Popeyes Louisiana Kitchen

66 reviews

4815 Lebanon Pike, Hermitage, TN 37076

www.popeyes.com

+16157453812

About

Popeyes Louisiana Kitchen is a Restaurant located at 4815 Lebanon Pike, Hermitage, TN 37076. It has received 66 reviews with an average rating of 3.0 stars.

Photos

Hours

Monday10AM-12AM
Tuesday10AM-12AM
Wednesday10AM-12AM
Thursday10AM-12AM
Friday10AM-12AM
Saturday10AM-12AM
Sunday10AM-12AM

F.A.Q

Frequently Asked Questions

  • The address of Popeyes Louisiana Kitchen: 4815 Lebanon Pike, Hermitage, TN 37076

  • Popeyes Louisiana Kitchen has 3.0 stars from 66 reviews

  • Restaurant

  • "Unbelievably TERRIBLE drive thru service!! We waited for nearly 20 minutes to get our mobile order AFTER letting them know at the order kiosk"

    "I recently ordered over $60 worth of food they gave the order to a stranger, they didn’t call me to ask if they could replace the order, I talked with a manager she said I would have to talk with Grubhub"

    "Placed a mobile order, arrived at the drive-thru, and told them I was there to pick up"

    "This is now the only Popeyes I will eat at"

    "Fairly new Popeyes"

Reviews

  • Larry C

Unbelievably TERRIBLE drive thru service!! We waited for nearly 20 minutes to get our mobile order AFTER letting them know at the order kiosk. The line was already moving very slowly anyway but then a big white SUV got to the window and sat there for around 15 minutes! WHY?!?!? The Popeye's staff should have had them pull forward and wait while the staff took care of the customers who were behind this SUV. I know for a fact that the young girl in front of us ordered just one order of French fries and our order was a mobile order that had already been prepared and just sitting there but we had to wait those 15 LOOOOOONG minutes sitting behind the SUV... again I ask ... WHY Popeyes inconvenienced probably at least 12-15 other customers while preparing the order for that SUV! I don't care if the reason was because the SUV's order was big and complicated or if the Popeye's staff was just inept at preparing it .. or both ... but it doesn't matter ... they should have had the SUV pull forward and wait and not made the rest of us suffer. This was THE WORST drive thru experience I have ever had, hands down, and I will not patronize this restaurant ever again. Then to add insult to injury we later discovered that they had neglected to put in the apple pie we ordered .. AND PAID FOR!!! Popeyes .. your should be ashamed of yourselves!
Food: 4
Service: 1

  • Charles Watkins

I recently ordered over $60 worth of food they gave the order to a stranger, they didn’t call me to ask if they could replace the order, I talked with a manager she said I would have to talk with Grubhub. I often get food from this location and many times I am missing a biscuit or a piece of chicken, they don’t offer you anything, just the usual apologies. I can say that the food is always hot and delicious when I get my order. I have come to expect this.
Service
Delivery
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 1
Recommended dishes

  • John Doe

Placed a mobile order, arrived at the drive-thru, and told them I was there to pick up. Waited in line for about 15 minutes, and when I got to the window, they said they had already given my order to someone else for a doordash delivery. I showed the manager my receipt and confirmation of my mobile order, and all she kept saying was that I needed to cancel my order and get a refund. They refused to make my order or give me a refund saying there was nothing they could do cause someone had already picked it up. What a load of garbage!
Service
Take out
Service: 1

  • Chelsey Wilkes

This is now the only Popeyes I will eat at. I’ve been three times now and my food was consistently hot and down right delicious. Two out of three times I was able to go without waiting in drive thru. The wait was about 10 minutes when I did. Well worth. The young lady working drive this evening was also there my first time. Always so pleasant. That’s hard to find today. I appreciate you girl! Your attention to detail is everything. See yall soon! Haha
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5

  • Monique D.

Fairly new Popeyes. Great location and service is always super friendly! Even with long lines, they usually move quickly. There are also a lot of young/high school kids who work there and I support that as well.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Recommended dishes
8pc Signature Chicken Family Meal, 2pc Signature Chicken Combo, 2pc Strawberry Biscuit
Parking space
Plenty of parking
Parking options
Free parking lot

  • Dean Wilson

I love spicy food, so Popeyes is a natural for me and never fails to please.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
2pc Signature Chicken Combo, Spicy Chicken Sandwich
Parking space
Plenty of parking
Parking options
Free parking lot

  • Terrell Darnell

Today was Mothers Day and we ordered thee 12 piece famiky meal. The sides were horrible. I paid extra for a side of slaw and received a 1/4 cup for 3.89. The sides were so small they will not feed a family. I paid 46.00 for food that was not satisfactory. I will not do that again
Service
Take out
Meal type
Lunch
Price per person
$10–20

  • Randal Swindle

Flounder on my sandwich was limp like it had been setting around awhile. Two little pieces of pickle and a dinky small dab of tarter sauce. The cardboard bottoms of the sides are raised to give illusion of a larger container. Mac and cheese was limp and tasteless. Waste of time and money in my opinion.
Meal type
Lunch
Price per person
$10–20

  • Dorothy Joor

I LITERALLY AM NOT SURE IT COULD BE SLOWER. POSTING VIDEO TO YOUTUBE. it's like they have who can go the slowest challenge. When I tell you no one is here in dining room or drive thru AT ALL me and one other person. You would laugh if you seen this scene right now. I wouldn't wait but it's a high door dash order. INSANE
Meal type
Lunch

  • Pedro Díaz

I had a pick up order at the restaurant but the employee sent me to the drive thru, she yelled at me and everyone else who entered the restaurant. drive tru was chaos, I waited half an hour and it didn't move so I canceled my order. bad service and terrible experience
Food: 2
Service: 1
Atmosphere: 1

  • B Davis

I would have given zero stars if I could waited in line for an ungodly amount of time, and they continuously shifted to the other drive-through line without ever taking my order, I had to finally drive up to the window and place my order at the window because they would not take it at the speaker. Unbelievable!!!

  • big lion

The tenders i ordered was very small im use getting normal decent size prices went up from 10.99 to 12..99 and get kids mealtime tenders wow what a rip off
Service
Take out
Meal type
Dinner
Food: 1
Service: 2
Atmosphere: 3
Recommended dishes
3pc Handcrafted Tenders Combo

  • Rocky Quitoriano

The drive thru service at this location was extremely nice and thoughtful about making things right when what we ordered wasn't available.. especially under short-handed circumstances. Great job.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5

  • Harold Long

I get three-piece bone in meal. Hot love it with the red beans and rice. Mac and cheese is awesome too and try the tackle box. You'll love it and you can't beat that chicken sandwich the best there is
Service
Dine in
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5

  • James Arnold

They will make your Spicy Chicken Sandwich the way you like it. Extra pickles and extra sauce . That's a little spicy.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes

  • Josh

Service is terrible. First time I went to the drive thru, and it took 20+ minutes to get in and out. Thought I might give it another go, and this time I got skipped over twice by the other lane so I gave up and left. Save yourself some time and go somewhere else.
Meal type
Dinner

  • Kayla Crowder

Only order from this location if you have at least 30 minutes to wait on your food, and another five to double check to make sure that your order is correct. It is absolutely ridiculous. How slow they are at getting you your food.
Food: 3
Service: 1
Atmosphere: 2

  • RamenLuLu

Food is good for a fast food place, seems people are a little slow in the head complaining about drive through time when apparently they’re super short staffed, but hey, everyone is brave online
Service
Take out
Meal type
Lunch
Price per person
$10–20

  • Nathan Conrey

I've stopped going here. They never get my order right and the only thing I ever order is a spicy chicken sandwich. How hard is that to mess up? Apparently it's an incredibly difficult order to get correct.
Food: 3
Service: 1
Atmosphere: 1

  • Blessed Beyond-Measure

Service is slow, and the staff is not friendly. Food quality is typically horrible. Chicken is usually not hot or fresh! Management seems to not care.
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 2

  • Kyle Armstrong

If I could leave zero stars I would. Over an hour for fast food? Then she doesn't say a single word to me. Puts my food in my window and walks away. Just say at the box what the wait time is... Simple.
Food: 1
Service: 1
Atmosphere: 1

  • Johnny Ambrose

Tonight I went in the dining room, so they informed me that the dining room was closed. I said OK can I order my food here for takeout and they said no you have to go through the drive-through. Very very bad service. So I left and went somewhere else…..

  • Ric Landers

No gumbo in a Louisiana themed restaurant? I seem to remember them having that option once upon a time, but no more. The chicken is not bad, but without gumbo on the side I prefer other options.
Food: 2
Service: 3
Atmosphere: 3

  • Str8 Tru

Dry rice n beans I ordered two combo with this in it. How hard is it to cook rice? Yall gotta do better than this!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

  • Juma Bush

Clean store, fast service and amazing customer service!!!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Spicy Chicken Sandwich

  • shawn 75

This is my 3rd time coming here & I got a 8piece spicy & it was super dry, my biscuit was cold and hard,but the worse thing was the cajun rice. I have never experienced this rice this way. It was no flavor & no meat at all. I'm super upset!

  • Debra Pinto

Drive thru service is ridiculously slow. I waited 30 minutes just to place my order and other 15 minutes to get my food. I was disappointed with the red beans and rice. I got 1/2 of the container. I will not visit this location again.

  • J.C. Johnson Jr

Friendly staff and excellent service, their chicken is delicious
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes

  • David Hagan

Went through the drive-thru and it only took about 30 minutes.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 3
Recommended dishes

  • Janice Desmarteaux

More batter then meat ! Chicken served luke warm, fries luke warm! Not a good start for new business. Won't be back.Don't recommend! Sorry !
Service
Dine in
Meal type
Lunch
Price per person
$20–30

  • HL Edwards

I hate it when you trust them to get it right and they don’t! Request a wing, thigh, and leg… I hate white meat… they gave me a breast!
Service
Take out
Meal type
Brunch
Price per person
$1–10

  • Daniel Dang

Not best service, but still a good place. The food is good This place is for sure better than bojangles. Better food and service!
Service
Take out
Meal type
Dinner
Price per person
$10–20

  • Robert Collins

Waited in line for 15mins and with no response from customer service. They continued only responding to one lane instead of both.
Service
Take out
Meal type
Lunch
Price per person
$20–30

  • Kemp

Needs corporate help asap! Cold food, wrong order, dirty atmosphere and bathrooms, quality of food was off and not safe to eat.
Food: 1
Service: 2
Atmosphere: 1

  • Hugh Reid

Food is good. BUT this store has a very hard time staying staffed, so be ready to wait at least 30 min just to order your food. Like I said, the food is good, but not THAT good.

  • Thomas Baltz

One of the worst drive-thru experiences I've ever had. I won't be going back to that store again.
Service
Take out
Food: 1
Service: 1
Atmosphere: 1

  • Antoine Rashad

I pulled up at 10:25pm, because according to Google, they’re suppose to be open until 11pm! NO ONE took my order!!
Food: 1
Service: 1
Atmosphere: 1

  • Montez Dennis

Love That Chicken
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4

  • Ghaith Gharaibeh

The staff does not wear gloves at all disgusting
Service
Dine in
Meal type
Lunch
Price per person
$10–20

  • Luke Sherk

extremely slow service and on google it says they close earlier than it says on google.
Food: 4
Service: 1
Atmosphere: 1

  • Houston Sanders

They don't do gift cards.. Whats the point then?
Service
Take out
Meal type
Dinner
Food: 5

  • Charles Davis

Messed up my order last 2 times.. that's a wrap
Food: 2
Service: 1
Atmosphere: 1

  • nancy thacker

Little slow but the girl up front was very nice, pleasant. Nice smile!
Service: 5

  • Lexe Bradley

never have i ever had a chicken with black pieces all in it. Disgusting!

  • Sylvia Jenkins

It was fast and. convenient, overall good …

  • BigBenTN65 Game

Not fast. But good food

  • Chris Flatt
  • Melanie Clay
  • Tim Porter
  • Darius Lamar
  • stormy vibez
  • Laurise Betros
  • AFamilyAffairLawn CareService
  • Jackson Holland
  • Matthew Pfeiffer
  • troy stepp
  • Terrance J Scott Sr
  • Cary Welch
  • Sharita Carey
  • Dorothy Ann Fields
  • Nathan Hillis
  • Noehmi
  • Cathy Belote
  • Terrie Johnson
  • Deanna Thomas
  • Lee Tudor

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