I normally don't bother to write reviews for gas stations since they are just a matter of convenience. However this gas station is probably one of the worst for customer service and it is worth the time calling them out in the hopes that the right person will read this and do something about it. This location is right around the corner from my work and would make a really convenient place for me to stop on the way in the morning. I wish that was the case. Instead I have to make an effort to avoid this location at all costs. Nearly every single time I come here there are 3-4 employees on the floor but only one will ever make a half hearted effort to run a register. The rest of them stand around pretending to look busy while trying to ignore the huge line always present at the registers. I have never seen a store that needs to be constantly restocked by 80% of your staff while a long line of customers stand there and wait. If they are behind the counter they are more concerned with chatting amongst co-workers instead of ringing customers up. Several times I was ignored while paying because they couldn't be bothered to stop chatting to each other. When the employees do speak to you they are very rude and act inconvenienced when pressed to do their job. There is constantly a line to the door at all hours. I have never once heard someone shout "Express!" like you hear at ANY other Racetrack. Sadly this location will not improve until the managers are replaced. They are the ones that must set the precedent and it's quite apparent they couldn't care less about running a respectable store.

MANAGER NO COMPASSION FOR AUTISTIC CHILDREN! Absolutely disgusted with this store, had my husband and son with me and came into store to get some ice cream SEPARATELY. Our son is austisic and was walking around while I went to retrieve the ice cream cone. I noticed they were out and asked the lady if they had backup which they did not; no huge issue do you mind if we use a cup he just wants a swirl and has exact change to pay; the attendant replies, "yes" which I was very grateful for. From behind I hear someone who I can't identify say it's still going to be the same price as a cup in which I clarify and say a cone is . .. and a cup is ... THE PRICE IS NOT THE ISSUE WHEN TRYING TO EXPLAIN TO an autistic child who is 3 who saved up so HE COULD pay for it.. the unidentified manager has no compassion and we had already been told yes. WAS NOT TAKING ADVANTAGE WASNT OVER FILLING OR ANYTHING BUT SHE JUST COULDNT WORK WITH US ! Has no compassion and thought this was funny as my frustration spilled out into tears once into car... I hope she doesn't experience this lack of compassion from ppl concerning her child.

I visit literally EVERY Racetrac in Northeast Florida while working and THIS location has the MOST problems of ALL the stores. Their soft drinks don't even taste like the intended soda since their CO² is always miscalculated or leaking. The bottle soda tastes like actual soda for $3 a bottle. Want ice cream or drinks on a Sunday afternoon or evening? Don't go to this store because they always shut down the ice cream absurdly early on Sundays for "cleaning" and it seems like every other WEEK they're out of sodas and C0² due to a leaky hose. This leaking hose has been an issue for months now so I don't understand how a major corporation can't just FIX the problem instead of just ignoring it and going without drinks for literally DAYS at a time waiting to fill their C0² tank. Then it's only 1½ weeks later they're out of C0² and drinks YET AGAIN because it all leaked out. And this store wonders why it's hemorrhaging money...

Any time we go here there is always a police officer that says hello to us. This used to be one of my favorite places to sit and think for a minute. Shannon is a manager there. My girls got free samples from the yogurt machine and accused us of stealing. I will not go back there because she had Chase an employee under her explain to me in front of the entire store that we were not allowed there. There is another car that looks like mine and that female used to go up there with me. I think all the freebies her guy gets got put on us to keep a connection. At the end of the night they make a big batch of grill stuff and load the food stand up. They explain that it gets thrown away at the end of the night and they have the clip board but really they have their favorites to hand things to.

This location has refused to allow us to use the facilities, and has gone behind us immediately to clean bathroom with sanitation products, as if we are animals that need disinfecting. I purchase gas and other items from the Blanding Blvd and hicks rd location everyday, several times a day. I am diabetic and make frequent trips to the bathroom throughout the day. As I stopped to do so very late at night, before heading back out of town to a job as an essential worker. I was refused to be allowed to use their public bathrooms very late at night. The store was open and operational. They also made a joke about it. As I got back into my vehicle, the police proceeded to run my tag. I needed food as well. This is disgraceful and and very unprofessional.

I bought the special Budweiser has going on now two lites and one regular which it is suppose to be buy two and get one free. They charged me for three 12 packs. I went back in to straighten it out and they told me you can't mix and match so I brought the regular bud in to get a refund and get another lite now they tell me they can't refund alcohol once it leaves the store Hello I was at pump 8 , any way the rest is history. Never did I leave the premises.

Every single morning I come here there is a line wrapped past the hot roller station only one employee on the register and the other two are just walking around like they don’t need another register open with a long line. This is ridiculous I want to be contacted by corporate or a manager. This shouldn’t be allowed to continue. Until I am contacted I will not be returning it’s sad because this used to be my favorite gas station

The store on Blanding blvd near Collins rd is disgusting. . I just went in and the floor has water, soda, food and product all over the floor. There is cup lids, straws and trash all over the floor and drink bars. They never have cups or lids to go with the cups. I will never stop at this one again. The employees are rude and don't atop talking to each other to help their customers. Horrible experience.

When this location first opened, it was great. Customer service has since gone down hill. They dont care at all and it shows. The line is always to the door. This morning, both side doors were locked, which I'm pretty sure is against the law (it was 6:46 am). The gentleman at the register could not have cared less. I'm looking forward to Wawa opening across the street.

Tried 2 pumps and kept getting an error message. I took my 2 children out of the car and inside to find a line to the door. I got to the counter and was greeted by the most sour person. Didn't acknowledge me just looked at me her facial expression didn't change from one customer to the next just rude.

I usually go in after work and they always have one cashier checking at the counter , they rather for you to wait in a long line while the other people working pretends not to see all of the people standing in line, they are slow, lack personality, I thought that Gate was bad

I would like to say thank you to Tayia and Liyah for keeping the store open late. Thank you! They should get a time and a half raise. If corporate is reading this, just do the right thing, give them something. Thank you once again for being open late, Tayia and Liyah! …

Gordon, the manager, understands customer service. It being a hot Jacksonville. The store was having problems with chocolate yogurt swirl in cones. I then try to get ice. One of cubed ice were stuck. He let me have ice in my cup & yogurt cone for free!

To whom it may concern. Several occasions we have visited this location with issue after issue. Not only bathroom maintenance but also safety issue as well. Employees locking the side door which is an emergency exit and should remain open

Poor customer service. Ty, the lady behind the counter, has no customer service skills. There was an individual at the counter whom she was having a conversation with. I waited while she continued to talk, I finally walked to the counter

Gotta say this is one of the nicest and well kept gas stations I've been to. The staff is usually very friendly and I'd like to personally thank them for that. Oh and I like the arrangement for the coffee creamers very unique.

The customer service is great. Everything is organized and clean. Yeah atmosphere. It is spectacular. Also I wanted to point out. The restroom is absolutely clean. Smells fresh stocked up with toiletries. Just phenomenal.

Go somewhere else for Gas, why this place and the Wawa across the street is always, 35 cents more per gallon, then three four miles down the street. Doesn't make any sense to me. We're all trying to save a dime.

Staff are usually quick and on standby to assist you if needed. They have two energy drinks on the fountain dispensers (Kickstarter and some other one I haven't tried yet.) And the gas is decently priced.

Love the store, the options, and the staff. Only bad thing is line is always long, and that is with 3 people working the registers. It just shows how busy they stay, so people must like the store.

If you are closed at night time ... why don’t you do like all other closed stations, and turn off the light, THIS IS THE AECOND GAS STATION AND SUCH A WASTE OF TIME

This is always a good place to go for a beef hotdogs at RT.. Also I like the fact that you can buy lotto and scratch off tickets using your debit card.

I love this store!!!!!! The staff is always friendly. Despite being swamped with needy customers!!! It is the only place I go to for my cigarettes now.

Wonderful experience. Clean store and good service. They were friendly and helpful. I enjoyed the delicious yogurt station they have, endless choices.

Great selection in the beer fridge, the place is always clean and well lit a good quick stop and there's a light to get back onto blanding.

Closed inside sign in front but said to use box for cigarettes and gas as if we in a bad area AND no one was inside.....waste of time.

Big gas station convenience store. They've got everything you need for a midnight munchie run to break up a Family Guy marathon.

Always a pleasure at this store. The staff is friendly and helpful. Clean and organized. The product it always stocked fully!

Friendly people like Philip and Taylor help get your day started with a smile! Great selection and very clean restroom!

Nice clean store. I stop here for gas and snacks. Not easy to get out of the parking lot of you are headed east bound.

They close the bathrooms at 9pm. Refusing to let paying customers use your bathroom seems like bad business to me.

Excellent customer service. Well maintained store and choices of food products from hot sandwich to frozen yogurt

Co-manager was so disrespectful, yelling and.complaining for no reason, intent to charge for items we don't eat.

Just what you expect from a racetrack but this one has a custom ice cream machine with tons of toppings.

This is the beat store every. They r always so friendly and helpful. All of products r up to date. Clean

rude customer service.. was not forthcoming.. customer service clerk seems to have no common knowledge

When they are staffed it’s great but since Covid I have a hard time getting in there in my mornings

We got gas coffee n a donut it is always clean n well lit at dark with courteous customer service

Great place to shop I'm here now getting slice of pizza a mango freezy and Some gasoline

The customer service is hit or miss.. and also look at dates one food before purchasing

Lights on but no one was home. Went here just after 10pm and the doors were locked

Worst store at night very rude nasty employee's absolutely no customer service

Get what ever you need from drinks to gas for your vehicle, food and snacks.

Ngl its scary to stop after 7 PM. Plus 12 packs of soda are very overpriced

Polite employees, great selection. Great place to stop and eat on the road.

Excellent location. Extremely cleaned restrooms. Good variety in store.

Always clean, nice service and the slurpee machine has good flavors.

Stopped to get nachos and a drink. They keep the store very clean

Unlimited slushy til 7/31. They are always out of roller items.

Clean store, nice employees, and good food. Would recommend.

Supposed to be open 24/7 but they lock the lobby up at night

Best coffee and hotdogs + friendly staff and convenience!

Friendly staff nice atmosphere and all kinds of goodies

Closed right now… 24h??? It’s 4:51 am! …

Nice and clean. Friendly People, Great Food and Deals!

Store is closed at 8pm whyyy it’s supposed to be 24 hr

How do you run out and be out ir lids since Saturday.

This place hired me for work and didnt pay me at all

Fuel and soda, clean and quick. What's not to like?

Gotta love the roller grill. Always nice employees

Hot coffee made to order great service at the desk

The kids love the fresh fruit at the ice cream bar

Excellent staff, very friendly and always helpful

Quick and easy place to get gas. Great store too.

New store, really nice inside. Good price on gas.

Good gas station, nice selection of roller food.

Best coffee!!!! Very fast and friendly service.

Great friendly staff and reasonable gas prices

Love getting the boil peanuts …

Selling expired food refuses to give refund

Try the race trac rewards app for freebies!

My favorite filling station in the area.

Just a great store with workers to boot.

Very friendly staff and a clean store.

One stop shop before getting on I-295!

The ice cream bar there is awesome

24 hrs whatever closed at 11:30

Very clean and friendly staff.

Super gas station very clean

as always. fast and friendly

They sell ethanol free gas!

Great, in and out....Go...!

Good Place for food and gas

Very clean and friendly.

Love their sluggishy..m

My perfect morning stop

Cheapest gas in town

GET THE ICE CREAM!!!

Good food selection

Fast in and out

Quick service

Always clean

Fresh coffee

Great people

Fast service

Clean store

Great place

So rude...

Clean.