Everyone at the reception were very rude, disrespectful and unprofessional. Neglected patient and do not treat patient with respect and dignity. Called appt a hour before appointment three times and didn’t even have a courtesy to apologise. She didn’t even notice how important this patient needed the appointment. Which is for my daughter who is only 14 weeks old! Not paying attention to what she is doing becaus how can you called and ask to speak to my daughter who is 3 months old baby twice??? She is suppose to have her second immunisation jab and it’s all delayed to when her third immunisation jab is due. This is worrying and neglected my new born. Who is going to be responsible if anything happen to my baby??? Sound so rude when I asked if there is any earlier appt because this is urgent for my newborn baby. She didn’t. Care and said in a very blunt voice No ! That’s all we have. They cancelled my smear test appt without informing me and reschedule appt which I not aware of. Doc S (man) is shocking!! Very unprofessional, disrespect my dignity and no compassion. Ask me to leave and go to see other female doctor opposite his room if I want a doc who show care towards their patient. He said she will care and listen so go and see her okay, please go now. Had a urine test couple of months ago. Given a little tube to put my sample of urine by the doc but need to drop it at the reception with a sealed bag. But shockingly reception said they have no bags!!! Asked me to provide my own bag otherwise they will not take my urine sample. As a patient am I suppose to provide all this when you go to your GP?? Complain a few times but no response from the manager or anyone. Nurse miss G were rude and when i question is she can be a bit more gentle with my newborn, she said ‘she is only a baby’ !! Doctor S (again) check my newborn at 6 weeks check up without even using a gloves!!! I mentioned this on the suggestion box couple of times and matters seems to get worse.

5 years I have been with this GP. Reception staff has always been cold and rude. Doctors never took any of my concerns for value, and rather made me feel stupid for even bringing my concerns up. One of the nurses told me I didn't suffer from depression I just needed to do exercise. Every single time they send me an invitation for cervical cancer test it never gives me an option to refuse the invitation, they tend to send it when I am unable to take any of the dates. When COVID hit I was diagnosed with cancer, which was surgically removed by a private surgery (not my decision) who then instructed me to arrange and appointment with my GP for aftercare. On the phone with the doctor I was outright refused any walk in appointment with the words that "we don't do this, the hospitals are just trying to push work on us" I got a one week sick notice for work, even tho I had just endured a lymph node biopsy which left my left arm with an semi open hole in the armpit, and the whole arm partially paralyzed(I thankfully regained most of my mobility, the upper arm area has still not regained all feeling in it). I obviously got an infection which I had to treat myself and with the help of my Pharmacy. Fast forward to earlier this year, I had been removed from my GPS patient list without any warning or notice. I went there and "re-activated" my account. Now today I received a letter telling me I would be removed from the GP cause I was outside the catchment area. I live a 10-15 minute walk away from the practice. My whole street is still on their catchment map online. If I could give 0 stars I would. Thanks for destroying my trust in any doctor.

If it was possible to give 0 stars, I would. My father has had degenerated disc for the past 2 years. It has been so hard to book an appointment with this surgery and all they give him is painkillers for his pain. Little did we know that his herniated disc has exploded and if he doesn’t have an operation soon he can be paralysed. Despite multiple talks with the reception and supervisor I can never get an urgent appointment for him, I have requested a MRI and for him to be transferred to a hospital for this to be looked at. This was last year November, an appointment was given finally from the hospital for August this year. The reason for it being this late is the GP’S mistake with paperwork. I had to go somewhere private for them to just tell me that my fathers condition has gotten worse and need an operation urgently. You can never get through to the reception over phone, they never get back to you and help. I have also had issues regarding my mother, I have been trying to get her a sicknote for the past month and now her benefits have stopped because the doctor never called us for the appointment. And getting an appoint is impossible anyway. I went to the GP taking time off of work in the morning because they don’t pick up their phones. They said they will call me back for the sick note. Did they every call? Of course not. I am definitely changing my GP. If you care about your health you shouldn’t go here.

I would give zero starts if possible. Firstly they have messed around with a simple referral form for over 1 year, GP first sends me to the wrong specialist (wasting NHS money) specialist then writes a letter to GP and me saying what specialist is required (this was 3 months ago) since then I have heard nothing back from porters Avenue gp, call the unprofessional and inadequately trained reception and they say we will send you out a letter. They do not train these front staff properly as each of them gives a different answer to the same question. Secondly my pregnant wife needs a maternity form which has been ongoing for 3 months, she’s passed the 15 week threshold to hand this form in, so she can get maternity pay, yet when explained his these guys have no sense of urgency or care. She has been told numerous things on how to get hold of this form, all very different stories, for example to book a appointment with gp which she did upon which go said this was not required, to have wrong form now they are saying we must go to midwife why not bloody tell us to go to the midwife 3 months ago you stupid people. I am sick and tiered of this place I don’t understand how they get away with this kind of behaviour and treatment of patients. This is the worst place due to front office staff and certain GP’s.

My husband came to the surgery complaing about chest pain ask receptionist to see see Doc she said No fully booked and suggested call cab to go nearst A&E my husband ask her i am in pain even he couldn't stand please call cab or ambulance she called her Manager instead calling Ambulance and replied me Doc will call me in mints Doc Afzal Ahmed saw me and booked ambulance and gave instructions to receptionist arrange spare room for me but she replied no spare room so he decided to send me in baby changing because he was very busy to call for telephone consultation and my husband was waiting in baby changing for Ambulance without any supervision Doc said i am unable to diagnose he had heart attack that time put him in baby changing. My husband was taken to KGH by ambulance and later was taken to BARTS. Receptionist are all Horrible I don't know why they come to work. They are callous never attend call always goes to voice mail think telephone is only one way( out going ). Please sort out this place as soon as management can or else complain to NHS England where they generate revenue to run their so called surgery. Absolutely pathetic.I had to share this horrible story with everyone in the area do people know what type of service they are providing when people are in need.

I have called almost every single day for 10 days and never had an answer. Finally today after calling for 25 minutes after 6pm, the phone was answered with no explanation given for the wait what so ever. I have strong suspicions that the phone lines are muted extensively by the reception team without any fair reason. I have been given false information and had referals, follow up treatment requests and prescriptions lost or severely delayed through incompetence. The issues don't stop with reception - Dr. Navaratnam who is unfortunately often present at the walk-in clinics is shockingly rude, patronising and insulting. If she became a doctor to care for people, not an ounce of her service shows it. The whole practice is riddled with problems that make attending an uphill struggle, causes stress, uncertainty and sometimes medical consequences.

I would give them a rate of 0 if i could, due to the very very bad service and useless reception. Has anyone ever been able to book an appointment through the phone? I’ve been ringing the place to make an appointment for about 10 times a day and no one has picked up? What is the point of having the reception if they aren’t going to do anything there. Today, Me and nearly 10 patients also waited outside the place for more than 30 minutes in the morning before 8:00 to come for emergency appointment then at 8:00 they said there is no doctor for emergency because the doctor called in sick. Why did they not put up a notice at the front of the gate so the patients would not have to wait in the cold weather or why did they not bring in a replacement doctor? Is that the way you treat all patients??

I have been registered with this practice few years now. Used to have very good service,unfortunately not any more. Receptionists are very rude and unprofessional ,no empathy for patients. They are not aware of their job discribtion as they are already comfortable with their jobs,chatting,eating food at the front desk while patients waiting to check in.never answering the phone calls. I read all the reviews and totally agree with other's reviews. This GP has emergency morning appointment but you will never get it.people on the reception desk never answer your phone calls ,if they do, they handle your inquires with rudeness, unprofessional manners. This practice should spend more time on staff training and deliver better service or else shut the surgery.

This is a serious concern and should be looked upon by some one in power urgently. I request Council Leaders, MPs and other authorities to please look into this. Though the Government guidelines clearly states the patients can be seen Face to Face, it is not happening. Been 3 days now I am on call every day for my little daughter and no one answers. The Out of Hours Surgery Don't answer. There is a huge queue when you call 111. We think we really need an answer as to what is happening. Who takes responsibility if something goes wrong. We do appreciate there was a time when there was added pressure due to COVID but this is now back to Normal. I have been on call since 9 this morning with no one answering and writing this review at the same time.

I have been waiting long and hard before writing this review. This GP needs to be shot down and everything reevaluated. In a whole year I was never able to reach them by phone. NEVER! Even if I wait 30 mins, an hour or 2, the never answer the phone! Or call back! Most of the times I walk over there for an appointment, prescription, referral, anything. But today I am feeling very sick and dizzy, can't even get out of bed and walk. I really needed an urgent doc appointment. How can I go there in my condition? Who is to blame if I fall on the street and break something? Absolutely ridiculous and the neighbours should gather formal complaints against the NHS for leaving this place to function considering all the reviews and our experiences.

19/12/23 This was the 1st time visiting here. This health centre is a nightmare. Trying to park in the carpark of this place in the pouring rain with no spaces available. Waited for a space that didn't ever come. Waited so long that I had to cancel my appointment and rearrange for the 20/12/23. When arriving on the New date 20th Dec. I was informed that I will probably get a £84.00 parking fine even without being able to park or leave my car. It seems that even not being able to park means I'll get a fine. How would I have known this as a first time visitor. If I had known and had left my car badly parked so I could enter my reg number on a machine inside the building. I WOULD HAVE ALSO GOT A FINE.... *********

I wander if anyone read this reviews regarding this horrible surgery. I have been suffering a lot with my wife’s appointment. No one answers when you call them. Call back system never works here as no one call us back. We end up making telephone appointments over patients access and then this get cancel or reschedule in last minute without asking our availability! Dr’s in there don’t even want to listen to the patients properly. They would hang up when they feel like without even asking. You wait for 7/10 for your appointment and dr’s not listening to you over the phon makes you more uncomfortable and annoyed as we never get full advice or supports from them. Dr jeevrani is worst one ☹️

I called the surgery today after 2 years they manage to answer the phone… the receptionist LATICIA picked up the phone very unprofessionally… no hello no how can I help nothing she was to busy talking in the background with other people… after about 5 min she decided to speak on the phone even with that I don’t know if she was talking to me or other people at the background which is so rude and unprofessional… why do you have staff like that working for nhs why? People are dying because of people like LATICIA who have no care in the world for peoples health .. SORT IT OUT PORTERS AVENUE YOUR SURGERY IS DISGUSTING TOWARDS PATIENTS

This is unfortunately the worst service you might get in the ''famous'' and ''beloved'' NHS. Everytime my family had an issue it took more than 7 days in average to book an appointment. Never answer the phone - never able to explain why they don't have capacity. Especially the last year they are hiding behind the COVID situation to give cheap excuses. WHY do you register more patients if you cannot serve them? WHY do you leave a helpless and rude receptionist have that first contact with people in need? WHY do they NEVER answer the phone? WHY DO WE HAVE TO THANK NHS WHEN EVERY SINGLE INTERACTION IS A STRUGGLE?

This place needs to be shut down and burnt!! The place keeps their phone lines on mute because reception staff are not doing their jobs AT ALL. The Dr. Nazaratnam discarded my friend symptoms and let her condition get worse. EVEN AFTER SEVERAL ATTEMPTS. Also after bringing results from a specialist aboard with evidence. SHE IS INCOMPETENT! Protect yourselves and your families do not go here. Would you go to a one star restaurant knowing you will get food poising, no you would not, so do not do that to your health.

Worst gp practice ever can never get an urgent appointment a patient suffers from mental health medication on repeat but never sent to pharmacy on time the left hand don't know what the right hand is doing all the time I have to ho back to gp medication gets increased when you do finally get the prescription is in the old dose the dont read up the notes of the patient reception stuff dont know what they are doing either it needs to be closed down or employ people that are experienced and mature very dissatisfied

What an awful service and rude, vindictive stuff at Porters Avenue GP surgery! Been trying to book GP appointment since 5th October and still no result, today is 11th October and still no appointment. I called the surgery, didn't get anywhere even though that I explained that I'm having surgery in couple of days and I need to see GP about my medications and aftecare. They also put down phone on me, how unprofessional and rude is that?! Giving me different excuses and stories every time I call, nightmare

I was totally unaware of any changed to staff etc but when I came in for my appointment today I had to ask if they have changed management because I have called twice in the past 7 days and the improvement is beyond measure! It's gone from being on hold for 2 hours to the phones being answered in 5 minutes! Also the welcome in reception when attending my appointment in person wad friendly and welcoming! Thank you, long overdue.

Doctors dont take patients illnesses seriously, take too long to refer to specialists, took me 2 years to get referred for artery disease, and not offered medication, i now cant walk far because of their delay. They have ignored my eating disorder for years.They often like giving their personal opinions not professional ones. Very unsympathetic and uncaring practice and rude reception staff. Do not join if you want to live!

Worst GP ever. Please avoid. My daughter have been sick for the whole week with bronchitis, the fluid started build up on the right side of the lungs. They did not gave the appointment until Saturday last week when it got cancelled 30mins before the appoint and rescheduled to today. 4 days later. We had to pay money to get private doctor. Could you imagine if we waited 10 days to dee doctor in this GP? Disgusting service

There was no options to give zero star; I had to put one star to write this review went from bad to worst - better the old staff, not helpful at all; they don't have a clue what they doing, last minute cancellations, miss placed documents and won't take any criticism. Waiting time even if calling from 8am and so irritating Waiting message & no more options from them to call back..HORRIBLE!!

Worst gp, I waited two hours for them to answer the phone, the longest we’ve waited for them to answer was 5 hours (where they would pick up the phone and then put it down) they answered the phone after two hours and explained they couldnt hear me but then mid way through explaining my problems ,i was cut off by the caller and said that she got my details.. after apparently not hearing me.

Very rude nurse. Worsed experience in my life. Would no recommend. Stay away. Update. I was helping my father with this GP because of his bad English, and I gave them my phone number. Unfortunately, he passed away last summer. But they still keep calling and texting me all the time about upcoming health checks. No matter how many times I tell them, he passed away.

This is possibly the worst GP surgery in Europe. I was on phone for over two hours today 14:17 to16:22, 28th Sept 2022 only to be deliberately cut off line. This was not the first time it would happen to me. Residents are better off without this horrible surgery. It is a waste of public funds. Porters Avenue Doctors' surgery is not fit for purpose. ZERO STAR.

Worst service. No compassion, not even for a suffering child. Dr. Shantani refused to see my child just because she missed the 15 patients allocated to walk-in service. We had been waiting since 8:20a.m till 10:00a.m when she had finished seeing all the walk-in patients, still she refused to attend to a child in pain, but would rather go for lunch.

I usually dont write a review, but I must say that this gp is even worse than the one near barking council, I have tried to call them for 2 days now and each time I wait around 2 hours with good signal and everything but after 2-3 hours they hang up without picking it up, if I had a closer gp than this one I would instantly swap gp centers

Let's just say I'm very excited to be joining a new gp in the new year because this one is by far the worst I have ever attended. Useless receptions, rude staff, no-one EVER answers the phone, the customer service is shocking. Would give this a minus rate because 0 is too high let alone a 1 star. You'd be mad if you signed up to this GP.

These people never answer the phone. I called multiple times then had to go in. There were 3-4 people just hanging around and when I told them, they were checking the phone, confused. Trying to get results a week later, same thing happened, and the week after too. Multiple calls, no one picking up. A disgrace. You should all be fired.

Would give it 0 if i could! The reason the phone is never answered is because it's on silent. Once i stood at the desk while on the phone to them....while 3 people sat around chatting....not 1 of them bothered to pick up the phone until i politely said is no one going to answer the phone? Shocking service & awful rude receptionists!

Has to be the WORST DOCTORS SURGERY ON EARTH!!! Receptionists are always rude, dont bother to do their job properly and never answer calls, most of them are racist especially towards black ethnic patients. Its literally impossible to get an appointment if youre asian or black. Would give 0 stars if it was possible

If I could give a zero I would! This is the worst go surgery ever!!! All they care about is the money and not the patients. Getting an appointment is a nightmare. The receptionist pretend to be busy when someone calls, but are busy chatting and muting the sound. I witnessed this and am going to make it go viral!!!

Never answered the phone. Walk in with sick baby half 9 to see doctor gp was empty no peopole receptionist said they are fully booked. Walk in should be from 8 till 10:30 but they said they take only 5 patients? They stealing our money. Terrible service. Council should investigate what on earth happening there.

The staff is very rude, tried to register myself to this gp but twice were told to come back saying "we not doing registration at this time" or something is missing and refuse to even listen what I have to say. Very rude never going back here again i though it was friendly and good gp but nope. Disappointed.

Cant even give less then a star! Absolutely rubbish!! Their call back system is disgusting, one ring and they hang up. Been trying to get my baby a appointment for two days now. My wife has been calling and got no luck. This doctors system and call back is just a train wrek and needs to get fixed ASAP!

It is the worst GP practice ever. I had to wait for a week to be seen by a practitioner and told by her that she can't prescribe me the medication and I had to wait for the doctor to see her notes and send me a text message. Do I really pay tax for that kind of service? Never go to this practice.

Would give zero stars, sadly there's no such an option . The reception never answer the phone calls even so there are always two receptionists sitting there.Had a referral letter from the doctor but never got the appointment. Have been chasing it for month now. Nobody seems to know anything

Stuffs are very rude !! Called them for appointment they asked me to go there and when i went to book an appointment they said no appointment avaiable till 2 weeks ....(even my booked appointment they changed it without letting me know ) had to wait 2 hours extra :( Very bad experience. ...

I was trying to book an appointment on the phone, was in the line longer than 2 hours but no one answer and then requested a call back and now 72 hours passed but did not receive the call back.To be honest, I don't see the reason for their existence. Just wast of public money and time.

Probably One of the worst GPs I’ve ever had and ive been with them for years, upon ringing you will be on hold for God knows how long despite the receptionists always being sat at the desk simply ignoring the phone, No care in the world whatsoever for their patients.

I have been a patient at this surgery since 2012. Male staff member from the admin team has always gone above and beyond his duties, particularly in times of acute crisis. Great to see a team who are invested in their job and providing a great standard of care.

Never pick the phone up and when you do get through the people at reception are rude. And when you finally get an appointment they have lost all your details and records for what you are coming in for so you have to start all over again, completely useless.

This is the worse GP practice I have ever used. They need to be shut down. Completely useless, arrogant, rude, incompetent and basically pass on their workload to another nearby GP practice. They don't answer the phone. Its shockingly bad unfortunately.

I joined this surgery 5 years ago,excellent service, the Doctor I see Sharma, he got my knee replaced within 6 weeks. My ears have been really bad,he sent me private,that took 10days. Reception Bad they are rude. See dr Sharm you wont be disappoint.

The worst place on planet earth, Doctors have no clue, never answer the phone, only one person at the reception, appointments are 3 weeks the earliest. I rather Google my illness than see a doctor at this practice I will have better results.

All the people that work here are playing with peoples lives!!! they all need to be let go ASAP. No one ever answers the phone, you go to the hospital and they send you to your GP and forced to deal with these spineless workers!!

Worst Gp ever, you will never get a appointment for at least two weeks, they will never call back, you try get your results and after 3 weeks they still don’t know what’s going on, my advice is don’t sign up with this surgery

Very unprofessional service. I am scare when I have to bring my baby for immunisations. The attitude from one of the nurse is disgusting everytime. People who hate their job don't have to work with kids and parents !!!!!!!!!

One of the worst Gp service .. behaviour is so bad. They unnecessarily give phone appointments . Pharmacists and doctors are very rude when you listen Asian voice and most of the doctors inexperience.. going back my old GP.

Travelled an hour to be told the equipment required for test wasn't working. Did not try to call to let me know until 3 minutes before whilst I was sat in the waiting room. Do not attend this practice if you can help it.

Disgusting service!!! Called 34 times and had no answer!!! Just wasting people time and money! Someone needs to investigate this place, it's not normal. Had an appointment and when I went there, surprise, no appointment.

A couple of years ago the reception staff was really disappointing but the new guy there goes above and beyond ! Such a pleasure to deal with. Great doctors as well, especially the elderly doc , such a professional.

They never answer the phone! When you request a call back they call you but don’t even let the phone ring before hanging up making it look like they tried to contact you! Parking is a nightmare. Avoid at all costs!

Very very rude receptionist and soo u pleasant one I have ever seen and met . Especially the staff seating next to the entrance. She is so rude can’t even continue mine and my families registration in this surgery.

Reception always has the phones on silent, and they ignore the flashing when they have incoming calls. I've mentioned this to reception, and they sarcastically replied, they do not have time to answer the phones!

Reception lady is very rude she is not polite has attitude problem.... should show some respect to the patient. Seems she is fed up with this job bit of politeness and a little smile will make a big difference.

giving one * since i'm unable to score them 0. it is absurd to wait more than 1 hr on the phone to speak to someone to make an appointment. Worst GP ever, unsure why they are still open. Absolutely Disgraceful.

Terrible service. Was asking for app, because my boy have very high fever. Walk in with sick baby at 9 to see doctor gp was empty no peopole receptionist said they are fully booked. Is not first time!!!!!

My request for a perscription got rejected for some reason. The lady in a reception i believe her name is Leticia was very helpfull and help to approve me request. I appricite her help a lot. Thank you

The worst GP surgery ever. Almost impossible to get appts and they are so slow. even their walk ins are usually way longer than other. They should shut down or provide a better service.

Long delays answering the phone. Reception team poorly trained for role. Appointments are one to two weeks away. Doctors seem disinterested, I was seen but not really seen, impersonal.

An absolute joke of a place. No care of patients. No one answers calls. Rude staff that always say”we can’t help you” then why are you there ? No wonder such bad ratings for this place

Terrible never answer the phone how long are you going to use covid for such a rubbish service that was just as bad before covid. This is the reason walk-ins and A&E are over flowing

Absolutely attrotious service they provide. Giving completely misleading messages, accuse their patients of lying about their health and in the end providing no help but accusations.

Its a worst practise you can find! So mad ! Im on the phone for last 25 bloody minutes . Still no one answers ! Always 2 ppl in the reception, why you wouldnt answer that dam phone.

Doctor R Dharma is not fit for practice. He is the most uncompassionate one in the whole surgery. I strongly recommend him considering another profession.

This is the worst gp, they are not helping you, arrogant people and if you have 2 problems you have to do an appointment for each problem you have.

shocking gp specaially the reception i would never ever will come this gp if it is not necessary .......0 is the highest mark fkr this gp...

useless gp surgery all they do is refer u to stupid app which is closed for requests by 10am and u wait a week to be phoned by a doctor

horrendous service. They have Rude and useless staff in reception. I don't know how they get away with this behaviour. Absolute joke.

Always declining my medication. Of its sue the 12th then they won't sign till 14th-15th. States on my GP app medication is issued.

The worst Surgery I've ever been to . Doctor's behaviour is absolutely disgusting . Wish i could've gave it 0 stars STAY AWAY !!!!

worst service at reception, today October 22.2021 at 1pm, woman at reception, arrogant, rude, incompetent, lazy .... a nightmare

Worst gp ever !!!!! Staff rude , messy everyhere !!! Doctors doesnt even know what they do , checking the symphtoms on google

Never answer the phone calls, rude behavior to patients. Nothing changes the service as it was very bad and remained bad.

Worst service ever and they put a bad report on my record. Beautiful building but bad GPS and very rude receiptionist.

Its impossible book appointment true the phone,and some doctors are rude.Looking fooward to change to different one.

I have been trying to contact with them almost every day but nobidy pick up the call. what is their contact number?

This is the worst ever experience. This site deserve closing down by NHS. NHS pls stop this practice to carry on.

something needs to be done about this GP surgery , they dont pick calls . its really frustrating .no star at all

I have been trying to call for last 2 days no answer! No one even calls back when I request a call back!

Very rude ladies at the reception and they never answer the calls! Would have given 0 stars if i could

The most terrible gp ever they didn’t pick up the phone they didn’t help you don’t sing up with them

Never answer the phone and if you want to book appointment you need to wait more the one week

Yet again, a brilliant service, kind and caring but most of all helpful! Thank you Nashaba!

I wanted to call appointment I am waited 30 minutes and the phone cut off for me

They are so incompetent it's unreal they do not care about you just there wages.

Why is no one answering the phone I have been ringing for over 2 hours from 8am

Phone is never answered and there's always two people at the desk in reception.

Honestly the worst GP practice ever, register here if you want to be killed.

They never pick up their phone and they don't call back. They are very bad.

If I can give 0 stars I would...one word to describe reception: horrendous

This ar amators!!!! Paracetamol and painkilers and go home and die.!!!!!!

40 mins no answer Report this practice to some one Horrible staff

Rubbish service I have ever seen and receptionist are very rude.

I went to porters avenue clinic to have my diabetic eye test

Worst GP ever doctors in here are not fit for purpose

Please close this disgraceful practice down.

Reception hardly answer the phone.

The worst GP I have ever seen

Good and brilliant service