Pizza Hut

214 reviews

7657 NW Prairie View Rd, Kansas City, MO 64151

locations.pizzahut.com

+18167415790

About

Pizza Hut is a Pizza delivery located at 7657 NW Prairie View Rd, Kansas City, MO 64151. It has received 214 reviews with an average rating of 3.6 stars.

Photos

Hours

Monday11AM-9PM
Tuesday11AM-9PM
Wednesday11AM-9PM
Thursday11AM-9PM
Friday11AM-9PM
Saturday11AM-9PM
Sunday11AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Pizza Hut: 7657 NW Prairie View Rd, Kansas City, MO 64151

  • Pizza Hut has 3.6 stars from 214 reviews

  • Pizza delivery

  • "Decent place to work if you’re single or married without children"

    "Unfortunately, this Pizza Hut is very inconsistent"

    "Wish I could rate 0 stars!!!! I paid for my food and tipped before their closing and the order was placed, then I call to confirm and Taylor tells me, “oh we close soon so I’m sorry you paid but we aren’t fulfilling the order because technically, it’ll be delivered after we close” I asked why did the system allow me to pay and submit an order"

    "Absolutely horrible"

    "Will never order from here again"

Reviews

  • Lone Wolf

Decent place to work if you’re single or married without children. If you’re a mother with children though, carefully consider the accomplishments you are looking to gain. I am aware of several women that are mothers with children still in the home. Despite how hard you are willing to work, despite the levels that you are willing to go to better yourself for the companies benefit. You will never go beyond the title of shift manager, you will never become the RGM or the Area Coach and god knows whatever position you will be overlooked merely because you’re a mother with children still residing underneath your roof. In my personal opinion, this is obviously a company that merely cares about their revenue streams with employees who are willing to sacrifice (personal life) every waking minute to provide the company the most profitable growth. Those with family providing solid work ethics, going above and beyond dividing their time between family, work, settling with simplicity’s of life, giving their all in hopes of positional growth within the company that merely prevents them from further growth when they reach a certain point. To me this is merely a company that values their financial growth and gains over valuable hard working employees that’s willing to get them there with time. In simplicity money and business growth at a fast rate outweigh the value of an employee by depreciating those who are willing to work hard providing a respectable customer service for the customers while keeping sight of growing with company and providing the company the business & financial growth that it desires.

  • Justin Wilkerson

Unfortunately, this Pizza Hut is very inconsistent. I thought that I would give Pizza Hut another chance after we moved and the one closest to us changed. The first 3 visits were perfect. They put a reasonable amount of cheese on the pizza... We actually stopped eating at our old Pizza Hut because there was so little cheese that you could see through it to the sauce and crust below... I was so happy to get cheese on my pizza again that I started picking up pizzas every Saturday. But then the cheese went away again. Maybe it's a corporate requirement that they reduce the amount of cheese for thier promotions. What's crazy is that the $7.99 large promo let's me get 3 pizzas for my family. On that same order, there is usually one with a reasonable amount of cheese and two with almost none... I've also wondered if the corporation had started requiring them to reduce the amount of cheese so you are forced to pay for extra cheese, which was the regular amount of cheese in the 90s, as this is an issue at any Pizza Hut location.

  • Angie Romo Long

Wish I could rate 0 stars!!!! I paid for my food and tipped before their closing and the order was placed, then I call to confirm and Taylor tells me, “oh we close soon so I’m sorry you paid but we aren’t fulfilling the order because technically, it’ll be delivered after we close” I asked why did the system allow me to pay and submit an order.. his response, “I honestly don’t know”. I explained to him that I’m a flight attendant and depend on dominos and Pizza Hut for food when I get in from flying, the dominos near by already didn’t have an delivery drivers so I told Taylor they were my last hope and I didn’t have any other options for food. He told me “no” still. This is unacceptable. If the store is refusing to do deliveries that were placed BEFORE closing, the system shouldn’t allow customers to pay! Now I have to wait days for 2 refunds for issues that weren’t my fault! I am so disappointed and HUNGRY. What kind of Pizza Hut closes at 9pm anyway???

  • Ale Carrillo

Absolutely horrible. Hilary the supervisor was not helpful and rude. Ordered $70 of pizza to Hilton Hotel and driver claimed he talked to the receptionist, meanwhile receptionist said no pizza guy was ever there. Furthermore, no attempt was made to call our phone number. The worst part is that we were sitting in the lobby the whole time and the driver NEVER showed up. Hilary put us on hold for 20 minutes at a time and claimed her driver was right and that we paid with cash, but we had given one of their female employees our credit card information to pay. Hilary was not helpful with reordering and told us it would take LONGER for the pizzas to get here. The customer service was nonexistent and completely shameful for the Pizza Hut brand. Hilary, who claimed she didn’t have a last name, should not be working in customer care.

  • Ally Whaley

Will never order from here again. Tried to do it online for the value lineup doesn't work, called the store and asked for a manager. The lady that answered said I am the manager, I asked if she could help me with the value line up for delivery she said online only. I said it's not working it says error I said can you ring it in, she said no I can't help you I can't see the value line up on my computer. Which if you're a manager you can see everything. What a joke. Everytime it hasn't worked online where I lived last they were super helpful and did it for me without a problem. Don't go to prairie view go to parkville they are way more helpful

  • Patricia Woida

We ordered in the middle of a Saturday night famished for some great pizza. Not only did they quote us a short 20 minutes, they were even earlier with about a 16 minute wait total from order to delivery. The way the pizza was cooked and the wings that came with it were absolutely fantastic. The 3 of us that ate it all commented on how delicious the pizza was and how fresh it was. The wings had great flavor and were still so hot, that we had to let them cool down before we ate them. The pizza was cooked perfectly, the crust was crunchy yet soft, and the wings were a great addition to the flavor. Thanks, Pizza Hut! You made our night!!

  • Crystal Stuller

Ordered pizza over an hour ago. They delivered to wrong address. Basically the store called me a liar saying our food had been delivered. Checked my app and I had all the information correct. If I could give zero stars, I would. Manager was rude and I don't appreciate being called a liar. Customers are always right is definitely not their motto. Should have given me a refund and sent pizza too. Won't be ordering and I'm here from out of town every weekend ordering food for my stay.

  • Nyeshia Young

I would never order from here again this delivery guy came with sauce all over his hands had bandage on fingers talking rude to customer. The pizza was in the trunk of his black ford focus. This is not acceptable. Then the delivery guy takes and puts it back in his trunk and drove off. Then the next guy brought out a empty pizza box. Is this who handling our food pizza hut you need to fire him. Cause this would be on the news. Unbelievable. Never order from hear again.

  • Colin Hayes

Ordered online for delivery when I usually do carryout. Tipped %20. Delivery driver didn't ring the door bell or knock. Just left my pizza and wings on the porch. Called to check on my order and no one at the store would answer. Needless to say my food was cold. Then I went to reheat my wings. Which I ordered medium Buffalo. Zero sauce. Called customer service and they tried to reorder my food. No give me a full refund. Never ever will I use this store.

  • Bailey Kretsinger

My husband went to pick up our order. A whole $11.06 worth. An employee at the register took $13 from my husband and was told to keep the change. Someone else brought our pizza out and accused my husband of not paying because the other employee had left within the 5 mins they took to get our order ready. Super rude and unprofessional. Told my husband "well he left and I cant tell that you've paid or not" Just ridiculous customer service.

  • Ashley Holyfield

Ordered carry out. Picked up order, asked about dip for wings and was told it didn’t come with any. Didn’t say it was available to purchase just no. Then as I was leaving the store, an employee started chanting “no tip, no dip, no tip, no dip”. Called and was told a manager would be contacting me shortly. Still waiting for a phone call. Ridiculous customer service. Didn’t realize a tip was required for carry out....

  • Aly G

Called to inquire about delivery to the hotel we're staying at. It's less than ten minutes away. When the polite worker told me she was going to ask the delivery driver if she'd still be delivering at 10 at night, I could hear the driver cussing me out and near screaming at her coworker that she planned on clocking out at 10:30 and no later. Don't deliver pizza if you don't want to be a delivery driver. ‍♀️

  • Jennifer Mergel

The manager, Cat, was so unbelievably friendly. She brought my pizza out to my car during the pandemic and didn't make me feel bad for asking. Was seemingly happy to do it. Most recently I went back, and being fully vaccinated I actually went in the store. The store was so clean unlike other places I've visited in the past. I'm impressed and will be going back to this location next time we want Pizza Hut.

  • Michael GRabowski

Called a pick up order in for 1 pizza at 3:30 for a 5:00 pick up.Got To the hut at 4:58. It wasn't ready. I was told they would bring it out as soon as it was ready. I don't think they put the pizza in the oven until I was there for pick up. They brought it to the car at 5:22 it was good and hot. They said they were really busy. I gave them 2 hours to have it ready. The pizza itself was very good.

  • S G

I'd love to show a picture of my pizza thin crust beef and straight burnt lol. Oh and my boneless wings I know they are processed meat but dammm!! At least gimme some chicken texture. And I didn't even get my sauce after I called and said I would wait another 30 min no problem just call the driver back. Geeeeze my hotel is right down the road a few Miles from the store.

  • Amber Turner

I get there the pizzas are so hot fresh and great looking... Then omg i ordered one wrong eeww onions on a pepperoni. I told guy at register I order it incorrectly and he asked what it's suppose to be and without hesitation he yelled back to make the one I MEANT to order. Thank you so much. I will continue to go to this location. Customer service is so important!

  • Francine Lang

Went in to pick up my pickup order, there were five workers inside. The one at the cash register was wearing a mask properly, the other four workers in the kitchen either had it completely off or pulled down. Three male workers and one girl worker. I won’t be coming back here again and I filed a complaint to the health department.

  • Lillian Johns

Ordered a week or so ago and my order was wrong and what I got was cold I called and was told they would give me credit for a remake... I then ordered my remake yesterday and door dash brings my food.. why when I ordered through pizza hut??? And then demands cash I called the store and got blown off and never got my remake

  • Laura Coon

We ordered just a triple treat box, in a motel for the night. The driver was fantastic even brought a bag with plates and napkins. I am 50 and have NEVER had anyone take the time to do something so small, but it made a huge difference for us. Neither of us caught her name. Pizza Hut earned 3 stars, she gets the other two.

  • Sara Dustman

I have ordered several times from this location. Every time my pizza is burnt on top, tastes like it’s been sitting under a heat lamp for hours and the pizza boxes smell so strongly of cigarette smoke. The delivery drivers are rude. And it doesn’t matter what time you order you will always wait over an hour for pizza.

  • Matthew Fejfar

Having many issues lately with wrong and/or sloppy ingredients. Slightly over cooked, and poorly sliced pizzas. We had one last night that wasn't cut all the way through and the slices were all over the place. One huge slice next to a sliver. Going down hill. Just make sure your order is correct before accepting it.

  • dustin harrison

Not pleased with having to now pay for traditional condiments ( Parmesan, Red pepper flakes, etc...) A large percentage of deliveries are to people traveling, now I have to try to find a place to pack shakers that I had to purchase instead of the packets that I really had to purchase before the "policy" change!

  • Brett Cole

This Pizza Hut store deserves 5 stars. EVERYTIME I get delivery from THIS location, it’s ALWAYS delivered fast and is piping hot still. I am never disappointed in the quality of the pizza here. These guys do a GREAT job of making pizzas here. KEEP UP THE GOOD WORK GUYS!!!! Y’all are awesome!! …

  • Sabrina Smith

They don’t deliver in Ferrelview because someone got jumped or something from somebody in the trailer court and I live in a apartment complex. Because of somebody else’s stupidity they cut off delivering to everyone in Ferrelview. Why couldn’t you guys do what Dominos did and only deliver during the day?

  • Tiffany Scott

It's not even worth 1 star! I called for delivery at 12pm, it's now 2:30 and they got my order Wrong twice!! And when I finally got the food I asked for, it was cold and had to be sent back!! Each wait is over 1 hour and I'm so pissed that I tipped the guy. Never ordering from this Pizza hut again!!

  • Jake Rhodes

Ordered online and had it delivered but I was missing part of my order. Called to try and get a refund but was sent to a call center that then forwarded me to the store where I was prompted to leave a voice mail and they would return my call later. Not surprisingly they never called back. More

  • VooĐoo King

Good bang for your buck. But when I went to pick up there were like 5 people in the back who clearly saw me but didnt acknowledge me. So I waited like 10 minutes till they decided to come to the front to see what I needed. A simply 'I'll be with you in a moment', would of been just fine.

  • Daniel Jones

This place was great! The people working here were fantastic and the service was pretty amazing. The food was hot and delicious. Pizza and wings are a great combination! Prices are fantastic, especially if you can catch one of there great deals! Definitely a recommended spot!

  • Jarrett Dunn

When healthy food just sounds unappetizing.....there's always Pizza Hut. The cheese won't judge you here. They are sometimes slower than the online ordering set up will tell you but otherwise this place is decent. Kinda hard to find your first time there.

  • Sibtain Faridi

Horrible never eat in pizza hut if you are vegetarian I am and wen we ordered veggie pizza I spotted two sausage bits I recommend eating anywhere pizza this happend to me 3 times but I stayed quiet but I had enough NEVER EAT AT ANY PIZZA HUT

  • Kylie Collins

I ordered ahead of time before they opened (they open at 11am) and I expected to have my food like maybe an hour after they opened and they had my food at my house 10 minutes before the store was even open! Love it!! Thank you very much

  • Mark Owings

This Pizza Hut constantly screws our delivery orders up. Today's was the worst ever though. Ordered pizza to be delivered at 8pm. I get maybe it'll be 10 minutes earlier or later thats a non-issue if thats the case. Pizza arrived 40

  • Addison Holyfield

ok um pizza hut has no sauce on their pizzas and terrible customer service yall better go to papa johns they have delicious pizzas and actually good customer service so they are literally 10 times better so stay away from pizza hut.

  • Tausha Hoover

I regularly order extra dipping sauce and I am always charged for it, but never get it. It might be just an extra dollar but by the time you pay for delivery and tip, it makes you NOT want to order again because it keeps happening.

  • Frank Sciolaro

Spent almost 70 bucks. Order wasn't accurately delivered.customer service call center told me they would replace the order. Manager then called me to tell me they would NOT be sending new food, nor would I be refunded my money.

  • Abby S

We texted “hut” for curb side pick up, they responded, and then never brought the pizza out. We ended up going in, then they had to go looking for it, until they realized that it was on the shelf they had already looked at.

  • Nis041

Visited here on Game evening bought stuff crust pizza. Pizza was not cooked well as we usually expect from pizza hut. Also Mushrooms seems like not fresh and spoiled the taste of pizza too and we end up throwing the pizza

  • Tanner Nelson

Took 30 minutes just to get cheese sticks. The lady up front was nice but decided to get on her phone during her job at the front desk, the rest seemed to work slow and sluggish and not do their jobs at a good pace.

  • Steve Reiter

Ordered food and waited hour and half. Called to check on order and said it was leaving in 10 minutes. Never got order and then the store closed for the night at 5pm! No answers! Done with this company!

  • Jennifer Smith

I ordered the double pepperoni detroit pizza. If that was DOUBLE pepperoni, I would hate to see the regular pepperoni!! There were only 2 tiny pepperoni per piece of pizza. We were highly disappointed.

  • Alexander Vallar

Very fast delivery times and the delivery driver has always called before his/her arrival. All the my delivery drivers were kind and respectful. Pizza Hut allows you to track the status of your order.

  • Randy Peterson

delivery was fast, food was hot, food was prepared well and tasted good. after several bad experiences with other pizza delivery, Pizza Hut is my go to place for the best food and service.

  • Rodney Payne

I've had great service from this place in person. But when I ordered over the phone who ever pickup up seemed more intrested in having a side conversation then attending to my order.

  • Jonathan Mazza

Difficult to leave feedback via Pizza Hut app. They should make it more clear when ordering if you want the pizza to be covered in cheese that you need to pay for extra cheese.

  • Chad Seguin

If you order from this place I hope you don't have issues or questions called the store 3 times and got hung up on every single time worst customer service i have gotten

  • Kathie Spry

Pizza was very disappointing. Toppings were scarse. Like 2 mushrooms on a mushroom pizza. Also was not fully cooked. Not the usual quality from this Pizza Hut.

  • Kulowra porter

Just the defenition of trash .The food taste like the botton of a Garbage Truck. It looks like Waste center. Yall its bad! Its like the serve year old pizza.

  • C.C.

The idiot that answered the phone doesn't speak English then told me it would be $18.75 and I had not even finished my order. That's why you suck !

  • Beth Thayne

The pizza was delicious. The staff at the store is always friendly and professional when I go to pick up my order! They are wonderful! Best store!

  • Elisa Mendoza

Friendly, fast service. My favorite location to date. Even offered help carrying two pizzas and two 2 liters out to the car. I visit often enough!

  • ghbR ttjvstj

Most of the time the pizza is good. Only complaint is the crust is sooo thin on stuffed crust pizza. Don't know about the other types of pizzas

  • Yana Jones

I ordered from Max, who has an amazing personality and was so friendly! This Pizza Hut always has wonderful pizza and great service.

  • 1Pappa Z

Staff is always fast and courteous. Pizza is always great. One of the cleanest facilities I've ever seen keep up the good work!

  • Laci Barr

Always consistent on the pizza. Very nice people who work there and if I get delivery they are usually always on time. …

  • La'Sonya Burnett

Make sure my order is correct. Do not short me on my wings. And the employees to learn better customer service & manners

  • Marilyn Harris

Calling in order, not good exp experience, then I went on line and ordered. Good experience, good delivery, good pizza

  • Ross Balano

ordered two hand tossed pizzas and received one hand tossed and one was some sort of thin crust which nobody liked.

  • Tina Hellums

They only do carry out till 8. Go threw order all my food to be told carry out is closed. We go to Vivian road now.

  • Kev Trydent

Slow pace my carryout i waited 15 min for after i got to the store with a tiny crew of 3 people middle of saturday

  • Joel Lebeau

I was on a vacation with my family from Canada, and Misty was extremely rude to us. We are extremely disappointed

  • Shea Forbes

Asked for our pizza to be cooked through because it can be doughy and they burnt our pizza and delivered it

  • Simply Technical

I generally have a good experience here. I always do pickup, and I have never had a problem with my order.

  • Laura Hutton

The girl who took my order so rude I told her nevermind because she was rude, she said "k" and hung up

  • Kayla Northcutt

Good hot food the driver was nice but I had no idea delivery drivers only make 4 dollars an hour.

  • Andy Meyerhofer

Good service Pizza is like Pizza Hut taste only wish that there places to sit down inside and eat

  • Tom Kretsinger

Pizza was very late, wrong topping, cold and no cheese on the breadsticks. Nothing was edible.

  • Lacey Vail

The pizza was burnt and was unable to eat it. One slice was eaten and we through the rest out.

  • Cat Wilder

Very friendly staff, quick and great service. I can't take a photo as we've eaten it already!!

  • Megan Dusek

This is our go-to Pizza Hut. Fast, easy pick up; usually ready within 15 minutes of ordering.

  • Jennifer D.W.

Cashier friendly, food ok average, food was over priced for two average pizzas in my opinion.

  • Malachi Kimball

Well this is now the third time in a row I have made a request and they have gotten it wrong.

  • IED David Foster

Fantastic customer service, great management who can solve any problems that you may have

  • Kansas City Thuggernaught

Clean store, awesome pizza, carry out only took 12 minutes all around a great experience.

  • Robbie Buckler

No tip no dip!!! Is what a employee was saying as I left the store after pick up my pizza

  • Ana Lía Maradiaga de Hernandez

Fast efficient service, great customer service and the best thing, really delicious food

  • Tina Sarver

Ordered 0n line, didn't receive what I ordered, crust was soggy and undercooked.

  • Mike Price

We are visiting from California and always order from your store when in town.

  • bridget k

Tasted fine. It just took double the amount of time because they messed it up.

  • Michelle Ricker

Food was cold and was delivered over 30 mins late! Very disappointing!!

  • Linda Lillard

The turnaround time on my order was outstanding, and on Saturday night!

  • Sue D

Wasted gas finding this place. Lady on phone said it was in Zona Rosa.

  • Donna Ruiz

not good my pizza was cold and nasty. never going to eat pizza again

  • Gary Myers

Delivered on time and to order. Items were hot and tasted great.

  • Deidra Looker

Pizza was fresh and hot bread sticks and pastas. Quick delivery.

  • Lorena Alvarez

Horrible service the employees do not attend right the customers

  • Jeffrey Scott Davis

pan , extra cheese , green peppers , pepperoni , and onions !!!

  • Doug Mcclure

My order was hot and delicious. Pizza Hut rarely disappoints.

  • Cola Lola Coke

Their service is horribe, so disrespectful and I am so annoye

  • Maureen Dice

That they were fast and brought it right to our hotel room.

  • jenny sears

Pizza always fresh and hot. Amd the drivers are always kind

  • Anthony Westenkirchner

It's 'The Hut' - nothing great, but always what you expect.

  • Nathan Adams

Always friendly staff. Orders always complete and fresh

  • Bryan Roberts

Delivery or carry out only. Generally on time and good

  • Ryan Morris

They often mess up our order. Pizza is just average.

  • Victoria Schulte

Great pizza but they have a problem with the sauce.

  • Judith Brinkman

Hot and delicious, delivered in a timely fashion

  • Nicole Gussick

On time, contactless pickup, delicious pizza!

  • pizzamon 79

Best Pizza hut this side of the Mississippi.

  • Gary Bales

Good Curst, Good Pizza, very fast service.

  • shawnda Roth

I just can't get a liking for your pizza

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