Well, this place started off great. Great location and OK manager, Susan. Then it really fell apart. HORRIBLE business practice!!!!!!!!!!!!!!!!!!!!! I got a unit for a car that I purchased in the area. I was going to store it for awhile until I got back to Albuquerque. Plans changed. I got back early. So I decided to go ahead and take the car out of storage and drive it back home. I, being a GREAT customer had paid for the next month early, by the 16th of the month. It wasn't due until the 26th. I took the car out on the 23rd. They REFUSED to reimburse me my "Early Payment" . They kep on saying it is there policy not to Prorate any refunds. In my eyes, I did not care of the extra 3 days to get that prorated refund, I wanted the next months refunded since I had paid it REALLY EARLY. Both Susan and the Corporate office then turned, became very cold and just mean when I asked them again for my refund for the early payment. Saying NO NO NO!!! Yet on the other hand when Susan say my lock gone on the 24th she called me and asked "what is going on"?? I told her that I took my car out and I wasn't using the unit or leaving the lock. Then she proceeded to tell me that she was going to rent it out!!!!! So they collected twice on the same unit!!!!! They are money hungry corporate thugs with absolutely no morals!!!!

I've had this unit for four days located off of Montgomery on Pan American. Upon my lease sign I asked questions about the safety of the area and history of breaking into units and the response given was "this is Albuquerque" That should have been my clue since the response was offensive and didn't address my question directly the associate was just rude. I've dropped off loads of belongings and decided to sort through some so I could donate and have more room. Also I decided to leave some tools so I could have more room for another load. Yesterday the associate decided to pull weeds outside the property to view my progress and when I acknowledged him he chose to ignore me. This morning he came to my unit to ask how it was going and said I had been there often and said there was no loitering which was very strange rude and insulting and was not in the rules he made sure to read to me at the lease sign I wished I had time to waste loitering but I don't nor to spend writing this review but find it necessary I'm going to call corporate and request a refund and move elsewhere cause I don't appreciate being treated and timed for something I pay for and isn't cheap

My experience with RightSpace Storage well the name says it ALL it's the right place to be and the right place to store your belongings without any issues. The people there are friendly and courteous, they help you once you put your foot thru the door, answer any questions that you might have about the units they have and plus I like the chose of units they have size wise I had a unit that was just perfect for my needs at first but had to upgrade to a bigger unit and I was surprised that without any hesitation they found one that I needed and transferred me into that unit at a different price of course but just to have you relocate your stuff to another unit just like that I was surprised the grounds are clean well maintained and they notify you if any changes or of any activity will be happening that way you can get what you need out of storage before anything happens. I like RightSpace it's like your very own walk in closet Management and their employees are superb nice and friendly people I'm so comfortable being a customer there.

This place is NOT secure. The television cameras DO NOT cover all ares. I got my space broken into and the thieves knew which areas were not secure. I feel this was an inside job. I was never informed when I rented the space that it was not in camera range. Read your contract carefully as it is your tough luck when this happens. The people that run the place are pleasant but are more concerned about their rental payment than the security. Prices go up regularly with minimal notice but they do keep clean environment. The access is horrible so if you need to go to your unit often you will get frustrated.

Just rented a unit here on Friday, (10/26/18) and my experience was really good. Susan was very professional and answered all of my questions. Today I wanted to change the location of where my unit was and she was able to accommodate me, even though it was going to be more work for her. I also met Cory today, while requesting to change my unit, and she too was a very friendly and helpful with the questions that I had. Would I recommend this storage facility? Yes! Friendly, attentive staff, clean and well maintained. Exactly what I was looking for.

Don't know how the rest of the experience will go, but U-Haul sent me here to pick up a trailer and no employee was here to even open the office. Scheduled to open at 9 AM, it's now 10 AM. Some man says there is a woman here to help us and that she'll come out when she's ready, but otherwise very rude. U-Haul should remove the franchise from this place. Normally U-Haul has very good service, places like this don't help them. Only place with the truck I need this weekend so I don't have much choice but to wait.

Place took over our Storage place they do not offer free mice/rodent packs to prevent an intruder coming in your storage unit as well as insect packs also over priced did an upcharge of 15 dollars when before our small storage only cost 42 now it costs 57 and doesn't come with the packs like our old owner's had also not family feel like our old owner's they call and remind us about our rent date coming up now all you get is a call of a threat for late charge

**BEWARE* * CAUTION **WARNING** The employees and manager of this place are disrespectful, rude and dishonest. It would be very wise to find another place that would at the least pretend they appreciate your business but if you want to give them a chance make sure to document everything and all things. It would be advisable to record all that is said especially if your there to rent a Uhaul trailer. Outward appearances are nice but inside is a nightmare

Totally suck! Sent a message through their site two weeks ago. Recieved an auto reply and responded to that. Still havent recieved actual correspondence. Called them today to request the same i formation I asked for two weeks ago, was tild I would recieve an email before the end of the day..... Still waiting.......... Glad I didnt have the chance to do businesses with these morons. Glad to not have to do deal with them.

I began my renting online, when I arrived it was very professional and friendly. Bought a lock and listened to the information provided. Found out I was located to a sister location, wasn't bad in distant wise. Got to the storage and was immediately disappointed. Called the office and they offered another unit on site. (Sister site was in poor condition, old) New unit is clean.. updated, especially the walls and gate.

Susan at I storage was awesome! She was so helpful friendly and accommodating. My lease is only for a couple of months,kinda between moves right now, but the next time I'm have storage needs or know anyone that does I'm looking for Susan and taking my business wherever she is. Istorage has a great location clean and secure facility and it's just down the street from food gas and u haul. Yeah!!!!

The customer service was amazing. Very helpful in a time of stress. It was difficult to reach them by phone, but I did forget that they are only one person and have to also walk the grounds. So keep that in mind when trying to contact them. I just moved in so I don’t have a lot of experience with them yet. But the set up was super helpful. And we are happy with our storage unit and location.

Do not store your stuff here. Once the owners kicked out the nice respectful family they hired people with no respect. They upped the prices of the units. They open your doors without permit on. They steal your stuff. They will go into your storage and touch your stuff and just throw it back in. They don't have any respect for your things or you.

THE BEST PLACE TO SECURELY STORE YOUR THINGS OF VALUE.. LIKE YOYR ENTIRE CONENTS OF YOUR HOME, ..CARMEN, SUPER HELPFUL AND CARING, ALL THE RIGHT ANSWERS AND HELPFUL IN UNDERSTANDING WHAT YOU NEED FROM THE RIGHT DOCUMENTS, THANK YOU RIGHT SPACE STORAGE FOR KEEPING MY LIFE SAFE. WE LOVE YOU

Clean, convenient, courteous, safe… but PRICY! like a lot of businesses in this area we are using this for a business purposes, and so it’s worth paying for the location. It’s difficult though that you can’t get in after 8 PM. Especially in the summer when it’s so hot during the day…

iStorage Albuquerque is a clean, safe facility right in the center of town. The manager, Susan, is very kind and helpful. Because of iStorage, our move to Albuquerque went very smoothly. I would recommend this storage facility to anyone who wants peace of mind and friendly service!

When I called the man was so nice and helpful. I asked if he had a unit size I needed he said he had one left so I rushed to go get it and as soon as I walked in I was meet with a friendly smile and a" welcome you must be the man who called ". Fast friendly and a good price.

This people whoever they are they are very rude and they want money all the time every month the storage goes up I don't think it should be right to people that I can't afford to pay but give me a call my name is Gloria and I would like for you to call me as soon as possible

Very clean facility. Storage units are kept up and clean. Staff members are beyond amazing Respectful and helpful. I've rented many storages in different cities and this by far has been my favorite. Based on the cheap prices, staff experience as well as location.

Cody made a stressful process super easy. He was courteous and knowledgeable. He was very helpful in our needs and not pushy about our decision making. We like the gated storage, cameras, and security. We are very happy with RightSpace Storage. Thank you Cody!!!

I stored there for years and they were always so wonderful about keeping the place clean and answering the phone at the office. I love talking to people onsite and not a machine or outsourced call center monkey I can’t understand. I would highly recommend it!

istorage did a phenomenal job at taking care of me. From their awesome customer service and professionalism to how clean and well kept the business was....I applaud their hard work and recommend them to other potential customers in the area...

They will constantly increase your rate. $180 for a small storage unit? Complete rip off preying upon people' s storage situation. Can't wait to be able to travel back to ABQ and pack up and move out. Find a different less expensive storage

We've had a unit there for a good while now and rents go up and up. And now, I can't even bring my dog on the property, not even if she stays in my vehicle.... Looking for someplace else. My unit is not sealed well and is super dusty!!!

Awful place. They keep jacking the rates up every couple months. Expect an increase of $20-$50 every 6 months. Hard to get ahold of staff. They cut my lock off by "accident" and it took a month to get the new key. Garbage.

Good experience, peace of mind safety satisfaction when It comes to your property Gated with surveillance cameras and coded gate entry. Great location, and nice staff. I would recommend this storage facility for sure.

Just rented a unit today & by far the best storage facility I've ever used!!! Corey was helpful & she knew exactly what to do to give me the best rates!!! I highly recommend using Istorage for your spring needs!!!

Clean, friendly, always able to go in & out with easy & cancelling was a breeze. LOVED the friendly, well mannered staff. Will definitely recommend and will use if I’m ever in the need of a storage unit again.

I just loved the way I was treated so sweet this young lady was so very helpful told you all the right questions had answers to everything it was a blessing to find such a kind and wonderful person!!!!!!!!

Jackie from the Aztec location has been very helpful & understanding. Moving is never easy & guesstimating the size u might need is very stressful. Anyway it’s been great! Thank you Jackie. …

I was very impressed with Carmen and how she handled my need to rent a storage unit from Right Space Storage. I will certainly recommend this business to anyone who needs a storage facility.

Got a great deal on a storage unit. The staff was especially helpful in walking us out to the unit and showing it to us before we decided to rent it. The facility is clean and seems secure.

The facility at istorage is very clean and very well-equipped great location and the staff top notch. I would recommend this location to anybody that needs convenience storage

Great customer service. I had no problems! Update: I have used this place three times between moves! I still think they are amazing and have GREAT customer service!

Fantastic service! I needed a short term storage solution while traveling through the area & the Manager was amazingly nice & professional.

The place is clean, efficient, and spacious. The staff is prompt, effective, and super informative. I'm so glad I found the RightSpace!!!

Very pleasant atmosphere and Awesome customer service!! Easy going, straightforward and helpful. Thank you for the wonderful experience!

I just signed the lease yesterday and have yet to move in, but so far so good. Staff is very friendly and knowledgeable. …

This place is simply amazing,,I am very happy with the service and respect I recieved,,I would highly recommend this place,,

Carmen was a pleasure to work with. She made everything very easy. COVID safe experience due to online signing was great.

Friendly service very helpful needed a unite ASAP and they got me in and ready to go that day I will be back thanks guys

Just secured a 5x10 here in Albuquerque. Brandon was very professional, very helpful, and answered all my questions.

They require $25 insurance premium on top of the rent. I went elsewhere, read my reviews for a better choice.

If you need low affordable prices and a professional experience, this location is the place to go.

Rep was courteous and explained everything. Clean. Price is in the range of all other storages

Very easy and quick to set up account. Pleasant person to deal with and nice facility. …

Wonderful ladies had best customer service I enjoyed the interaction and the place is clean

The most inconsiderate and unapologetic staff I have ever encountered, I do not recommend

The people that work there are very helpful and friendly and really know their stuff

New management, made ridiculous new hours, will be finding a new storage facility.

It was the perfect size space at the perfect time. I hope to stay for a while.

Do not rent from here the fees are ridiculous and the manager is so rude.

Excellent customer service, awesome security and great location!

Nice location, Nice, accommodations, and farley priced.

Helped us out on short notice. Nice clean facilities.

Customer service was great! Carmin was very helpful!

Great storage and great service from awesome people

Lady at office was very professional and happy.

nice and clean! convenient storage facility.

Pricey!!!!! Employees are NOT helpful!!!!

Awesome awesome awesome.. …

I really feel like my things are safe

Got my space on line, fast and easy.

Was a quick and painless experience

Very respectful friendly thank you

Great service fast and easy-going

Clean. Good service. Secure.

Was clean and friendly staff

Excellent costumer service

Office staff was AMAZING!

Very friendly and fast

Great service!!!

Great service

Great service

Clean