I spent two months in this Residence Inn while water damage was repaired at my home. Recently widowed, the move was emotionally difficult as well as physically. The cats and I were put into this Residence Inn by my insurance company, and they could not have made a better choice. The staff makes this hotel. Blessed Jefferson and her front desk staff - Laretha, Laneysa, and Maddison, are everything. From the moment I walked in, I was surrounded by a warmth that made me feel right at home. Any request I made during my time here was met promptly. The engineering staff responded quickly and politely when my kitten got stuck behind a drawer (!!). Although I did most of my own cleaning because I didn't want the cats escaping, the housekeeping staff was unfailingly polite and supplied any needs immediately. My room was attractive, large, and with a full kitchen. Beware the kitchen. You cannot really cook in it because the fire alarms are sensitive, but it is more than adequate for microwaved meals, eggs, etc. There is plenty of storage space if the stay is a long one. I had a view of a green hill that was covered by bull thistles, hemlock, and vitex trees. It was lovely. As I sat and worked at the desk, I could watch the rabbit family raise their babies, watch the buzzards in their lazy flight riding the thermals, and listen to the mockingbirds. The pool is pretty and inviting. The fitness room isn't easy to find, but it's clean and quiet. Breakfast is provided. There was a good variety of food, that changed daily, and the breakfast staff was friendly and responsive. I appreciated the company at breakfast, too, and the view of the pool from the breakfast room. I have small complaints. There is a paucity of hot water. Much water is wasted waiting for the shower to heat up, and I rarely had enough for a hot shower. Several times there was no hot water at all! The bathroom faucet runs cold and has a weak stream, about the size of a pencil at full pressure. But during my stay, I often found myself thinking that I could live there. I am grateful to the staff for their kindness, and for the way they went "above and beyond" so many times taking care of me. Thank you Blessed, Maddie, Laneysa, and Laretha. You are all wonderful.
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Rooms
The rooms are large and bright. Ask for a room on the south or west side, away from the highway noise, although when my windows were closed, noise was not an issue.
Nearby activities
Downtown Dallas is a short drive, as is the Bishop Arts District with its dozens of shops and restaurants. The Kessler Theater, a live music venue, is also less than 10 minutes away by car.
Hotel highlights
Kid-friendly, Great value

My boyfriend and I are very Marriott loyal! I used his Bonvoy number to book a hotel here as I was traveling for work— and he called Bonvoy to transfer my name onto the reservation as well (this is usually not an issue anyway). The woman at the front desk refused to give me my reserved room, with my reserved confirmation number. My name was on the reservation via my phone but she kept saying it was just his name. My boyfriend then got on the phone and pleaded with her as I was alone and it was 10 pm and I had nowhere to go, but she kept rudely shaking her head and proudly affirming she would NOT give me a room. I think her name was Lutansya or something of that nature. A positive and helpful attitude goes such a long way in life and in customer service. It’s so disappointing I had to eat the cost of this hotel room and then book a comfort inn suites close by. There were absolutely no solutions offered, no apology, no patience, NOTHING remotely helpful. This is the worst customer service interaction I’ve ever had in my life
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Great newer hotel in a convenient location without the traffic or hustle and bustle. Easy to Uber in and out. Hotel is very clean and safe with no random people hanging around. Rooms are very large, comfortable, dark and quiet for sleeping. All the staff that I had interactions with were very very friendly. Beautiful pool and patio area. Half a basketball court that’s fenced in and well maintained. The free breakfast is normal and nothing exciting for a hotel. Highly recommend this hotel.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Rooms were very large, clean, and most importantly quiet. A\C worked wonderfully and kept the room cool even when it was over 100 degrees outside.
Safety
The hotel is kind of away from the immediate hustle and bustle. It’s in a new area and the hotel and public areas are well lit. Staff is very attentive.
Hotel highlights
Quiet, Kid-friendly, Great value

I was surprised at the level of effort given for a 3-star hotel. The lobby was welcoming and the staff were attentive. The review complaining about parking was not necessary. It’s $5 and that probably pays for the Dallas PD officer that was onsite. Based on reviews about car break-ins, they’ve definitely responded, so if paying $5 is needed to ensure the parking lot is safe, I don’t see what the complaint was for. There were a few things of concern like no mattress cover and having to clean the dishes, but nothing that would keep me from staying here again. I’m a stickler for presentable and clean bathrooms. This was definitely a few steps above a normal 3-star. There was a clean shower curtain (surprised me) and the aesthetic was definitely better than most. They need to unclog the drain a bit, but I just stood towards the back of the tub. Overall the place is on my list for budget friendly, yet quality hotels.
Rooms: 4
Service: 5
Location: 5

My husband stayed here for work for over 2 months. I had to extend him several times. I called up and they were always happy to help! The rooms are large. The breakfasts and the staff who work there are amazing! They would see him waiting for breakfast early and let him in to get food before he headed off to work. From the front desk to the kitchen staff, to the cleaning staff. I can't thank you enough for taking care of my husband and making this his home away from home for 67 days! I even came up to visit a few times and met some of the "family." We will definitely stay again the next time we need a long-term stay!
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

I was so nervous booking a Hotel in the Dallas area. I had a bad experience previously in another city and have been leery since. However, I am beyond glad I chose this hotel. Everything was perfect and comfortable. The staff was nice and welcoming, the complimentary breakfast has great options. The room was spacious and clean. The kitchen and bathrooms are great sizes also. We were able to stream HBO, Showtime and Youtube. It’s located in a parking lot with two restaurants and only 10-12 minutes from Downtown. There’s a basketball goal outside for the younger adults or kids to play. Already planning my next trip to Dallas.
Rooms: 5
Service: 5
Location: 5

It started as soon as I hit the door a beautiful reception greeted me, to my surprise no less. She was very corgual, respectful and polite.. not only to me but with everyone that walked in behind me.. The place was emaciculate! Clean!!!! My stay was great and the atmosphere was relaxed . Everything you needed was provided to cook or bake, a mini apartment..Staff was there with any help needed to resolve my issues and there was a few... The breakfast was good but std.. Overall it was a great stay... would stay again.. Note::: bring your wallet be prepared...!!!
Rooms: 5
Service: 5
Location: 5

We were in Dallas at the Vex World Robotics Tournament and stayed at the Residence Inn. Our hotel room was clean, well maintained and spacious. The location was excellent for travel to/from the tournament held at the Kay Hutchinson Convention Center. The breakfast offerings were excellent and the staff was helpful and very friendly. We definitely will stay there again if we have the opportunity.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

The staff has been nothing but generously kind during our stay. I so wish I remembered their names but we’ve arrived in late after our work days so my memory is shot! However their service is beyond memorable. Welcome guest greets us warmly, has been attentive when we have questions, and make us feel like we just got back home. Marriott is lucky to have this staff! I travel a ton for work and this residence inn has been one of my faves — all because of the staff!
Trip type
Business
Rooms: 5
Service: 5
Location: 5

I'm very disappointed with this hotel. If you get a good room with a good view, GREAT! But if not, be ready to be looking out at a piece of there front building.Unfortunately i got a room on the 2nd floor close to the main entrance and right in front of the pool. It was 10:30 pm and people was still out in the pool. Not a good choice if you go with babies because otherwise they won't be able to sleep due to the loud noice.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 4
Location: 4

Clean and spacious rooms. Surprisingly good complimentary breakfast (hot breakfast, not a cold muffin and orange juice in a sad brown paper bag). Good front desk service and well equipped kitchen.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 4
Rooms
Spacious and well equipped. The AC is directly over my head when I sleep though.
Food & drinks
Good complimentary breakfast
Hotel highlights
Quiet, Great value

The room was amazing and spacious, the service was welcoming and the location was good with two restaurants across the parking lot and a fuel service station across the street. Breakfast was on point with a variety of food options.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Very spacious!
Safety
Well lit!
Hotel highlights
Great view, Quiet, Kid-friendly

Everyone was wonderful housekeeping did a great job with the room front desk staff are wonderful polite and knowledgeable about area. If I ever have to come back down to Dallas I will definitely be staying at this hotel. I wish I could give more stars but the limit is 5.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet

Laretha was amazing, so polite and helpful, truly a comfortable and clean experience. The best Marriott hotel we have stayed at this far :)
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Very clean and great breakfast bar in the am
Safety
Security provided we felt very safe
Hotel highlights
Luxury

Staff is amazing !!!!!! They made us feel right at home service cleanliness they always asked us If we needed anything . They even had printed itinerary for things to do in Dallas thanks yall I would come back here every single time I'm in Dallas
Trip type
Business
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Wow this place really was immaculate! the grounds are beautiful the hallways smell nice, like really clean and not caked with the sins of what really happens in hotel rooms. You can't hear anything from inside the room in the hallway. Everything looks brand new not a speck of dust in sight.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 3

Had an outstanding experience at Residence Inn Canyon. The older black lady at check-in was an absolute superstar, providing top-notch service. The rooms were truly 5-star quality, making my stay exceptionally comfortable. Kudos to the staff and the remarkable hospitality at this Residence Inn. Highly recommend!
Rooms: 5
Service: 5
Location: 5

We will stay at this hotel every time we come to Dallas. The rooms were huge. Full-size kitchen with dishes. The bed was VERY comfortable. The employees were so welcoming and polite. The location was great also. We were able to walk to restaurants, and it's right off of the freeway.
Rooms: 5
Service: 5
Location: 5

I don’t think I’ve left an actual review as an Ambassador, but I stay in hotels on a weekly basis via Marriott including various property levels as well, & this has (hands down) the best, sweetest and kind front desk staff. I will definitely stay here and recommend to my coworkers anytime we are in town. Clean and cozy rooms as well!

I have stayed at this hotel several times and have not a bad experience. The staff have always been very friendly and willing to accommodate me. The rooms are always clean and must salute the maid staff for their excellent work. The surrounding area outside of the hotel is well maintained with no liter or unkept landscape.

The staff made this a wonderful experience. From Miss Blessed at the front desk to the breakfast bar staff, everyone was so kind and friendly. If we asked for an item it was brought promptly to the room. Will stay here again next time we visit!
Trip type
Vacation
Rooms: 4
Service: 5
Location: 4

Staff was great all around. Was there for my daughter's birthday and the front desk staff was nice enough to give her a picture frame and the breakfast staff gave her a special fruit mix. She loved it. Only thing that needs to be changed is … Read more on Residence Inn by Marriott Dallas at The Canyon

My stay was OUTSTANDING!! Laneysa and Blessed did a great job! They were super helpful and very accommodating to my needs during my stay. These two ladies are awesome!! I would definitely recommend people to stay there. Parking is very good … Read more on Residence Inn by Marriott Dallas at The Canyon

In general I do not like staying in hotels. However, I hope that I can stay at this one again in the future if the chance arises. The hotel is fairly new and the inside and outside are well kept. The rooms are spacious with a luxurious feel … Read more on Residence Inn by Marriott Dallas at The Canyon

The ladies at the front desk were so friendly, cheerful, and helpful every day of my 6 night, 7 day stay. It is also only 5 minutes from downtown and their pool is enjoyable because it has a small wading area about 6 inches deep for babies … Read more on Residence Inn by Marriott Dallas at The Canyon

The rooms are a good size and always kept clean. I choose to stay at this hotel because the staff are so friendly and caring. Blessed is one of the best people I’ve ever met. She has an amazing personality and is clearly made for customer … Read more on Residence Inn by Marriott Dallas at The Canyon

Everything was a breeze, and we didn't use a lot of amenities. The location, being 10 minutes from downtown and close to so many restaurants and store, was great. The staff felt more like neighborhood friends, they were always smiling and … Read more on Residence Inn by Marriott Dallas at The Canyon

Blessed and her team are AMAZING! They know how to treat a guest. I would recommend this hotel to anyone staying in the DFW area. I travel 5 days a week for work and this Hotel is my favorite for guest experience because of Blessed and her staff.
Rooms: 5
Service: 5
Location: 5

The front desk attendant, Loretha, provided excellent customer service! Family of 4 with little kids felt welcomed. Rooms were clean and breakfast was great!!
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

Clean, well-lit, new construction, high tech, and excellent value!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Safety
Security guard on site in the evenings.
Hotel highlights
Kid-friendly, Great value, High-tech

This hotel and brand is a must and will definitely stay on my top 10 list. Everything was great. The staff was awesome. The rooms were clean ,bed was comfortable, AC worked perfect. My only complaint the remote was slow.
Rooms: 5
Service: 5
Location: 5

This hotel near Dallas was a gem for my holiday escape. The staff, especially the ladies, were the stars, making my stay truly memorable. I stayed for Christmas and they made my stay beyond memorable. ✨Their warmth and attentiveness made

Where do I start…beside the friendly staff, this hotel was awful. The rooms were outdated, dirty and uncomfortable. My bed linens were covered with hair of all different strands, there were stains on the walls, floors, bedskirt, everywhere.

For starters, the gorgeous lady (wearing beautiful head dressing) at the front desk was such a delight on arrival and as we were heading out. The room was absolutely gorgeous with a kitchen, living room area, comfy bed, and a wonderful

I love the staff at this hotel. I wish I could remember all of their names but unfortunately I don't. Ms. Mary in the breakfast area is so sweet, kind and thought. Ms. Blessed at the front desk is sweet and efficient. The staff here

Never Again. I stayed at this place a dozen times just because of location to work. I'm a lifetime platinum member. This place is terrible. In July, the rooms are 80 degrees. AC is significantly under powered. Week of July 4th I has

This off the freeway hotel was nice and secluded from everything. There are two restaurants and a gas station nearby. The hostess was always so friendly coming and going.
Rooms: 5
Service: 5
Location: 5

terrible internet(3-12mbps) with "enhanced" but nice hotel other than bad internet
Trip type
Business
Travel group
Couple
Rooms: 3
Service: 3
Location: 3

This hotel couldn't be nicer. Super clean. Friendly. I'll stay there again.
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet

Very friendly and great size rooms, very clean and safe
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5