My son and i rented a room that was very expensive, we were very tired after traveling back all the way from mexico for year after attending school there, so i went ahead and paid for the room because i didnt want to go look for another... We were so tired i could barely keep my eyes open but we cleaned up and laid down... My son was complaining he was very hungry but had just gotten out of the shower and did not want to go get food.... He is 11 yrs old and not a little boy... All of our belongings were loaded in my car, so a friend helped drive me to the near by kack n the box to get food when i returned, my son had fallen asleep and the key card was on the desk... I went down to ask the clerk if i could get another... He told me no because i left my baby in the room and he was going to call the cops... At first i tried very nicely to explain to him my son was not a baby. He was 11 yrs old and a big kid... He told me no one could be left in the rooms alone under 18 yrs... Another lady noticed i was upset and asked what was going on... She told the guy he was being rediculous and she couldnt understand why he was refusing to let me into my room... We were so hungry and so tired and had already been through enough struggles and hardships... I dont understand why customer service and caring about others and trying to helpful and empathetic towards others is no longer a priority of many businesses. I worked as a manager of a very reputable company for many years and i can not begin to understand how some companies train and allow management and staff to feel like the customers are the enemy and must not be trusted... I nearly had a heart attack... As a single mother with my child 24/7 we are raising children in a world were others are a threat and i cant walk out of a room and leave my sons sight for even 15 min at any age... The notion is that this man deliberately went outvif his way to make paying customers uncomfortable was terrible... At first i thought he was concerned because my son is very small for his age so i was very patient despite his very aggressive comments, and i assured him my son was very old to be worried about me walking out of the room... We were very tired and hungry and had a hard day... But it became very clear this mans aggression was problematic and not out of a concern but rather an unhealthy and cruel interest in confrontation... His communication and manners are disrespectful towards others... Im not an uneasy person to communicate with... I promise you i am a kind and understanding person with a willingness to comply and resolve situations in a reasonable manner... This man enjoyed trying to stirr an emotional reaction out of me and was very motivated to provoke and increase my distress... Even with my expressions of understanding, he was very aggressive and it was concerning and unhealthy that his goal was to upset me without resolution... This will continue with further customer incidents... Staff needs to be trained to treat customers with sensitivity and manners... It seems to me like theyre being trained with notions in mind that portray customers as negative and perhaps this is why aggressiveness and coldness is their demeanor with those who give them their time and buisness... Saying thank you and smiling and being inviting is warmth and freindliness that reflects on a place more than anything... None of the staff here ever smiled or said thank you once... After paying for my room... I never got a smile or a thank u... They never gave further instructions... They gave me a reciept and card and said nothing... It just feels so cold and so unfriendly it really hurts... What an awful experience... I just wish it would change and people these days would learn to be more polite, more caring, and have more manners... Just terrible

*UPDATE* Stayed again on the 2nd week of 03-'18 and the last week of 01-'18 with same positive results, clean room with HVAC unit filters spotless. I'm so comfortable staying there that I already booked it in advance for soon upcoming trip. Is a dayli housekeeping done, so DON'T FORGET TO LEAVE A PROPER GRATUITY. Wow!. Room was recently renovated with real ceramic, high efficiency toilets, fresh new matching paint, common areas are clean and neat with more improvements going on, HVAC unit and filters were clean in room I stayed in. Parking lot and premises well lit. Pretty quiet at time of stay Wed to Fri. Wal-Mart is next door, Fiesta Supermarket not too far away, within a walking distance, where they have inexpensive and delicious hot meals. Friendly staff and fast chech in/out through Expedia or with your own reservation. Hotel rooms look exactly the same as in the promotional pics. Only complaint I had first stay was restroom extractor fan was awful loud and some cleaning needed to be done between mattress and box frame and carpet.

Passing through Houston we decided to get a room for the night. As we prepared to lay down we noticed there was something on the pillow case and realized it was a bug, so we pulled the covers back and looked in the seams of the mattress to find that it was infested with bed bugs. We went to the office and told the manager and he said that was not possible and said we were lying and he refused to go to the room to see what we saw. He was being very rude and refused a refund, he said if we didn’t want to stay to go somewhere else. We of course left. Now we have to throw our luggage out and pray we don’t bring one back home.
Rooms: 1
Service: 1
Location: 1

The room was not ready when i got there i waited 10 minutes and there wasnt even a sitting area. The AC bearly worked it was hot i just turned it off and opened the window. Ants was in the sink. Rude customer service he called me and told me to come downstairs.... and told me if i dont take the grocery basket back that he was going to throw it away and i told him plenty of times i was gonna take it back he was very rude...he kept calling asking me how many people was in the room.. internet service is low and when you flush the toilet you can feel it on the floor. Too much noice in the middle of the night and early in the morning

Fue una buena experiencia (habitación 205), me hospede con mi esposa, finales de abril 2017. la habitación lucia muy bien diría que estaba nueva. Limpieza diaria incluida. Lo malo fue el desayuno incluido, es muy tacaño, menos que básico (café, fruta, panecitos rellenos y dulces) hay que ir hasta la recepción a servirlo y regresar a comerlo a la habitación, ya que no tienen comedor, lo cual es incomodo y no permite tomar mas café o panecillos, supongo aun mas si esta alejado de la recepción.

The people at the offices were upset cuse I had guess stop thru. And while I was here I order food and they called the room to tell me if I can't people coming to the room. If I couldn't comply I could leave. You know for 75 dollars a night, you think I could be able to have dinner delivered without being harassed.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Absolutely HORRIBLE. Bed bathroom were alright BUT what got me was seeing a roach before sleeping, killing it, THEN in middle night thinking it were our neighbors it sounded like rats were in the walls, and found a NEST of roaches behind the mircowave n the scattered n one flew around.. Highly do not recommend

We had a great experience here! The staff was very friendly and the rooms were clean and nice! Comfy beds, good wifi, and had coffee and quick-grab items in the office for breakfast. We were very pleased for the price!
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Great value

Horrible Horrible HORRIBLE When calling to ask about rates the person picked up the phone answered one question and then hung up. I called again to ask what the price was and he REFUSED to answer the question and then hung up on me AGAIN!! NEVER GOING TO GO HERE! DO NOT GO HERE DO NOT WASTE YOUR TIME HERE!

This is a very bad customer service. we made reservations and made sure are service animals could stay because my husband is legally blind and has MS. Well when we get there he doesn't he doesn't have any rooms available this is crazy no Hotel will take a disabled man with a service animal is it inhumane

The rooms are nice and clean, very nice staff. The only problem I have is the price is expensive with no real breakfast. Only an apple or banana. Sometimes they don't have that. Also they will collect your money and not offer you a weekly rate. Which could become very expensive.

My room was infested with bed bugs I had to leave at midnight after getting bit all over my arm and forehead. Poor management too didn't care, wouldn't check the room out, or refund the stay.
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Watch out for junkies around there. This neighborhood is full of drug addicts. They break into your car then go behind the motel no tell. There is an apartment complex very close to there where s lot of people congregate.

Muy limpio, y comodo bunas camas y buenas almuadas,el precio es bajo , descanse agusto
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Always clean and they give you plenty of toiletries in the room and the Mimi fridge is a plus and for us smokers! Yes you can smoke! It may be old but you can’t tell . They are updated inside and very clean!

The room worth the cost, clean ac so on. The internet connection is awful, I couldn't work at all! A little bit noisy, but it seems to be an habit here in US! Europeans stay away from this type of hotels.

Room was super clean and very nicely furnished. Great price. We were only passing through, but I would definitely stay here next time. Also, being right next door to the Walmart is so convenient.

Horrible customer service!! The front desk clerk said he’d being keeping an eye on how many times I leave my room! All in all just a bad experience!
Travel group
Family
Service: 1

Terrible. No outlets available besides bathroom, no coffee maker, no wifi, no bathtub. Smoking room given without request, stains all over comforter. Smells awful and loud road noise.

Affordable, clean, nicely renovated, and the guy behind the desk was so friendly and helpful! I
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Dejenme estar con mi novio agusto. Casi no lo veo y no me respetan preguntndo hombre. Ya no puede uno tener vida privada. Hasta dónde vamos a llegar. Chihuahua

Todo bien, limpio, buena cama, excelente relación precio-calidad, pésimo ''desayuno '', pero es estratégica su ubicación, hay un Walmart a unos cuantos pasos

Great stay house keeper elizabeth was very professional polite and educated will definitely return
Rooms: 5
Service: 5
Location: 5

Booked a room and got kicked out for having 3 guests. Staff was very rude, no respect to our privacy and they follow a no questions asked policy.

Very clean and respectful willing to help you when you need it
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Most convenient there is a Walmart right next to the hotel. Wood fenced parking one way in one way out. Rooms were clean and rates were low.

the cleaning of the room is excellent all day the cleaners are working to keep it impeccable but to them I give the 5 stars excellent work

Accessibility and usage for needs met. Clean rooms and fast service. Price is fair
Rooms: 3
Service: 3
Location: 4

Room was clean, right off of I-45 but the guy behind the window was kinda rude.
Rooms: 4
Service: 2
Location: 4

Housekeeping takes any items they like from your room- DURING THE DAY- then confront you for reporting your items missing... Sad..

Have the feel and look of Arizona. Cozy and Comfortable with a reasonable price. Encourage others to check it out! PEACE OF MIND.

Clean, updated rooms. Quiet and great location.
Trip type
Business
Rooms: 3
Service: 5
Location: 5

Buen lugar
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet

No complaints. Clean room. Nice staff. Quiet and safe location.
Rooms: 5
Service: 5
Location: 5

The room was clean and well air conditioned. The location is right next to the highway so it's easy to get places.

SAVE YOURSELF! They don’t allow ANYON to rest! From coming in your rooms every day to be nosey and report you.

Se ve que las personas de limpieza hacen muy buen trabajo
Rooms: 5
Service: 5
Location: 5

very clean nice rooms! Not one thing was wrong!!!!!
Rooms: 5
Service: 5
Location: 5

Office wouldn't let me stay 4 the reason I am disabled Nevertheless I am independent Discrimination!!

The room was great, and clean. Shower is great. Bed comfortable I will sleep here again if I need.

Very nice and comfortable hotel with very comfortable rooms. 10 mins driving to the NRG Stadium.

The carpet was sticky and nasty. The bathtub is so slippery, it's a lawsuit waiting to happen.

For the price its super nice! Bring dvds! It's been remodeled and everything, super comfy

Este hotel Es muy bonito, muy limpio y económico..ay uno cerca de todo..me gusta mucho!!

It was actually pretty clean when I first came in and I liked the bathroom especially.

I love this place. Slept like a baby in the big comfy bed . And fair price for 2 beds

Clean but overpriced and maid tried to walk-in my room unannounced …

Nothing is good this people charge 75.00 z night Fri Sat and Sun. No stars.

Low frills but clean.
Rooms: 5
Service: 5
Location: 4

The hotel just provides a room. No extra services at this location

Nice really really nice breakfast available and polite service.

Very clean and organized better than most Hotel I've been in

Clean rooms Great for over nite or just a couple hrs …

La comida muy rica fresca y muy buen ambiente familiar

Clean rooms. Nice staff. Overall it was a great stay

Excellent Service..Very well maintained property...

Very clean and quiet property! I love this place

First time there just went sleep got up and left

Es un muy buen lugar limpio y con gente amable ,

Esta.bien.haceado.o.sea.limpio.se.lo.recomiendo.

Nice rooms , cheap rates and easy check in/out!

De muy buena calida .muy limpio .y muy amables.

Nice redesign of the place and cheap to stay

Nice enough, clean, but slightly sketchy.

Very clean hotel, with affordable rates.

Este lugar está bien cómodo y me gusta

Bonito lugar solo la entrada esta rara

Nice lady go driver very clean car

Awsome place to spend the night at

Excelente servicio todo muy limpio

Nice rooms and great room service

Good place, clean and affordable.

Very clean, comfortable. Thanks!

Good price for an hourly hotel.

Nice rooms. Too much noise.

Good service and very clean

Love new look very spacious

Very clean and good price!

Nice orderly clean motel

Nice place for the price

Es muy limpio este lugar

Muy limpio y confortable

Muy lugar para relajarse

Nice quiet clean rooms

Nicer than i expected.

good 10✌ …

give me a sec . …

Gr8 customer service

Room was very clean

Never been there.

Nice little place

Muy buen servicio

Good cheap place

Service horrible

It's nice there

Nicely updated.

Great service

It was great

Nit & Clean

Great place