Rolling Rack Boutique is a Women's clothing store located at 21001 N Tatum Blvd, Phoenix, AZ 85050. It has received 96 reviews with an average rating of 4.4 stars.
Monday | 11AM-9PM |
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Tuesday | 11AM-9PM |
Wednesday | 11AM-9PM |
Thursday | 11AM-6PM |
Friday | 11AM-9PM |
Saturday | 11AM-9PM |
Sunday | 11AM-9PM |
The address of Rolling Rack Boutique: 21001 N Tatum Blvd, Phoenix, AZ 85050
Rolling Rack Boutique has 4.4 stars from 96 reviews
Women's clothing store
"I went into this store after shopping at PINK and H&M"
"What an unexpected and completely disappointing experience there today!! I just purchased a dress and other items 5 days ago"
"I don't understand how this company hasn't already sank"
"We went in looking for some new clothes for my daughter"
"the employees are incredibly helpful and supportive"
I went into this store after shopping at PINK and H&M. After having no problems at any other store, this stores security system beeped at me as I was entering. I had two employees come up to me asking questions and looking in my shopping bags from other stores as if I stole from them even though I had just walked in for the first time seconds before. They told me to leave and go back to the stores I shopped at and have security tags taken off. There were no security tags on any of my previous purchases. I told them that I would just stay because it was only this store that had an issue and I was already inside. My friends and I were then followed around the store by the employees. My friend picked out a dress she was planning on trying on and as we were looking around at more stuff, an employee took the dress from her and put it in a dressing room as if we were going to run out of the store without paying and she wanted to stop that from happening. While my friend was trying on her dress, the employees continued to watch me and follow me around. After my friend came out of the dressing room showing off the dress, they continuously asked us if we were still shopping. Hello? She's still in the dress. While getting back into her personal clothes, I looked around at the rings in the store. An employee came up behind me and said "excuse me" I got out of her way thinking she was just trying to go around me, but no. The employee then went into the ring case and picked some out for herself. I gave up in shopping and decided to stand in an open area so the employees would leave me alone. When my friend went to check out, the cashier told her to wait so she could check out another employee buying rings from the store. For a place that seemed very enthusiastic about us leaving, it was funny that they made a customer wait to check out so an employee could go before us. They then proceeded to stare at us as we left and I overheard them deciding whether or not to stop us and check our shopping bags for stolen items. Though they did not, good thing. This experience was horrible and made me feel like a criminal, as if I would steal your overpriced resin art and millennial clothing anyways. I will not be returning.
What an unexpected and completely disappointing experience there today!! I just purchased a dress and other items 5 days ago. I came in today because I wanted to exchange the dress for a smaller size. With all requirement met for this exchange; receipt and all tags on, no damage and never worn. This sales girl at the register was beyond nonchalantly rude and degrading. She told the other sales girl there with her to inspect the dress extra carefully and make sure it’s not damaged. She herself then rechecked the dress after the other sales girl just had done already. She then proceeded to tell the other sales girl to go get the blue light! What possessed her to be so passively aggressive is beyond me! A blue light insinuating I had worn the dress and who knows what else! I made her aware of her over exaggerated way of checking this garment was absurd. She then stated because they are a small boutique she has to be more cautious. I then proceeded to let her know this boutique is not my first! I am an only small high end boutique shopper for the last 25 plus years and this was a first! I did tell the sales girl because of her this boutique may have lost a customer. I Definitely will be rethinking ever shopping there again! Let me add, the only reason I stopped in there in the first place was because my granddaughter asked if we could go in after seeing a movie. Absolutely ridiculous!!!!!!!!
I don't understand how this company hasn't already sank. The clothes and accessories are cheaply made and extremely overpriced. It seems like they put more money into their decorations than their actual product. Workers seemed to be some of the saddest and angriest people ever. ( There's usually only one person working the whole store. ) And after reading the reviews on Google, either the owner paid people or got their employees to write good reviews for the store. Notice most reviews are by people with only 1-2 reviews EVER and rate it 5 stars. Whilst the actual reviews rating it 1 star are the ones getting Helpful likes... Anyway, only have been in this store a handful of times, employees were rude, prices were steep for the quality, and no returns only exchanges. ( Which there were a ton of people "returning" product while I was there ) Overall, dishonest and unprofessional company. Also may I mention the owner threatens to sue their employees if they talk bad about the company or wear a different brand of clothes OR even post a different brand on their social medias. Had a nice conversation with one of the employees about it. Disgusting.
We went in looking for some new clothes for my daughter. The sales ladies were very nice, called her by name and picked out things they thought she might like. We found 2 t-shirts (very over priced at $45 each) that were cute and edgy. My daughter loved them and decided to purchase them (against my better judgement) and she spent her own money. Tag says wash before wear, cold and tumble dry. We did just that, delicate in fact. One shirt comes out damaged. The glitter lettering is literally flaking off. Its 2 days old, never worn. I take it right back to the store for an exchange/store credit/refund...whatever just to fix the damaged shirt my 12 year old purchased for herself. Manager told me since they can't sell the product, they won't take it back. I asked her why they don't stand behind their products, 'we don't make them, we just sell them'. We will no longer patronize this store. I won't shop at stores (mega or small business) that are more then happy to take your money but don't make any effort to resolve an issue with something THEY sell. That was our first and last time shopping there.
the employees are incredibly helpful and supportive. they had no problem helping me pick out an item and they also have the perfect heels to match them! not only is the store beautiful and aesthetic, but it’s a complete different vibe from the other stores in the outlet. it reminds me of shopping at a store in the big city like LA or NYC. i enjoy going into this store and i love everything about it. Crystal (i believe that’s how it’s spelt) and another employee (whose name i wasn’t able to retrieve but she has short hair, a pretty septum, and pointy eyeliner) were wonderful and helped me with my purchases. i am definitely coming back! i recommend to all my friends, especially the girlies who love pink
Worst customer service I have experienced in years. First time we come into the store, while my wife was shopping their clothing I was entertaining my girls taking a picture of them at a phone booth that is part of their decoration. The woman that worked there told us no pictures allowed after completing the purchase. Then we are allowed as a thank you for the purchase. After hearing that.... My wife left all the merchandise we were ready to purchase and we walked out the door with a very bad feeling of this place.
My sister and I went into the store because we loved how cute it looked and we were so excited with everything in the store. However, I felt icky being watched constantly by the staff and I wasn’t sure why. It made me feel like I wasn’t welcomed into the store. I don’t think my sister noticed but it made me feel badly because I’m not sure why we were treated differently. Even though they have very cute items, I don’t think I will return to this store.
To say this place is unprofessional is an understatement. There is only ever one employee working at a time to help me out with purchase. When they do help me out, they choose to yell at me for taking pictures. Mind you I was looking for a gift idea and needed to send it to a friend for help with deciding. I wouldn't waste my time here id rather starve to death. Its too bad, because their stuff is cute, but I can find it elsewhere.
Was shopping in this store. My four year old daughter went into the phone booth there and I WAS going to capture the moment with a photo… I was told “ you can’t take a picture if you haven’t made a purchase”…. Meanwhile I had items in my hand to pay for. (I put those items back) I thought that was a bit ridiculous. I would never shop here. Extremely rude!!! Wish I could minus a star!
Cute items but extremely overpriced for the quality, and the sales staff was constantly looking over our shoulders and interrupting our actual shopping. Many, many, many signs about shoplifting like they don't trust any customers whatsoever, and if you photograph anything you are expected to purchase it apparently. Cute to browse once but I won't be headed back.
This store is one of my daughters, best friends and mine favorite store! Everything is so pretty and also hilarious sayings on the items! They have 4 locations around the valley. Every single worker has been an absolute joy, helpful, and personable! Get yourself lost in this magical and glitzy store!
Rolling Rack Boutique is one of my favorite stores to shop at! The clothing selection is incredibly cute and on trend, but the staff is what makes it a special experience. Shout out to the manager Laura and team member Emily who made our experience today extra wonderful. Thank you ladies!!
Trin was an absolute fabulous doll!!! She helped me with all my fun items i purchased and she made my shopping experience FAB U LOUS . To the upper management: please take some time out of your day to commend Trin in her PHENOMENAL CUSTOMER SERVICE!!!!!!! …
LOVE LOVE LOVE ELYZA, they need more cheerful workers like her! Her smile will brighten your day and her friendliness will make the experience much more comfortable and friendly, Only coming back to this place if she’s there!
I love this specific location , Cristal and the rest of the crew are amazing . They help me to pick my outfit for my B-Day and they were so patient to me until I found the perfect dress. Thank you ladies for all your help .
Clean. The dresses I get are of a really nice texture. I always feel lovely in the dresses I get from here. I don’t love the Ed Hardy bling looking stuff but I would say there is something at RRB for everyone.
I feel like my 14 year old self died and went to heaven!! Such a beautiful selection and Crystal is such a sweetheart, she will take care of you and make sure you enjoy yourself while you shop around :)
Rolling Rack Is A gem, my new favorite place to shop. I walked in and immediately fell in love. Sierra, was amazing with helping me put pieces together. I will definitely be shopping here again
My wife LOVES this store! The styles are fabulous, fabrics are amazing, music is awesome and staff members are very helpful! Definitely stop in! Ask for Tia, she is great.
I love this store! Great find in the Desert Ridge area. I found the perfect dress for a birthday dinner. They also have really cute gifts for friends too.
This boutique is my go-to for fun events because omg they have the cutest fits! Thank you for your help today Yaslin, you’re my favorite ever!!
Cute clothes and fun items, they were very friendly and helpful! They were also offering refreshments because it was a hot day.
Beware of their return policy. They only offer store credit, and refuse to refund your money. Very disappointing experience...
Such a cute shop!!! So many unique designs and the girlies are awesome and super helpful, especially Zharia :) will be back
Chelsea & Chrystal helped me today & they are sooo nice. They helped me buy a very cute pair of sandals. I will be nack
Loved Elyza today! She was soooooo helpful and her smile OMG!!!!! I can’t wait to come back again when she’s working:)
The clothes here are literally all so beautiful! Love the vibe. Customer service has always been super helpful too.
Fantastic shop!! Support small business! Yaslin was amazing! Would shop here all the time if I lived local!
Had a fun time with the girls in Desert Ridge ! Found some gifts for my son too and got some good laughs
Came to get my bday dress and had an amazing experience as always!! This store is so special and unique!
Super cute store! Megan was sweet. The store is such a vibe. Definitely coming back in the future
Super kind and helpful staff and items for my teenager daughter and her 40-something mom. …
Store was SO cute! And customer service was unbelievable.. Definitely recommend! …
Just found this amazing boutique... Its a must check out.. Thank you @ RollingRackBoutique
Really appreciate the costumer service! The ladies working here are very sweet and helpful
Zaharia is the sweetest and helped me pick out the cutest stuff!! RRB is the best store❤️
Staff is so nice and helpful. Found my favorite boots and the long socks are hilarious!
Such a helpful staff. Picked out shoes for me. High quality clothes! Love it there
Love this store ! Tia is awesome and helped me find a perfect dress! Go see her !
This place is amazing! Great customer service & everything in the store rocks
Always the best! I shop at RRB almost every month! Thank you for the love!
Laura was amazing helped me pick put my thanksgiving outfit a lifesaver!!
Crystal and Makae were amazing!!! Helpful and make it very easy to shop.
Best store ever!! Sky is so nice and all the other workers are amazing!!
Shop here all the time. Ask for Crystal, she is so amazing and helpful!
Great store, I have teenage children and they both absolutely love it!
What a wonderful experience. Quinn, my sales person was so helpful!
Tia was great! Definitely the definition of great customer service.
Great store with so many amazing items! Will definitely come back!
Everything in this store is so cute! The employees are so helpful!
Cutest boutique! Found the perfect dress for Vegas. Thanks Megan!
Amazing customer service!! Love this place. Clothes are SO CUTE!
Zharia was amazing she helped me find the dress of my dreams!!!!
loved the workers there ! helped me with everything i needed
Love this place!! It’s my happy place!! Laura is fantastic!!
Really Pretty Store!!! I love the clothing!!! So my style!!!
Amazing unique selection and the sweetest gals helping me!!!
it was a nice store and the customer service was amazing
Amazing customer service! And great quality clothes! ❤️
Trin is the best!!!! Such a fun shop for unique gifts!
Beautiful place and awesome collection must go….
Would not recommend this company. Poor quality.
Cutest store! Love the vibe and spunky pieces!
Such cute stuff and super friendly staff!!!
Sizes were great my very slender daughter.
This place is amazing! Super cute stuff
Such a cute store! Super friendly staff
Very cute place! Great service …
Clean store and super helpful staff!
Yaslin was great! Wonderful store!
Very nice, I love that necklace!
Love everything in this store
Cool place! Amazing clothes!
Best graphic t shirts ever!!
Amazing fun place!! So cute
I wanna have fun!
Love this place!