Coloured my hair vibrant hot pink instead of rose gold. Did show her a picture when making the appointment and the day of to confirm. She would only wash my hair out once and refused to do it anymore times. Paid and left in a hurry because it was left up to me to fix and had a limited time before I had work. Washed it numerous times before work and did not do much to the colour. Was told it would fade and it did not. Had to go to another hair dresser and the the colour stripped. Contacted corporate and they are poorly organised. The previous person who was assigned my case left and someone else was left to pick up their work. They called to apologise and said they would get back to me. When they finally did they offered me to go in free to get it fixed. It had already been fixed because at least a month had passed due to their lack of organisation. Corporate said they will call me back after speaking to the owner but they can only do what they can do. Offered me a $100 gift card for their lack of organisation. Never received. Do not go to this salon for anything besides a hair cut. Service: Hair coloring

Two days ago, I purchased a hair, curling wand and associated consumables as a birthday gift, my girlfriend. These were unsuitable as she was not confident that she wouldn’t burn herself in the process. I returned the goods and was after purchase, I could only get a store credit & the store credit would expire after 12 months. I believe these both to be illegal practices in Australia under consumer protection laws. The goods were unopened in the original packaging and in the store bag with the store receipt. Prior to purchase I was not notified of any in store policy of store credit only on returns. I was only notified of this when I tried to return the goods.

This was the major distribution centre friendly staff lots of great products but not open to public i was contractor to them at this time..

Great variety of beauty products

Great environment

Great service