I went to this doctor (It was my regular doctor at the time) office in the middle of COVID with a terrible asthma/ bronchitis. I waited in the waiting room for at least 35 minutes not able to breathe well & heaving for air. When I got into the examining room and asked for a breathing treatment All they had was the same inhaler that I had at home. They had nothing to help me. The receptionist was cold and never made eye contact. Every time I've been at this doctor's office the receptionists never smile or make you feel welcome. They sent me out of there to take myself somewhere else for emergency care. I was unable to breathe, I was panicking, and they did not help. I will never go back to this place. I never felt anybody there was warm or friendly (except Dr K.! ) I waited a long time to share this review but I feel it is important to share. Huge lack of professionalism at this place. That same week-- In the middle of the night I called their answering service and the on call physician was so rude and told me that she was trying to sleep when I called! I couldn't believe it. She didn't call me back till 10:00 the next morning and then finally offered to prescribe something stronger for the asthma. She made me feel guilty for calling, was cold, and rude. I actually thought I would die in the shower unable to breathe. Just a terrible experience overall with the whole office and on call system. I ended up at an emergency room at a hospital and that was not a much better experience either unfortunately. So thankful that I do not live in Austin anymore and have a wonderful doctor in a different town.

I have been a patient of Dr. Keinarth for many years and have always enjoyed his care. However, I went in for a checkup in May and had a couple of irritated and slightly bleeding skin tags that his nurse removed. That kind of procedure either cost me nothing in the past when seeing a dermatologist or $100 at most, when they are not infected and it would be considered non-covered by the insurance since it is cosmetic. Dr. Keinarth's office charged me $250 to remove them which took a few minutes and the insurance won't cover due to how the claim was submitted. I reviewed how my dermatologist submitted the claim from last year for the same work and it was covered in full. For specialized care, it is better to see a specialist to make sure you don't overspend.

I love my doctor she is amazing but as far as the staff goes.... Seemingly nice while I'm there but I have been battling with them to send my referral THAT THE DOCTOR RECOMMENED for 3 weeks..... I can never get in touch with anyone. I understand that I am not the only person in the world so I'm nice but when I'm aware that its already going to take possibly 3 months to even get in with the specialist and its looking like its gonna take me a month to get my records sent over I cant help but become frustrated.

Dr. Keinarth was very kind, caring, and thorough. That’s hard to find in a doctor these days! I was pleasantly surprised by how nice the front staff and nurses were too. Glad I finally found a good doctor in Austin!

I have been going to doctor Paul Keinarth for years. He is extremely knowledgeable, GREAT bedside manor, very patient and a sincere listener. His team is always very helpful and friendly as well.

Where do I begin. The doctors, nurse practitioners, the nurses and staff are, courteous, professional, and very caring. I would recommend these medical professional to anyone. They are the best.

Dr. Keinarth is a wonderful. He got to know me on my first visit, answered all of my questions and was extremely knowledgeable. So glad I found him

Ms. Fletcher optimizes the appropriate concepts of science, logic and friendliness. I greatly appreciate her. Respectfully, Paul "Old Dog" Timek

Dr Keinarth is the best family doctor ever and he is very compassionate. I have been going to him for 17 years. Love his staff too.

Horrible, disorganized billing department. Hard to get in touch with a human. Save yourself some hassle and go someplace else.

The staff are super nice and they are very thorough. Dr Sarah is so sweet and cares about her patients. Highly reccomended!!

I've been seeing Dr. Keinarth going on 20 years now. He is professional, personable, and really cares about the individual.

I realllllly dislike that I can only ask three questions per visit, per their policy. It just feels frustrating.

Great PCP. Good bedside manner and good communicator. Office staff are friendly and competent. PAs are fabulous.

My wife & I both use Dr Keinarth. All staff in the office very caring and thorough!

Very thoughtful and attentive medical practice. Highly recommend.

No attention paid to my medical condition. Not even a call back

My wife and I have used Dr Keinarth for over 22 years.

Dr. Keinarth and Kristen are the best ever!