 GPM leak when reading my meter.Called RR and the service techs arrived about an hour after later. They explained the standard fee to find & repair a leak in the service line to the house. They were able to identify the source of the leak with their listening equipment and had it dug up in about 20 min after they arrived. A 45 degree elbow in the line to the house had cracked due to the soil shifting (21YO house). They repaired the break; let the pipe glue dry, verified that it would hold, and then filled in the (small) hole in the lawn. Very professional and courteous. The price was steep (~ $900), but worth the the quick turnaround . It is so easy to take functioning plumbing for granted...until it is not functioning plumbing.

We had a very persistent drain clog in the kitchen. We had tried everything we could do ourselves to fix the issue but were unsuccessful. We called Roto Rooter and Adam showed up on time and was very friendly and professional. He asked us to describe the problem were experiencing and some other relevant questions. He then checked the layout of our plumbing and explained exactly what he was going to do, to fix the issue. He provided a written estimate and then quickly went to work. He was very knowledgeable and fixed the problem very quickly. He was very neat and was very conscious about keeping the area clean, touching only his equipment. We were very impressed with his knowledge and friendly demeanor. Easy 5 Stars ⭐⭐⭐⭐⭐

The day before a huge cold front came in, we had an outdoor spigot break off, and had to turn water off to our house. Other companies we called couldn't get to us for about a week, and we would have had to go through Christmas with no water. Roto Rooter got us scheduled the very next morning. The plumber who responded to our call was very professional and nice, and explained everything well. He was actually 5 minutes early, which I thought was amazing since I was fully expecting to wait hours like I have with other home services I've had done. The repair was done quickly and held up great through the cold snap (and more). We were only without water for less than 24 hours. Disaster averted! Thank you!

Saved myself $3,600 by NOT going with this company. I called Roto Rooter on a Sunday to look at my water heater that wouldn't light because they don't have an after hours charge, but you get what you pay for in this case. They said the whole thing needed to be replaced at the insane price of $3,600, provided no further detail when I asked what they'd found wrong. He just said "it's an old unit and they don't make replacement parts'. Well, a second company went out the next day and got it lit in a matter of minutes. The water heater was completely fine, the intake just wasn't getting enough air. It was a free fix after all, but Roto Rooter was quick to try to rip me off. Would not recommend.

We noticed a much higher water bill and discovered we were steadily leaking water according to the meter. We called Roto-Roooter and they were able to pinpoint the problem and get it fixed the same day. They found the leak in no time and even found a way to divert the replacement pipe so it wouldn’t require pulling up the flooring for repairs. I couldn’t believe they were able to get it all diagnosed and repaired in the same day. The team was amazing and very friendly and helpful. They took the time to make sure we knew what was happening and how to best resolve it. I would definitely recommend them for all your needs.

We are new in the area and felt overwhelmed when our home started having plumbing issues. We called Roto-Rooter after seeing the positive reviews. Amelia, who answered my call—was incredibly personable and patient as I tried to navigate a chaotic situation. Oscar came out and did an amazing job. He figured out a problem that was hard to diagnose, and he was kind, courteous, and professional while doing so. We had worked with the same plumber for years in our old city, and after meeting Oscar, I know he will be who we go to any time we have an issue here.

Patrick was very courteous and respectful of my home. He had the shoe booties and was careful of my floors. He was very informative when we had questions regarding our issue and for future services if needed. I really appreciated how he took the time to explain everything to us and how quickly he was able to fix the problem. I will definitely be using this company again for any future plumbing issues I may have (hopefully we won't have any) but it's good to know there are companies out there that still have great customer service. Thanks again Patrick.

We called Roto Rooter because we had sewage backing up into our showers and toilets after hours. They got someone here (Greg) in less than an hour. He was very nice and professional and got our clog cleared within 30 min. They will follow up with additional steps this week as well. We used them a year ago for a pipe that clogged due to roots and they came out right away, showed us everything they were doing and got us fixed up within the day. I highly recommend them. They are also reasonably priced.

We scheduled an appointment for today (Sat). The plumber called one phone number at 5pm (left no message and did not call the alternate number), we called back at 5:04pm. I was told that the plumber was no longer available because we missed the call. The office tried getting hold of the plumber and said that he was no longer available until Monday. Very disappointed with their lack of professionalism and integrity. Will not recommend nor use them for any other future job.

We knew the issue with our sink was a matter of needing to remove our disposal, put plumbers putty below it, and screw it back in. However, we were told we had to be charged for the full installation of a new disposal. $570 later, we felt ridiculously overcharged. The plumber who came was very nice and did a great job, but if you need something small done, post on thumbtack instead. This company has no way to charge for something not in their flipbook.

Mark was extremely friendly and efficient. He had our issue fixed in about 10 minutes. I also really appreciated him suggesting some steps we can take to prevent the issue from happening again and other general plumbing preventative steps to take around the whole house. He even offered to show me how to put a different drain cover in myself to save the cost of having someone do it for me. Will 100% use Roto Rooter again for plumbing issues.

Roto Rooter has saved me again. From my bar businesses downtown Austin to my personal home. The Roto team is incredible. From the office staff to the technician, they are just professionals. Adam came to clean my washing machine drain line today and was in and out in 30 minute. He even helped me down stack my dryer to get to the clean out. Job done and back up and running. Thank you Adam and Roto Rooter team. Cheers

Jonathan, and a trainee that was with him, was prompt in arriving and with his diagnosis of the issue with our sewer line. He offered great suggestions on what we could do in the future to improve our system and was great at explaining everything to me (first-time homeowner). I would absolutely recommend him in the future and will be using him and Roto-Rooter when we're ready to upgrade our system.

Mark was at our neighbors for a leak issue which required different technicians. We asked if he had time to assess our kitchen drain which had been periodically backing up. We made a quick call to their office and Mark got the OK to look at our problem. Not very long and he cleared the calcium buildup and gave us great tips to help prevent this in future. Very informative and helpful!!

Greg was absolutely fantastic! He arrived on time and was happy to help fix an extremely clogged drain as well as an issue with one of the toilets. He explained the issue and also the work guarantee Roto-Rooter includes with their service. It is really nice to have a company show up and do a great job, especially in the current “take it or leave it” climate that is so prevalent today.

Greg was really friendly and did an awesome job. He went above and beyond to make sure that everything was up and running with no more issues before he left, while also answering all my questions and making sure that we were set up and ready to go. I really appreciated all his help and his work to solve our issue, specially with it being 7:30PM on a Sunday night.

From start to finish Ronnie was amazing - super sweet and helpful. He was very thorough and diligent to make sure things went smoothly and I felt reassured. He and Kyrsten both helped me start the insurance claim. He explained everything in language I could understand and kept me updated throughout the day as he worked. Couldn't be happier with the service.

A vast amount of expertise combined with great interpersonal skills epitomized the Roto Rooters representative that assisted us. We were provided dedicated and swift service, coupled with reliable follow up. Our hot water was restored in a timely manner with almost no interruption to our normal daily activities or weekend plans. Thank you Roto Rooters!

Mark was fantastic! He quickly assessed the situation, explained what he was going to do, followed through with an explanation of what he found, and provided helpful guidance on ensuring I didn't have similar issues in the future. I feel confident that the issue is resolved and that I would call Roto-Rooter plumbing again, should I ever need a plumber.

We thought we had a leak so we called Roto-Rooter on a Friday. The serviceman they sent, Javier, was wonderful and thoroughly performed leak detection but did not find any so he requested for a follow-up for another team to come. The next team came and were just as thorough using high tech camera all for one service fee. Great service overall.

Mark, the technician, was on time, professional, and very knowledgeable. He clearly and patiently explained what caused the problem and everything he was doing to fix it. He also thoroughly cleaned up the area where he was working when he was done. The sink has been draining perfectly. It was a pleasure working with Mark and Roto-Rooter.

Had such a great experience with Roto-Rooter and specifically Barry. He was the nicest guy, arrived quickly and took care of a stubborn clog we were having issues with in our plumbing. He not only fixed the issue, but he went the extra mile to make sure it wasn't going to happen again. I cannot recommend him/them any higher than this.

We called on Friday around noon, at 6pm that same day they were at our house to help fix our clogged toilet. I believe his name was Mark, and he did a fantastic job getting our toilet in proper order. He did a few test flushes just to make sure everything was good to go. I definitely recommend this company with your plumbing needs

Had an issue with my very old water heater, which they promptly diagnosed and replaced. The new heater had better water pressure, but this unfortunately resulted in ~15 years of debris in my pipes clogging my kitchen sink. They happily came back out and replaced my kitchen sink, free of charge. Highly recommend their services!

I decided to go with Roto-rooter because I needed a Saturday repair and they were the only company that answered the phone. I accepted my request right away and gave me updates on my technician ever hour until he arrived. Work was high quality and technician was very professional. I will call them again. Highly recommended!

Daniel White and Greg Lancaster responded to my panicked request immediately and were there within 30 minutes on a Sunday. They quickly diagnosed and cleared the clogged pipe issue and had us back up and running in less than an hour! They were both extremely courteous, kind and efficient! Great customer service!

Excellent work! Would recommend Jordan to my friends and neighbors. He was skilled in solving a lot of issues and worked diligently through some tricky problems with getting the water hot. I will definitely recommend him to friends and neighbors. 5 stars for excellent work, patience and thoroughness. Bravo!

I'm thrilled with the service I received today from making the appointment online to the communication and timeliness of the plumbers who helped me. Justin was very knowledgeable and kind and I wasn't at all nervous having him in my home. He did a fantastic job and I'm up and running the dishwasher again.

I was pleasantly surprised at how well the communication went from the beginning and how polite and intelligent the technician was. This is the best service experience I can remember having in a very long time. I’m not in a hurry to have another plumbing issue but I will be calling these people when I do.

Roto Rooter has an easy scheduling system with lots of available times. They kept me updated on the status of my technician. Adam was professional and very informative. He gave me several options and was clear about the process and pricing. He even gave me tips on maintenance to prevent future issues.

Ronnie was amazing! We had a complicated leak, and he made a frustrating situation as easy as possible on us. Super responsive, very knowledgeable, and went above and beyond to take care of us (including going to our house to turn our water off while we were out of town!). Can’t recommend him enough!

Ronnie and team were very professional & did a great job explaining each step of their process. In addition to fixing the shower they were called to do, they helped us be better informed of future things to watch out for. I would recommend Ronnie and Roto Rooter for your future plumbing needs.

Mark came out to the house to clear the line to the septic tank. He was friendly and professional. He helped describe the problem, he took care of the problem, and even gave us tips on helping to keep the line clear. Great experience, especially having to deal with stuff plumbers deal with.

They claim to give a "free onsite estimate" on their website and when you call to set up an appointment. But once you schedule an appointment, they email you saying there will be a $99 service fee. I'm not mad about the service fee itself, I'm mad about Roto-Rooters false advertising.

Our general maintenance at our apartment complex was taking 4 days to work on our toilet upon move-in. Plumber Greg ended up being called out by our apartment and he took not even an hour to take apart our toilet and get it up and running again. Greg is Great …

The tech was very nice and answered all my questions. He checked the main drain outside and didn’t see any issues. I decided to go with installing new toilets. He also told me the best things to use for keeping the water from calcifiying (sp?) in the toilet.

Mark did a great job with removing the clog in our sink and answering all my questions. He also did a great job at explaining the problem and how we can avoid it in the future. I highly recommend them and I want to say thanks again Mark for a job well done!

Booking Roto-Rooter was easy and the text reminders and phone call ahead of time worked well. Our tech, Adam, was very friendly and professional and answered all of my questions. He was able to fix our clog and get our kitchen sink back into operation.

Adam was very kind and got straight to it. He explained what he would do and the alternative if needed. He was patient while I had customers. If all the Roto-Rooters employees are like Adam, this is a great company to do business with. Thank you Adam!

Holidays in two days sink decided to clog, no worries at all. Had an awesome experience with Roto-Rooter resolving my issues. Barry was quick and professional. Cherry on top the copy is participating in the food drive. Highly recommend their service.

We were in a bad situation with our bathroom plumbing the day after Thanksgiving, but Barry saved the day. He was here within an hour of calling and didn’t leave until we were back up and running. We appreciate every bit of his hard work and effort.

The repair was done in a timely and efficient manner and the technician and plumber were both extremely helpful, knowledgeable, and the up front estimate was exactly what we paid. Very pleased and will continue to use this company for future needs.

We had a toilet valve that remained open & a clogged sewer line that flooded our bathroom & hall! Naturally, it was a Saturday, but Roto-rooter came out very promptly & solved our problem. They were courteous & professional, & I give them 5 stars!

Justin is the person who helped me with the clogged toilet. He was so pleasant to deal with. He answered all my questions in a very friendly manner. And he took care of the problem in a timely manner. He is a great representative of your company.

I cannot recommend Ron and Patty enough, they are so good at their jobs. We have had some complicated water issues this year and they have found and repaired them every time. Ronnie will go to bat for us on pricing for equipment and has not

I had an excellent experience with Oscar De La Fuente. He responded promptly on a Saturday when our water heater was acting up. Oscar's quick arrival was a relief, and he assessed the situation efficiently. He not only fixed the immediate

Jose and Jesus did a great job! They were prompt, courteous, neat, thorough and took time to make sure my husband and I understood exactly what they had to do in order to stop a hot water line leak in our master bathroom. Highly recommend!

Did you know angels wear Roto-Router uniforms? My broken supply line and flooded house required prompt attention, and they provided it promptly, competently, and pleasantly. They showed up...worked efficiently...and walked me through the

Yes Barry was amazing and got the job done I was very impressed Roto-Rooter it's guys like yall that we need. Keep up the great work Barry.This review is coming from Lucero apartments Lead maintenance technician. Roy Coronado Nov17,2023.

Super fast service. Reasonably priced. I had two technicians come out for two different issues and they were both incredibly helpful, kind and efficient. No hassles with pricing or nickel and dimeing me. They both went above and beyond.

In speaking, with at least two other plumbing company services, this is exactly what I was afraid I was going to happen. Roto-Rooter charged me over twice as much as other companies would have to do the exact same service, BUYER BEWARE.

Alex was very courteous and informative in explaining what he needed to regarding our situation. Our pipes got backed up due to "flushable" wipes. Unfortunately, thanks the the labeling on the packaging claiming that they were safe for

We had a major problem with a backed up sink. We called for help and they sent their guy, Mark, out within an hour. He saved the day! Mark gave us lots of information about how to avoid this problem again in the future also. Great job!

Patrick did an awesome job explaining everything he was doing and giving tips that I can do to keep my plumbing system working. He was pleasant and answered all my questions in detail. I won't use anyone else. Price wasn't bad either.

Javier sets the standard for this entire industry - I've never met such a hard working & genuine individual like him. He was the definition of a problem solver and had a tremendous sense of humor. 12/10 on my recommendation of Javier!

Excellent job from Roto-Rooter's technician, Colton. Very personable and very knowledgeable. Was able to take care of my plumbing issue without all the extra "fluff." Highly recommend their services. If possible, ask for "Colton."

Shannon and Patrick were quick to respond to our plumbing problem. It was filthy, unpleasant work, and Patrick had to army crawl under our old house to get it done. But they were pleasant, efficient, and professional. Thank you!

We had a plumbing issue that caused water damage and Mark came by to check it out. He was super thorough and took the time to answer all of our questions without judgement. Definitely recommend their services especially Mark!

Patrick and Ryan have both come out to snake my washer drain. Both are extremely courteous and knowledgeable. They take their time to listen and address the concern in a professional and timely manner. Appreciate their work!

Greg & Daniel were informative, profressional and understanding. From the moment they arrived, I knew I was in good hands! If you have any plumbing needs, they are the ones to call. Thank you both again for all your help!

Alexis has cleared our main septic line 3 times over the last 12 years. He always does a thorough job & takes time to explain the process & causes of the stoppage. We give him & the company our highest recommendation.

Matt Long came to fix a kitchen faucet issue. He is a very good plumbing technician, did a thorough job and responded to my questions. He communicated well and provided useful advice for the issue. It works well now.

I used Roto-Rooter to fix my toilet. Oscar was professional, responsive, and on time. The price was in par with other plumbers. He confirmed with me before he started and gave me an estimate. I would use them again!

These guys came out on Thanksgiving Day and they were friendly and professional and totally saved us. We were so happy to have functioning sewer service and they made it look easy. 10 stars would not be enough.

Dealt mostly with Adam and Patricia today. They were both great people and communicative. Very respectful of our home and us as well. Really appreciate their work today to get our kitchen sink running right!

Mark was our technician today and he was awesome! We were trying to locate the end of an underground drainage pipe and he was so incredibly helpful! On time, professional, and kind! Rotor-rooter is great!

Very pleased with my service. Both the technician and field supervisor came and fixed my problem the same morning of my request. Very friendly and professional (Chad and Adam). Will definitely use again.

I called Roto - Rooter on Mothers Day afternoon and a technician was at my house in about an hour and a half. Mark was courteous, professional and patient. He diagnosed and fixed our issue quickly.

Despite some arrival dispatch miscommunication- Greg was professional, timely, friendly and very kind. He fixed the problem - explained process and gave me info on next step due to his findings.

Mark did a great job, very knowledgeable, took his time, careful, and super helpful. While it was more than I wanted to pay… I trust the service and it comes backed by a 6 month work guarantee.

The technician knew his job very well and promptly got to work after a few pertinent questions. He must have lot of experience since he was able to clear a stubborn clog as a matter of routine.

My technician, Oscar did a very thorough job. I was his last call for the day, and he was tired, but he made sure everything was okay before leaving. Really appreciated all of his hard work.

We had an emergency situation and they were there just a few hours later. They were very thorough in explaining the issue and our options and completed the work very quickly. Thank you Mark!

Amazing work, sooo nice and very helpful. I know my toilet surprised them with a dog toy, but had great help from Justin! Would definitely call them back for any issues. Amazing service!!!

Ronnie was fast in disconnecting our washer which Lowes and Home Depot refused doing for “liability reasons”. Thanks to him we were able to get our new washer installed with no issue!

Justin and Cliff were great! Came out, diagnosed, and showed me what was wrong on the camera and explained how to maintain until we can fix the larger issue. Very polite and helpful!

Roto Rooter did not fix the problem and charged me $700. I called some other plumbers and they charged me $300 and fixed the problem. Don’t waste your time or money with Roto-rooter.

Their service was prompt, efficient and reasonably priced. I’m so glad I chose Roto-Rooter. Barry was friendly and clearly explained the problem. They are my #1 choice for plumbing.

Adam was extremely knowledgeable and friendly! He evaluated the issue and gave us a great recommendation on how to proceed. We would love to have him back for future plumbing needs!

The plumber actually came on Thanksgiving morning to fix my toilet. He cared very much about fixing. It was very professional and sweet. You need about 1000 more plumbers like him.

Barry was tremendous! Very thorough, communicative, and genuinely kind and helpful. He fixed our backup and gave us tips so that it won’t happen again. Couldn’t have been better.

Javier came through at 9pm on Friday evening and stopped our leak! He was joyful, quick, tidy, and fixed our situation in a quality way. Can’t recommend Javier more. Thank you!

Barry did a great job in couple of hours I had a clogged pipe and toilets weren’t flushing. He is knowledgeable, accurate and very communicative. Got the job done very neat.

Roto Rooter responded same day to my problem. Matt did an exceptional job of diagnosing and taking care of the issue. I was very pleased and highly recommend Roto Rooter.

Colton was very courteous, professional and knowledgable. Came on time and solved our problem in short order. And! It was on Thanksgiving morning! We were very thankful.

Had some drainage issues and Roto Rooter promptly and professionally came out saved the day! Mark was fantastic and we greatly appreciate his suggestions and hard work.

Barry is a great technician. Got my clog taken care of quickly. Friendly service and he cleaned up everything before he left. Would definitely call roto rooter again!

Colton was VERY knowledgeable and professional. He explained the everything he was going to do to fix the plumbing problem. I highly recommend Colton and Rooter.

Colton resolved the plumbing issue in a timely and professional manner. Thoroughly explained the issue and eased all concerns. Couldn’t recommend him enough!

Colton was professional, kind, great communicator and took care of the blockage efficiently. He cleaned up after himself and left everything in great shape.

Jose and Oscar were great. They helped me fix my sink problem quick and were very informative/knowledgeable about other things I should know in my home.

Justin was great! He was very expedient and was able to resolve the issue in no time. I would definitely recommend Roto rooter and Justin to anyone.

Berry was great! He explained simply what he was going to do, how much it was and fixed our clog quickly and gave us peace of mind about the issue.

Excellent service. Very professional. Quick to respond to problem. Will be calling Rot-Rooter in the future. Service Tech very help with everything

Barry was outstanding. Not only was he super knowledgeable he was professional and courteous. I couldn’t have asked for better service. Thank you!

Fantastic service! Justin is awesome and his customer service was very professional. I would highly recommend of Roto-Rooter. Thank you, Justin!