During a recent trip to Europe, we organized all of our travel arrangements thru Phil Hoffmann, including flights, cruises, train and transfers. Everything was excellent except for some transfers from airports to hotels and vias versa. Phil Hoffmann arranged them thru a company called Mozio who assigned several transfers to a company called Talixo. Taxilo were terrible, never on time, rude and on one occasion, arrived at the airport to be at the wrong terminal. Not a major problem, except the driver after telling me on the phone that he needed 10 minutes to get to us, ended up taking another passenger as apparently, he was doubled book. But wait, he did not inform us of this, I had to wait to find this out. When I called him again to find out how much longer, he would not answer. So, then I had to ring another number for Mozio to be advised to take a taxi and I would get a full refund, because the driver was classified as a no show. But wait, the refund was delayed, and after paying $224.80 for that transfer I was only refunded $174.67 from Mozio, with no explanation and no answer with an explanation to various follow up emails. Then to add insult to injury, when I brought this to the attention of the Agent from Phil Hoffmann, after a long wait, his answer was I have no idea, but I will give you a discount of the difference on your next trip. That is nice, but I have to spend money to get my money back. My money, for which I paid for a service in good faith, which was not supplied because of their error. Not good service in my book, particularly when you consider Phil Hoffmann has brought in a fee of $200.00 per person to book your holiday, which is on top of their commission for what they have booked.

Travelling during COVID times was always going to be a bit risky, but we were so lucky our first family holiday could be saved a thousand times over by our travel agent Mark. a few days prior to leaving our flights were cancelled. Mark gave us a list of options to choose from and organised other flights, accommodation and kept us at ease. Our accommodation was amazing, being our first holiday not staying in a hotel we opted for the more family friendly option for our one year old, the discovery parks at Airlie beach were fantastic and the room Mark chose has a view of the pool whilst being surrounded by tropical plants. The trip ended with SA going into lock down, flights cancelled and no real easy way of getting home. Mark gave us a list of all options and sorted everything for us from flights, accommodation, extra car hire. He even ensured we would have a microwave in our room for bottles and listed some great Coeliac friendly meal options. We have now booked our next family holiday through Mark and I would have It any other way. Whether travelling over seas or interstate I will always use a travel agent, it just takes the stress away.

We went here to get assistance booking our honeymoon and were served by Sarina. Her knowledge and assistance could best be described as barely passable. She wasn't able to assist with anything that we wouldn't have been able to search and book on Google for ourselves. Several things she quoted us for were several hundred dollars more than we found them advertised for. Unfortunately we had to cancel one tour as my wife got unwell while we were there, despite the tour company agreeing to give us a 100% refund as we were able to give them more than 24 hours notice for this. However when we spoke to Sarina about this she told us that the money was 100% non refundable. This stance quickly changed when she was provided with the tour operators email saying that they would refund the money. However after a further 6 weeks of waiting and reaching out several times they still have not been in touch to refund the money. Honestly, not sure what benefit there is to using this service.

I booked a very expensive holiday and within 12 months I was shuffled to 5 different consultants. After my trip went horribly wrong they were not interested in helping me or compensating me. We had to wait 2 hours on the side of the road for our transfer that took us to a hotel (this was very unsettling in a foreign country )where you pushed your own luggage up a steep long hill Then had to wait 2 hours, then had to take your own luggage to your room Went on a half day tour (part of the package) only to not go to the places we paid for. Then had to take our own luggage back down this hill (which eventually the hotel helped with) because Phil Hoffman would not pay the $2 luggage fee. I had a major anxiety attack I'm still having treatment and would not suggest or ever travel with this company again. There response was you had your holiday and have returned so what's the problem

I have travelled extensively using different travel agencies both in store and on line but, in all my experiences Phil Hoffman TTP Modbury has been absolutely outstanding in every way! A special thanks to Mark Nicholson,Travel Manager, who deserves the Trophy of the Year, for the most caring, Professional and most responsive service one could ask for. No matter how many request's and changes are made throughout the planning journey, nothing is too difficult for him to accommodate us for. Thank you Mark and a special thanks to your whole wonderful team who all have been outstanding and always so happy to help. You all deserve the highest recommendations and despite all the pandemic challenges thrown at you this past year it has not effected your exceptional service for your clients.

Have been with Phil Hoffmann for many yrs and trust them implicitly to take care of all our travel needs . We have just had a lovely break at the stone hut cottages arranged by Sarina and everything was taken care of as usual . Our holiday to Norfolk Island had unfortunately to be cancelled due to covid and Sarina organised to get our deposit and airfares back extremely quickly . We have never entertained the thought of changing to another travel company as Phil Hoffmann is the best as far as we are concerned and his consultants always go the extra mile to ensure that each holiday Is memorable for all the right reasons

I am a fairly demanding customer when it comes to travelling, and Sarina at Phil Phil Hoffmann Travels Modbury met all my expectations. She answered all my many questions with professionalism and expertise, provided me with a number of quotes, even when I changed my mind about travel dates. I will certainly call on Phil Hoffmann again to organise my next international trip.

I cannot recommend Phil Hoffmann Modbury highly enough. today I booked my overseas trip there. Sarina was my travel agent. When I first went in I had a million questions yet Sarina professionalism made everything clear. My entire trip was planned with care and ease. My trip to Overseas was a dream come true, and I can thank Sarina and her team for making it happen.

Sarina from the Modbury branch helped us plan the holiday and it was going really well then we got caught in the Katherine COVID lockdown. Sarina really worked hard to ensure we had contact and managed the remaining refunds etc. It was frustrating but Sarina at least took some of the anxiety away and got us on our scheduled flight home

I had a Facebook memory pop up today. And what a great memory it was! If it hadn't been for Covid we would be back in Santorini right now. So when the world right's itself, we will definitely be back to book our holiday again with Mark at Phil Hoffman Travel Modbury. Mark helped make our travel dreams come true.

Sarina at Phil Hoffman Modbury has taken care of my travel arrangements since 2019. She has always been friendly, efficient and very helpful. I have recently returned from the United Kingdom after visiting family. I look forward to planning my return trip next year for a family wedding.

My 25 day Kimberly land and cruise trip was a replacement for my canceled Euro River Cruise. I can not thank my consultant Sarina enough for the work and time she put in considering the many changes that came from the airline and tour operator. Was a great trip. Thanks Sarina

Our holidays to Hongkong and Disney land was booked thru Sarina ,Every thing was very well organised from hotel booking to pick up and transfer , We completely enjoyed the trip , thank you Sarina will surely book another holiday thru you soon . Thank you Sarina and team

Wonderful team who go above and beyond to help you plan your holiday - always accommodating, very well organised, I can not fault them. They know the travel business and their awards are a testimony to this. You can't go wrong when organising your travels with PHT!

Unfortunately I wasn't able to secure the booking I sought from PHT. I then went direct to Great Southern Rail and received excellent service and was accommadated.

Excessively high quotes much cheaper elsewhere. Try and charge unethical fees for their incompetence.

Erin Oneil was very informative and helpful and a lovely person to talk to, enjoyed our visit.

Great place to book a holiday. Kerri Hanisch is fantastic, so helpful and friendly.

Sarina Carter is a fantastic travel agent!! We would highly recommend her …

Riz was so courteous and understanding, very impressed with her professionalism

if you don't sign up there and then they don't get back to you.

Great service from staff at modbury especially Riz thank you

Really helpful, friendly. Great service, friendly staff

Great service and knowledge of the travel destinations

Excellent service from Kerri at PHT Modbury as always

Helpful, patient and do all the hard work for you

Very helpful and accommodating staff.

Very helpful in planning our getaway.

Great experience with PHT staff

Very helpful. Lots of ideas.

Not having a good experience

Very helpful staff

Excellent service

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