The only place to deal with for trailer sales & service. We recently had many repairs done here on our RV & we could not have asked for a better job. They go above and beyond in all they do. We have dealt with many different trailer sales & service stores throughout Ottawa & area, this will be the only one going forward!

Just purchased our first camping trailer. The service was awesome all around. Our salesman Dave was very easy to deal with and Sean the technician was extremely informative and patient during our 3 hour walkthrough of the trailer. Very satisfied with our experience with this dealership. Would highly recommend.

Primo RV is the place to go if you need any work done on your RV. Professional, courteous and know their products. Eddie installed new batteries and a solar charging unit on my Class C RV. Quality work done on time and as promised. I would highly recommend this dealership to anyone in the Ottawa area.

The experience and service at Primo RV was great from the very first phone call with David in sales right through to the delivery from Brock. Thanks also to the Jamie's/James for the orientation and great technical service. Purchased in September 2021.

After finding the Trailer we absolutely fell in love (Coachmen Freedom Express 320 BHDS) with we contacted a local dealer to try to purchase the trailer from and they would not return any of our calls or e-mails. I then searched to find the

We were visiting Ottawa from out of town and needed an emergency service appointment before heading back home in a few days. We called other dealers who were booked up weeks in advance and couldn't help us. When I got ahold of David Kennedy

Costumer service horrible,many issues with trailer and staff, trailer hopefully finally fixed.Would highly recommend shopping else where .. Wow what a reply that is absolutely a lie . GOODWILL it's called warranty work ,The DVD player that

Awesome experience buying our first travel trailer. Our salesman, Michel, a seasoned RVer, gave us an excellent briefing on everything about our trailer. Lots of ‘how to’ information. When we came to pick up the trailer, we got a second in

If I could give Primo more than 5 ☆ I would. Very professional, no pressure sales tactics. Went above and beyond, answered all of questions quickly and fully. Very thorough in our walk through, educated us on each and every feature of our

I have said this before but it's something that needs to be addressed again especially in this day and age of some companies just thinking of making a buck even if it means sacrificing customer service. To me the mark of a good company is

Dave Boyd was my salesman and he was excellent to deal with from start to finish. My dealings with Jamie Barrett the service manager have been refreshing in the fact that when he promised me help with an issue with my trailer, he followed

This is my second time making a major purchase with Primo! Needed a lightweight enclosed trailer to haul my customers motorcycles and they suggested the ATC Raven, that would be perfect for my needs. They were quick to order and shipping

We recently searched and visited many RV places and Primo was by far our favorite. David Boyd was our sales rep from the beginning and he provided excellent customer service. When we arrived he had all of the trailers opened up and ready

Primo rescued us. We were travelling across Ontario with pets when the wire harness failed: no trailer brakes or lights. We were an hour from Ottawa and the other service centers we tried could only help us next week, or next month. The

We were completely satisfied with our experience when we purchased our trailer. Our sales rep Michele was knowledgeable & extremely pleasant. Jamie and the staff in the service department went above and beyond what was expected of them.

Our Friend Dave W referred us to Primo as he had a positive experience. We met a salesman David who was knowledgeable and very client service oriented. We purchased our 259 Coachman and love it. Had our first minor adjustments and Gavin

The whole team at Primo Trailer Sales are outstanding! From Dave who answered our query and helped us pick out our new trailer, to Steve for getting the paperwork done effortlessly, to Eddy for ensuring that the trailer was perfect on

We are from Montreal and purchased our trailer new from Primo RV. Our salesman David Boyd was extremely knowledgeable and helpful throughout the process. After one season of camping we brought the trailer back to be serviced and Gavin

My husband and I bought our Northern Spirit couples RV in April 2021. I can honestly say the buying experience at Primo is second to none. From our initial contact with Michel, his service was impeccable. He was very professional and

Primo did a pre purchase inspection on a used travel trailer for me, completed some repairs and helped get the trailer shipped across the country to me. Jamie and the rest of the group were awesome and very helpful. Highly recommend.

We bought a new trailer from Primo last fall. Michel was incredibly helpful, took his time to answer our questions and never made us feel pressured into buying anything. Our trailer was ready in the spring as promised, the Service

Pulled in on our way out of town for our first camping trip of the year. Smelled burning. Jamie took the time to come out and trouble shoot the problem. Great service even though we didn't have an appointment! Thanks again.

Sales team was great. Service not so much. When I returned with an issue (shower pan draining on the bathroom floor), the service advisor said "What do you expect, it's just a trailer!" I ended up fixing it myself.

We took our Jayco trailer into Primo for service because our roof was damaged.  Jamie was very helpful in guiding us with the insurance claim and Eddy did an excellent job installing our new roof.

Staff is always friendly, and greet you at the door. Bought our RV there, and return for any service and parts. Great team all around. You won’t be disappointed!

Nothing but great things to say about Primo, both its sales and service. Our salesman Michel answered all our questions when purchasing our trailer last

Excellent Primo RV service! We had several jobs done in these past few years and we are very satisfied customers. Thank-you Primo center. Great Team!

tl;dr: If you're reading this and undecided as to whether you should get your trailer/RV from Primo - just do it. You won't regret your decision.

Great positive experience. I highly recommend all the great staff but particularly Deborah if you want to purchase the right trailer for you.

Gavin from the service department was great in assisting me with the help I needed.